After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

My wife and I had to come here to get a cashiers check for our new apartment and we were met with…read morethe utmost kindness from Danielle, Jeff, Melinda, and Stephanie! They walked us through the process and helped every step of the way, making an anxious task extremely easy and stress-free. This is the nearest branch to Ventura and although the drive is long, I have no problem driving it for the service they provided!

Customer service is awful!!…read more I am writing to formally complain about my recent experience at your branch involving a check from Chicago Title. Better than a cashiers check!!! I went to the branch, that i opened the account, they knew who I was... The branch manager, Jeff Chen tried to place a week hold on my check. And when i said that i wanted my fund available, He then had the audacity to ask me what I intended to use my own money for and what I planned to buy. I didnt know I had to beg for my money!! At no point should a customer be required to justify how they plan to spend their legally earned funds. I did not realize I was expected to beg for access to my own money. Because of this unacceptable interaction, I stopped the transaction immediately and took the same check to Wells Fargo, not the branch where i opened my account, where it was accepted without any hold or unnecessary questioning. and treated me like a real customer!! Afterward, I contacted your credit union and requested a call back from a manager to discuss this matter, as the situation was completely inappropriate. To date, I have received no return phone call, which only compounds the issue. This experience reflects poor judgment, a lack of professionalism, and a failure in basic customer service. I expect an explanation, accountability, and assurance that this type of behavior will not happen again.

Taylor helped my wife and I open our first account together as newly weds. She was super friendly,…read morepatient, kind, and answered all of our questions no matter how stupid they were. The process was smooth and she helped us understand everything simply. She deserves a raise as well as a promotion. Mychal greeted us and was a stellar worker as well. The only suggestion I have for this location is to add hot cocoa to their coffee selection for us non-coffee drinkers ;)

Taylor helped me, my daughter, and son-in-law complete tasks we've been putting off for over a year…read morenow. Knowledgeable, patient, and friendly, she made the process wonderfully easy. Erik also helped us, seeming to know the answers to questions before we could finish asking. It was great. This is why I've been with Kinecta for decades. There's a small town feel to it while being cutting edge on financial needs.

I'm very pleased with the customer service Very friendly…read moreand helpful They treat me kindly and Efficiently It is always a nice experience going to my bank Such a pleasure as well as close to my work Grateful Great job Peter Suescún

Excellent service from this bank especially from Tanim Chowdhury. He keeps me informed of…read morebeneficial rates and is extremely thorough when processing my transactions, carefully explaining everything in great detail. I really appreciate this along with his friendly demeanor. The manager, Carmen and the rest of the staff are top-notch also.

Went in at 9 to get change for work. The man who has access to the change wont be in until 10:30!!…read more WHAT??? I go back at 10:30, apparently being on tine for wirk is not a prioeity for this man, as he still had not shown up by 10:40 and I dont have time to keep my business closed while waiting for him. I've never heard of a bank who's opening employees can not access money! Time for a better bank!!

Kudos to Chase Bank branch on Reino Road!…read more I recently had a series of very positive interactions with Matthew Martinez and the other branch staff at Chase Bank in the Albertson's parking lot on Reino & Kimber in Newbury Park. I had a particular issue that I needed help with, and the following occurred: * I was welcomed to the branch when I entered. * After explaining what I needed, I was taken to the office of a branch executive - no waiting. * We sat across the desk from one another - no Lexan barrier - and after I explained what I needed, it took just a few minutes for Matthew to accomplish it. This required a couple of phone calls, again accomplished immediately, to the right people the first time. * A few days later, I got a call from the branch manager asking if everything had worked out. Yes! * Just this afternoon, I got another call from Matthew to make sure that all issues had successfully resolved, and that I was now able to do what I had needed to do. Yes! Although the non-profit I was associated with had an account there, it was closed about a year ago. I don't have any other accounts there, but this certainly encourages me to consider doing so.

Always a pleasure to visit their Thousand Oaks Branch. I've opened multiple accounts here with my…read morekids who also have done the same. Susan Ramos is great! She's taken good care of me and my concerns. Location is centrally located and safe. Lots of open parking.

They redid their website and lost years of bill pay entries. The whole process no longer works…read moreproperly, you can't switch between accounts, and customer service (technical support) is all but useless at either understanding or fixing the problem, though I'm sure thousands of people are experiencing the same thing. Spending hours on the phone with them in the last few months only to accomplish absolutely nothing gets pretty frustrating.

They have that old Towne feeling. their computers run too slow the people though try hard to make…read moreyou happy.

Now charges fee for use. $3, so I passed. Is this the new standard for credit unions?read more

I been with Citibank for 30 years never a problem . There app is easy to use…read more Their Citi bank Costco card is great to have

Citibank has a problem with their credit cards being used on the Internet. In the past six months,…read moreif I bought anything online, my card was immediately hacked and fraudulent charges were put on it. In six months I had to change my Citibank card three times!! I don't have this problem with any of the other credit cards that I use. I would advise never using a Citibank card on the Internet to purchase anything. If you do, there's probably a very likely chance that some unknown stranger will start buying stuff with your card the day after you use it online.!

This was the closest Wescom near Calabasas, CA. Nice location with plenty of parking. To use the…read moreATM, you'll need to use your debit card to get in after business hours. I came by around 12pm and was promptly helped. They were very informative and shared a lot of insights.

First couple people I dealt with were very nice and helpful. One guy ruined the experience. Very…read moredisappointed in Wescom.