What a dump! Who is managing this place? We heard they had new and improved seating. So we decided to give them a try. Who cares if you have new seats when the place looks like that?! The floors were disgusting. The bathrooms weren't much better. They didn't even have hand soap in the ladies room! So gross! No one was able to wash their hands. Need I mention that these bathrooms are right next to the do it yourself soda fountains?! Unacceptable. Thank God I carry hand sanitizer. My advice? Don't touch anything in this theatre. Or order any food! Where are their employees washing their hands??? I'm gonna go take a shower... Before I get sick or something. Go to Cinemark. They actually have standards AND nice seating. read more

This is never my first choice, or second, or third. The concessions here are awful and really expensive. The popcorn is always old and cold. You have to manage your snacks to pour your own drink and fake butter your own popcorn. Blah...every time. read more

While I applaud AMC's attempt to compete with local movie monster Harkins Theaters, they really need to step back and understand that they are working hard to look like a second rate operation. The line to get tickets sucks on a busy night, where half the ticket machines are broken, while the staff that's available behind the counter are busy rearranging people because their system to buy assigned ticket seats is confusing. The line for food was long, because they only had a few people working behind the counter, and didn't have runners like you usually see at other theatres. There was popcorn, everywhere. Literally if you could find a corner or crevice without popcorn you'd win some sort of award. I didn't see a single person trying to clean the mess at all, and it looks like either a popcorn bomb went off or this problem had accumulated all day (weekend?) The journey into the actual theatre room displayed a huge overflowing cart of trash, further emphasizing that either employees here are lazy or the theatre is super understaffed and overwhelmed. I mean, this place makes theatres in downtown Detroit look like a palace. Also because they made the move to luxury up their theatre seats, they make me almost wish I was in a good old fashioned seat that I'm used to. These new robotic seats automatically recline and put your feet up, which honesty startled me and instantly annoyed me. Maybe I was just annoyed because I thought I purchased seats in the back, and turns out the diagram that makes you think you're buying tickets in the back is actually in the front. The very front row, bottom corner, the 7th layer of Hell of movie seats. I apparently wasn't the only person who had this problem, as I waited in yet another line to fix the issue. Amc Management, I hope you read this. Please fix these really easy problems. I only came because I got a free gift card, and so far I am not impressed enough to bring my money back here. read more

We'd prefer to rate it 3.5 stars but we decided to round up due to the AMC Stubs Membership perks we get. We have always been avid and loyal Harkins customers because the value is great there. We could get two tickets for $7.50 each (any time of day with matinee and student rates) plus with our loyalty cups, drinks only cost us $1.50 each. And we get one free refill on our XL popcorn bag (which they DO let you use on a future trip). We decided to try out an AMC simply due to the fact that we could reserve reclinable lounge seats. We thought it would be cool to try. And it was! Very convenient and comfy. But the cost? Not so nice. The tickets themselves cost us $12 each. Then two drinks and a large popcorn cost us $20. The drinks were unlimited and huge (we only needed one) and the popcorn came with one refill, same visit only. They also serve alcohol. Bonus points there. After that first visit we discovered their Stubs Premiere program and decided to buy into the upgrade for $15.00. Now our online fees are waived; we get free snack bar upgrades; and we earn points which accumulate fast. It makes up for the higher costs. BONUS TIP: You can usually buy AMC gift cards on eBay for 20% off the list price. So if you were to purchase a $25 gift card, you would only pay $20. You can then load it right into the AMC app and throw the card or code away. read more

I came here to this theatre tonight with my friends to watch a rated R movie. As we gave out tickets to this lady named M.Shell, she asked for our ID because she said it's a strict policy for AMC to check ID when watching a rated R movie. So i walked back to my car to get my ID. After I showed it to her, she started acting like a cop and lectured us about bringing our IDs all the time. Just to find out she did not even check my bf's ID just because he got a beard. Like, if you're going to act all official about your "strict" policy then make sure to do it on EVERYONE. And we're not here to listen to your speech lady. I did my job. Do yours right. read more

On the fence about this movie theatre. I've never ever been to a theatre where there's assigned seating, and it was really confusing to handle when nobody actually sits in their assigned seats. Not a fan of this. Also not a fan of the pricing. I was lucky enough to get a free movie ticket with an app but the snack prices were really high. $7 for a small popcorn? Yikes, AMC. Beware: when you get out of your movie, there will be approximately ten people waiting with tablets to ask you to take a survey about the movie or the trailers beforehand. On the plus side, the chairs are reclining and super comfy, and there's a bar. read more

I give this place a 5 star only because of Abel! He is the best! He always remembers us. Little things like that make a huge difference. He has the best customer service! read more

Completely unfair and frustrating no matter how long you are in line no matter what they ask for so called premier members. They completely ignore the fact you've been in line for ten minutes. read more

This rating is for concessions only. There were new self check outs which seemed to really confuse most people that tried them and the concession workers weren't offering any help. We ordered a large popcorn to keep it simple. We got the scrapings off the bottom of the popper. An entire large tub worth. There appears to be no management and the people working don't care about the customer. Disappointed. read more

Dirty Dirty Dirty. My brothers family refused to join us today because this place is dirty, unorganized concession stand, etc. I tried to convince him that I'm sure it changed since the last time we came here. I was wrong. It's a further drive but we are going to stick with Harkins. Shame on whoever manages this place...need to ve fired ! read more

I absolutely agree with Erica B! (review 12/12/19) Why do they even have employees "working " the snack bar?? You order on a screen, but food and snacks are sitting on a warming tray. The counters and soda area were absolutely filthy and nothing was stocked. The restrooms were equally as filthy and DISGUSTING!! We missed the first few minutes of the movie because the obviously annoyed employee made our whole row move because a guys chair was unplugged so his recliner wouldn't work. BIG DEAL!!!! it wasn't like the theater was full, just move the guy to a different seat!!! Will never go back to this theater. read more

Most theaters are the same, but this one steps up its game. Reserved seating and reclining seats. Tickets are more expensive ($13.50 for adult), but to not have to get to the theater 30-45 minutes early and watch those terrible "behind the scenes" videos over and over makes it worth it. Parking, like most malls, is hell. Oh well. Just park on the periphery and you won't feel the road rage. read more

Last Night: Just wanted to see a movie. Showed up 20 minutes early but there are so few seats available now that you cannot just walk in and purchase a ticket and take your chances in the theater to find two seats together. Today: So I try to go online and do an advance purchase but apparently my tech skills are insufficient to navigate the labyrinth that is "Amc Stub". After 15 minutes of circular logic which apparently resulted in me blocking the seats I wanted but not actually being able to complete the purchase I finally gave up and just went to Redbox. Even the BAR is not enough to lure me back. Too much work to see entertainment. Kind of miss the old days. read more

What a disappointing experience!! I have never written a review and I work in customer service so I usually give people a break but holy crap. Everything that could have been bad was. We got there and there was absolutely no one there to help us. The kids behind the food counter stood there and walked right past us multiple times when we tried to ask how to work the kiosk. We started walking to our theater and not one was marked of which movie was playing. Literally had no idea where to go. Once we found the correct theater we go to find our seats were COVERED in trash... we had to go to the bar to find someone to come in and clean them with less than 5 mins till the movie started. Kids were running up and down the stairs the entire movie. We will not be returning. read more

Not only were every single one of the soda machines out of ice at the same time BUT they double sold a seat.

We visited this theater over the weekend to see "Money a Monster" & we were SO disappointed to find that they've switched out all of the regular theater seats for stupid recliners! Noooo! There is nothing wrong with regular theater seats, especially since you can fit lots of them into a room. There were 40 recliners in the theater at the most, and when we got there the only seats left together were in the front row. Rather than suffering in those seats, I politely asked a group of 3 if they would scoot over so my husband & I could sit together. They thankfully but begrudgingly moved, which made for an uncomfortable experience sitting next to them. We don't plan on visiting this theater again since the changes & we won't go to any theater that has recliners. A terrible concept, ugh! read more

Friday 6/14 I went and saw a movie. I was shocked to see the condition of this movie theater. As I waited to buy my tickets from what is now a machine I saw the couple to the left of me and the lady in front of me needing assistance. Then after purchasing my ticket I went to get popcorn which turned out a purchase I retreat. Popcorn had no flavor and tasted stale. The restrooms were dirty and not kept up. I will give them that the seats are comfortable. I used to come to this theater and it is so sad to see the decline. With a little work the place could be good. But if employee would make a little effort to keep the place up then it could at least be clean and serve a better product. read more

The concessions consisted of popcorn or pretzel bites, no nachos, no cheese... The guy at the concession stand clearly hated his job and provided single word answers. The theater, #14, was dirty and the chairs were in less than descent condition. Lots of money spent for a poor experience! read more

This is a nice theater. I was pleasantly surprised at the good selection that they have for movies. The snacks are typical of any movie theater. The screen resolution, sound, and seats are all good. read more

For as much as they charge for a movie, they could clean the bathrooms and cleans the theater between shows. Empty box and drink cup sitting on my seat. read more

Why are the small screens that tell the NAME of the Movie in FRONT of the entrance of each movie-- Dark/blank on the weekends? The manager is super, super paranoid of "theater Hopping" but this is ridiculous!! I was looking for my son in the movie: "adams Family" I paid for a more grown up movie called "Hobbs and shaw" ..Well I had no F*** idea where my son was, because he forgot to tell me the # of the theater he was in!! And of course he had his cell phone shut off....SHAME on YOU- AMC ahwatukee manager for making it IMPOSSIBLE to know what movie is playing, by making ALL the signs DARK..!!..No wonder why people prefer HARKINS.. read more

I just watched the 2:00 pm show for Lion King and I will tell you theatre 14 is so hot and unbearable. I was using a popcorn cardboard to use as a fan because it feels like I'm outside the building with a temperature of 109F. Please fix your temperature or maybe have a new a/c unit to make us movie goers be comfortable while watching. This is NOT acceptable! read more

Closest theater to us since we moved into our apartment few months ago.. they have comfy recliners and I do like that they do have assigned seating (for the most part ) but it is a little pricey especially if u don't have the stub rewards card (annual fee).. every 5,000 points u rack up you get to use it towards cheaper tickets or upgrades on food/drinks read more

Went to see incredibles 2 & walked into chaos. The entire place was filthy & popcorn everywhere. Worst part there was NO AIR CONDITIONING IN OUR THEATER !! So hot!! Left sweating & more miserable. Totally ruined the experience. NEVER COMING BACK! read more

They have multiple employees. Only one guy was working, The women was just hanging out talking to another employee while the line kept getting longer and longer. Customer service is the key to a business. read more

If you purchase your tickets online and need to exchange for a different time, you will have to cancel your order & forfeit the "convenience fee" you paid to purchase your original tickets. You will then have to pay another "convenience fee" when you purchase tickets for the correct time. Way to gouge & irritate your customers AMC. Where is the customer service, and why does the venue charge a convenience fee for people to shop there online in the first place? Nobody likes a greedy pig, AMC. read more

Awful experience today! Went to see a 1:00pm movie. I booked in advance, had to wait in line to get my tickets, then waited in another line to get scanned in. Killed close to 10 minutes! Then, the lines for popcorn were all the way to the ticket taker. Finally gave up waiting. First time I can remember not getting popcorn at the movies. I went back out just prior to the feature starting but had to give up again. I will never go back to this theater. Ruined the whole experience. I will stick with Harkins, they always have plenty of help to get you in quickly. If a manager is reading this I would start worrying about keeping your job! read more

Nice theatre. Good popcorn and awesome seats. The AC could be a bit colder. Also, I love the self order system for food.

Ok... I've been a Harkins girl for as long as I can remember but I got the Movie Pass and now I'm going to AMC lately. This one is so dirty! They get two stars because the have comfy seats and those Coke freestyle machines which means you can refill your drink without waiting in line which is awesome. It loses stars because it is so dirty. I can't figure out how Harkins is so much better at keeping a clean floor, clean bathrooms, and clean theaters but they really are just better. I'm also annoyed that every time I use the bathroom, they are out of paper towels. Maybe once in 5 visits, they will be stocked... read more

Went to see that guy Ritchie movie King Arthur I fell asleep halfway through the movie it was so slow. I walk out of the movie , this is my second doing that this year . I did with that Mark Walberg movie. I am sorry Guy like you in Charlie but the movie was kind of slow. read more

Ok, so I returned after my boss told me the renovations were done. The bathrooms were clean and working, the concession stand served me fresh popcorn (and let me tier the butter), and the reclining seats were definitely comfortable!! I left a star off just for the small amount of confusion when you first get to the theater. Most of the people in line didn't know to use the kiosks; they were all waiting for the one person behind the counter. I asked the 3 people ahead of me if they were going to use a kiosk, they said no, so I got my tickets. Cool thing here, you get to pick your seat!! Once I moved along to the kiosk, everyone behind me followed suit and it seemed to make the line move (when it was previously stagnant). I will definitely return to this theater. read more

The theater was so hot. I sat and sweated literally sitting still and sweating. Someone finally went and complained and it got better, but never the usual movie theater cold. When I talked to a (hahaha)manager (a child) he was the usual well trained meaningless customer service apology. After reading the other reviews I understand why. They obviously know there is a problem with the a/c and are so used to complaints that it just does not matter. read more

IT HAS A BAR. okay, really important to know. there is a bar and you can take the drinks into the movie with you. that's pretty legit in my book. and the chairs recline.. so it's really America at its finest. Now of course, it's time to complain because why else do people go to Yelp. The snack prices!!! oh my goodness. 7 dollars for a small popcorn that tasted like cardboard. also there is assigned seats? which was new to me.. and we got kicked out of seats.. but then people were sitting in our assigned seats. just all around confusing. also.. as soon as you get out of your movie you are accosted by like 10 people with iPads trying to hustle you into take a survey so that's pretty annoying! but i mean, it's not the worst so if you want to drink alcohol in reclining chairs while watching a movie then go here. read more

Love the reclining seats. They decline into an almost laying flat position. Also enjoy the food options.

I bought my ticket on line and it directed me to have my movie ticket proof sent to my smart phone which I did. When I arrived at the theater and waited in line for people who bought their tickets online. When it was my turn the guy said the scanner wasn't working or wasn't charged and he couldn't use it to scan my ticket from my phone. He told me to go wait in the customer service line. There was no attendant though so I waited. Finally someone came and took care of it but this made me late for my movie. read more

This is my go to theater. Don't really get any concession stand foods, but the seats are comfortable and relaxing.

Haven't been to this particular theatre in ages, but we wanted to see "Thor" before it wouldn't be playing at theatres anymore, so we landed here. This theatre was filthy. The floors were disgusting - spilled soda, popcorn everywhere. The soda and popcorn stations hadn't been tended to in what appeared to be a VERY long time. My popcorn tasted like cardboard and all of the pieces were tiny, scraped from the bottom of the machine. AMC, I know you have to pay for those nice, reclining seats but PLEASE hire enough staff to keep your theatre clean! It was gross. read more

This theater has cut staff so badly that there is one guy working concessions and he can't keep up with the line and demand. The popcorn is stale because it's the old stuff because he can't make popcorn and address the line. The manager was like 12 years old and not helpful when told her the employee was sinking and people were upset. When the poor guy finally could handle our popcorn or make it he didn't wash his hands. Just poor customer experience. read more

Grossest movie theater ever!!!! My boyfriend and I went to go see Star Wars the other night and the entire soda station was a mess. They have multiple soda machines on the side of the concession and 4 of them were missing things it took me 5 of them to just get my soda the first 3 didn't even have any ice. Then when we were watching the movie it was so quiet my tv at home has a better sound system. After all that the bathroom was so gross. It smelled like piss and was trashed and the whole time I'm thinking maybe they were super slammed etc but when we left the movie there was still just trash everywhere and all I could think was this must be one of those movie theaters that has those bed bugs I heard about on the news. Will never be going to this movie theater again. Extremely grossed out and disappointed... read more

Terrible customer service (in fact I'm pretty sure the one star review by Denise F. was a member of one of the other groups that had the same seats as we did)! We went to see the new Star Wars movie tonight, there were 6 of us total in our group. We purchased the tickets online months ago, only to find out they double booked all of our seats, but only after we got to the theater and bought $50 worth of snacks and drinks and tried to sit in our seats. My husband and I, along with one of the other people that had booked the same seats went to find someone to help us. We were taken to the ticket counter by an employee and the manager was called. The manger, Brandon, got off to a bad start by acting like he was inconvenienced to even have to deal with this. When we told him our issue he blamed Fandango, and the best solution he could offer, according to him, was to refund our money and give us free passes to another show of our choosing. The issue was that we had three very excited children who have been waiting months to see this movie (along with everyone else who booked those same seats months ago), and we would have had to wait at least a week or two to see it because it is the new Star Wars movie and all the seats until then would have been reserved. Just seeing the movie for free would have not been enough of a compensation to justify losing our seats on a Star Wars official premier night because of an error on their part. Brandon's response to that was that Star Wars was just another movie, like he couldn't understand what the big deal was. Yes, the manager of this AMC couldn't understand why we were upset. He was adamant that he couldn't do anything more for us, but after realizing yet another person with the same booked seats had also come to the ticket counter he blew up and said, "fine! I'll give you as many free passes as you want! You all need to figure out who's giving up their seats!" So instead of offering more compensation to the point that someone would be satisfied enough to give up their seats, he made us do his job for him and resolve the issue by ourselves. He never once apologized to any of us. Eventually the two other groups decided they would give up their seats and my group of 6 were able to stay. The other groups were extremely nice and we really lucked out because we would have missed the start of the movie if it went on much longer. To avoid situations like this in the future we will also never purchase tickets through Fandango again. read more