After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

I'm very pleased with the customer service Very friendly…read moreand helpful They treat me kindly and Efficiently It is always a nice experience going to my bank Such a pleasure as well as close to my work Grateful Great job Peter Suescún

Excellent service from this bank especially from Tanim Chowdhury. He keeps me informed of…read morebeneficial rates and is extremely thorough when processing my transactions, carefully explaining everything in great detail. I really appreciate this along with his friendly demeanor. The manager, Carmen and the rest of the staff are top-notch also.

Taylor helped my wife and I open our first account together as newly weds. She was super friendly,…read morepatient, kind, and answered all of our questions no matter how stupid they were. The process was smooth and she helped us understand everything simply. She deserves a raise as well as a promotion. Mychal greeted us and was a stellar worker as well. The only suggestion I have for this location is to add hot cocoa to their coffee selection for us non-coffee drinkers ;)

Taylor helped me, my daughter, and son-in-law complete tasks we've been putting off for over a year…read morenow. Knowledgeable, patient, and friendly, she made the process wonderfully easy. Erik also helped us, seeming to know the answers to questions before we could finish asking. It was great. This is why I've been with Kinecta for decades. There's a small town feel to it while being cutting edge on financial needs.

They ended up closing my account with no explanation and held my money for 22 days. I had to call…read morein several times to get an answer as to why it was closed. They gave me three different answers. I finally came to the conclusion it was because I had multiple incomes and they thought one was suspicious. It was deposits from Airbnb coming in sometimes three times in one day. I had to wait 22 days for them to mail me a check. Then when I went to cash it the bank held onto it for another 5. No one in the branch was helpful and no one over the phone knew what was happening. I spend hours on the phone. Did I just have bad luck with them? This is so strange. Anyway, they told me I would never be able to open an account with them again lol. Well, honey, it's mutual. I don't think I would ever want to go through something like this again. Thanks for the memories!

I LOVE CHASE BANK!!!! Even Jaime Diamond (CEO) is doing good…read morecommunity things in Detroit.

I was told that a check I was depositing had to be done over due to the fact that according to…read moretheir 'rules' it had to be done over! Asked for the Manager and like the previous review, I asked to see this rule! Then she said it was the machine denying the check. Same thing as previous review, I went to another BOA who had no problem depositing the check. Needless to say, the new tellers and Manager are inflexible and rude. Things have changed. The Customer Service seems to find a way to hassle and not help the clients, as was done in the past. Why would Anyone go to a bank to be abused? I suggest you stay away from this branch unless you want to be treated poorly!

We've banked at B/A for decades. I send dozens of cash transfers every year. They held up one…read morewithout stating the reason. We went to this branch to find out why. My husband went in because I have difficulty breathing/walking. They wouldn't talk to him because I initiated the transfer even though it's a joint account. The staff member couldn't help us and brought out the Manager, Lisa, who brought a security guard with her. We're in our late seventies -- don't know what she thought we were going to do. She said she couldn't/wouldn't bring up our account on her computer. She asked me to check my mobile banking, which I haven't set up. I tried showing her the call I had received and asked for help setting up mobile banking she said, "I can't touch your phone." She was very rude. We left. We later found out through various phone calls that it was held up because we put our daughter-in-law's name on the memo line (it was for her birthday)! The same day we stopped by City National Bank, where we also have an account -- the difference in customer service is unbelievable. Thinking of just closing the B/A account.

Brianna of US Bank is outstanding. She works right along side her employees to make sure her…read morecustomers give the best customer service and even follows up on concerns. She is the best supervisor with a great team.

Love this branch! I drive to this one over the one closest to my home because the people who work…read morethere are wonderful. They make everyone that enters feel welcomed. Highly recommend!

I recently did a balance transfer with Chase. It took two weeks. None of the reps are in the USA…read more They are all in southeast Asia and barely understandable. Their attitude sucks. I'd never use this bank again.

Great branch and service! Staff is super friendly. I've got…read moreno complaints at all, the wait is most often very short, if there even is any line. In comparison to Wells Fargo, BoA where the lines are long and staff is slower, this branch doesn't have that at all. Staff is efficient competent and friendly.

Great bank. Wonderful people. Been banking there for years. I'm sure they are still the best around.read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

5-Star Review -- Comerica Bank, Westlake Village…read more Comerica Bank in Westlake Village is the definition of true relationship banking. From the moment you walk in, you are treated like more than just an account number -- they take the time to understand your financial life, your priorities, and your future goals. My personal relationship banker goes above and beyond -- not just opening accounts or processing transactions, but actually acting as a trusted advisor and "accounting country banker" for my long-term plans. Every conversation feels intentional, helpful, and focused on building a better financial future. If you want a bank that invests in you as a person, not just a customer, this is the branch to go to. Thank you to the Comerica Westlake Village team for raising the standard of what banking should feel like.

Great and attentive customer service. They always have a smile to greet you when walking in. They…read moreare very patient with my elderly Mother.