Was involved in an accident in Oct and the at fault driver had Untied Alliance. Its February and…read moreI've still received no Information because the claim agent refuses to respond or call back. I recieved 1 call in October for my statement and 1 in November after I filed a complaint with the California Department of Insurance. Customer service has no access to cases so the only people who you can get on the phone cant do anything. Based off their 1 star review I can see that I wont be able to resolve my claim with any satisfaction. UPDATE After my review I recieved a follow up from my adjuster. I was able to get information on the hold up and the status on my claim, and provide info. three weeks later (now it's been 5 months since my accident) still nothing. BUT I'm updating my stars to 3 due to the customer service reaching out and following up after my review

This is for Alliance and Associates in Jacksonville. Work…read morestarts at 7 am to midnight . Agents should document their sales . This is because the company will most likely take your hard earned money. Can you believe the fuel cost driving 2 hour away to Jacksonville spending gas money and lunches in the hope you will be paid for your sales. There have been many agents getting nothing in return for their work. When you ask for your fair cut of your sales they intimidate you by sending their lawyers to you. The owner of the company is rich and lucks empathy for his agents. We went hungry, my family and I because of the low pay we got contrary to the contract. They promised me residuals after a month but I never got a penny. The owner runs the company with his kids.

After having our long-time Homeowners policy with AAA non-renewed (dropped abruptly would be a…read morebetter description), I was forced to begin shopping for homeowner policies for the first time in many years. Due to recent wildfire activity in Southern California, the insurance landscape has changed dramatically since the last time I shopped for Insurance - it's the Wild West out there! Learning the difference between Non-admitted carriers vs admitted carriers... Difference In Conditions Policies + California Fair Plan... Premiums 3 to 4 times higher than I have ever paid before, despite never having had a claim in 26 years... I made contact with and received quotes from four different alternatives, none of which seemed like the right choice for me and my family, nor did any of the insurance professionals I spoke to impress me... Until I stumbled upon John Knowd at Thousand Oaks Insurance! John returned my phone call within just a few hours - and over the course of the next few weeks, spent a great deal of time walking me through my options, making reasonable recommendations based on his experience and my property details. I never felt like "just another number" or as if I was being oversold. Quite the opposite in fact, I was left with a feeling that I was joining a team or a family, who had my best interest in mind, and who responded quickly to any question, comment or concern that I had along the way. While not the least expensive option I found, sometimes in life you just get what you pay for... And I found the coverage limits and premiums were fair - and most importantly, I am able to sleep well at night, knowing that I am adequately insured... Not to mention, that I have a principal like John who will be there every step of the way. Highly recommend... We have now bundled all of our Insurance needs with Thousand Oaks Insurance. Top notch Customer Service

I was referred to them by a friend and from there I sent an email asking for a quote on a place…read morethat was just purchased. Natalie was fantastic and had sent a estimate that was presented in a small video which was fantastic because it was easy to understand. Her communication back-and-forth was on target and she has answered all my questions so far. I will definitely use them in the future for any Insurance needs!

Best experience at a insurance company office, Nathan is the MAN!!!…read more 100% Recommend!!! Keep up the good work.

Growing up, I always knew who our insurance agent was because my parents met via a blind date, set…read moreup by a friend that was a State Farm agent. So of course when I obtained my drivers license at age 16, I was added to my parents policy. When I moved out, and gained my independence I was able to obtain my own policy. Following an unfortunate accident in 2003, I lost State Farm as my carrier and would soon learn the value of having this insurance company. Fast forward approx. 20 years, I had been using Progressive and was not happy with the rates or the customer service. I decided to try again with State Farm, and after going through the application process online, I was once again with State Farm. A few weeks later Ryan Charlon, the agent of record reached out to make an appt to go over my policies, and ensure I had all the information regarding coverage, price, and all the other products that were available to me. They have a local office. I can go in anytime to talk with someone if needed. I know they have my back. No other insurance company holds the same standards as State Farm, and I am so thankful to be a client once again.

Professional staff and very helpful. Alora proactively assisted on lowering our auto rates.read more

I have dealt with Alora in Toms office. Exceptional service! I believe "an office" like Tom's is…read moreonly as good as his "people". His "people" are great! Thanks Tom.

Great staff, I was personally attended to by Mr. Allison himself and found him honest, informative…read moreand overall pleasant. I then had a follow up with Ms. Jahsmine and found her to be professional, direct and prompt. I came to this statefarm for convenience but I stayed for the great staff. Highly recommend!!

Been with state farm since the 90s. Never had anything to complain about until our agent retired…read moreand we got transferred here to Charles' office. This office was terrible. We transferred to another agent and are now happy again.

I was on my way to Oakland and pick up my kids. It was raining hard , I get into car accidents…read more I call my agent Tim from State farmer. Right away he text me the. Claim department and explain it to me what to do. He even email and text me my insurance card. He make make sure my daughter and I , and other party are ok. Thank you Mr. Tim Ross When I call the claim department yesterday the representative are really helpful not only yesterday also today. Thank you

Working with Tim made me feel important. He took the time to give me incredibly thorough responses…read moreand ushered me through the experience with expertise, humanity, and respect! He always got back to me extremely quickly, which showed me he valued me and respected my time. I never felt like Tim wasn't doing what he said he would do. He works long hours and yet, or maybe because of that, he was always available when I reached out. He is friendly and works his butt off to get you what he can! I cannot recommend Tim and Goosehead enough. I was so pleased with the service I received... it was refreshing to have someone follow through competently and not forget to do something or fail to respond. That's pretty rare these days. An insurance broker with accountability and veracity! You won't be disappointed.

Josh is always helpful and he is always looking for ways to save me money and to make sure that i…read moregot the proper coverage to protect my investment

This agency has carried my motorcycle coverage for some 15-16 years now. The service has been top…read morenotch. I've added motorcycle, subtracted motorcycles, and have never had an issue. I've got a million things to worry about. My motorcycle cover ain't one of them.

I received notice from my former insurance company of 39 years (by voicemail) that they were not…read morerenewing my home owners insurance due to the fact that my home is 250 feet shy of their newly created brush boundary distance. Boo on them. I contacted Kevin at Lyddy Martin and he went to work immediately. While he has not yet finalized an offer from other sources, he sent me a list of potential companies and the dates by which he can receive quotes. Kevin was very reassuring and discussed a variety of possibilities as we move forward. Kevin has also remained in contact continuously since the day we first spoke. My financial advisor is the one who put me in contact with Kevin and said the Kevin's credentials are extremely impressive. Thank you so much, Kevin

Brett & Kevin at Lyddy Martin both 6 star ++ service! Both…read moreprofessional, knowledgeable, great to work with, makes the process seamless, exceeds expectations and wish we had other resources as good as they are. Dan B

Charles is another gem in my life for which I am grateful! My wonderful CPA sent me to him for…read morecorporate insurance needs. I really appreciated his sweet, kind and patient demeanor, in addition to the wealth of knowledge he possesses. He took lots of time with me to answer questions, assess my needs and he wound up binding me with great coverage at a pretty low cost. I also moved all of my personal insurance to Charles. Now, I know I'm adequately covered and my agent is always easily acccesible, he is there for me.

I needed a COI for my new business endeavor and went to USAA for a quote. After 3 days of silly…read morequestioning and a $850 quote, I decided to give my buddy Chuck a call. He punched out a $350 plan with even more coverage in a half a day's time. Every time I called, Chuck picked up his phone and I talked to him, not some answering machine promising to call you back. Very grateful for his diligent and passionate work to help me pursue my business dreams. Thank you Chuck, I'll be coming to you for all my future needs.

Jill and her staff are wonderful. They are very knowledgeable about every detail when it comes to…read moreinsurance. And there customer service is an A+. Thank you Jill and team you guys are the best, keep up the good work.

I've been receiving home, flood, and life insurance support from Jill Mongeon's office for nearly…read more15 years. Jill and her office manager, April Crone, are fantastic. I highly recommend Jill's office!