After having our long-time Homeowners policy with AAA non-renewed (dropped abruptly would be a…read morebetter description), I was forced to begin shopping for homeowner policies for the first time in many years. Due to recent wildfire activity in Southern California, the insurance landscape has changed dramatically since the last time I shopped for Insurance - it's the Wild West out there! Learning the difference between Non-admitted carriers vs admitted carriers... Difference In Conditions Policies + California Fair Plan... Premiums 3 to 4 times higher than I have ever paid before, despite never having had a claim in 26 years... I made contact with and received quotes from four different alternatives, none of which seemed like the right choice for me and my family, nor did any of the insurance professionals I spoke to impress me... Until I stumbled upon John Knowd at Thousand Oaks Insurance! John returned my phone call within just a few hours - and over the course of the next few weeks, spent a great deal of time walking me through my options, making reasonable recommendations based on his experience and my property details. I never felt like "just another number" or as if I was being oversold. Quite the opposite in fact, I was left with a feeling that I was joining a team or a family, who had my best interest in mind, and who responded quickly to any question, comment or concern that I had along the way. While not the least expensive option I found, sometimes in life you just get what you pay for... And I found the coverage limits and premiums were fair - and most importantly, I am able to sleep well at night, knowing that I am adequately insured... Not to mention, that I have a principal like John who will be there every step of the way. Highly recommend... We have now bundled all of our Insurance needs with Thousand Oaks Insurance. Top notch Customer Service

I was referred to them by a friend and from there I sent an email asking for a quote on a place…read morethat was just purchased. Natalie was fantastic and had sent a estimate that was presented in a small video which was fantastic because it was easy to understand. Her communication back-and-forth was on target and she has answered all my questions so far. I will definitely use them in the future for any Insurance needs!

Sara has been taking care of my insurance needs for a few years now, 3 Autos, Condo Ins, Home Ins,…read moreQuake Ins, and I can confess I am not an easy customer. I change policy coverages often and can be quite a pain in the A--. However she always does everything she can to get me the best rate with patience. Now I must say, a phone call back is very rare, BUT if you text or email her she fires back very quickly and gets the answers just as fast. She was highly recommended by a good friend of mine as my old agent retired, he was good, but Sara is better. I expect to be annoying her for years to come, I recommend her to anyone that wants an easy breezy experience.

Sara is extremely helpful in finding the best rates and companies. She's always very responsive…read more I won't go anywhere else. Dirk B.

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

Tony Winser is so experienced and knows insurance backwards and forwards. Unlike others he makes…read moresure one has the right coverage as well as looks out at cost savings too. We feel very comfortable and safe with this agency and lucky to have found Tony in Agoura Hills. We have been with other brokers and always were not quite sure we could trust their judgment. Try this company you will not be unhappy.

My husband and I highly recommend. Asher W. has been incredibly helpful, very responsive in…read moreanswering questions and streamlining the insurance process. We are lucky to have been referred here! Thanks for great service

Asher Waldman was so awesome to me. he helped me so patiently, kind and supportive! He helped me…read morewith my needs that were very so much needed. Thank you Asher for everything you've done for me! Happy Holidays!!!

I had a genuine 5 star experience at this AAA office recently…read more We wanted to transfer ownership of a car to our son. As usual, the process involved forms, fees and time if going through the DMV. So, my son and I visited our local AAA to see if they could make it easier and faster. It was then that we met Alena Avedisian, one of the frontline Member Specialists. Alena started and completed the process in around 20 minutes. We filled out a form and paid a $15 transfer fee and voila! Finished. Alena provided friendly, competent and efficient service that far exceeded our expectations. But AAA wasn't finished. We inquired about getting insurance as well. So we were introduced to, and attended by, Ryan Cope. We went back to Ryan's workspace and told him about our current State Farm policy and the insured limits we wanted to get. Ryan produced a quote for 12 months of car insurance... that was less than half of what State Farm was charging us... for the same coverage. Done! We paid for the insurance. In less than one hour, we accomplished our goals. Thank you to Alena and Ryan. AAA and your members are lucky to have you!

I went to AAA with a friend to transfer ownership of a vehicle. I had gone to this AAA location…read morein the past and had an amazing experience. Once again I was welcomed immediately upon entering the office and given instructions as to what would happen next. Within 3 minutes I was called to Joseph's work station. Joseph was also welcoming, very knowledgeable and kindhearted during our interaction. We were informed that I needed a more current smog test. He directed us to a close location to get a smog yest and certification. After completing the smog test, we returned, did not have to wait in line and our transfer of ownership was complete. Joseph was so efficient and professional. Again, this AAA location met my needs with efficiency, kindness and professionalism. A big thank you to Joseph!

I received my 6 mo billing and the premium went up by a third, and I called to find out what…read morehappened & I was told that it was my mileage that went up. Now it went up by a lot because both my mother and my sister were dying and died within a six month period, hence the driving! Since then I've sprained my knee and haven't driven other than to see my doctors Christina, the agent who I spoke with asked for my odometer reading to confirm and was amazing and so caring! She sent it to the underwriters to give me my old rate due to my special circumstances! I'm hoping they will understand also. It's been a rough year and I'm so glad that there are people like Christina who cares and who is so compassionate. Thank you!!

Megan and all the people who assisted me in statefarm is amazing and I will definitely stay with…read morestatefarm

Jeff Drozen was my agent and he helped me save about $400 on my annual premium after bundling my…read morecar and home. I was skeptical at first, and I thought I had really great/cheaper coverage with GEICO when doing my own research. However, Jeff patiently walked me through each line item and helped me shore up my auto coverage. He was persistent, responsive, and ultimately he helped us get great coverage with Mercury. I would recommend at least a phone call to Jeff when trying to find a cost-effective insurance bundle.

I had some pretty serious questions related to my coverage. Ultimately, I had been redirected to…read moreanother insurance agency and was no longer a Gaspar customer. Tim had been my agent up until that time. The new agency was doing very little to help me. I kept calling Gaspar with questions. They did not have to help me. It's understandable; if I'm not their customer, why would I have any expectation of service. The receptionist, Marjorie, did a lot of digging to find answers for me. I was frustrated, so I am sure I was NOT fun to deal with. She took the time to go above and beyond. She really didn't have to. I imagine that kind of customer service is extended to their real clients.

Scott at Dynamite Ins is absolutely the best. I have used them in the past for car ins and decided…read moreto come back to them yrs later for Life Ins. Scott was very thorough in explaining all the ins and outs of life ins. He explained all my options and broke it all down in ways for me to understand more clearly. Do not hesitate to give Scott a call on your ins needs. You will not be disappointed! It's hard to find people you can trust nowadays for things like this. I can truly say Scott is looking out for your best interest. Thanks again for all your help! Danny & Valerie B.

Unfortunately Jim was not very responsive so I ended up going with another agent after waiting for…read morea response. Wish I would have gotten the same positive experience as others.

Tim was incredibly helpful and made the process of getting insurance easy and painless…read more I've never had an insurance speak to me like family before. God Bless Set Apart Ins. You guys are definitely set apart

I have my house here in Los Angeles insured with TWFG Simi Valley. I also have an umbrella policy…read more Justin Effler is my agent. He is the best insurance agent I ever met in my life. He is meticulous, friendly and effective. For example, I asked him a detailed question about my house insurance + umbrella policy, related to whether it protects me against libel lawsuits for my reviews here on Yelp. [This may not be widely known, but some homeowners insurances do provide such a protection.] Justin took this question seriously, read into the fine print of my Travelers policy, and determined that yes, it does protect me (as long as my reviews are honest). So, this gives me additional peace of mind when writing reviews here on Yelp. Thank you, Justin!

Great agent! I was honestly on the verge of leaving Allstate as another local office completely…read moremessed up my policy and billing. However, I transferred to Steve Udell's office and I'm so happy I didn't give up on Allstate. Steve offers the service and care that recognizes the value of long term customers(20 years). Thank you Steve for fixing the mess made by the other office and finding ways to save us money, as well.

I am very happy with Allstate insurance Steven Udell's office in Westlake Village. I have never…read moremet them and have been doing bus. with them for approx. ten years, they insure my home and auto, umbrella policy and flood insurance. Mr. Udell has a wonderful staff. I mostly deal with Eugene who is great. I highly recommend this agent and his staff. Thank you for your years of service.