I know everyone's experience is different, but it makes me sad to see the negative reviews for this place. I've been coming here for about 3 years and still make the 45-minute drive even though I no longer live nearby. I've only had two issues during that time, and both were handled quickly and professionally by the manager, Anthony. He even knows me by name and always greets me when I walk in, which I really appreciate! I usually just do a walk-in with whoever is available, but I met Lona about a month ago and absolutely love her! She's so sweet, does an amazing job, and always helps me decide what to get when I have no idea what I want I'm actually getting a pedicure as I write this and just wanted to take a minute to show some appreciation for Anthony and his team. I've always had a great experience here and will happily continue making the drive! read more

Ambiance Nail Spa - Waxing Near Me - Cincinnati, Ohio

Good nail salon for basic services. I walked in for a pedicure and was seated within about five minutes, though you can also book appointments online. They have a large selection of colors and offer both regular and gel polish options. I got the basic pedicure, which was $38. The price has gone up a bit over the years, and the service was quick. One thing to keep in mind is to bring cash for a tip if possible. There is an ATM on site, but using it means paying extra fees, and tipping is definitely expected and they will get annoyed if you don't have it ready. read more

I've never felt more taken advantage of by a business than at Ambiance Nail on Colerain Ave. I took my two teen daughters for a full acrylic set, advertised as $50 on the website and paper menu inside of the store. I expected the basic design one of them wanted would cost extra, the other one got plain light pink. At the end, my total was $184 or $174 with cash. I had cash on me, so I chose that option, but asked how it came to that amount. They said one girl was $70, the other was over $100. How does a $50 set jump to $70? Apparently shaping them, (filing the nail) is an ADD ON. Gel polish, is an ADD ON. There were no other options given, aside from gel polish; she was only told to pick a color. How is filing the nail, an ADD ON or at the very least, discussed? For the second, shaping is an add on, gel is an add on, and basic design (a star on every other finger) took the total from $50 to over $100, with no discussion, and completed in the same time frame. I've never felt more taken advantage of. This is the first review I've ever written. As a business owner myself, with years of customer service, this was unacceptable. read more

People were super nice, I got a fill and just wanted one color with chrome. It was my first time going there and I read the reviews but thought it would be okay. The lady made mine super thick and the shape is terrible and inconsistent on every nail. Not to mention I had to pay 20$ extra for chrome, and my total was $84 without tip. Super expensive for such a terrible job. Wish I could get my money back. read more

Never again. I went in for an acrylic soak off and I got an acrylic rip off. I recently moved to a new part of town, so I no longer live close to where my previous Nail Salon was so had to try a new place. I have had an acrylic overlay on my natural nails for over 8 months now, I have had them taken off and fresh put on multiple times. My nails underneath have been perfectly healthy until now. I explained to the guy before we started that they were very fresh, literally just had done less than a week ago so they were going to need soaked off. You went ahead and just ignored me and went on with his business ripping them all and then charge me 30 bucks. If I wanted my nails to be destroyed,, I could've just ripped them off myself at home. My fingers are literally throbbing read more

Ambiance Nail Spa - Waxing Near Me - Cincinnati, Ohio

See all

After a less than perfect experience, I spoke with a manager named Anthony. He seemed genuinely concerned about what happened and wanted to make it right. I will update my review, I hope to 5 stars after go back and have them redo their work. If things go well, they will get 5 stars from me. It's nice to see that the business is genuinely concerned about the customer experience. read more

Anytime I'm getting my nails done. Ambience is always my go to location. I always enjoy the friendly staff and if I ever have an issue with my gel polish chipping or coming off, they always fix it. They just got new massage chairs, which are very, very nice and I quite enjoy them. The only reason I would not give a full five star review is after you sign in they do not give you enough time to pick your colors. Sometimes the staff will even stand there and stare at you, I am the kind of person that I can't even spell my own name if someone is watching me. So unfortunately, sometimes, like today, I will get a color that I'm really unhappy with and then I am stuck with it for three weeks. read more

Please take the time to read before making your trip to Ambiance in Eastgate. I never leave reviews because I am not the kind of person to go out of my way and waste my time and energy to write them but this one definitely deserved my attention today. I used to work at this salon as a receptionist for a couple of years and I cannot at all say I enjoyed watching customers leave upset and feel like their time and money was wasted. Especially as a licensed nail technician myself. Let me please remind you that as a nail tech, it is a part of our job to make our clients feel valued, respected, and overall happy with the services we provide. And it is OUR JOB to make our clients feel comfortable throughout the entire service. My mother has gone to this exact salon numerous of times throughout the past. She has not been in a long time because I have become her nail tech. But due to me not being available to provide her service today as I am out of work, she went to Ambiance, located in Eastgate, to get a fill-in before our lake trip for the upcoming holiday. After her service today, she sent me a message upset about not only how her nails came out but how the overall service was with her technician, Phillip. She explained that her nails did not turn out good, her technician was not nice, and felt like she wasted her money. And might I add, this is not the only time she has had this exact experience at this location. During my time working here, we had received many complaints of certain nail techs, usually being the same reoccurring names. As a receptionist that got first hand experience of every and all situations/issues, I genuinely do not believe that some of the situations were handled how they should have been. If you are wanting a relaxing, comfortable, and professional service... this location MIGHT not be the place for you. There are several technicians that DO take pride in their work and provide the exact service you are looking for at this location. However, not all. Some are very rude, talk bad about their clients after they leave, and only care about your money. As I do not want to publicly shame any of the technicians because I did make good relations with them during my employment, I will just say that I recommend to book with a Master Technician if you would like a guaranteed comfortable and overall good service. If you are genuinely curious on who NOT to go to or book with, just scroll through the reviews and I'm sure you will see a few reoccurring names. To the manager, Anthony, Your business is booming but I think it would take off way more and this location would have a much higher rating if you had a meeting with all of your technicians including 1 on 1 private chats with the technicians that have received several complaints and put them in check. As a nail technician yourself, that has your own business, it should be your duty to make sure ALL of your customers are happy. It should also be your duty to put your ALL technicians in check when they are not doing their job properly and professionally. Regardless if they are your best pals or not. This is a business. You do not get to pick and choose. I'm sure you're well aware of that. But the same thing applies to your daughter, Melissa, whom I noticed getting away with a lot of things any other regular technician wouldn't get away with. Regardless of your relations, people who come in to work are to work in a professional manner at all times. The amount of times I have heard the technicians talk bad about others, call people "cheap", and have a nasty tone or attitude towards others during my time working here was unbelievably upsetting and ridiculous. In my opinion, if your technicians do not want to come into work leaving their miserable attitudes at home, they should not be working there. If your technicians do not want to clean their nail implements that they use on several people simply because "they are lazy", they should not be working there. If your technicians do not want to give every service their all, they should not have the opportunity to work for a business as big as yours. It is not fair to the customers which are the ones supporting your business and bringing your income in. The least thing you can do for your customers, whom you should care about, is put your techs in check and make sure your customers are getting the service they came and paid for, especially when your prices are already decently expensive. Thank you. read more

Susan is amazing. I am always pleased with the results. She makes the experience wonderful.

Quite disappointed in my recent service (dip mani) here. This was always my 'go-to' place when I lived in Cincinnati - so while in town it was my first thought. Staff is always nice, and metal utensils are always sterilized. But I noticed now they are using the same nail file and other things on multiple people (gross). Unfortunately my artist cut my cuticles and I was bleeding a decent amount - he proceeded to dip my bloody finger into the dip powder that is shared with others!!!!! I was completely speechless I couldn't believe it. My other issue is that prior to using these shared nail files, drills, etc.... They don't even ask you to wash your hands first, or even use hand sanitizer... yuck! read more

Ambiance Nail Spa - Bloody cuticles a few hours after - Waxing Near Me - Cincinnati, Ohio

I had a bad experience in May. I had a pedicure that was really bad. Ambience told me that if I came back within three days they would redo my toenails. I explained to them that I didn't want the same tech to do it because the first pedicure took a long time. The email from ambience said that was no problem and they made an appointment for me the following Monday at nine . when I arrived the receptionist had no clue that I had an appointment and she also told me I had to have the same nail tech.There was no way I was going have this tech again, so I walked in and I won't go back. Wasted my time since I don't live close. read more

It was a great experience and great service!! The atmosphere and decoration is so cool in there.

So I am visiting Cincinnati for a wedding and I needed a pedicure. I opted the deluxe pedicure. The price is I think $37. My pedicurist name was John. I usually prefer a male therapist but he was very rough with me and everything seemed fine painful- cuticles pushed down- ow foot massage I kept waiting for this to be pleasant and relaxing- it wasn't. It felt rushed and heavy handed. John kept asking if I was ok and I clearly wasn't. After the 5th timeI told him it was too rough. read more

Ambiance Nail Spa - Getting a deluxe pedi- John is being slight rough - Waxing Near Me - Cincinnati, Ohio

I've been to this ambiance twice now and each time I haven't been too happy with my manicures and they haven't even lasted a week. But what I'm more upset about is during Covid that a lot of the staff aren't wearing gloves, aren't sanitizing between customers, and aren't wearing their masks probably. On top of that they aren't enforcing their customers wear their masks correctly and aren't enforcing social distancing. I probably won't come back to this one out of fear of getting sick. read more

I went and got my nails done 09/22/24 and spent $70 on dip powder (plus a $20 tip) and for some reason he put gel on top. By 09/26/24 the paint was chipping off 2 of my nails and the shape of each nail is so lumpy and uneven. When I called (right before a huge storm) they said Nick didn't remember putting gel on top of sns and I'd have to come in because its his word against mine. Now as of 09/29/24 four of my nails are chipping and I'm unable to come in and have it fixed due to having 3 kids and no sitter. read more

See all

Pauline. The paint job was choppy. In the end, I told her I was going to pay but I was very disappointed with the service. Would not recommend read more

Ambiance Nail Spa - Waxing Near Me - Cincinnati, Ohio

I got an SNS FULL SET at Ambiance Eastgate. Plus a Botanical pedicure. Cost $99 Tip $25. On the 2nd week, day 8 to day 11, I had 6 nails crumble, Crack and tear. In ALL my years of getting my nails done this has Never happened. I called day 13 at Salon. Anthony the manager flat out said no credits after 7 days. He didn't care it was 6 nails and I was a regular customer. The loyalty is lost for Ambiance. (Experienced in hyde park and Oakley, not this bad though). I would not recommend the Eastgate location. read more

Ambiance Nail Spa - Nails cracked after 2nd week. Total 6 nails - Waxing Near Me - Cincinnati, Ohio

See all

I took my daughter to this salon for her 16th birthday. She showed the tech the photo of the nails she wanted, which were the pink to blue ombre and the clear with iridescent butterflies. What she got was nothing even remotely similar. Her nails were hot pink to white ombre with glitter. It made her skin around her cuticles look inflamed or infected because of the tech's choice of color on her fair skin. She was too shy to speak up and tell him that wasn't what she wanted, but she shouldn't have to do that when she showed him the picture and he said he could do that. The nail tech that did mine used way too much white acrylic. I asked for a simple pink to white ombre with subtle glitter. The white acrylic is way too close to the cuticle. It's supposed to be a smooth transition from a pink nail bed to white nail tips. The shape of our nails were not well done either. We both asked for coffin shaped nails and they were just all over the place. Some nails didn't even match in shape or length. The real kicker was being charged $185 and then they didn't even last TWO WEEKS. Both of our nails began to chip off and break around the cuticle and lift from the natural nail. NEVER AGAIN. My daughter was so upset that she cried. All she wanted was some cute nails for her birthday party and that simply didn't happen. I heard such good things about this boujee place, so I wanted to treat her to a girls day that was truly special. It was everything BUT special. Don't recommend going if you have a special occasion coming up or you'll end up wasting your time and money like I did. read more

See all

Ms. Mindy by far is my favorite nail technician. She is the only one that I go to for eyebrows as well. She had been there for as long as I have been going, 5yrs plus, and she is detailed and has great color suggestions for her clients as well. read more

Ambiance Nail Spa - The wonderful work of Ms. Mindy - Waxing Near Me - Cincinnati, Ohio

vanny was talking on her phone , texting and whispering to another worker while she was massaging my legs during a pedicure. she appeared upset and seemed to argue with another employee... not a good experience at all I will not return read more

Booked a deluxe pedicure and was done in 25 mins. That's quite a difference with what they claim online will take approx. 40 mins. It's even less time than what a basic pedicure takes. read more

Nails were done on Friday the 6th at 2:30. Usually a beautiful job, but not so today. Left with cuticle bleeding read more

Ambiance Nail Spa - My nails - Waxing Near Me - Cincinnati, Ohio

I have been coming to this location and master nail technician for more than 5 years. Cyndi is fantastic because she is client focused and extremely detail oriented. She does an excellent job and my nail look beautiful. I recently tried a different salon due to not being able to get in on short notice.....I will never stray again. read more

I want to say, I am not a complainer! But this was the worst experience I have ever had. I had an appointment for my wedding nails and to give you the short version, they were rude, my nails are not the color I asked for, my toes are cut in a variety of shapes and my cuticles are cut and bleeding. Save your time and money, unless of course you're into people being so rude to you you cry. If thats your thing, book your appointment with Jenny! read more

I've been here two or three times now. They do an EXCELLENT pedicure. The one with the paraffin wax had my feet smooth as BUTTER honey . I chose a white polish and the whole experience was five star, especially the hot towels on my legs and stone massage. Jacqueline knows what she's doing, great customer service from her. Nice polish selection as well. Idk I feel like people post reviews when they are mad way more than when they have a good experience so I would probably just stop in for myself and see what's up. read more

The salon is nice. Crowded and has a bar. But I felt so rushed. The gentleman that gave me my pedicure and gel fill kept rushing through the process. After my $100 Appointment my nails are chipping. Yep. I have a picture to prove it. I gave three stars cause I liked the place and the bar service. But for the price I would have expected better quality service and product read more

Ambiance Nail Spa - Nails 24 hours after my appointment and the gel polish is chipping. - Waxing Near Me - Cincinnati, Ohio

I don't want to give a one star review just because they have many techs and maybe some of them are good. I'm not sure. This was my FIRST time getting acrylics, and my first time being in a salon in over ten years. I was SO excited and the actual experience wasn't bad. I'm a nail newbie so I thought my nails looked great. However when I went to get a fill in, I went somewhere else that was closer to my job, and they informed me I had a lot of lifting, the shape filed was not even and the edges weren't even painted right. The acrylic itself was sloppy. Seeing the difference from my second set of nails was mind blowing. The new place I went to said they have fixed a lot of nails from this place. read more

Ambiance Nail Spa - Waxing Near Me - Cincinnati, Ohio

Had a bad first experience but owner went above and beyond to make it right, had us come back and get the service we paid for with some complimentary drinks, great customer care! read more

Went to ambiance in Eastgate to get my nails nice and fresh for Mother's Day and for my upcoming business trip... sad to say it was a terrible mistake. My nails look almost beyond description. They were so bad that I was almost speechless. If my young daughter hadn't been with me and needing to be at a birthday party I absolutely would have never left to go in public with them nor would I have paid. I asked for a full set, ombré acyrlic, oval shape. What I got was a disfigured possibly round ish (truly don't even know what shape and terribly short and stunted looking) uneven mess with literal humps. Now I'll be wasting time on Mother's Day and another $100 to get them redone somewhere that actually cares to make them look good before my business trip Monday. Very sad and disappointing. read more

See all

I love the environment here as far as the way it is decorated, the color options, the drinks you can get as you relax while you get a pedicure... but I don't like how I feel rushed when I come here a majority of the time. I have arrived almost an hour early so I could take my time picking out colors (with an appointment) and am rushed within 5 minutes. That is the only complaint I have. The nails have always turned out beautifully and I feel pampered here. read more

Philip the "Master Tech" is the master of crap work , very arrogant, sarcastic. Dirty work area. Very poor customer service. He needs to retrained by some of the new nail tech who do far better work. So basically you pay more for poor service, poor cocky attitude, and nails your embarrassed for anyone to see. read more

Well, I love spending time with my husband & he loves how his legs & feet feel after a great pedicure. Today we both had wonderful pedi/mani's!! Our nail techs were friendly, professional and did a beautiful job! Luke & Nary did our pedicures and our feet feel spectacular!! We left relaxed and our nails were perfect! read more

I paid $70 plus tip for a SNS plus tips manicure. All of my nails were bumpy and everything was rushed. They looked terrible.

I've been going to this salon since they opened. It has gone from good to ok to poor . Today is the last time I will give them any business. Be forewarned. The owner is not friendly in the least and has turned the place into a cattle call. Forget about relaxing....they push you in and out as fast as they can. I went in today for a mani/pedi and they actually had me holding a tray on my lap so they could soak my hands & feet at the same time When I asked the owner what the big rush was he got very rude and condescending. My business is going elsewhere. I go to a salon for self care and relaxing. This place has really gone downhill. read more

I have been a customer at this location for a while now. I only treat myself on occasion as it is quite expensive. Today, I had a pedicure and manicure with sns. My technician was Jacline, whom I have had before with a very similar experience. I felt like she was rushing me, through, and she was so busy talking that she literally failed to even provide anything that resembled a pedicure. She did spend about 10 minutes rubbing lotion into my legs, though. My manicure was a little better, but I did go home and have to touch it up and remove the glue all around my nails. If I do decide to go back, I will specifically be asking for anyone other than Jacline. Very poor nail technician. read more

I have never in my life been to a more unprofessional nail salon. The fact that they have so many good reviews is astounding... They charged me $82 dollars THIS?? WITHOUT TELLING ME? and then they proceeded to say they don't take refunds?!! are you joking!!! the guy put a $5 tip on there as well without consulting me!!! this set is BARELY worth $40. i'm so angry i have never been more upset and disappointed with a nail salon. i came back in and tried to talk to the manager.. they had the audacity to tell me there was nothing wrong with the nails.. or the price. do not EVER go here. Below is what I got vs what I asked for... literally not even the same thing. read more

See all

I've tried this place a couple of times and every time find myself disappointed. I paid $90 for SNS and a pedicure and am going today to another salon to get them redone. My SNS is not smooth at all -- I have clumps on the top and under my nails which drives me crazy. And, the pedicure was nothing special. The problem with this place is they are in SUCH A RUSH! It's to the point that they skip steps in the process to cut corners and are not gentle at all. Every time my guy went to switch legs, he would basically shove my foot back to the water. Most places I've been have a spa-like approach and are much gentler. I get SNS done every two weeks so I'm pretty familiar with the process and noticed the guy skipped the first layer and the smoothing processes. I guess that's why my nails a visibly messy. I won't be back! Advice to management: SLOW DOWN! All of the negative reviews have one thing in common: you guys are in a hurry therefore do a sloppy job! read more

Ambiance came through for me and I appreciate the effort. Good customer service after a bad experience means a lot. Now I just hope they can get ALL of their techs property trained. There is a huge disparity between the techs who are experienced and those who are not at all of their salons. If you are unsure who you should have service your nails, ask a friend or another customer. I will say, all of their salons are beautifully decorated and very clean. Some of them even serve wine, which is a really nice touch read more

I highly recommend Ambiance Eastgate and ask for Susan. Best pedicure and gel manicure I've had in a really long time. Place was packed I got right in, everyone was smiling, very clean, and i was very pleased and satisfied read more

Phil and Sam are the bomb!! Loved the atmosphere, these guys were great! We will be back!!