Needs a receptionist and a better communication system. Also, don't text people at 8pm.read more

Made an appointment on Thursday for Saturday because there were no appointment available for…read moreFriday. Got on waiting list because I've had a huge knot in my shoulder causing a lot of pain. Called on Friday to confirm appointment since the young lady first booked an hour appointment and wanted a 90 minute. The young lady confirmed my 2:09PM appt for 90 minutes. Today I called on my way due to traffic on I-75 and would arrive a few minutes after 2PM. To my surprise the man on the phone told me I didn't have an appointment!!! I explained the calls I made and when yet he told me I should have known I didn't have an appointment if I didn't receive a text message. What??? First I don't have an appointment I made AND confirmed yet no responsibility for their employees incompetence. Will not be back! Horrible customer service

Alexis is fantastic! I had the most wonderful hot stone massage this afternoon. The studio/spa is…read morewonderfully located and it is so relaxing and peaceful inside. She catered the therapy to my exact needs and my neck and shoulders haven't felt this good in a long time. I definitely plan to go back! Can't wait for my husband to experience a massage with her too. Highly recommend!

I want to start by giving Melanie a 5-star nod at the beginning of the review. She did a great job…read more We did not do much chatter because I just didn't feel in a talkative mood and she read that and also limited her verbal interaction. Well done. I'm new to massages in this area, but not new to having them. I used Yelp to find this location. It's tucked on the side of of a small, older business park but easy to find. The ambiance is tired but appears clean and functional. The three stars is for the ambiance and brought down by the thin walls and lack of apparent situational awareness by other employees. Partway into my 60 min relaxing messaging a conversation started somewhere in the area that was so muffled none of the words were apparent but loud enough to know it was two people talking and laughing. Extremely distracting from the quiet and calm I've always experienced in other spa locations. No, I didn't say anything to Melanie because it seems if it was uncommon she would have made a comment and at least apologized. The fact she didn't makes me think perhaps she is used to it. It's enough to keep me from coming back.

Bought from coupon for massage/facial. I selected only 1 and groupon selected another for a friend!…read more I called, no answer - voice mail full. I went online on facebook to schedule an appointment and the link did not work. I tried several times.I called all day and the next day. I contacted groupon help line and entered online my complaint have not heard anything back. My credit card gave me a credit back. What's wrong with this business. Been using groupon for awhile, never again !

I went for several services. It was right off the interstate and parking was available. I was…read moregreeted by the owner which was great. She was providing most of the services but the massage was with someone else. I enjoyed the massage. There was a lot of stretching which I wasn't use to but needed. They also use a machine to massage your muscles which was new to me as well. I am use to just someone's hands. I would definitely go to him for stretching because it was good. I also go a manicure and pedicure along with waxing. All were done in a professional manner. She was engaging the entire time. It was a great experience. I will definitely be back.

Never been to a spa before. Never going to leave this one! I have been a client for about 5…read moreyears. Cant say enough positive things about all the ladies here. From the first time you enter the front door, you will feel so welcomed. I am so glad I found this weekly me time piece of heaven, I deserve it and so do you.

I was driving from Florida and stopped in Chattanooga for the day. My daughter surprised me with a…read more90 min massage since my neck felt like I was hit with a brick. What a wonderful, amazing experience. Michael is very compassionate, and gifted. My massage was beyond my expectations. He got out the knots and I feel human again. I HIGHLY recommend Michael and Moore Road Medi Spa!!

Love love this place! I received a gc for my birthday and had my first facial. Not sure what to…read moreexpect, my esthetician was so polite, knowledgeable and patient. The space is calming, clean and inviting especially when you get back to a room. 10/10 would recommend to anyone.

I just had the most magical experience with Suzanne. Hands down the best facial of my life!! I…read morealways believed facials were mostly about relaxing and less about results, but Suzanne knows what she's doing! She cleared my black heads, milia, exfoliated and hydrated my skin. It was also extremely relaxing. A true treat!! All of the women at PURE Face Care are true gems! Great energy and so inviting. I also like how they have cultivated a collection of skincare that you don't see everywhere. All skus seem very intentional! I can't wait to go back!!

I had a good experience here today. The atmosphere was clean and modern, with cool toned colors and…read morerelaxing ambient music. Unlike another reviewer, I did have to fill out a waiver and information sheet about why I was visiting and any allergies. The English level of the staff was adequate! And hand signals, body language get through the rest of it. Some customers just don't seem to have patience maybe? A lavender scented cotton steam mask was provided as part of the massage. At many walk-in massage shops, they seem to use cheap low quality lotion. It smells bad and dries out my skin due to the alcohol content. The therapist here used Tiger Balm!! It made for a really pleasant and deep massage, with the healing properties of the balm. I love the smell, but it may not be to the liking of others. I did not pay more for the Tiger Balm but they also have some aromatherapy oils for additional cost. My foot massage took a whole 60 minutes and it was just feet and legs. Some places also do a mini neck and back. Didn't bother me - if I wanted a back massage I would have paid for one! Five stars would have been for a slightly elevated experience such as a private room and candles/ambience. I'll definitely be back and will try a back massage.

I give Pristine Massage a 2 only because I was taken without an appointment as I was seeking a spur…read moreof the moment remedy to ease the tension after a stressful meeting in a nearby location. Pristine was close, and the google reviews seemed good, so I called and was pleased that I could be immediately fit in. NOT a good experience at all. The spoken language barrier wasn't the issue, but the tone and body language was down right rude. I'm not too familiar with massage terminology, but I did not get the relaxing message I requested at all... just 60 minutes of back and neck overkill....aggressive to a fault despite my request to ease up. I'd like to think it was because she didn't understand. But the few times I'd lean up to try and say something, she'd rudely tell me to put my head down. I almost got up and left, She had requested I keep my underwear on...a little odd but not a problem and likely an indication of her lack of experience. Anyway, I left sore and with a splitting head ache. But I still took the high road and left a 20% tip, but she wasn't even up front to collect it. Some guy was. Oh, he gave me a water to go. Nice But the more I think about it .. a negative review is in order. The other therapists must be better based on other reviews. Anyway, the stressful issue I'd been dealing with before I called to begin with came back to mind as I was leaving. My massage was no more than an unpleasant distraction with a headache as a bonus. Not a chance I'll ever go back there.

The person massaging my feet applied just enough pressure and worked out a few of the knots in my…read morefeet and legs

Traditional Thai style massage. Not your spa experience so much. I have been looking for someone…read moreskilled in acupressure style massage and this place delivers! It might be painful your first couple of times. But if you're looking for a place to help you get in shape bioenergetically or just keep your muscles loose and flexible this is a great place. I personally loved how the table massage was primarily focused on the spine as it should in a proper Thai massage. I have personally tried the 50 minute foot massage and a one hour table massage. Would highly recommend! Each time I felt so much lighter walking away. And a pinched nerve in my shoulder no longer hur

excellant service and very great service. would recommend to anybody wanting a warm and sense of…read moregiving a massage that helps your body