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Logix - Thousand Oaks Branch

4.7 (85 reviews)
Closed Closed
Updated 3 months ago

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Response time

3 hours

Response rate

100%

Services - Logix - Thousand Oaks Branch

Auto loan

Business banking

Business loan

3 More Services

Mortgage services

Personal banking

Personal loan

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Gift from Nhien, delivered after we purchased our new car.
Richelle L.

Allison Grass helped us to get started on our auto loan applications and Nhien Vuong guided us through completion while Allison was out of office. Both ladies were so friendly, helpful, and quick to respond to any question we had. Their guidance made the process so easy. I highly recommend this branch and will be back for all our banking needs. After we purchased our car, we even received this gift in the mail from Nhien (after sharing our love for boba). Can't ask for better service!

Thousand Oaks branch is very clean kindly friendly great service always get coffee thank you very much.

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15 days ago

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Ariel N.

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3 months ago

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1 year ago

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1 year ago

Excellent customer service! Great experience with Christopher Tucker. Highly recommended

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9 months ago

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10 months ago

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5 years ago

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Maria Z.

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2 years ago

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2 years ago

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Maria Z.

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3 years ago

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3 years ago

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3 years ago

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4 years ago

Easy peasey! Got set up with checking, savings, and money market account. Also got a cute new debit card.

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4 years ago

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4 years ago

Best credit union around for my banking needs and mortgage. The staff are friendly. The rates are great.

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Maria Z.

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4 years ago

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7 years ago

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5 years ago

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Maria Z.

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4 years ago

Great place to do everything financial! I can't recommend this place enough! Go, open an account today!!!

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Maria Z.

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4 years ago

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3 years ago

Shawn was professional and friendly! Great community and makes you feel like family ! Great service on top of that! Thank you!

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Maria Z.

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4 years ago

Great credit union with great interest rates! Plus we wanted to get a free piggy bank we're doing this review

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Maria Z.

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5 years ago

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6 years ago

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Lindsay S.

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9 years ago

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5 years ago

Best service and I have my mortgage with them. They will bent over backwards to serve you and make sure you are happy with their service.

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Maria Z.

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4 years ago

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4 years ago

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7 years ago

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Kayleen K.

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7 years ago

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7 years ago

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11 years ago

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13 years ago

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12 years ago

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12 years ago

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7 years ago

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7 years ago

Chris at this logix branch gave me the most wonderful customer service ever from logix . This the best bank I have ever used

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12 years ago

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9 years ago

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Kayleen K.

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9 years ago

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Ask the Community - Logix - Thousand Oaks Branch

Review Highlights - Logix - Thousand Oaks Branch

Saeed was awesome and I left 100% confident that I made the right choice setting up an account with Logix.

Mentioned in 7 reviews

Read more highlights

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Navy Federal Credit Union

Navy Federal Credit Union

(67 reviews)

HARD TO REACH BRENCH It started in a parking lot--one of…read morethose shared ones where different businesses sit next to a bank. Nothing unusual. Just another day. I saw an envelope lying on the ground between the cars. At first, I honestly thought it was trash. Something a bank customer had dropped and didn't care about. I almost ignored it and kept walking. But then something in me--my instinct--kicked in of order. I looked around. So I picked it up, thinking,Who could be this messy person I'll just throw it away later, and put it in my pocket so I can do it right away Then I went diration to the bank and got busy with my own business. And just like that--I completely forgot about the envelope. It wasn't until I was far away, already heading home, that it suddenly hit me. The envelope. And I even asked myself, "Why didn't I just throw it away at the bank?" By the time I got home, curiosity got the better of me. I opened it. Inside, I found a paper, some money, and a smaller envelope with handwritten numbers. I counted $140. But on the paper, it looked like 740 was written down. That's when my thoughts started going somewhere deeper. This might be someone's missing portion of rent money. This person could really need this. It didn't feel like trash anymore. It felt important. So I picked up the phone and called the bank. The first person I spoke to didn't take it seriously. She said something like, "It's your lucky day," almost like I had just found free money. That didn't sit right with me at all. Lucky day? No. That didn't feel right. I called again. The second person told me that someone had already come in asking about lost money. That made me pause. Because at that point, I was already far away from the bank. So now I'm thinking--how does that line up? I called a third time and asked them to contact me if anything came up. But now my mind wouldn't stop. What if they're not telling me the truth? What if someone really needs this and it never gets back to them? What if I just keep it--and it was meant for someone struggling? That didn't sit right with me either. So I made a decision. I got back in my car and drove all the way back to the bank.It wasn't convenient. It took time. It was honestly a pain in the neck after everything I had already done that day. But I walked in--and I handed the envelope over with the question if not someone claims it if I get it back. So I got the answer Someone claims it already. I made sure that's the person on the phone told me the truth...so I was confident to give it to the bank manager assistant. But not without giving me the name good it isn't a high amount but for other it is. No direct banker only call center what are only can talk to the bank. So far so good.

Well it's finally happened.... lost the wallet with EVERYTHING that you can imagine inside of it…read moreyesterday. I mean everything too. First order of ops was to cancel all plastic-like...NOW! That meant both my Navy Fed personal and business cards-among others. So I came into the only branch for miles and miles around with moms in tow. This review is strictly concerning Navy Federal and the Immaculate Reception/ Hail Mary experience I just received in there. Trust me folks when I say I'm no one special, but I sure came out feeling like the son of Jeff Bezos or Bill Gates-with some added melanin quite naturally! So the line to see a teller was practically outside the door. The presence of a Billy Dee Williams (that's a compliment by the way) looking armed security guard kind of smoothed things over, just in the event that hot tempers and hot heads would get too annoyed at what awaited them-a long, long, long line! The line was for a litany of things, ranging from the need to get a new ATM debit card like myself to any number of other issues that the client needed to have taken care of. Luckily enough, I ran across Lauren, who was for lack of a better phrase the ground traffic controller here! When she had a few seconds to breathe, she politely informed me that I could take advantage of an option within the Navy Federal app that would in turn allow her to go and print out a replacement card immediately! In less than 5 minutes I was out the door! Lauren is clearly the CSA or customer service all star of this experience. Thanks Lauren, you are the epitome of class, efficiency, and someone with a heart, and repped the NFCU brand in a top-tier performance!

Los Angeles Federal Credit Union

Los Angeles Federal Credit Union

(232 reviews)

I had a great experience with Los Angeles Federal Credit Union. Maria Escalera, a Digital Branch…read moreRepresentative, was incredibly helpful throughout my loan application process. She stayed on the phone with me while I was working through everything with the car dealership, making sure everything went smoothly. Her patience and professionalism really stood out. I'm truly grateful for all of her help--excellent customer service! Rodney Rosser

I cannot begin to express what an amazing experience we had with our Refinance at LA Federal Credit…read moreUnion. The senior Underwriter, Ofelia Arzoumanian was absolutely amazing. She was extremely knowledgeable and very patient with us throughout the process. She took the time to walk us through the details of the refinance and never rushed us to make a decision. The amount of time, attention, dedication and devotion to helping us was above and beyond what we expected. She is extremely thorough and well versed at what she does. Words cannot express how fortunate we consider ourselves to have met Ofelia and how grateful we are for her dedication to our refinance process. I highly recommend working with LAFCU to anyone who needs assistance with their mortgage/refinance, as long as you have the good fortune to have Ofelia work on your case. It's rare to find people who do their job well and care about the customer/client in the process. Ofelia truly was exceptional!!

Logix - Woodland Hills Branch - Fourth Of July decorations at Logix!

Logix - Woodland Hills Branch

(265 reviews)

Woodland Hills

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

Logix - Thousand Oaks Branch - banks - Updated May 2026

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