This place looks nearly identical to the Springfield Whole Foods in layout walking in from the entrance (produce to the left and the square or ring layout for perimeter -with aisles in the middle- and hot foods / deli to the right). I disliked the hot food bar with metal covers there and I don't think they should have one of those in Amazon Fresh. The alcohol products on shelves (room temp or cool) should be glass -fronted on shelves. There are dash carts and an Alexa setup throughout. read more

Pros: -Decent organic selection with some of the same items I see at Whole Foods with their 365 brand -$5 rotisserie chicken, $10 brisket/salmon plates, sushi, salad bar and pizza for quick meals Cons: -Produce section understocked. I went there 3x in a row within 2 weeks and all the packaged salads were wiped out or looks almost expired -Very limited selection on meats and a bit pricier than other markets like Safeway -Not really a big selection overall. Smaller than a Safeway or Giants read more

I checked out the new amazon fresh during the week since there was a line to get in on both Saturday and Sunday. The grocery section didn't really wow me but I'm intrigued with the prepared food section. It's worth checking out. read more

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I'm bummed out. 2 packages of blackberries and 1 artichoke were bad......so far. Employees have always been friendly including the returns people. Won't be going for their produce anymore. read more

Train employees on how to be respectful to customers. The employees are rude and never say hello. From the time you step inn to the time you step out of that store, they completely ignore you! There's only one cashier who has ever said hello sand actually smiled. They do not care at all about their customers. Period! read more

I spent 85.00 on 3 soggy steak and cheese combos, some Hennessy wings that Was gigantic and half done, I also purchased the shrimp and crab egg rolls had no taste.This place is over rated over priced. I could've made this at home. read more

I was super excited to try out the new store, especially the Dash carts. My two main qualms: 1. Different flavors of the same item can have a huge price variance. For instance, there was one frozen pizza that was $1.29 for two flavors, or $2.99 for the third option, all the same size and style. 2. I took my toddler with me, and they don't have toddler friendly Dash carts. Seems like an easy enough fix. read more

A nice addition to the Kingstowne area with the thrills of the electronic carts linked to your amazon account. I had seen these years ago online and couldn't wait to come try them out in store. It was easy enough to join the cart to my account and I appreciated being able to walk out at the end and be automatically checked out. However the prices on a lot of the items were higher than other local grocery Stores, which will likely deter me from shopping there for groceries often. The carts are awesome but not a necessity. However, they do accept Amazon returns and do package pick up, so I've already been there more times than I can count! There's also plenty of staff there to assist you with anything you may need. read more

Went to buy two of their blockbuster sale items. Came back four days in a row. Today they told me a truck is missing in action. Sale ends tomorrow. Also loaf of bread out of date. Items have not been on the shelf since sale began. This is a store open less than a week. read more

A very bad experience, brought family from out of town & got treated with nothing but disrespect. I was charged additional fees that didn't make sense. And when I asked about it they threatened to call the police. The food is also not worth the price that was listed at all. Overall the worst experience I've had at any restaurant. One of the workers started to take pictures & record as we were leaving, which was very uncomforting. If you want a good experience at a restaurant, DO NOT come to this establishment. read more

I don't shop here very often because I cannot do all my shopping here, only specific items. Have taken Amazon returns here and then look around to see what's on special read more

Disappointing. I tried it two weeks ago. Electronic carts (?!) should scan code the item you are purchasing, it malfunctioned three times, and I had to find the correct staff to help. They also had difficulty scanning items. Stressful, not pleasant. Lots of staff for recent opening, as the store did not have many people, so easy to ask questions (and be directed to other people to fix) but I expect that to change/lessen as time passes. Staff was helpful or tried very hard to be (they were the stars! and doubled the star rating up!) Verrry tall aisles, so not a bright/light feeling like in many grocery stores. People with regular carts and live checkout aisles had the easiest time, of course! Large selection of certain items. Prices were nothing to sing about, *Lidls much better, many on a par with dear departed Shoppers. Better selection of certain things, like soy sauce, than Lidl. Some were close to Whole Foods' pricing (which Amazon also owns.) The inexpensive fresh pizza slices were not worth the cost, no competition to Costco, disappointing. Assembling the pizza box was annoying. And it kept re-opening. (These were more do-it-yourself than at Whole Foods or other groceries.) I attempted to eat minutes after checkout, in my car; bland/oddly flavorless. I had bought pepperoni and a combo, and wound up not finishing/discarding. Frozen pizza which I have had in the past -pretty much any-is much much better. I would go there in a pinch, for milk say if I had to, but sticking to regular groceries. Yes, some great prices ("loss leaders") like everywhere. Not full service convenience like the huge Giant near Trader Joe's. Given the pricing of much not on sale, not sure what the point is of going more electronic. It IS a very large store, so you have a good chance of finding the canned/bottled food you want, and staples like milk and bread. For those though, Lidls and Aldi and Trader Joe's and Costco are the price and reasonable selection winners. Amazon has a variety of selections including "Happy Belly", their store brand. And a famously great supply chain (as demonstrated during some awful hurricanes.) Checkout involves using the Amazon App, and scanning your code to pay. I have attempted to upload a partial screenshot. If the electronic carts work as intended, you can theoretically breeze in and out, without having to wait for long checkout, as items checked in as you select them, saving time, esp. on busy grocery days (say pre-snow craziness or rumored shortage insanity.) The execution needs much work. The concept also equates ultimately less employees as being better. If nothing malfunctions and you are in a hurry, it could be useful to breeze in and out. But in future, you may wind up in a line for a live person, waiting for help to fix issues with the equipment. With a regular cart, it proceeds almost as normal, other than needing the Amazon App linked to your payment card, no individual cash, credit card, Apple Pay or Google Pay here! You can also order online for pickup, which I have not tried. Instead of third-party shoppers, Amazon employees put together the order for you (like Giant, Food Lion, for ex.) Or you can (still) order delivery, which a number of stores have, through Instacart or their own services, like Safeway, LIDL, Giant, Food Lion, Costco. read more

Amazon Fresh - Below this Amazon App screen shot would/will be the diamond shaped scanner code linked to your payment method on Amazon. - Grocery Near Me - Franconia, Virginia

I think Amazon Fresh hires the rudest people in the area or these employees are not paid well. Both cashiers I encountered today lack customer service! But I should not really discredit the entire store. The staff on the Amazon return's department are super friendly. read more

I'm completely over this place. Their prices are a good bit higher than the other stores but if you shop the sales and use the coupon it is worth the trip. The problem is that they NEVER have the good deals that are advertised that get you in the store. We have literally been there 7 times to get an advertised item only to find that they've sold out. Today we went for lamb chops. It's the first day of the sale and first thing in the morning but they are all gone. Was there only one??? Tells me that the whole thing is just a scam to get you in the store. No more. We'll stick to the stores that actually have what they advertise. read more

Don't bother doing curbside pick-up at this location. You won't save any time. You will, however, end up wasting half your day sitting in their parking lot.....which I'm doing right now as I'm writing this review. It's almost impossible to believe, but it would've taken me less time to get out with my four-year-old and my seven-month-old. But here I am, still. Alas. read more

First Time was last week. My rating may be a bit different as I was starving going inside. The cheese mashed potatoes were great along with the fried chicken and buffalo wings. The first thing that caught my attention was the cleanliness going inside. Also, everything was dressed right dress and very neat in appearance (nothing was misplaced). The staff were very nice and knowledgeable about the items for sale. Went around lunchtime and was very pleased. I would definitely go back there anytime. I also recommended to my other co-workers and family. read more

Today was my first time ever at one of these locations. One if the first things that I noticed when I walked through the door, was how clean it was. The produce section is pretty substantial. I was looking for regular oranges specifically, but they were apparently out if those. A friendly employee did try to help locate regular sized oranges but they couldn't find any. I kept walking to my next go to place which would be the deli. I've never seen a grocery store with a pizza section, and an awesome variety of prepared sandwiches. The prepared sandwiches are around $6.00 which is nothing to sneeze at and the prices at most other grocery stores for the same submarine style sandwiches is $5.00. My goal today was to just check out the store, so I didn't actually buy anything this time. I think I will come back in a couple of days when I have an actual grocery list! read more

Amazon Fresh - Grocery Near Me - Franconia, Virginia

Prices of items continue to be an issue, Price of item in store the listed price on shelf is not the same price you are charged at register. The actual price you are charged is not less than listed amount it is much more consumer beware they are stealing from you read more

Pick up and returns are great. The fancy shopping carts are an absolute charlie foxtrot so stay away from those like the plague. I like using my Amazon pay so that I can track my groceries. Speaking of groceries, it's just weird. There's something unsettling that I cannot express in words about how off putting it is to buy groceries here. Come here for emergencies otherwise stick to Wegmans. read more

One of the worst experiences I've had going to any store. I expected more from Amazon. Customer service was beyond rude. No one able to explain how things worked. There was a total of 3 people at the register and they yelled from across the room at me like i was breaking in their home and they owned the place. I left immediately. I will spend my money at a place that appreciates the business. read more

I was so looking forward to this grocery store opening near me but when I went in I had trouble with their masking policy. They give their employees the right to decide whether to wear a mask but they don't give their customers the right to decide whether to be approached by unmasked employees. Since we are all figuring out about covid19 variants and breakthrough cases, their unmasked employee at the dash cart stand could at least ask for consent to approach masked customers. read more

This company stole my money. Didn't delivery my food refused to let us cancel the order and now are refusing to pay me back my money so that I can take to another establishment and buy mu family food for this week. This is un acceptable and this experience has been a nightmare. I'm glad whatever order was prepared went bad in a truck for going on 12 hours. I wanted my money refunded today so I can get groceries tomorrow. But I guess my family will have to do without for this week while amazon counts my money. NEVER again will I use this and I'm gonna tell everyone about this experience being horrific. Fuck this place. Fuck amazon fresh and I'm completely dissatisfied with this entire process. All they could do is offer the same thing they failed to do today but for tomorrow. WHY would I trust you to do your job the next day when you can't do it the day you promised to deliver my families food. The driver decided to give our products to another truck and head home and not give us a number for the new driver. Customer services was terrible and I'm beyond annoyed with this entire process. I don't want my family to eat spoiled food or to settle for our food to be delivered 12 hours after we ordered it. Amazon "Fresh" that's rich. read more

It's really a waste of time. The produce and variety isn't different than your regular stores but it seems wayyy pricier. The two stars comes from the prepares foods section. The food and pizza looks and smells amazing. Also the marinated meats section. Large variety and the marinades seem legit. I would definitely go there to eat... Just not grocery shop read more

The store employees were cold and rude. The entire experience was just terrible and the opposite of welcoming. I expected much better from Amazon. read more

Lackluster. Limited , very limited inventory. Higher prices. Fresh Foods is 10 times bigger. The electronic carts are too small for serious shopping. Will never go back. I have giant and Safeway a mile down. And el grande 4 mins away. Just not worth it. read more

The physical build of the location inside is nice. However, the location is off-putting and unwelcoming from the entrance throughout the experience. One is assaulted at the door with an unwelcoming and unfriendly atmosphere. The staff are not friendly at all, cold in fact. I didn't see any that smiled or were welcoming. In fact, we felt like they considered us a burden and wished we didn't come in. I won't come back. It was a horrible experience and reflected poorly on Amazon. read more

I love the dash carts and not having to check out. The produce was very fresh and food was affordable. It reminds me of the affordable version of Whole Foods. The staff was very helpful read more

I came in here today to purchase a few items, but I mostly needed to get some food for dinner tonight. I had originally considered some deli meat and just preparing something at home, but after walking around for a minute I noticed that they sell ready-made sandwiches. They had several options including roast beef, turkey and cheese. Italian sub, and ham and cheese. I went for the tuna sandwich. This thing was huge and for only $7.00 it appeared to be a good value. I also picked up some paper towels, Ritz crackers, and s half gallon of milk to e regular whole milk type. I could have continued shopping but that was pretty much all that my little hands could carry. I actually like this location because of its cleanliness, and they have all of the most important food items in their place. Their fruit section is huge, and I saw white a few things that I could have purchased from there. Like oranges! I passed on through the self checkout and it was a breeze! read more

Amazon Fresh - Grocery Near Me - Franconia, Virginia

Great store, fresh, clean very good variety however if you want just a couple items, the 15 of less registers are closed?! GYST..MF's trying to be in and out? Whack! read more

The best thing about the store is the prepared food section. I have been there several times to purchase the beef brisket dinner ($10) and the roasted chicken dinner ($6) - both include two sides. Food is fresh and plentiful. Delicious! I've also bought the 8-piece fried chicken, which was also very good. Pizza looks great, although I haven't tried it yet. People do line up for it. Grocery and produce prices are higher than other area stores, so I skip doing my real shopping there. Employees are friendly. And I can take my Amazon returns there - quick and easy. read more

This is an update to my review of a week ago. The bagged avocados we got turned out to be almost unusable. Two days after we bought them at Amazon Fresh, I peeled and diced two of them to put in a salad. When I put the first spoonful in the salad, I saw little dark pinhole-like marks in them that looked like a hole a termite might create. Further, the pieces remaining in the preparation bowl were starting to turn dark brown: that has never happened to me with avocados before. I threw away the rest of the avocados and the salad. Another thing: Amazon has yet to give us the $10 credit we deserve. I guess they don't care about the customers. read more

Am disabled and need food delivery. Drivers don't know where they're going and don't know how to follow directions. Last driver sat in front of my apartment for almost an hour. Finding a live human in Customer Service is a major problem. My call goes to India, then after 10 minutes waiting for help I'm transferred to the Caribbean. CS calls the driver, keeps me on hold for 10 mins. Driver says he couldn't get in my building....I messaged the driver 30 mins ago, but it went ignored my text message. Groceries arrived past 2 hour window and damaged. read more

Definitely a great concept when you can pick up your Amazon package and also do some grocery shopping. Well I think so since I love me some Amazon shopping. Didn't spend much time in the store but it's clean and staff members are very helpful. Once I complete my first something try I'll update this review. read more

Meh. I was most interested to try Amazon's new "skip the checkout" method. To do this, you have to use a special grocery cart fitted with a smart screen. Scan the code in your Amazon app, and off you go. (There was a clerk there to help me) Big drawbacks: you can only fill 2 grocery bags with this method. Then after you "check out" you have to haul the bags out and leave the cart in the store. So, you really can't buy much that way. Otherwise it's just a regular sub-par grocery store - prices are not any lower, and their selection is definitely not as good as the other grocery stores in the neighborhood. read more

Convenient, fresh fruits and vegetables; pleasant staff and clean surroundings. You can't beat the cost of the pizza and it is prepared while you shop. read more

I ordered food from Amazon, using my EBT payment method...for the meats NONE of them that I ordered looked anything like the advertised product. The portion sizes were extremely smaller than what was pictured. Since I am limited to how much I have for the month and was totally disappointed with what I received, I WILL NEVER RECOMMEND THIS SERVICE TO ANYONE. Especially people who needs the food to last a month... Totally disappointed and outraged at the advantage I feel that was taken of and will never recommend this service. Even though using instacart i have to pay, $3.99..it will be worth it just to make sure I get what I ordered... read more

I really like this store. It's clean, organized, convenient. Most of the times I go it's almost empty and the checking out is a breeze. For the conscientious buyer prices can be too high but sales and $10 off coupons make their prices good. I will continue to get my groceries here as ling as they continue to offer good deals and sales. read more

It was so convenient! They have most things you need. I think the prices for produce were great, even for organic produce the price was better than most stores in my opinion. The check out was easy and fast. Definitely glad we have one in our neighborhood now! read more

I really liked this store. I went 1 week after they opened, therefore they hadn't adjusted their inventory replacement time as yet. Have used Amazon Fresh delivery which was always on time and had few if any subs on what I ordered. Produce is great and prices are about same or less than others. Prices in general are less than some stores in this area. Will continue to shop here as a supplement to commissary. Thanks Amazon read more

The people who cut the sandwiches in half need to be trained! This is the second time I bought an Italian sub at the deli that was pre-made and ready to go. You get it home, open it up and it looks like the sandwich has been cut in half. Great! I take eat half of it and put the other half in the fridge for later. NOPE! Joke is on you. Yes, the top bread is cut in half, and half way down the contents of the sub it cut. BUT NOT THROUGH THE BOTTOM HALF OF THE BREAD. As you lift what you think is half of the sandwich out of the container your surprised to find that it isn't cut in half as the mess begins to appear. So Amazon, why are you misleading your customers into thinking the sub has been cut in half? Are you trying to annoy us?! read more