I had a genuine 5 star experience at this AAA office recently. We wanted to transfer ownership of a car to our son. As usual, the process involved forms, fees and time if going through the DMV. So, my son and I visited our local AAA to see if they could make it easier and faster. It was then that we met Alena Avedisian, one of the frontline Member Specialists. Alena started and completed the process in around 20 minutes. We filled out a form and paid a $15 transfer fee and voila! Finished. Alena provided friendly, competent and efficient service that far exceeded our expectations. But AAA wasn't finished. We inquired about getting insurance as well. So we were introduced to, and attended by, Ryan Cope. We went back to Ryan's workspace and told him about our current State Farm policy and the insured limits we wanted to get. Ryan produced a quote for 12 months of car insurance... that was less than half of what State Farm was charging us... for the same coverage. Done! We paid for the insurance. In less than one hour, we accomplished our goals. Thank you to Alena and Ryan. AAA and your members are lucky to have you! read more

I went to AAA with a friend to transfer ownership of a vehicle. I had gone to this AAA location in the past and had an amazing experience. Once again I was welcomed immediately upon entering the office and given instructions as to what would happen next. Within 3 minutes I was called to Joseph's work station. Joseph was also welcoming, very knowledgeable and kindhearted during our interaction. We were informed that I needed a more current smog test. He directed us to a close location to get a smog yest and certification. After completing the smog test, we returned, did not have to wait in line and our transfer of ownership was complete. Joseph was so efficient and professional. Again, this AAA location met my needs with efficiency, kindness and professionalism. A big thank you to Joseph! read more

Gave me wrong info. Unacceptable. Is not service. No one was rude, but told me only 1 car could get a disability plate. I told the man I read online that each registered car I had could get the plates, he said no! I only wen to this place to avoid the long lines at the DMV. So I ended up going to the DMV anyways, I asked for the disability plates. They handed them to me Right away. For 2 cars. So the man at AAA was dead wrong! So be aware they may give you totally wrong info. The value of the place AAA on Wilbur that wasted my time is zero for this reason. Maybe they're good at something else, like give you travel maps or something else, but it's not cars and registrations and refused to give me the disability plates I had the right to. read more

AAA Has Been a Complete Disaster - Avoid If You Value Your Home If I could give zero stars, I would. AAA's handling of our home insurance claim has been absolutely appalling. Since filing in March, we have been met with delays, neglect, unqualified vendors, and outright lies. We waited weeks for temporary housing, which I ultimately had to secure myself. The mitigation company AAA sent reflooded our home and then walked off the job without completing the work or taking responsibility. The general contractor AAA assigned submitted a bid so severely under budget that it left out major areas of repair. When we followed AAA's direction to get bids from licensed contractors, we submitted multiple -- all matching in scope and cost -- yet AAA refused to negotiate and continued to refer to their lowball, incomplete vendor estimate. We've been out of our home since April, with six children, including a child with serious health issues who was exposed to mold due to AAA's delays and poor contractor oversight. AAA did not take urgent action until I demanded it. No one from AAA even visited our home until July, after demo was already done -- four months after the claim started. Every vendor AAA has sent has been inadequate, unprofessional, and in some cases paid for work they didn't finish. We are now forced to pay out-of-pocket to restore our home because AAA refuses to provide fair market value or labor costs. Even after we submitted professional estimates with detailed scopes of work, we were backed into a corner -- use their unqualified people or pay for it ourselves. This has been the worst service I've ever experienced from any company, ever. We have no trust in AAA, and we are warning everyone we know: if you have AAA, pray you never have to file a claim. read more

We utilized AAA in Thousand Oaks Travel Agency to book a trip to Cabo San Lucas. Patricia Biener booked out entire trip Flights, Hotel, Shuttle to from Airport, Patricia did a fantastic job ! Hotel was absolutely amazing , we really enjoyed ourselves. Thank you Patricia! read more

They are always super friendly and true to what they say about timing. I was in and out of there in about 8 minutes. The office is filled with information about everything you need to know. My registration was completed very fast left e read more

All info requested were professionally & satisfactorily addressed & completed. Also discovered that International Driving Permit (IDP) was very easily, quickly accessible for $25-30 plus taxes depending on one's AAA membership. read more

A big tip of the cap to our AAA travel agent Laura Cox from the Thousand Oaks office. Laura helped us plan our Royal Caribbean cruise that went off without a hitch. Laura's knowledge of travel documents we needed was exceptional and she guided us through every step of the way. Also, Laura's relationships with her vendors is top notch. As I sometime use a wheelchair for traveling, Laura handled all arrangements with RC for my family members who use wheelchairs to get around, it was great. We highly recommend Laura Cox for your travel needs and her knowledge of the travel industry. read more

Excellent experience as a AAA member that needed a notary service. I walked in without an appointment and was helped within 10 minutes. Great experience and would recommend this location to friends and family! read more

Customer service was 5 star. Super friendly and helpful staff. I went in the middle of the day on a weekday and didn't experience a line. Everyone was a great mood and my rep was knowledgeable. read more

Called for a tow truck Saturday @ 7:30 am. Was told it would take 1 hour or less. 2 hours later called AAA again they said it will take another 30 minutes. Called again they said it will take another 30 minutes! I have a 54 years gold membership! Terrible service!!!! read more

Prompt and efficient service. Minimal wait times, with a comfortable lobby environment. Consistently welcoming and supportive staff. The team demonstrates extensive knowledge and professionalism. There is little reason to seek services elsewhere. Continue selecting the right personnel for your office, as you are evidently excelling in this regard. read more

Blanca the driving instructor is rude and calls you stupid when you make a mistake. She doesnt know how to politely talk to young kids while driving. read more

Here on Yelp, we rate businesses using the star system. The more the stars, the better the rating. Basically.... 5 stars is an A 4 stars is a B 3 stars is a C 2 stars is a D And 1 star... well that's an F and the "F" doesn't stand for Fun. Well... If AAA of Southern California as an entire company were to be rated using the A through F grading system they would get not 1, not 2, but 3 A's because that's how Great this place is. But because we are on Yelp, AAA in 1000 Oaks is just going to have to settle for a measly 5 stars ;) ---------------------------------------------------- AAA is more than just a membership that comes with roadside assistance which provide service calls for towing, lockouts and minor car troubles. They are more than an insurance company which offers auto, homeowners and life insurance policies. In fact one of their most prized services in my humble opinion is the following... Oh AAA, I love the services that you offer, specifically the services that I try to avoid doing at the 'other guys' known as the Department of Motor Vehicles aka the DMV. From renewing your vehicles registration and ordering custom plates to transferring vehicle titles and obtaining temporary operations permits, these are just a few of the DMV services that you perform faster, more efficiently and without the hassle of waiting in the notorious DMV lines Love to travel? Cause, I Do! Well let AAA help you plan out your next big adventure. Their experienced travel agents will help guide, recommend and save you money on those bucket list destinations. The best part is really the convenience this place offers in saving you time so you can get back to the things you really need and love to do. Whether you get AAA's basic or AAA plus membership, you simply can't go wrong in ensuring you are not caught with your pants down when you are stranded on the side of the road. Thank you AAA 1000 Oaks for everything you offer and for always being so professional and ready to serve the community. read more

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I needed a passport picture and forms. I had to wait but as a Premier member I got the pictures and forms. I had to go elsewhere to submit forms. read more

In December of 2024 I was in a car accident that totaled my car. Fortunately, no one was injured but the experience was extremely stressful, especially right before the holidays. When I contacted our insurance, AAA, I spoke with Angela Carmona who was extremely helpful and understanding. She immediately connected me to our Claims Service Representative Carie Hart who handled our claim. The whole process was seamless and Carie added an extra level of professionalism and kindness that helped reduce my stress and concerns. I was also very grateful with how quickly this claim was resolved. As members for over 40 years I would highly recommend AAA car insurance for anyone who is searching for high quality car insurance. Valerie S read more

If it were possible to give this business a -5 star rating I would. 37 years with AAA and they have managed to disappoint us twice in the past month. I even tried reaching out via Twitter without a reply or response. It is obvious that they are more Focused on selling insurance than helping their paying club members. My daughter was stranded in Northridge for over 3 hours with a flat tire before they explained that the system was down. I ended up calling and paying a local towing company to come get her myself. This happened again 4 weeks later only their system wasn't down. Just busy. At 4pm, they gave her a 4:30 response time and when it was 4:30, the time jumped to 6:40pm Nobody answered the phone at AAA or responds to our request for help. I will not be renewing our family contract. read more

I've been with AAA for over 15 years. I recently dropped one of my insured vehicles because I got rid of the vehicle. AAA charged me $41 as a premium adjustment. I phoned and spoke to one of their agents who told me that I had my premium adjusted up because I dropped the one vehicle and lost my multiple vehicle discount. I still insure four other vehicles with them, and I lost my multiple vehicle discount? Then, the agent began to try selling me additional insurance. I will look elsewhere when it comes time to renew. I already fired AAA homeowners policy when they spied into my backyard and threatened to cancel my policy because I had a trampoline. I renewed with another company. read more

Last night, my 19 year old daughter had a tire blow out at around midnight on her way home. She called for a tow truck to help. She placed calls 5 times, I called in 3 times because she wasn't getting anyone to come. Almost 5 HOURS later, a tow truck came. So from midnight to 4:45 am, she was stuck on the side of the road with no help. Fortunately, her wonderful boyfriend stayed with her, but if she had been out of town and we couldn't get to her to help, she could have been in more danger. As it was, she was stuck in her car on a very cold night with no response from AAA for way too long. I was extremely disappointed with the service we have paid for for many years. I was also disappointed because TWO Simi Valley police cars passed them by and didn't stop to ask if they needed help. I mean, why would someone be in their car on the side of the road at 3:00am? read more

When my Farmers homeowners insurance policy came up for renewal, I shopped around for a better rate and thought I found it with AAA in Santa Clarita. I provided all the accurate information, and they even performed a video inspection of my home. I paid the $3,134 annual premium in full. Farmers wanted $3,250 for the same policy. Then, already a month into the effective date of my policy, my AAA representative calls to notify me that they need to do another video inspection. Following the second inspection, I received notice that my annual premium has increased from the $3,378 I paid in full, to $4,947 - an increase of $1,569. To make matters worse, this increased amount is retroactive to the day after the video conference, and 3 days before I was notified. When I switched from Farmers to AAA in the first place, it was just to save $116, only to discover that someone at AAA is of the opinion, based on the video, that my house is worth more than what AAA originally quoted, and to what I agreed to, despite the square footage and everything else being the identical property characteristics I had provided, all of which were accurate. To make matters worse, Farmers will not offer to renew the policy I cancelled so I'm now responsible for paying and huge amount of money I never agreed to. In the attached letter, you can see that AAA blames this on my AAA insurance representative. My AAA insurance representative blames this on AAA. Regardless of who's at fault, I'm the one that suffers the penalty. I'm checking with the Better Business Bureau to see if it was even legal for AAA to force an increased premium mid-policy that I never agreed to, and to make it retroactive to a date prior to being notified. If you're considering homeowners insurance through AAA, please beware that this can happen. I'd hate for others to experience what I did. It's all about AAA, not about the Customer. AAA is the absolute worst, that's all I can say. read more

AAA Insurance - Travel Services Near Me - Thousand Oaks, California

I can't believe these people treat a 25+ year customer like this. I got hit by a uninsured motorist and I have uninsured motorist coverage on my 20-year-old Honda car that's well maintained and well kept and their estimator nickel and dime me too death while telling me that's not covered, that's not going to match and they're not going to pay for that. Triple negative right off the bat so I went to two other reputable body shops who gave me an estimate for twice as much as there's but of course by the time they're adjuster got a hold of my auto body shop somehow the estimate got slashed in half. They're just scammers everyone's playing insurance games and there's not much you can do about it! Sad!! read more

On Saturday, August 19, 2023 while leaving LAX and entering the tunnel I got a "blow out", and within approximately 15 minutes AAA came to my family and my rescue. The AAA representative was professional and polite. However, I believe he needs to be "pulled off servicing the public" and get the training he has proven he needs. While getting my tire changed, I briefly spoke to your co-worker but I was more focus on speaking to our two daughters in the car (one who is a minor and the other one who is special needs). Before signing off the documents, your coworker stated he "threaded out" TWO of 5 of my "tire nuts" which was purchase less than one year ago at American Tires Fontana, Sierra Lakes Store. At no point in the conversation, your employee stated driving at 65 miles per hour at a distance of 68 miles (from Los Angeles to Fontana) was dangerous based on the tire was only secure by 3 Tire Nuts. At about 5:29pm, one minute before closing I went to American Tires Sierra Lakes, Fontana. I was told I should have NEVER drove my car the distance and at freeway speed because it was dangerous. Based on this level of negligence, I am asking for this person to be terminated because he placed my children, me and the other drivers/passengers on freeway in danger. More importantly, I am asking for this 3rd party servicing company contract to be immediately suspended based on the level of danger my children and I were subjected to under AAA care. After the tire "area" was inspected, it was NOT a tire nut problem. Your coworker BROKE 2 of five of the "tire's bolts off". Sunday was Sunday, so I did not take the car to repair. Monday was Hurricane Hillary Day, and today I am planning on getting this problem taken care of. This incident will delay medical treatment appointments and other important appointments by 2 hours or more. I would like to be immediately reimbursed for this service cost, and be compensated in some way. As you know from my membership status, I have been with AAA over 29 years as a membership. Until this time, the third party AAA have hired has not contacted me. If my car is not repaired immediately, I would like a rental car. However, I never paid membership, hired the 3rd party. My philosophy is very simple, I paid AAA membership. I made a direct call to AAA hotline for services, and a service van labeled AAA came to do service on my car. I will be making the public know about this incident via Yelp and Google because AAA is a multimillion dollar cooperation and better is expected. More importantly, if the neglect of the employees caused harm or injuries to others maybe this post could serve as aide. read more

Great fast and friendly service from technician Fernando today.. 5 star service .l

if you want to book a trip Ms. Laura Cox is your person to go to. she is friendly always with a big smile and takes care of you like nobody else. if you are tired of being online and lost for your next vacation please go to her in Thousand Oaks office. she is caring , professional and considerate. thanks Laura Ladan read more

Angel Lopez from Auto Club replaced my Chevy Silverado truck battery at my home 3/19/24. His diligence and caring about what he was doing was outstanding. There were several issues going on and he was very patient exploring all the areas that could possibly be causing the problem. He explained everything to me as he went along with his testing equipment and was very patient with all my questions. I rarely write reviews but he was so efficient and so kind and I want to share this today. Sincerely, Bev read more

I'm reviewing the location and not the service like others. I don't know if I've ever been to a place where all the employees around were so nice and helpful. The wait was fairly short but while waiting my turn I was able to hear how the customers were being treated and it was amazing. I highly recommend them. read more

Been with AAA 44 years. We have 2 home and 4 auto policies. We had a neighbors tree blow over taking out our wall, electricity, and patio pergola. AAA treated us like dirt. They had every excuse to not pay Full replacement cost . it cost us $20,000 out of pocket to fix the damage. AAA is no longer a premier company. they are crooks. Stay away from them. Needless to say we are canceling all our policies. read more

I had an excellent experience today with Jeff who is so sweet and patient. When I first got there, that was a cute dog that I took a Snapchat of. :). I checked in and waiting for my turn. They have interesting merchandise to keep people interested while you wait for your name to be called. I was lucky enough to have Jeff help me get my membership renewed. He is delightful and very knowledgeable and he seems to really enjoy helping people! I am happy to be a lifetime member of Triple A!! read more

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It's so great to have a AAA membership so much easier than going to the DMV the staff is always so eager to help

My husband and I visited this branch and were treated very well by the gentleman who checked us in. We were told a 30 min wait, but it was only 15 min. Howard helped us and he was knowledgeable, kind, courteous and efficient. I do all my DMV work here and if I didn't use my membership for anything else, not having to visit the DMV alone makes it worth the cost. Thank you Howard!! read more

Don't bother calling to try to talk to a human. They made it impossible. Though it publishes a local (805)number, it leads to an endless, half-useless litany of recordings. The office itself is great; the phone services: useless. read more

I'm very grateful for AAA's help. They made the car service process really convenient, and Adriana was incredibly kind, saving me a lot of time and effort. This is a great company because they are professional, friendly, and willing to help their customers. I highly recommend this company. read more

Zero "stars"!!! Absolute lack of decency and effort to help. I went in to get the registration tags after paying for car registration for my mother's car and getting the smog check. My mother is in San Jose and has been wheelchair bound since 1987. It is very difficult to bring her places, not to mention Thousand Oaks. They refused to give me the tags because I am not the owner of the vehicle. I explained many times my mother's condition. The "supervisor" did not care and only offered up the solution to bring my mother in so she can see her in person. I explained again, the situation my mother is living with. I immediately went to the DMV office, waited in line, explained the situation to the woman at the desk and her supervisor. She asked if it would be possible to speak to my mother over the phone and possibly look into her license and car registration in the past. The supervisor spoke to my mother, accepted the situation, apologized for the "worker" at AAA and gave me the registration tags without an issue. DO NOT go here for registration. They were NO HELP at all and could not think deep enough to offer an appropriate solution. To the supervisor at AAA; I'm happy you got to flex your muscles today and say "no". You should look for a different job before you go and insult and mess up other people whom you try to "help". You're a joke. read more

It opened up at 9am. I was out of there by 9:10am with new tags for my plate and road trip across the US book! The gentleman in the Aloha shirt was polite, friendly, and did not try to over sell me anything! Thank you AAA TO! read more

My roadside assistance tow-truck driver Fernando Gonzalez went above and beyond, super helpful and friendly, would recommend highly.

Worst customer service I've had in a longgg time. Came in for a simple renewal on my motorcycle. Not only did they have a faulty record of my membership, they told me I was too early on my renewal payment. I had the dmv paperwork with the barcode ready to pay cash. They said no it's too early to pay. My membership card clearly had an expiration date on 10/22. Unbelievable Bureaucratic nonsense. In any event, I went home logged onto the DMV website, and I was able to solidify my renewal in 2 min. Do yourself a favor and just log onto the DMV website for faster service. Seems like anything you want done correctly these days, you just gotta do yourself. #R.I.P.CustomerService read more

I called the Thousand Oaks AAA office as I had a question. The calls go directly to voice mail and they promise to call you back within 24 hours. They never did call me back. Hopefully someone in Corporate AAA can clean up this location for better customer service. read more

The Thousand Oaks Office is conveniently located, clean and the employees are very professional. I was in and out in ten minutes. They were extremely helpful regarding the service that I requested. read more

Sarah was very helpful! She answered all my DMV questions and went above and beyond my expectations. I will definitely go here again! read more

Note that they close at 1pm on Saturday's not 2pm as shown on Yelp. Great service here!