SAFETY WARNING! Recently I took my motor coach to AMC for some front suspension work that should have taken less than a day total. It sat there for nearly two months. First was the delay in getting into their service bay because they were 'busy'. The service manager didn't believe me when I told them what type of front end it has which caused more delay. I ended up having to research the chassis configuration and identify the parts it needed, purchase them on line and deliver the parts to the shop. All of this took me many hours of my time. The repairs involved removing the front torque arm leaf springs and replacing a set of rubber/steel bushings ($65 for parts). The total repair bill was $1,407.00
Three weeks after picking up the vehicle after an 1,800 mile trip, while having the wheels aligned, I was informed that the axle mounting bolts on the right side were loose and the axle had shifted because the axle mounting bolts had not been correctly tightened upon reinstallation. Now the steering wheel can't be centered and the alignment work will cost more because of the extra work needed.
Additionally, the staff at AMC were taking no COVID precautions and it was nearly impossible to get the service manager Bob to return my calls when I wanted an update. This outfit really needs to up their game. Legal action may well follow. read more