The tech made my one eye look so sparse, I couldn't leave until she fixed it. Then I tried a mini-fill and a fill but hated the lashes over all. Hard lashes, the 6D looked ugly when any lashes fell out because it was like a tube with wispy on the ends with no lashes around them- don't get 6D! I called to cancel but they said I could freeze it and if I wanted it again, just unfreeze or go in before the freeze ended and cancel. So I decided just to go in and cancel - they said they had to CHARGE me $105 again to unfreeze so I can cancel! At this point I don't even want to step foot in there but not without getting my $ back now. I do not recommend. Go elsewhere. read more

Thank you gabby for helping me and for always being so nice. I'll be back. The whole place is nice! I got the service I wanted thank you to my stylist . The quality is amazing my lashes last a while. read more

The manager Dominique, is the absolute worst. Avoid this location at all costs. She makes up rules and policies as she goes and is the type that gets a power high by telling people no. No wonder Amazing Lash Stuido in Gilbert has an F rating with the Better Business Bureau. The manager, Dominique should be fired because she lacks management skills to problem solve an is easily flustered under pressure. Complete waste of time! read more

I love my girl Taylor! I've been going to her for years now. She is the sweetest and does such an amazing job on lashes!

Alexandra is the best!!! She listens to exactly what I want, and is so gentle it about puts me to sleep. She's by far the best technician I've ever had!! read more

Similar to all other recent reviews, BEWARE. It has been fifteen (15) days and four (4) separate calls (photo attached) since I contacted their office to request a freeze and they have $1000 of credits on my account held captive. After radio silence for 11 days, I called again and left a voicemail. I got a response from Desiree the next day that contradicted the options two (2) previous employees at this location had told me in terms of my options for somehow not losing the ten (10) credits I accidentally racked up over time, unable to continue lash service after suffering a reaction to my eyes. I have communicated to the staff three (3) times that I am unable to come in to the physical location when they are working due to my work and waking hours (it's 3:30am), and they do not return my calls and seem to not care if I'm not someone yelling in their physical office (not my vibe but I have seen it happen and it seemed to work!!). They deserve 0 stars and an investigation from corporate, the Better Business Bureau, the Arizona Corporation Commission, and office of the ombudsman for their predatory financial practices, ever-changing policies, and inaccessibility. In fact, I will be doing all of the above as I cannot afford a private lawyer and they have over $1000 of my money, after 4 formal requests to their staff over the last 2 weeks with no effort made to address any of my concerns (other than a comment from Desiree that she "understands it can be uncomfortable when your lashes have reactions", cheers queen super helpful). I feel for the lash techs and staff that suffer due to management's clear lack for human regard or business ethics. Save your health, your money, and your mental wellbeing and go literally anywhere else you get your lashes done. Tip your lash techs big for the last time if you can and cancel your memberships now before they get you too. read more

So for this being the first time I have EVER gotten my lashes done, it was an amazing experience. The receptionist Desiree was super kind and helpful. And the lash tech Noelle, she was super nice and awesome and made me feel at ease ((cuz I was a teeny bit nervous)) she explained the different styles and found the best one that suited the look I was going for. Will definitely be coming back read more

I've since reached out to multiple emails and no one has responded to resolve this. It seems the respond to these negative reviews publicly for a good look but then don't respond to the customer after you contact them. read more

Amazing Lash Studio - You can see one on my face and half are gone on both ends - Eyelash Service Near Me - Gilbert, Arizona

got a lash lift from them almost two weeks ago and it looks absolutely terrible coming from another esthetician. they charged me $89.99 and won't give me a refund. the lady over the phone told me she couldn't give me a refund and never told me prior to the appointment. will not be returning. read more

Be careful with shady billing practices. I have cancelled months ago and they continue to bill!!!!! Also the lashes fall out so fast. Just buy Lashify and you will have better results.I will not take down my review until I am refunded. I've already cancelled 3 times verbally, two written, and two on the stupid link they send. read more

At the end of this review is a response from a 5 star review that we gave many years ago from what I now understand is the previous owner. I have deleted my previous 5 star review as it does not apply to the way the business is currently being run. Here is my new one-star review. At Amazing Lash as a member, it's essential to carefully review the terms and conditions before committing to any service. If there are no issues, you're likely to have a smooth experience. However, if problems arise, you may find that the policies heavily favor the service provider, as we did with Amazing Lash. And in my experience, you may be told one thing, and then you will be experiencing something else. We recently attempted to do something kind for a friend with this service, only to realize that the policy wasn't explicitly explained to us. The Regional Manager, Shawnee, was inflexible and unhelpful when we reached out, despite being a loyal monthly member for almost seven years. We would have appreciated a fair and reasonable solution, but instead, we were referred back to the policy. Had they shown some goodwill towards us, it would have gone a long way in building a positive relationship. But now, we're actively seeking alternatives, as it's disheartening not to feel valued as a customer. The conversation ended with an ironic question, "Is there anything else I can do for you?" , since nothing was done to address our concerns that question was kind of a moot point. YMMV, We felt compelled to share this experience so that you can go into being a member with your eyes wide open. read more

I do not recommend this location ever!!! The front desk staff are nice and awesome but, I got nowhere when speaking with the Manager about being unhappy with the outcome. I had to return for a second time as my lashes fell out same day and even again the next time I returned for correction. Now, she tells me, after the fact, that my lashes were to curly to have extensions! She offered a discount to come back but WHY would I accept, if my lashes are to curly to have them!!! Duh In any case, I find out that these establishments are franchised so, there was nothing more she could do as owner. What a rip off!!! Don't waste your time nor your money!!! read more

I have been going to this salon for over 2 years. When I tried to cancel to take a break it's nothing but the run around. I canceled last Sunday and was told I they would send paperwork. The paperwork has never been received. After calling and asking again, they say it shows in their side but not mine? Beware if you want to ever cancel, you get the run around. read more

Had the worst experience with front desk Manager, Alicia Quezada at the Gilbert location. She's consistently unprofessional and rude to customers. She has acted horribly to me on more than one occasion. On Friday I went for my appointment as scheduled and Alicia attacked me and my daughter verbally and told me I had to leave if someone didn't pick up my daughter-asap- She made me and my daughter feel very uncomfortable and made my daughter cry. My daughter is an extremely well mannered teen and yet she wouldn't allow her to sit in the front of the salon and wait for me?! On the last visit, my daughter was allowed to stay with me and I have seen other younger kids in this salon numerous times. Why is she discriminating against me and my daughter? She also breaks their own "policies" and claims no children are allowed But yet I have seen kids in the salon- I plan to follow up with Corporate and better business bureau. Alicia also charged me for the appointment after driving us out of the salon. This is unacceptable. This is no luxury salon. I have also tried canceling but have not received the form. Why is the Gilbert owner, Don Gatzemeier, allowing his front desk manager to Treat customers like this and drive them away. I'm positive I'm not the only customer to have been treated badly by this woman. I have been a good paying member for over a year now- Beware of this unfriendly and discriminating Salon run by a tyrant manager- Tresha R. read more

Don't even consider it! Don't give this place a dime of your money. I had been coming for months only for my lashes to consistently fall out. When I requested to cancel my membership they send you two different links and you have to wait DAYS to speak to a DIFFERENT department which I requested and clearly to no avail. Valerie, the store manager, provided the worst customer service I've ever experienced, and I even work in customer service myself, and refused to give me my money back even after telling her I have no intention of coming back to ANY Amazing lash facility. I requested to speak to whomever runs the store, turns out it's SHAWNEE, but can't contact her, you have to wait for her to contact me. They take your money and make you jump through hoop after hoop to cancel. Horrible facility. Horrible quality lashes. Horrible management. Valerie, this one's looking at you babe! **EDIT TO ADD** Their district management is a joke too and they don't care about regaining business as long as they keep your money. You're better off giving your money to an independent, small business owner than this joke of a business :) read more

Great place for Lashes extensions! 50 minutes for a amazing fill. Super clean and comfortable beds. Front desk ladies do a great job with my needs with scheduling and time. Holly is my lashes tech and I recommend her 100. Holly is professional and cares about your lash experience, She's gentle, friendly and walk out looking amazing! read more

First time doing lashes with this place and Co. Staff was friendly. There was a first time special of $149 that gave me the bare minimum lashes as I didn't want to pay 250+ for full volume. My tech was friendly however she dropped glue on my face and didn't bother to clean it off saying she didn't have any cleaner to remove it. I had to do myself and was hard to get off as it hardens when it dries and it left a red mark on my face as it's a caustic substance. They need to work on customer care. read more

They use lashes specifically produced for Lash Studio. My volume was clearly not volume lashes I'm accustomed too. The lasher was very nice and apologized several time. If I could take them off immediately I would've. read more

Today I went in for my last test and I accidentally missed my first scheduled due to health issues but they were super understanding and rescheduled me same day. When I got there the front desk sat next to me and walked me through the forms and when I was taken back my stylist was friendly and so relatable. The space is small but clean!!! Can't wait for tomorrow when I get my full set! read more

Dont even deserve one star . THIS HAS BEEN A NIGHTMARE !!! So unorganized. The prices are outrages . Signed an agreement and the amount was to be taken out the next month and when i checked my account it was taken the same day of my apointment. I signed an agreement to reduce the fee and they claim they don't have the paperwork. You have to go through so much just to cancel this. emailed paperwork on 11/22 and they claim they never recieved it . UNBELIEVABLE! Make sure you make copies of any paperwork you sign to cover your back. Never again!! read more

Sooooooo. This was first time getting a full set. Please note these take several hours to accomplish, soo that information is no disclosed when calling... . Also, yes you do sign a waiver that absolves all esthetician's and the company from any responsibility. (I decided not to name who mine was because she truly was very sweet) However.... my right eye was stabbed or my lash was stuck on her tweezer or something and it pulled very hard and opened my eye just enough that glue or adhesive got into it and I laid there for hours with my right eye burning..... the .. entire... time. I assumed it was normal since this is my first time and NOT A SINGLE PERSON warned me that if there is discomfort... say something. So That was not explained to me.. But, my left eye was PERFECT! Let me tell you. It looks fabulous and did not burn and I was not in any pain at all. When I got up I told her that glue was in my eye and she said "You have sensitivity and I will put it in your notes for sensitive glue.. " I don't have sensitivity..., my left eye was fine.. this appointment was Saturday... tonight is Sunday and my eye is In SOOOO MUCH pain and it's swollen and I am trying to ice it down. My right eye was in bad shape even when I left to check out a chunk of lashes Already came off and were stuck to my bottom lid, so I sat through it being ripped off before I left.. I thought the worse part was when I mentioned it to the front desk person that day, before I left they said "Ohh... well do you want me to call her to fix it.." .. yes I NEED IT FIXED ASAP. ..... this was crazy.. AAAANNNDDDD THENNNN they tried to snake me into a membership without asking if I wanted one... please be cautious about this cause I see it all the time with These chains... This place immediately jumped into this fast talking You can pay on another day and it'll be X -amount a month after... I'm sorry NO. I am not setting up payment with somewhere that did NOT receive my approval. I am definitely going to be getting them done regularly, just not here.. ever.. I will be doing my homework and going to see who is doing these with precision. I would give anyplace a chance if there was accountability and immediate help.. but... there is NOT. I felt that glue go into my eye and How do I know if this is normal or not ?? Also, my doctor that I saw yesterday Did confirm it is a Chemical Burn from the glue and it can cause Blindness (I am not blind it is swollen, red, and achy but I can see) ! !!!!! BE CAUTIOUS .... DO RESEARCH.... SEE PEOPLE WITH GREAT REVIEWS !!!!!!!!!! (I do not want to be CONTACTED by this business, please DO NOT reply to my post.) read more

Amazing Lash Studio - Chemical burn on eye ball - Eyelash Service Near Me - Gilbert, Arizona

Love my lashes.. I thought I try it out and the first time it lasted a month since I rub my eyes. I thought I give it a mother try and 7 months later still going strong. I get a refill every 2 to 3 weeks. My girl Taylor does such a great job 3 wks easy but I am kinda like to be constant with my lashes. I don't wear much makeup so just feels good to do a lil something for me! :) Nice receptionist and very helpful and nice cold environment. read more

I was given​ 3 options to choose from. I chose the hybrid. I ended up with volume lashes instead. The vibe given was that signing up for the membership is the best option to save on "fills", $139-$179 per month. DON'T DO THIS. Once you sign up for this, you surrender the $139-$179 automatically. It takes them ONE MONTH to register the cancelation. In other words, I got lashes that I didn't choose. They were professionally taken off on day 6 (that's when I was told my lashes were not 'hybrid' they were volume lashes. I spent the initial cost, plus $139-$179 for 6 days of wearing lashes that were TOO bold for my taste. The only out come when I asked to cancel was "you have TWO (2) refill credits that we will NOT refund. Instead we can put a new set of lashes on you again...but this time you'll have a lash expert apply them." BOTTOM LINE: Their strategy is to take as much money from you in the beginning. If you end up canceling, you'll experience their 'tit for tat' Your reasons mean nothing to them. They just want your money. read more

So, first afternoon was fine however the next two days nope! One eye had loss of lashes on the left eye- middle. One lash actually went in the eye and had a hard time retrieving! I called Monday and explained the issues to the office clerk. Basically, they waiver replacement lashes between 48 to 72 hours with any client issues that may have to then be re-evaluated. Claim it can be any scenario from allergies, to getting them wet/ sweat , lash rejuvenate could be blamed on the client and or bad maintenance / upkeep etc. BTW; prior to finishing treatment my daughters lashes were sprayed with some type of H2O product. Tech stated it helps the lashes adhere?! Just a complete run around when I called. Most likely they'll determine you're @ fault for the loss and put the blame on you. They won't take accountability and will want you to pay an additional $39.99 after consultation. This is with the same grade lash artists not a superior. Completely disappointed after spending $100. Poor workmanship,, poor product and poor customer relations. Don't be suckered into the Membership program as it's commissioned based and not worth what their pushing to promote. They'll hold your card hostage and will charge at their will! These front office staffers are clearly coached and trained to say what they do & respond with such BS & take zero responsibility! I went to Sally's Beauty supply and was able to fill in my daughters lashes for a lot less!. This chain franchise we won't ever return too! Should have read, reviewed & viewed pictures from other complaints about weak technique resulting in ugly/ unstable/ wrecked eyelashes. Urrggg! BTW: There's many, many 1 Star ratings & then 5 Stars ( nothing really in between) these are seemingly artificial opinions , so be cautious of that!! read more

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It actually makes me sad to see such negative reviews on here because I had an AMAZING experience! I cam to Amazing Lash after having a HORRIBLE experience elsewhere. My eye lashes were literally breaking off and had so much damage. Amazing Lash was super helpful over the phone and scheduled me for a removal and full set with Grace. I was pretty nervous going in because I wasn't sure my real lashes could even handle another full set. Grace did am amazing job! She was patient and knowledgeable. She took the time to explain the entire process to me and made sure the health of my natural lashes was priority. She took her time doing the full set and was such a perfectionist! Due to the damage my lashes had already experienced, it was quite difficult to place new lashes in some spots, she did an amazing job and was so patient! I went in for a fill after 3 weeks and my lashes were still in great shape. I am not going on 2 weeks with my fill and have a mini fill scheduled before an event this week but you can barely even tell it's been 2 weeks. I highly recommend this location and Grace! read more

Amazing Lash Studio - After a very bad experience elsewhere, Grace was able to save my natural lashes and replace the entire set! - Eyelash Service Near Me - Gilbert, Arizona

I had to become a member and was charged 3 X my account $249 total the manager was nice, however never removed the fees the eye lash tech breath stunk like hot garbage! My eyelashes had to be removed professionally from another salon Because Amazing Lash tech had STACKED them one over the other glue was sticking too to bottom and now I've lost a significant amount of Real Lashes. The receptionist in front Lexi is rude! My overall experience was absolute garbage I will only say how much I'd stay away from Amazing Lash studio Garbage! No stars read more

The ladies at the front desk..where very nice..felt welcoming. The new young lady name Natalie was informative,I had been there previously but she first to explain in details. Really appreciate her taking the time. She was very gentle read more

First time trying Mega lashes. Wow they turned out great. Thank you Master Stylist Dionna!

I'm only on day 4 and my right eyelashes are already missing. And yes I followed all the directions for care. Such a waste of money I should have known better, so disappointing ‍ read more

I've been going for over 2 years and I'll never switch! The environment is clean and friendly. Service is super quick to contact and schedule. They do an amazing job, I love Roxana! Definitely recommended to all my girlfriends and mom! read more

There's no option to leave zero stars. If you cancel your membership, they will likely call you and suggest a freeze to your membership. They were very misleading and casual, telling me I could call back in a few months when I was ready to activate again. Sounded fine. Nope. They automatically charged me 2 months later. They famously don't refund so now I have a second charge that I'm not disputing through my credit card. Ironically when I called my credit card, USAA, they said it's a shame because it is such a simple thing for a vendor to reverse a charge. Now I'm unable to physically go in due to health reasons and sign a form that literally could be done via pdf attachment. They make the process ridiculous. I've sent a complaint to corporate but just be aware that any calls suggesting you to freeze your account are not as optional as they sell it. read more

Eileen was amazing! She was super sweet and followed my requests perfectly! I will 100% be coming back for the overall vibe of the studio!

My lashes fell out on one eye on the 2nd day. I wanted them to stop my auto pay because I was not happy with my lashes. And too much up keep and my husband told me to pay each time for refills. And they said after 31 days I could cancel. So they get to keep a extra $78 dollars. I don't like it because they should except me not beinga happy customer. Let me out of the membership. This world is so messed up . Money money money. They better not take any money out on the 26th . I will picket in front of there store. read more

Holly is great! She is very personable, light handed and does an amazing job on my lashes.

My lash tech killed it! Wonderful and friendly staff, the only down side is the membership pushing, which I fully understand is part of the experience, and they are just doing their job. Otherwise a perfect experience. read more

I absolutely love the ladies here! They do an amazing job. Highly professional. They ensure you leave satisfied. I had the pleasure of master stylist Dionna today! read more

Great work however they fall out so fast and then you rearrange your schedule for every 2 week maintenance for them to kick you out because they don't have time to fit you in anymore cause the last stist did a crap job. Disappointed at the lack of consideration of people time I should charge you for my time !Cancelled membership it was overpriced for the quality they provided read more

Wonderful experience. Holly is fast and accurate and I'm never uncomfortable. The lashes came out perfect and look great. I highly recommend this studio. read more

I'm located in Queen Creek but i'd rather travel to San Tan just for the staff and this particular location. Everyone is super friendly! Taylor is my girl! I love her! She's an amazing stylist. She's extremely helpful when it comes to recommendations on what style would fit you best. read more

I would put zero, but some of the technicians were really great. Alicia, Holly and Trish, are wonderful! If you are a member, you can't cancel the contract at the studio! You have to request call from customer relations whenever they are available! Also, they are not considerate of the physical limitations of their clients !!! Some of the rooms are extremely cold! They do not assist clients on tables or help them cover up! Sara did a very poor job and bordered on rude! My lashes were falling out the night I got them. My mother, who also signed up to be a member, feels like she was scammed! When I had my lashes filled after Sara did them, I was under the impression that that was comped, do to the poor job that Sara did. When I went for my next appointment, I found out that I was being charged a full price even with membership! They do not back their products! read more