Amazon usually has strict management of their assets. Not sure what's wrong with this place.Absolutely horrible all around. extremely expensive compared to the original amazon fresh delivery/pickup out of west sacramento which was amazing but unfortunately being replaced by inferior mortar stores like thIs. Anything that's a prime exclusive is sold out. Employees largely not helpful and standing around not doing what they're supposed to be doing. deli has been vacant every time i went. Hot bar/salad bar is a bacteria nightmare with no sneezeguards or the like. The high tech dash carts a more of a hassle to deal with than self checkkout even for the biggest techie. Amazon had years to get this store right and it's been a joke. Amazon please get out of elk grove and go back to west sac and work on your warehouse. This place is a disaster. read more

One of the worst changes to the website/app for Fresh was when they changed free delivery from a minimum purchase of $25 to $100. Decided to check out the grocery store to see how it is. It's like a Walmart grocery market but instead of low prices, anything that isn't on sale is expensive. It does have a good selection of options if you are looking for something quick to eat for lunch, but I think I'll stick with other grocery stores. read more

Decent prices but good service . Produce selection could be better but it works as a one stop shop

Basically, this is exactly like a Neighborhood Walmart with the alcohol options of a super Walmart. Make sure to log onto their WiFi to use the self checkout cart. was not expecting to still have to wait in a line for self check out cart method. read more

I have never met a nicer lady in a retail establishment! She was at the door at 1:30 p.m. today and was so happy and helpful and just downright sweet. The store was very clean with great prices on many items. We were asked if we needed help finding anything by other employees. Keep up the great service! read more

What went well is the cleanliness and organized Its new I get it however it's not my go to place Prices isn't cheap I'll go to Safeway for sure it will be 2 blocks away from where I live once it opens in October read more

Overall maintenance of services for the Hot Bar. Services are so negligible, some days you don't get the item of your choice because somebody called in sick. Happened to me twice. I'm wondering isn't there a backup for this person? I tried to voice my disappointment once, and the answer i got, "Things happened." If all businesses are run like this where even customer service tries to justify incompetence, the businesses will run to the ground eventually. And to think they're trying to rival nine other supermarkets already established in the area. They've got to do better. Yes, I'm happy that Amazon Fresh decided to open a hot bar, but don't make it a hit and miss option. Make it a consistent service, open and closed at the same time. And if there's a certain discount after a certain time, make sure all the cashiers are informed, because sometimes it feels like the left hand doesn't know what the right hand is doing. We were just there tonight and told that a few items missing from the hot bar was because someone called in. Makes me feel that management is not serious about serving their clientele. If not for the hot bar, we have no reason to shop here. We can get items such as gluten-free bread, nut-derivative creamers, etc. from nearby Sprouts. Amazon Fresh need to improve their hot bar services to keep their customer loyalty. read more

Great deals, customer service, good quality food and not overly crowded. You can also drop off your Amazon returns if you need to. I was able to do 2 things at one store, that's a win in my book! read more

Mixed review here. First the good. I came on opening day. Got a bargain on 12 pack Coke Zero and picked up some beautiful steaks. I was able to use a $5 coupon from their ad. Shopping with the scanning cart when great. The screen shows a running total and even the discount from my coupon. For the bad; I could not get a cart so my son went outside to wait for someone to unload theirs. There are not enough of the scanning carts. When he finally came back with the cart, I had to transfer everything so that was a hassle. On my way out I was stopped by employees who told me I can not take the cart out. I told them my son just got it from outside. Anyway, I had to take all of my groceries out of the scanning cart and find another cart to put them in so that I could leave the store. I am 70 years old and those 12 packs of Coke are heavy. Three employees were guarding the door so that I wouldn't take the cart out and not one of them offered to help me transfer the groceries! Darn shame. Also I had brought my Amazon return to customer service. This is a long story so I'll just say they screwed it up even though I specifically questioned them to make sure that they got all of the items scanned because I didn't think they had. Two days later and I am still trying to get my refund. I called Amazon customer service and they want me to wait until the return is received by whomever they send it to. My app still shows "return started" and they are waiting for me to return it. I'm sure it will work out but it is frustrating especially when I specifically asked them if they had scanned my item because I didn't see them scan it. Now I keep checking to see if my refund is there and I will have to make another call to customer service. I do think these are just new store problems. The uniqueness of this store is the scanning cart. They need to supply enough of them or I am not lured to choose this store over the many closer options I have. read more

Great store in same shopping center as Costco ! Check out the hot foods area ! They had samosas and Thai and Indian curry! read more

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Holy guacamole, Batman! This is the supermarket of the future will actually it's the supermarket of now from the super super amazing shopping cart to the digital signage to the Alexa's in the aisles that can help you get guided to what you need I mean, there are just so many things about this place that I absolutely adore. This might become one of my favorite new locations to get groceries. The only thing I wasn't really too sure about is the fact that it seemed like to get some discounts you had to have an Amazon prime membership. I really hope they fix that in the future and make it a membership Like Safeway or Raleys where you can get a club card for discounts. I know Amazon wants people to be prime members, but they shouldn't do it this way other than that oh my gosh they have all the good stuff. I cannot wait to go back and take more photos and videos. I was a little bit too thrown by all the cool stuff I was kind of an awe honestly, this is what every supermarket needs to be like. I really really felt like I was shopping in the future. read more

Amazon Fresh - Grocery Near Me - Elk Grove, California

The manager working today has no customer service no, no bedside manner, and either their system is severely flawed, or his knowledge of the system is severely flawed. The worker typed in the wrong amount of cash that I handed them, couldn't figure out how to edit it without re-scanning all of my items. I had a very large cart. I also had my nine week old and two year-old with me, my mother had already brought my children to the car, put all the groceries in the car. While, the manager stood with his back to me ignoring me for 15 minutes, not giving me any information as to what was going on and then told me we had to re-scan everything because he couldn't figure out his System. I will not be going back here. read more

Food is truly SOULFOOD! Delicious! Love the oxtails w/ rice and gravy, collard greens! I hope it is the place I travel to eat!

Convenient, clean, and good service with a Friendly staff. Check dates on products, like yogurt.

Prices great and reasonable. Store was clean. Returns are easy. Parking excellent. Customer service good.

My first time shopping at Amazon Fresh store in person since I was nearby for an appointment. I only needed a handful of items, but upon browsing I kept finding items I regularly use at great prices. Everyone I interacted with was very friendly and super helpful. After I got home, I compared the prices on my receipt with the prices at my neighborhood grocery store, and WOW I saved 55%!! Plus, several items were in larger packages. I might just have to make the trek to Elk Grove more often if I can save that much again. read more

First time ordered food, and the last time. Prices are competitive, produce quality is poor. Ordered bagged salad, expiration date the next day, plus it was wilted. Tomatoes has no flavor. Cherries were good. Avacados were partially rotten inside. Not worth the effort. read more

They always have everything I need at a reasonable price as a member. I love how it's never too busy. Staff is helpful and friendly .

I shopped and waited in line to purchase my items on my first ever trip to Amazon Fresh. how long did it take them to open this store? They don't take Applepay! an Amazon store? Are you kidding me?!?! read more

This market was depressing. There was barely any items on the shelves and the produce was not fresh. The prepared food did not look good in the plastic packaging. It felt like trying to shop for food at a convenience store. To add insult injury the prices on some items are higher than other stores. My stars are for the cart technology and the nice employees. I will not return. read more

Thought I would try the new Amazon Fresh. I placed a grocery order to be delivered between 6-8. Received an email stating the order was delayed until 8:15. At 8:21, Amazon canceled my order. No explanation...Just canceled. This was a food order for our work and school week. We won't be using them again. So disappointed. read more

The grocery prices are competitive if not better than major grocery chains. The staff is helpful and the self checkout and cart checkout functionality is sometimes excellent and other times substandard. What irritates me the most is the regular loss of wifi and cell connectivity in the Elk Grove store (Even the staff complains about it). Secondly the take and bake pizzas are the absolute worst! Surely you can get a better product than cardboard like pizza. read more

We all thought it would be a different way of getting groceries. I mean new set up. More organic option but it didn't stand our expectations. It looks like Winco. I would rather go to Winco read more

Very slow. Self pay doesn't take digital card. WTF? If you are going to have bare bone staff you better have top tech!

I tried contacting them to see to find out exactly where their customer service department is located....I'm a senior & have problems with crowds and walking long distances....I found a phone number on the web (an 800 #), that connected me with the regular customer service department for Amazon....not the Amazon Fresh store....apparently, there is no phone # for the actual store. How weird is that? That's what happens when these gigantic monopoly companies start buying everything up....no personal service....everything is remote. I definitely won't be shopping here. read more

First time at an Amazon Fresh store and it was a horrible experience. Purchased a box of Barilla lasagna noodles and when I boiled them, they started to shred into thin noodles. While it was boiling I can see score marks and they started to split at those markings. Looking at the box, there' was a sticker that was removed that looked liked a return label when you order from the online store. Something must've been wrong with the item. So disappointing. Not to mention, I was already annoyed by the high prices of the store. Everything is like $1-2 more than other places. Also, the lady at the entrance did not know how to explain to us how the store works so we walked around like idiots then was told at checkout, we had to use the self checkout. There was also a woman waiting at the "grab and go lane" to check receipts and purchases. LOL. Isn't the point to grab and go? BTW, to be able to do that you have to use their specialized shopping cart! Overall, it seems like a gimmick and everything is so dam pricey. Why bother going there when there's multiple stores near that area that sells the same items cheaper? Won't be returning to that location or any other Amazon Fresh locations. read more

Amazon Fresh - My Barilla lasagna noodles purchased from Amazon Fresh store. The box was also tainted. - Grocery Near Me - Elk Grove, California

Went today for the daily deal from the deli. Whole pizza and 12 pack of soda. I'm waiting at the counter and an employee is standing on the other side of the counter and he says "what do you want"? Not, Hi, can I help you. I said I wanted to order a pizza and he says "no, we are not making pizza today". I replied it's your daily deal today. He says " I said we aren't making pizza today"! I was blown away. This guy should not be working at a place that deals with customers. read more

One star for a neat and clean store. Employee at customer service counter was too busy chatting with another customer while I waited. She wasn't able to assist me with a complicated amazon return when a Kohls employee at Amazon return counter was able to come up with a solution that helped me. read more

We will never purchase from Walmart again!! We went here yesterday, and to be honest, I was feeling overwhelmed as I'm disabled and my wheelchair‍ sometimes doesn't fit through isles but, the entrance was nice and wide the aisles were spacious and it was so clean, smelled clean the employee's were actually kind and super helpful. The most shocking part was how amazing the quality was, and the prices were super affordable. They need an ADA accessible bathroom for disabled people in wheelchairs or a family size bathroom, but other than that, we love this place, we were shocked to find out at checkout that the same groceries we normally pay for at Walmart were more affordable!!! You know I can't recall the last time the word affordable uttered out of my mouth since the pandemic started but I wholeheartedly enjoyed our experience at the Amazon Fresh store in Elk Grove. Goodbye Walmart, Hello Amazon Fresh!! read more

This store had everything that was needing. The people working where so nice and polite. Best of all, what would have been a $300+ grocery bill at Walmart, was under $200. Walmart lost a customer. read more

Was surprised at the reasonable prices for groceries. The store is clean, staff helpful, and the convenience of Amazon returns available make it a win &or me. Took one star off because they were out of stock on many items. read more

I would have given a zero if I could. Went in there to purchase an item on sale (everything is expensive here). The sale was no longer available (only the 3rd day). Found another item that I would like to buy. Took it to the self checkout. Couldn't scan the tag because the scan doesn't work. Asked someone for help. She did it and showed me the price. I wanted to pay cash for it but was told that I have to take it to the cashier. This place is really a joke. It was disappointed every time I had been there. I will never shop there again! They should stick with selling merchandise and get out of the grocery business. read more

Thankful I have another Amazon place close by to pick up groceries when I can't go in the stores. Today was probably the most frustrating day of all I've done Amazon pick up. Ordered my groceries at 5:44pm for pick up between 8-9pm. I got a notification at 7:48pm stating they were running late. Normally I'm okay with this because it's usually no more than 30 minutes. Tonight it took more than an hour after my chosen pick up time & I was in the area ready to go back home. I went to the store and spoke with Lisa D and the Manager, Rashann. They understood my frustrations and explained to me why it was running so behind. I appreciate the two of them for not only meeting me half way with my order but for being very helpful and patient. It goes a long way when you have someone willing to give great customer service and not be nasty with you as a customer. I did walk out with my order after speaking with them. I love using them as a mom of a toddler and it's so convenient. It's a nice location and almost always has everything I need. I give 4 stars because Amazon can help out their locations more by allowing more hiring times to avoid issues that arise. read more

have to be Prime Member to get the best deal... it's well worth it.... save 50% and 75% on many groceries

I went there to check it out the other day. The positive: well organized, wide aisles, uncrowded and good looking produce. The negative: prices seemed high (especially for meat) and meat quantities were small (one, maybe two small steaks to a package) and the selection was limited. I didn't buy anything because I was specifically looking for meat. My impression is that its target audience shops frequently, buys smaller quantities and who doesn't want to spend the time it takes to shop in a typical supermarket. read more

First time to shop since the opening a couple of days ago. I was impressed fruits and vegetables are really fresh and the prices are reasonable, Until I got to the checkout counter. The cashier has no customer service personality at all. She's rude, never smiled and not very helpful. And when she hand me my change she just dropped everything on my hand, so some of the change dropped on the floor. Didn't even apologized. I tried getting her name but I didn't see any name badge. read more

Had a lot of questions to navigate the Amazon carts. Very helpful associates willing to help. Love that the carts shows you live deals in every aisle. read more

I came opening day to see the new store and I was amazed. The store was packed and I could see why. The store had such cool features and the electronics carts seemed so interesting unfortunately I didn't get to try one out. When I was checking out I was helped by an employee named Jhon who was so nice and helped me use my prime account. Love the store! read more

Just left the store. Was looking for the boneless chicken breast value packs--"We're out of those." Ok how about the ground beef value packs? " We're out of those too. " Guess what: I'm not returning to the store to see what you're out of next! I'll stick to Costco and Raleys. read more

Way too small of a parking lot, no where to park your carts in the store. Too heavy of carts. And prices are way higher than comparable stores. read more