My experience at Amazing Lash was nothing short of amazing!! The front desk receptionist quickly greeted me with a warm smile when i arrived and i was offered a nice refreshment while waiting. The reception area was nice and bright and i didn't have to wait long before i met Diana, my lash tech. She was so sweet, patient, very knowledgeable and answered all my questions. She made me feel very comfortable before we started. I decided to go with gorgeous lashes and was so happy that i did. They looked awesome!! I was getting compliments on my gorgeous lashes left and right for daaays!! Heehee... Yay!! Very happy customer!! :) read more

Really nice facility, I LOVE my lashes, I've always used strip lashes! Christine told me about the D Curl lashes and honestly it looks like as if I wear my volume lashes:) and thank you to Curasha! She was sweet and did an amazing job! Will be coming back! read more

I been going to Tiffany already for a year but before that I was going to different eyelash techniques just trying to find the right one for me and Tiffany has been so amazing and sweet she really cares for me and takes her time trying to make beautiful. As women's we love to be taken care off and she nails it all the time. I highly recommend Tiffany! read more

I left a message for an appointment at the katy/fry road location. Well they did not ever respond. I actually drove there and was told they were full. Absolutely the worst customer service ever. I will never return or go to any location for services. They acted in a childish manner. read more

I recently got my first set of lashes done and They are amazing! I was a model for Diana, before their grand opening, and she was so sweet and professional and gave me exactly what I asked for. I have long curled lashes but just wanted some fullness, so she gave me a combination of natural and gorgeous. I LOVE them! She did a great job and have been getting so many compliments can't wait for the grand opening so I can bring my sisters in! read more

Worst location ever!!! Unpleasant atmosphere!!! Horrible experience will never use this location again!!! Their customer service is Rude! I booked online and requested a full set with 3D add on with whom I thought was a master stylist for her to only do my lashes the way she wanted to do them! I wanted sexy and she stated that with that style my lashes would fall out faster cause it's heavier on the end so she done what she wanted to do and gave me gorgeous not only that she gave me a classic set when clearly I had booked for 3D as well!!!!! When I was told to open my eyes one was stuck and she proceeded to tell me to pull it apart!!! It was burning so then she offered a fan so I'm guessing if it wasn't burning she wouldn't have even offered me a fan to dry my lashes What supposed to have been a relaxing atmosphere for me she was talking on her cellphone very unpleasant!!! Front desk wasn't welcoming at all not very helpful either!!!! I will never use this location again my lashes are horrible if I didn't mention that!!!!!! I could go on but I want use at your own risk!!!!! read more

I would give five stars but after being a member for almost a year, I became unexpectedly ill and cancelled my appointment the day of. They have a 24 hour cancellation policy. So I was charged 50% of my fee for today. Well due to this policy I will be cancelling my membership altogether. I feel as if I am being punished for being sick! And to top it off she never said hope you feel better , just we have to charge you 50%. Lack of humanity is not worth the membership. Too many other excellent places nearby. Time to try something new. FYI. The reply they posted is a flat out lie. They never tried to accommodate me. read more

Have been to other amazing lash studio but these girls are a touch more awesome! Convenient location and super clean. Becca did my lashes and they are great. I will be a repeat customer. read more

My experience was only with the customer service it's says it all to me.i booked an appt a week ahead and I called the following week to confirm it they said that my name wasn't in the list.she said that she needs to make sure I didn't booked an appt in another location by mistake so she can put in again which I wasn't!!! She said she'll call another locations and call back me back which she didn't!! I hade to call AGAING to check on my appt but this time I had another person she put me in for the same time and day but at the end she asked for my credit card information!!!so she can hold the appt for me I was a big surprise for me I never heard of any place asking for such a confidential information. I had to cancel everything because I wasn't comfortable with it. Very bad experience. I don't recommend it. read more

If you're looking for painful CLUMPY lashes this is the place for you! I noticed an irritation on my eyes around an hour after my service to realize my "eyelash extensions" were glued to my eye lids. I should've noticed something was wrong when a full set only took 35 minutes and everywhere else I've been was and hour and a half minimum. I really expected more from this place and am highly dissatisfied read more

Got my eyelashes done for the first time here. The tech explained everything along the way and was very helpful when choosing style and sizing. Very satisfied with my lashes and service. read more

Amazing Lash Studio has horrific customer services. Deceptive business practices and poor management. Twice I had lash extension services and both time I was left with defective and uneven lash extension for my eyes. When I complained to management; they did not care at all to fix my problem. Instead they were only interested in collecting for a month ahead. When I asked them to fix my problem since I was paying for 30 days in advance of services. I was told that it was membership fee and that they were not going to fix my eye lashes. Both Melisa and Ashley were rude and uncaring about my issue with the lashes. read more

I visited this location today, after having less than stellar experience at the Grand Lakes location this morning. I was placed with beautiful Mariah. She was thorough and personable and listened to my concerns during the consultation. I am very satisfied with my lashes; the length is just what I wanted. Will be back to see her soon! read more

Lisa kept poking me with her sharp utensils and kept moving my head without telling me to do it. I would probably go back because I liked the other girls but not with Lisa. Also a lot of workers kept coming inside my room while she was doing my lashes and kept leaving the door open which I hated. Overall my lashes turned out good and I'm going to go with a different person next time. read more

Visited this location for the first time on January 13th and am severely disappointed. Received a full gorgeous refill from Jenny and she got 3 of my lashes stuck to my bottom lash line and even stabbed my eye with her tweezers... I literally cried "OW!" I thought the worst was over until I got home to realize that my left eye has significantly less eyelashes than my right eye, AND the lashes on my left eye are visibly shorter than the right eye... This is my fourth or fifth gorgeous refill as a member and this is the only location who has literally shorted me. This has been my only painful refill experience to date and the only studio where I am extremely unhappy with the results and feel cheated. read more

I am so happy with amazing lash studio I have been coming here for a year . Service is great my technician is awesome Tiffany is the best I recommend her. I like to change up my look some times I like a natural and other day I like a more dramatic look. Tiffany always get the job done to perfection and drives to achieve what makes me happy . She has soft hand and will fall right to sleep wake up to a perfect set of lashes. I highly recommend amazing lash studio. Ask for Tiffany no matter what look you want done she will make it happen ! read more

If I could give this place a one star review I would. I called yesterday to schedule an appointment and I told the receptionist it was my first time getting lashes. She instructed me not to wear any eye make up at the time of my appointment and I told her that I currently had on an eyelash strip and I'd be removing it as we spoke. When I arrived at my appointment the stylist l, Becca seemed very well informed and told me that there was still a little glue left on my lashes from the strip. She instructed me to go home, remove the glue and I'd be able to come back within the hour for another appointment. I did as she instructed but upon my return without informing me they tried to place me with a different stylist, who's lashes looked horrible. I told them I didn't want service from a different person and if that were the case I should have been asked if it was ok to schedule me with a different stylist later that day, prior to allowing me to leave and come back. The girls at the front desk are inexperienced and the customer service is very poor. When dealing with someone's EYES, you have to inform them of all details, big or small. I'm displeased and inconvenienced because I removed my strip, I have an event to attend tonight, waisted an entire hour and a half, and still don't have lashes. All because of a lack of communication and negligence in customer service. Not to mention the stylist they tried to reschedule me was 25mins late starting my appointment. My appointment was scheduled for 1:10 and she came to get me at 1:30. Won't come back read more

My first experience here was great! My lashes look amazing and the studio as a whole is clean and super cute. The staff was friendly and I enjoyed their extravaganza event with raffles, food and drinks and vendors! read more

Horrible service I started with them in February and Natalie was assigned to me. She had not a clue of what she was doing. I requested natural lashes and she decided to give me what she thought looked better. I explained to her I did not request what she did and she said it looked better. I went home and thought OK give it a try but one issue was each time I closed my eyes it was painful. She glued lashes below my eyelashes and they had to be removed immediately. I went in for a refill with Alison, I know what you are thinking. I explained to her what happened and I did not give Natalie a good review and no one phoned me to discuss. Alison corrected the lashes so I thought. My next app was on 3/24 at 9:30 they called and changed it to 11:30 and as I am about to walk to my car thy called an cancelled the appointment. The person that called no name given did not try to reschedule until i asked if there was another opening. By now I am upset and decided to cancel and moved the membership. The new tech in sugar land was in awe of what she saw on my eyelashes. Waaaaaay too much glue. The excess glue had to be removed before adding new lashes this took nearly 30 minutes. Lashes were glued on incorrectly and several lashes glued on together. She tried to remove as much glue as possible some was glued to my real Lashes and could not be removed. DO NOT GO TO THIS PLACE!!!!!!! read more

This is the most unprofessional, inexperienced place I've ever been to!!! The receptionist are so rude and inexperienced! ALL my question are answered with "I don't know" "You would've to use all your prepaid $50 to remove them due to eye infection from glue" WHAT THE HELL!! Great customer service NOT!! Nobody knows anything and you also get I'll ask the manager and never get a call back! DONE JUST DONE WITH THIS PLACE!! read more

I got a full set done with Becca, and I love it! My lashes are short and thin, so I went with the natural look, thin lashes, mix of 11 & 12's. What a difference the extensions made! I receive compliments everywhere I go. I highly recommend this location. The staff is super friendly, I was able to book an appointment soon, and there was no wait! But be warned: lashes are addicting! read more

I was so delighted by my experience at this fabulous studio. The girls at the front desk were helpful and friendly. The rooms were very nice and equipped with comfy tables and a blanket to keep you warm during the application of lashes. Diana did an ahhhmazing job with my "gorgeous" lashes. Looking forward to trying out the other lash styles in the near future. read more

I used to love Amazing Lash Studio but after this experience I am canceling my membership and definitely telling all of my friends to AVOID this place entirely. I've been a member since November. I had an appointment for a refill and called to let them know in advance I'd be a little late as I was out of town that day and they informed me that I didn't have an appointment. Despite me getting s confirmation text and everything. I said are you sure? They had my first and last name and they said they didn't have one for me and I said nevermind then! Well I get a call later on saying that I didn't show for my appointment and they were CHARGING me $28 no show fee. After trying to explain what happened they said they never received a call and blamed it on me saying I called the wrong location when I had EVIDENCE that I called them. They refused to admit what they had done and charged me anyway. I even tried asking to speak to a manager and they said they would give me their info through message because they weren't there and of course they never did. I pay WAY too much for this membership to be treated like this when there are tons of other lash places in Houston that charge half the price. This also happened to my friend so I am not the only one. DO NOT GO TO AMAZING LASH STUDIO. Save your money and go elsewhere. Not to mention I have to find a way to end my contract because they don't let you leave unless you have a doctors note. Horrible company. read more

I have been coming to this location since March and have only had good experiences. I have been here 4 times with 3 different stylists and have been to Shay twice. Shay is my favorite. The first time she did my lashes (gorgeous style) they stayed for such a long time! I was very pleased. I went back to her yesterday, 4 weeks after going to her the first time and still had most of my lashes. I could have probably gone 5-6 weeks, but have parties coming up and wanted them fresh. The receptionists are also very accommodating to my needs. I did purchase the membership which is $49.99/mo. I try to only go once a month so I am not paying extra money. I must say since getting my lashes I have more confidence. It does stink that you can't cancel your contract UNLESS there has been a job loss or if your financially strapped, but I think you have the option to freeze your account. Anyways, great location and friendly service. Go see SHAY. read more

Honestly their work is undeniably perfect and i got a flawless set of lashes, but their customer service just straight up sucks, they literally charged me for 49.99 off of my account without me knowing and they wouldn't give it back read more

I wish there was an option for zero stars. I had 2 allergic reactions to the extension glue and wasn't going to chance another and attempted to cancel my membership. They refused to email or fax a cancellation form to me and insisted I go in person to fill out the form. I made a trip and explained the situation and was given a "freeze" form. After re-explaining that I would not be unfreezing a membership when I have an allergy, she made a couple of calls to find the right form. My checking account was debited 2 additional times after I cancelled so I called today and spoke with the manager. After explaining the situation, he informed me that they had a couple of front desk people "not doing their job exactly correctly". He advised me that he just processed an immediate termination for me but can't refund my money. Incredibly poor customer service!!! read more

If I could give this amazing lash zero stars I would, the only reason why I give them 1 star is because of one of the stylist I had seen there Marina (sorry if I misspelled). If there is anyone you're going to see, definitely see her!!! But besides that this amazing lash fucking sucks in regards to the membership and customer service. Every time I have a question about my membership these girls hang up on me or give me major attitude. Don't let them sell you on the membership, ESPECIALLY THE FREEZE PART. I froze my account and I was still charged every month. Then I called to change the credit card on file and they still charged my old card!!!! Which caused the account to go negative and I got charged money that I will be unable to get back!!! When I called to confront them on this they told me it was impossible to refund and the associate hung up on me???? I don't understand how it's impossible to be unable to refund a customer. Time and time again I have tried to cancel my membership. I am told it will be done and it hasn't. I have been having trouble with amazing lash for almost the entire duration of my membership with them,it's just a scam. Oh and don't bother calling corporate they flake just as much and never get back to you as they do at the I-10 studio.. read more

I went here for my first set of eyelash extensions thinking that because it's a chain it would be better than going to a random place. I was wrong. They offer you 4 styles. I went with natural. The guy who did my lashes finished in an hour and they looked great. The lashes felt heavy and my lash line hurt a bit but I attributed that to the new lashes. A few days later my lashes started falling out. The tech has glued two to three false lashes to one real lash, and he had also glued my real lashes together. In some spots he put glue on the lash line, which hurt so much. Since this was my first time I thought it was normal. When I spoke to my hair stylist about the experience she said that it should be one hair per lash line and that glue should never go on your lash line because it gets in the way of your lash growing out. I'll try lash extensions again but never at Amazing Lash Studio. There are so many great local places in Houston to try. Also, the introductory rate is about $89. They hook line and sink you by selling you a membership. What they don't tell you is that you need a doctors note to cancel your membership. Avoid at all costs. read more