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    First Citizens Bank

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 months ago

    Services - First Citizens Bank

    Personal banking

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    Logix - Thousand Oaks Branch

    Logix - Thousand Oaks Branch

    (85 reviews)

    Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

    After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (32 reviews)

    I have banked at this branch for over 10 years. Some nice people have worked at this location over…read morethe years. However, the branch was redesigned a couple of years ago, and for some bizarro reason, the staff ever since is snobby and service is mixed. I've had some transactions there with one of the private bankers, who I can only say must be very dumb, because a simple (but necessary) transaction took over 45 minutes. BOA's policies to "protect" their customers actually "protects" us from our own money. I've had a private banker take whichever document I just signed, and then hold it up to the light, to compare my fresh signature with my signature from 2005 (when I started the account) and then announce "management has declined your transaction"!!!! I was making a transfer from my account to someone for a purchase. This employee knew me to be me. Utterly ridiculous. Bank here as a last resort.

    I was told that a check I was depositing had to be done over due to the fact that according to…read moretheir 'rules' it had to be done over! Asked for the Manager and like the previous review, I asked to see this rule! Then she said it was the machine denying the check. Same thing as previous review, I went to another BOA who had no problem depositing the check. Needless to say, the new tellers and Manager are inflexible and rude. Things have changed. The Customer Service seems to find a way to hassle and not help the clients, as was done in the past. Why would Anyone go to a bank to be abused? I suggest you stay away from this branch unless you want to be treated poorly!

    BMO Bank

    BMO Bank

    (4 reviews)

    I'm gonna do this review a little bit different than I normally do. It's hard sometimes to do an…read moreestablishment such as a bank.. So personally, I look for cleanliness and service and other service needs that fit what I need nothing more nothing less. I'm sure you've all seen the commercials about a bank advertising no fees at first I will. I was a little apprehensive. How can a bank not charge fees for the service and why should they? It's our money right? Why should a bank charges a monthly service fee for the last 25 years I was with a bank and I said to myself why am I paying a service fee every month and yet when I want something done, I have to make an appointment to go in. That was the last straw.. So I left my bank that I had been with for 25 years f I've been in this branch now probably five times in the five times since I opened the account. So the review was due. Bottom line again why should we pay fees for a bank to protect our assets and most of our money? Their function is to provide service to the best of their ability that meets our needs and not the banks needs.. So I want to give thanks to one of the employees by the name of Nicholas, very knowledgeable, professional, and most of all the service that he has provided for me each and every time that I've come in Thank you! See you soon

    If I could give this company a negative 10, I would! This is…read moreBy Far the worst financial institution I've ever dealt with! Not only do they not care about their customers, but if they pretend to ,and offer any kind of a hardship program, it was not only lousy, but an absolute disrespectful,cheap,ridiculous, unhelpful , slap in the face! Then to add more crap to the pile , of shit they offer, they report false and inaccurate information to the 3 major credit bureaus even though everything they asked/required, was done correctly and on time! My loan with Bank of the West was purchased by BMO, If I knew this would happen, I NEVER would've taken the loan I got! I HIGHLY discourage anyone, everywhere, that need to finance a purchase, To be smart and Steer As Far Clear of this P.O.S. company as possible!

    First Citizens Bank - banks - Updated May 2026

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