I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

I always give great reviews when warranted but after my experience at this place I refuse not to…read morespeak up! I am not sure about the business or any other agents here, but there is an Agent that is employed here by the name of Phena Demyon. We had our entire family here with a total of 5 auto policies and 1 renters policy. We have all left and taken our business elsewhere! This agent has dropped the ball and fell short of what customer service and professionalism truly stands for! On numerous occasions to say the least, we have all had an issue with her professionalism on an individual basis. Phena Demyon just does meet the mark whatsoever! Phena will sell you with a good song and dance. But when it comesU to delivering she continues to fall short of being an Insurance professional! We have all left this company due to the Phena's unprofessionalism and her lack of finalizing tasks! But the straw that broke the camels back was when the payment portal was having technical issues and one of our policies were canceled. I have screenshots to prove the system was not working. But did not receive any satisfaction from the issue. After the policy was canceled Phena told us it would take Mercury Insurance 15 days to rewrite our policy! You have to be kidding me! So this Insurance Agent thought it was okay that we be without an automobile policy for 15days?!!! So what were we supposed during the 15days it would take underwriting to rewrite the policy? I have been insuring my vehicles for over 30yrs and I have never heard of this non-sense ever! I immediately called another company and had the same policy with Mercury the same day. 15days huh? Phena Demyon/Thousand Oaks Insurance Agency This place is the worst! Take your business to professionals not these novices.

My husband and I highly recommend. Asher W. has been incredibly helpful, very responsive in…read moreanswering questions and streamlining the insurance process. We are lucky to have been referred here! Thanks for great service

Asher Waldman was so awesome to me. he helped me so patiently, kind and supportive! He helped me…read morewith my needs that were very so much needed. Thank you Asher for everything you've done for me! Happy Holidays!!!

Dale is quick to return a call or he answers on the first ring. I found him here, on Yelp a few…read moreyears ago. I am completely satisfied with his knowledge of medical insurance and the advice he gives to me. After a few years, he continues to support us and our decision. This year I wanted to check out new options and he provided several from which I could choose. His knowledge goes beyond the medical insurance to information that could have an effect on my taxes. I have confidence in Dale and his guidance through the maze of medical insurance.

Peter was very patient, professional, thorough and knowledgeable. It is not an easy thing to…read morenavigate the world of insurance and since I don't know what I'm doing it becomes very complicated and picking the wrong insurance can be costly. I am grateful that he is there and that he helped me so much and I appreciate it.

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

Tony Winser is so experienced and knows insurance backwards and forwards. Unlike others he makes…read moresure one has the right coverage as well as looks out at cost savings too. We feel very comfortable and safe with this agency and lucky to have found Tony in Agoura Hills. We have been with other brokers and always were not quite sure we could trust their judgment. Try this company you will not be unhappy.

Megan and all the people who assisted me in statefarm is amazing and I will definitely stay with…read morestatefarm

After many years with State Farm , we had our first claim. A pipe burst under our kitchen sink…read moreflooding the entire downstairs. The entire process has been a complete nightmare. Jason Giambi and his team at State Farm have not been helpful whatsoever in facilitating this daunting process. Jason will not take my calls and pushes us off to an assigned adjuster with State Farm who has been impossible to deal with. I would not recommend using Jason Giambi's insurance services. I'm sure he would be happy to write a new policy but when you need him, he will not be there. Won't respond to text phone calls and emails. We are left fighting directly with State Farm who doesn't wanna give us money for anything and insists our destroyed home is currently livable.

I cannot recommend WHINS Insurance highly enough. I had been playing phone tag with an agent for…read moreover a week and he was persistent enough to make it work. Finally one of the owners/managers gave me a call after hours and took the time to work through my options. Even though we couldn't find one that worked for my situation, he was patient and explained everything I needed to know--I will absolutely be reaching back out when the time comes!

Yelps raison d'etra is to help guide us to the best of the best, as well as help us avoid the…read morepitfalls of a bad business. I am happy to report the former regarding Whins insurance. Without going into a lot of detail, I have a corporation, several small businesses and the need for a lot of coverage and various policies. My insurance agent of decades sold their practice, the company that took over was asleep at the wheel, and I discovered a lot of exposure and careless errors. I was on the hunt for an excellent insurance company to manage my portfolio and Darren from Whins has been amazing thus far. My excellent service started not with an attempt to convert my policies over so that they can make a commission, but rather getting on the phone and making sure that underwriting had the proper information. This is without them trying to make a commission, just simply making sure that I, the client had the best solution for my immediate needs. That speaks volumes to the integrity, and basic work ethic of the company. I'm still early on in the process but as I migrate my portfolio over, I am getting better coverage for less money, again, that wasn't the original goal, but I am certainly delighted. I will update my review later but so far, five stars across the board!!! Thank you, Yelp, and Whins. Crowdsourcing excellent service providers is a beautiful thing! Good job!.

My husband and I have received Don Valenzano's most knowledgeable direction for our business's…read morehealth insurance in the past and now our personal health insurance for more years than we can count. Don continues to find the best value of insurance programs available for us. We wouldn't go anywhere else.

Don is efficient and very knowledgeable. I have had many…read morechanges through the years and Don has been very good in finding us the most competitive and comprehensive plans for both medical and drug plans. A great source for exactly what we needed .

When it come to insurance and knowing what coverage to buy ,Larry really knows his stuff !. I have…read morebeen dealing with Larry for over 20 years and i always have been very satisfied . He takes great care of me , my family and my business and removes the hassle and worry and makes everything so much easier to do ! I recommend Larry to all my friends !

Larry is an excellent agent! I've used him more than once…read more I had a big issue with an insurance company and he assisted closely throughout the process. He was diligent in calling and staying on top of a long and annoying process. He always returns calls and emails. I went back again because I remembered how diligent he was years ago. I highly recommend him!!

This agent has relocated to Idaho. I was having a lot of…read moredifficulty getting Jessica to respond. I noticed on other review sites similar experiences so I stopped by her office. I was told by Maria that Ms. Sawyer had relocated to Idaho. After posting a negative review on Google, Ms. Sawyer began communicating with me regarding my claim. We either spoke on the phone or sent texts. We had scheduled a phone call for 10:00 the morning of January 15th. Here is what the text messages read which were sent the evening before: Jessica: "Our office close at 5pm." Me: " The roofer is running late so we will have to discuss tomorrow since it will be after 5." Jessica: "Okay, that sounds good. When is a good time for me to reach out? " Me: " The times are PST so one hour later in Idaho. 7:30-8:00, 10:00-10:15, 11:45-12:15, Anytime after 3:00." Jessica: "perfect, thank you for sending the times. I will call you at 10 am tomorrow. Have a good evening." The next day at 10:00 am Jessica did not call. I waited a few minutes and called her. I also sent a text. There wasn't any response on my phone. I called again. Later I noticed Jessica had sent an email to me. We had never communicated by email.She sent the email at 9:13 that morning telling me I needed to find a new agent. I didn't receive an explanation. I had an open claim and an agent who wouldn't help me. I was provided with some phone numbers to call so I could change agents and handle my claim. Jessica Sawyer did provide an 800 number to call and sent multiple photos of herself. Neither provided any assistance with my claim. Unacceptable and completely unprofessional

Jessica and her staff are outstanding always follow up with clients and advocate for clients…read moreknowledgeable works to get best coverage for clients at lowest rates she is someone you can trust which is rare in insurance world have been with her since purchasing my house and all my cars. works hard for her clients best in the business

Crystal is AMAZING! As a lender, I always need a fast and reliable insurance agent. Her prices…read moreusually beat competitors as well!

Extremely professional, quick with communication, and best of all: gave me the best quote for…read morehomeowner insurance out of like 8 different companies. Definitely recommend Crystal! :)