Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

I'm very pleased with the customer service Very friendly…read moreand helpful They treat me kindly and Efficiently It is always a nice experience going to my bank Such a pleasure as well as close to my work Grateful Great job Peter Suescún

Excellent service from this bank especially from Tanim Chowdhury. He keeps me informed of…read morebeneficial rates and is extremely thorough when processing my transactions, carefully explaining everything in great detail. I really appreciate this along with his friendly demeanor. The manager, Carmen and the rest of the staff are top-notch also.

Taylor helped me, my daughter, and son-in-law complete tasks we've been putting off for over a year…read morenow. Knowledgeable, patient, and friendly, she made the process wonderfully easy. Erik also helped us, seeming to know the answers to questions before we could finish asking. It was great. This is why I've been with Kinecta for decades. There's a small town feel to it while being cutting edge on financial needs.

I joined Kinecta to take advantage of a CD promotion - I stay because of the people. I have had…read moreaccounts with large banks and other credit unions: the promotions, services and rates are all similar. The Thousand Oaks staff are what makes Kinecta different: Roxanna (Branch Manager) never too busy to help. Kamille, Sydney and Erik are the Dream Team: customer focused, financially savvy and always helping me decide what is best for me. From credit building advice to standard checking to high-yield savings, liquid CDs, and recently, financing my car. The way banking should be!

They ended up closing my account with no explanation and held my money for 22 days. I had to call…read morein several times to get an answer as to why it was closed. They gave me three different answers. I finally came to the conclusion it was because I had multiple incomes and they thought one was suspicious. It was deposits from Airbnb coming in sometimes three times in one day. I had to wait 22 days for them to mail me a check. Then when I went to cash it the bank held onto it for another 5. No one in the branch was helpful and no one over the phone knew what was happening. I spend hours on the phone. Did I just have bad luck with them? This is so strange. Anyway, they told me I would never be able to open an account with them again lol. Well, honey, it's mutual. I don't think I would ever want to go through something like this again. Thanks for the memories!

I LOVE CHASE BANK!!!! Even Jaime Diamond (CEO) is doing good…read morecommunity things in Detroit.

I have banked at this branch for over 10 years. Some nice people have worked at this location over…read morethe years. However, the branch was redesigned a couple of years ago, and for some bizarro reason, the staff ever since is snobby and service is mixed. I've had some transactions there with one of the private bankers, who I can only say must be very dumb, because a simple (but necessary) transaction took over 45 minutes. BOA's policies to "protect" their customers actually "protects" us from our own money. I've had a private banker take whichever document I just signed, and then hold it up to the light, to compare my fresh signature with my signature from 2005 (when I started the account) and then announce "management has declined your transaction"!!!! I was making a transfer from my account to someone for a purchase. This employee knew me to be me. Utterly ridiculous. Bank here as a last resort.

I was told that a check I was depositing had to be done over due to the fact that according to…read moretheir 'rules' it had to be done over! Asked for the Manager and like the previous review, I asked to see this rule! Then she said it was the machine denying the check. Same thing as previous review, I went to another BOA who had no problem depositing the check. Needless to say, the new tellers and Manager are inflexible and rude. Things have changed. The Customer Service seems to find a way to hassle and not help the clients, as was done in the past. Why would Anyone go to a bank to be abused? I suggest you stay away from this branch unless you want to be treated poorly!

Brianna of US Bank is outstanding. She works right along side her employees to make sure her…read morecustomers give the best customer service and even follows up on concerns. She is the best supervisor with a great team.

Love this branch! I drive to this one over the one closest to my home because the people who work…read morethere are wonderful. They make everyone that enters feel welcomed. Highly recommend!

I'm gonna do this review a little bit different than I normally do. It's hard sometimes to do an…read moreestablishment such as a bank.. So personally, I look for cleanliness and service and other service needs that fit what I need nothing more nothing less. I'm sure you've all seen the commercials about a bank advertising no fees at first I will. I was a little apprehensive. How can a bank not charge fees for the service and why should they? It's our money right? Why should a bank charges a monthly service fee for the last 25 years I was with a bank and I said to myself why am I paying a service fee every month and yet when I want something done, I have to make an appointment to go in. That was the last straw.. So I left my bank that I had been with for 25 years f I've been in this branch now probably five times in the five times since I opened the account. So the review was due. Bottom line again why should we pay fees for a bank to protect our assets and most of our money? Their function is to provide service to the best of their ability that meets our needs and not the banks needs.. So I want to give thanks to one of the employees by the name of Nicholas, very knowledgeable, professional, and most of all the service that he has provided for me each and every time that I've come in Thank you! See you soon

If I could give this company a negative 10, I would! This is…read moreBy Far the worst financial institution I've ever dealt with! Not only do they not care about their customers, but if they pretend to ,and offer any kind of a hardship program, it was not only lousy, but an absolute disrespectful,cheap,ridiculous, unhelpful , slap in the face! Then to add more crap to the pile , of shit they offer, they report false and inaccurate information to the 3 major credit bureaus even though everything they asked/required, was done correctly and on time! My loan with Bank of the West was purchased by BMO, If I knew this would happen, I NEVER would've taken the loan I got! I HIGHLY discourage anyone, everywhere, that need to finance a purchase, To be smart and Steer As Far Clear of this P.O.S. company as possible!

I recently did a balance transfer with Chase. It took two weeks. None of the reps are in the USA…read more They are all in southeast Asia and barely understandable. Their attitude sucks. I'd never use this bank again.

Great branch and service! Staff is super friendly. I've got…read moreno complaints at all, the wait is most often very short, if there even is any line. In comparison to Wells Fargo, BoA where the lines are long and staff is slower, this branch doesn't have that at all. Staff is efficient competent and friendly.

Great bank. Wonderful people. Been banking there for years. I'm sure they are still the best around.read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.