After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

If you're looking to lease a car, definitely contact AutoLux. They saved me so much time and made…read morethe entire process incredibly easy. I gave them my preferences, and they found the best option and deal for me. Professional, fast, and reliable service from start to finish.

The first car I bought from this company was a Toyota Prius and that was back in 2016. Then I…read morebrought my wife there and eventually my two children. I hope that I will bring my grandchildren someday) My family bought at least 10 cars from Autolux and in all cases we were absolutely satisfied. This company definitely deserves special treatment. They are professionals. See you soon

Broneel was exactly what I was hoping for when i made my call to SMG Auto Brokers. He was very…read morefriendly from the first phone call. He made the whole car buying experience easy and stress free, finding exactly what I was looking for in a short amount of time. I will definitely be calling Broneel again for any future car buying. Thanks again Broneel!

Got exactly what I needed in amazing timing. Saved me hours of ruining someone's day at the…read moredealership lol Ask for Broneel 10/10 would buy again

After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

We bought a fairly expensive car from this dealership. At the time of purchase, the salesperson…read moreagreed that we could borrow one of their large car bows for 24 hours with a $150 deposit. He specifically told us it would be ready the following week when we needed it and that we could simply come in, leave the deposit, and pick it up. I drove 30 minutes to the dealership at the agreed time. The salesperson wasn't there, and apparently no one else knew anything about the arrangement. Then I spoke with the "manager," David. Instead of simply trying to honor what his salesperson had promised a customer who had just made a significant purchase from the dealership, he told me that all bow loans had to be personally approved by him and that he had never approved this one. He then supposedly tried to call the salesperson while I stood there waiting another 15 minutes, only to tell me - with a completely straight face - that he couldn't reach him and therefore couldn't approve lending us the bow. All of this over borrowing a CAR BOW for 24 hours with a $150 deposit. It wasn't the bow that bothered me. I ordered one online for about $20 (not the same quality but will do). What bothered me was the complete unwillingness to stand behind a very simple promise made by their own salesperson, particularly after we had just made a substantial purchase from them. They were willing to waste my time, send me home empty-handed, and create this much aggravation over something so trivial. If a dealership won't stand behind its word on something this small, it makes you wonder how they will behave when something actually important comes up. After this experience, their poor reviews make a lot more sense.

After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

Wanted to come on here to update my previous one star review. If I could, I'd give NEGATIVE STARS…read more The manager, David, sent a generic response to my previous review, asking that I reach out so they could address the issues. I knew it was going to be BS, but I tried anyways. As expected, it went absolutely nowhere. He asked me to explain the situation again; even though I clearly did in my review. I explained it. I got no response. I sent THREE follow up emails. ZERO response. These people are clowns. Absolute joke of a dealership

Big mistake doing business with Allen Motors. Instead of agreeing on a price to sell my car at, I…read moreshould have kept his fee to a percentage of the sale price so that he would have had an incentive to get the top price. Having not heard from him in a couple of weeks, I decided to call him. It turned out that he had "sold" the car without notifying me. He turned possession of the vehicle to the buyer, and only collected a deposit! Thankfully, the buyer returned to pay the balance of the purchase price. I would never recommend this consignment shop to anyone!

Excellent customer service, a great experience, even though I didn't make the vehicle purchase.read more

Amazing experience at this dealership! No high-pressure sales tactics. Daniel, our salesman, was…read morekind, respectful, knowledgable and easy-going. He took me for a test drive with zero expectations and I left that day telling him I'd be in touch. I contacted him later that day, telling him I wanted the car and he put me in touch with Christian to work out the deal. Christian was just as nice and helped me get a great deal. Mirna explained my warranty options clearly. Daniel explained every detail about the car, including the infotainment center. After I left, they called to see how I liked my new car and they invited me to come back if I needed anything. A few days later, I returned asking for some more details about how to work some electronic features. Brian, in service, took his time to explain everything. I noticed when I was waiting in the service area, that all the customers received very personalized attention from the staff. One team member was even walking the room, handing out cold waters and popcorn. This dealership is the best I've ever dealt with, by a long-shot. They made the whole car-buying experience hassle-free, no-pressure and worry-free. I'd recommend them to anyone!

I switched to Infiniti of Thousand Oaks after repeated disappointments at my local Nissan…read moredealership, and while the staff has always been polite and willing to correct mistakes, my overall experience has been frustrating due to repeated issues and poor communication. During my first oil change and tire rotation, my car was returned with oil stains on the cream-colored interior. To their credit, they immediately offered to clean it. However, shortly afterward, both rear wheel center caps fell off, which had never happened before and I decided to let it go. My most recent visit was even more inconvenient. I dropped my car off for an oil change, tire rotation, and airbag recall service. Near the end of the day, I was informed that complications with the recall repair meant my car would need to stay overnight. I was initially offered a rental car, only to be called back and told none were available until the next morning. My vehicle ended up staying for over 24 hours, and I wasn't notified it was ready until 40 minutes before closing. When I picked up my car, I was also charged full price for an oil change despite being told my coupon had been applied. I had to call back later to have the difference refunded. Everyone I've spoken with has been courteous and apologetic, and I appreciate their efforts to make things right. However, customers should not have to repeatedly spend their own time correcting mistakes that could have been avoided with better communication and attention to detail. The dealership needs to improve its communication, follow-through, and overall organization, as the repeated lack of communication and forgetful errors have created unnecessary inconvenience. While I appreciate their willingness to fix problems, I would much rather see fewer problems happening in the first place.