Made an appointment for a set of lashes and was quoted the introductory $99 price. Two days before my appointment, a stylist called to confirm and informed me that my total would be $120, because I have a "master stylist". I asked if everyone was a master stylist and she affirmed it. Well, if all of the stylists are masters and masters are an additional $20, then the introductory price should be $119. This is deceptive pricing. Needless to say, I canceled the appointment. read more

Personally I was VERY shocked about the reviews on this studio. I was religious going to get a lash lamination and tint in Florida when I lived there and found this place. It is reasonable priced, so I tried it out. I did a random selector for a technician and got selected with Anna. When you get there they have you clean your lashes off. You got into the room and it was very calming! Calming music and good conversation. I enjoyed myself. I thought my lashes were done very well and it's one month since my appointment and you can still tell the difference. I obviously cannot attest to a lash extension, but the lash lamination was very good and I would recommend! read more

The stylist and the service are excellent! I have been going to Amazing Lash for the last 4+ years and have never had anything, but a great experience! Wherever I go, I receive compliments on my lashes, and I always tell them Amazing Lash studios! Give them a try, you won't be disappointed. I highly recommend Amazing Lash Studio! read more

I do not recommend this location. The customer service is not good. My lashes fell out immediately after I left. The picture below is two days after my refill that I paid extra for volume. I emailed the manager and received no reply or a phone call. I'll be canceling my membership with this location. read more

Amazing Lash Studio - Eyelash Service Near Me - Cherry Hill, New Jersey

After getting my first set of lashes from the Amazing Lash Studio, I've become an addict and a member. As a member, I pay a monthly fee and can get two refills a month. Refills typically take an hour to get done, while your first set of lashes will take closer to two hours. The front desk girls are friendly, and are always easy to work with when I call to book an appointment. I've seen several of the lash techs at this point, and have been pleased with all of their work. Located at the Cherry Hill Race Track, the parking here can get a little crazy. Luckily Amazing Lash Studio offers late night appointments, which helps with parking. read more

Amazing Lash Studio - Front Desk - Eyelash Service Near Me - Cherry Hill, New Jersey

To be honest, read reviews every time. I was having some issues with my car left later than usual but arrived in their grace period. I was rushing and ended up walking into massage envy which was next door and received the late text and realized I was in the wrong place, not even 30 seconds had passed before I entered the door, apologized for being late and the front desk girl advised she would check with the artist. The artist declined to see me which is fine, however, they could barely accommodate rescheduling me, I'm on the wait list of cancellations now. I wanted to try a more versatile lash artist and was super excited to come here as they seem talented and my current artist only does classic and light hybrid looks, but hard pass on them. Maybe the other locations are better since this is a chain. read more

I've been getting my lashes done with this franchise for almost 10 years now. I've been going to this specific location for 4 years. Throughout the years I've noticed a decline in good customer service and quality of services. After 9 months of not getting my lashes done I was finally able to go. Everything was fine and the stylist was very nice. Once she was finished I noticed my lashes were quite sparse, not full like I was expecting as well as the placement being noticeably far from the base of my real lashes. I brushed it off though assuming they would still hold like they always had before. Within days.. over half the lashes had fallen out. I went 4 days without washing my hair or face trying to save what lashes I had left. I only washed my body with cold water to avoid moisture and heat. The photo shown is literally 3 days after I had gotten them done. So I then decided to call this branch so I could reschedule my 10am refill appointment to a full set which was moved to 12:10pm. Once I arrived for my appointment they tell me it was still scheduled for 10 and they didn't have any availability until Thursday. My event is Wednesday so obviously that doesn't work. So I told them to please remove the $90 charge since they never changed my appointment and cannot accommodate for their mistake. They told me "we can take a look at the recordings and get back to you" which I know they only told me to shut me up. Everyone knows I'll never hear from them about it again. They charged me $90 for THEIR mistake and kept trying to blame it on me saying "well you missed your appointment." I literally called and had the appointment changed.. I am incredibly disappointed with the lack of respect and customer service this branch has come to. I don't even blame the workers because I know their boss is telling them what to say. This management needs to change, whether it's people or attitude. It needs to change. I will no longer be coming here. read more

Amazing Lash Studio - Eyelash Service Near Me - Cherry Hill, New Jersey

Update--- the owner reached out to me regarding this issue. She was SO friendly, and understanding of all my issues I had on my day. She took care of it and I went in yesterday for a new "6D Sexy Refill". The salon was much better in its ambience. I could actually hear the spa music in my room and the hallway chatter was cut down tremendously. Front desk girls were nice as usual! The artist who did my fill was also very attentive and quick! I was only in there for 45 min which is crazy! I am happy with my result. Thank you for addressing this issue :) Update: barely been a week and I have a lot of fall out. I have been cleaning them properly everyday. Just really irritated I wasted $ on this. I still haven't heard from the business either. read more

My lashes are falling out within 2 days of getting them..... the price for this quality is highway robbery

Love this place! It is a little pricey to get what I want, but it is so worth it because the lashes make me feel great since I don't wear makeup for work. Give me a little extra something something lmao. I really enjoy coming here even though it's a bit of a hike for me and my mom (we both have memberships). Stephanie is amazing to her and mom always raves about her as Anaiya has been my lash tech from the start and I couldn't be happier! She's amazing and always makes my lashes look nothing short of stunning. Aliza is the best receptionist EVER. She always asks for me when speaking with mom (or vice versa) and makes us feel so welcomed at ALL times. These 3 ladies keep us coming back for sure! read more

Amazing Lash Studio - Anaiya's amazing work for my birthday this year! - Eyelash Service Near Me - Cherry Hill, New Jersey

I've been to this location 4x's. The studio is very nice and it's clean. The first time I got them done I wasn't very pleased with the stylist and how my lashes came out, the lady was very rough and it felt like she was gluing an extension on and then realizing she messed up so she would just pull it off. I wanted to give the place a second chance so I called and made an appointment with a different stylist, Chelsea. Let me just say she is AMAZING! I've gone to her 3x's and WILL NOT go to anyone else. She is sooo pleasant and takes her time making sure each lash has an extension. My mom came with me today, it was her first time and she absolutely loves the way they look. I definitely recommend Chelsea, tell her Qiana sent you ;) read more

Amazing Lash Studio - Lashes by Chelsea - Eyelash Service Near Me - Cherry Hill, New Jersey

I've been going to Amazing Lash Studio for about 3 months now and became a member with them. My first initial visit was nothing short of professional. The receptionists and staff are all very friendly, professionals, and informative. My first visit was with Kyra. She patiently told me about the different eyelashes, styles they offered, how to maintain, and clean them. I had the individuals for my first set. I wanted to them to look as natural as possible, and they did. My first set didn't amaze me. It looked like my natural lashes but longer (I was looking for volume - which was extra. I decided to try it out first before going all out). But overall, I was pleased with the service. For my refill, I had the 3D volume lashes put in, which I love. It not only looks natural, but gives me the volume I was looking for. They were done with Rebecca. She also patiently informed me that having the individuals and volume lashes will add dimension, and make my eyes look big. For my third time, I had the 6D, which for me was a little too much. It definitely has that glamorous look, but didn't have that natural/everyday look I was going for. The reason I decided to try it was for my Mexico trip. It may take a couple of visits until you find your favorite set. For me, it's definitely the 3D - natural looking, but I no longer need to wear mascara or eyeliner. If you're like me - I wash my face everyday, morning and night, I definitely suggest getting their membership. You can get a refill twice a month, it will be about $20 extra if you want the volume lashes. read more

I love their work. But constant appt changes it's very hard coordinating with my schedule when they change appts so often

I've had a few sets of lash extensions, and these were just fine. Not incredible, not awful. My lashes looked longer. That's all I can really ask of them I suppose. I made an appointment with a friend before our vacation, and was called a day or two before to be told the appointment would last 2 HOURS! In all the prior extensions I've had, it takes maybe an hour tops. I figured with double the length of the appointment that I was going to come out with extremely superior lashes. I was wrong. My friend and I both selected the same "style" of lash (total of 4 to choose from) and we couldn't have looked any less similar. I'll chalk that up to me telling the stylist "I like gorgeous, but do what you think is best". When they finish applying the lashes, they give you a hard sell on their membership, which I declined. I also asked what the policy is if they fall out or if I'm not satisfied. I was told they couldn't "guarantee" the lashes unless I purchased their foam cleanser. A $20 insurance policy and a giant bottle you'll never see the end of. The lashes lasted through a Mexico vacation in the pool AND ocean for 6 days (but remember, I had the fancy cleanser!) but my eyes burned ALOT when exposed to warm water in the shower, which I have experienced the whole time with the lashes. A splash of cool water did the trick in subsiding the burn. Overall, they lasted at an acceptable fullness and appearance for close to 3 weeks with regular use of their recommended cleanser. Deducted 2 stars for the hard sells on the membership and products, and the two hour application process that didn't feel justified when compared to other applications I've had of an hour or less. read more

Update 08/22/2020 the business owner replied back pretty much calling me a liar so that tells you how they try to operate their business. Dear Business owner, I never claimed that I got my lash lift here on a specific date, don't try to call me a liar on Yelp because according to your "data" that your company doesn't see my lash lift. I'll tell you right now that the person who did my lash lift named "Anna" if I recall. Second, I did contact the company because when I went on your website that was the contact info given. If you don't want people to contact the corporate then change it. As shown in the email, I specifically said Cherry Hill location. If you had so much time on your hand to debate with me on yelp how about you check the date I sent the email instead. Lastly, if you don't want people to give bad reviews then you should provide better service and customer service. Amazing Lash is not a small business, it is a franchise. Don't use COVID as a reason to imply that bad reviews are hurting the business. I will not be supporting your business and horrible customer service. I was recommended to go here from a friend. I have gotten eyelash extensions and a lash lift here before. The eyelash extensions are okay but the glue that they used didn't hold the lashes long enough. I had terrible fallout within the first week. I have gotten eyelash extensions at other places and usually that doesn't happen. The technician that did my lash lift permed my lashes wonky. The lashes were super uneven and crooked. I didn't notice how bad my lashes are until I got home. Not to meWhen I first showed her how I wanted my lashes lifted, I used a picture from my usual lash lady & the technician tried to tell me that they're lash extensions NOT people's actual lashes. That was untrue and it gave me a red flag because it seemed like she didn't know what she was talking about. Second, she was very rough with my lashes during the procedure & came off irritated for no reason. I wasn't rude towards her but it seemed that it was a bothersome for her to perform my service. After she had done my lashes, she said that some of my lashes refuse to lay. I've never had an issue with a lift anywhere else. It just seems like she isn't experienced enough and I would not recommend anyone go to her. read more

Amazing Lash Studio - Eyelash Service Near Me - Cherry Hill, New Jersey

If I can put zero stars I will for both the customer service and the quality. Aliza really shouldn't be a manager or she should be trained how to deal with customers and not be rude. I came here for my eyelashes. I bought a membership package and the eye lashes fell out after 4 days and around a quarter of my eye lashes were missing. I went back and they said it's normal. While there's a big section of my eyelashes missing and out I said that's not normal and I would like to cancel my membership and get refunded. They said the manager has to do it and must email her. I emailed her and she doesn't reply at all. I went back and they said email her again she will reply tomorrow. So we didn't see any reply the next day and we called and talked to Aliza. She said the refund was already done for part of the membership. They didn't refund anything I for the past appointment when all those lashes fell out. I told Aliza it would be nice to reply to our emails. She said alright have a nice day bye. We won't be back here every again due to the customer service from Aliza and the quality read more

Unprofessional. I got my lashes done in June, July, and September. Apparently my monthly payments weren't going through since June. However, no one told me and they cancelled my membership. When I called, the manager referred to me as "Ash" several times. My name's Ashley. How can I fix a problem if I did not know about it? Also, I'm confused on how I was getting my lashes done but wasn't paying when I have legit a payment history through my bank. But at the end, she called me a liar. Anyway, there are so many other places you can get your lashes done with more styles and lash choices. read more

I love getting my lashes done. This is my go to studio when I am in town. I moved to California and wish I could take Lisa with me. She is amazing and super friendly. I have been getting my lashes done with her maybe over a year now. She is super fast and gets you super full in the hour appointment. She is super popular and gets booked up fast. So book asap! read more

Would give ZERO! They are the ones who deleted my appointment and then sent a text saying I can only book over the phone. Screw you and your stupid company!! I will take my business elsewhere! Totally unprofessional! Update- They are claiming they contacted me three times and that is FALSE. I also didn't rebook several times, I made adjustments to my appointment due to scheduling reasons since I'm a nurse who is busy fighting covid. So I'm well aware of safety regarding the virus read more

Please do yourself a favor and just avoid these lashes all together. I really loved my lash extensions, but when I decided to have them professionally removed at this same studio I had been going to for months to get them filled etc. I was devastated at the condition of my natural lashes and what I was left with. All of my natural eyelashes are broken off at random short lengths and I can't even wear mascara at this point. I always had nice natural eye lashes, but wanted to give them a boost and try something new in hopes of not needing to apply any eye makeup in the morning, but i whole heartedly regret ever making the decision get lash extensions and now I just feel terrible about my appearance most days and I'm praying my eyelashes regrow soon. I was always told the extensions would not damage my natural lashes, but that couldn't be farther from the truth read more

I've been having my eyelashes down for 5 years and was tired of the hour drive to philly and additional cost. I found this studio so decided to give it a try. Unfortunately this place is not a true lash extension studio. They use pre-made fans and which really cannot accommodate every lash. A true lash artist will make her own fans. Total waste of money. read more

1 name....Emily. 1 word .....Emily. 1 person....Emily. I recommend Emily....oh did I mention Emily. Yup, that's who you should see...period.

Great experience in the office with Ashley and all the other young ladies. From walking in the door the girls handled it well thru the entire procedure and instructions for care and maintenance. Complete 360* from my initial contact when scheduling. The owner Nancy also followed up to advise she took previous poor reviewed.seriosuly and hopes to prevent anyone else having that experience. Kudos to a growing business and all the employees willing to learn and teach. read more

I've been a long-time customer and love this studio. They have the nicest staff and so many great technicians. I was there about 4 weeks ago and Kate did my lashes. BEST LASHES EVER!! They were so thick and beautiful and I had great retention. read more

I hate leaving yelp reviews but was really disappointed with the way I was treated. I had an 8:45am appointment. At 8:30am I received a phone call that my stylist canceled and nothing could be done to get me in today. I'm in a wedding tomorrow and will be scrambling to find another place. Can't believe an appointment was canceled last minute and there was nothing done to try and make it right. read more

I cant live life with our my Anna!!! Ty Anna for making me look the best always!!! You are beyond amazing! Customer service like no other!!! And lashes always on point ty for having such great staff!!! read more

I am so unhappy with my expirence here. I got my eyelashes done 5 days ago I did everything they told me and they are mostly all gone. I know how eyelashes work and they don't fall out like this. I've taken great care of them and done everything I was told to do and they are awful. I had such high expectations going there and they where not met. Not to mention the girls are very rude and stuck up. You just lost what could have been a loyal customer. They told me because I didn't buy their products that they can't do much but give me a small discount which is nice but clearly they did something wrong mt lashes on my right eye are clumped together and on my left eye they are all mostly gone. read more

Place is very clean & modern. Receptionists at desk & every esthetician I've had were friendly & professional & gave advice on lash style & lash care. The membership is a great value (as long as you remember to schedule your refill in time each month). read more

Customer service is aweful!!! Go elsewhere or another location!!!! If I could rate a 0 I would!! The manager Angel, is so unprofessional and rude! I had lashes and paid monthly which was not cheap, but after tons of lashes falling out, after I bought all their products, to last minute canceled appointment on their end, I went in to cancel. They were closed early even though their hours stated were open. After explaining this to the manager, she was rude, called me a liar basically and didn't give me any other option but to cancel and was very angry I was cancelling. Do yourself a favor go elsewhere!!!!!!!!!!!!!!!! read more

So I want to start about by stating I haven't even gotten a chance to go here, but I was going to try even with only 3 stars because maybe they weren't all that bad. Since I am pregnant, the decision was made for me not to be able to go since I'm "high risk." However, I'm good enough to be a pregnant nurse in the ICU with COVID patients... kind of backwards thinking if you ask me. Hopefully they don't lose too many customers over this. read more

I've been coming here for almost a year and this place is amazing. I've always had a good time experience and they are very polite. I would definitely recommend my lash girl CANDACE. read more

If i can, i would give this place 0 star. My tech were all amazing. Customer service is ugh. I gave them chance after chance to make my lash last more than 5 days. They kept telling me its my lash this and that. But seems like they just don't know their lash. Tried to cancel my membership twice , but them trying to keep me as a customer, they gave me complementary twice as well. But it just wasn't working. I wanted to transfer my lash appointment to a friend, one girl said i can, then the "manager" said they cant. I really just don't wanna go back to them and have them touch my lashes one last time. GO SOMEWHERE ELSE! This place is not worth it. read more

Love this place! Tianna was professional and answered all my questions and concerns. The ladies at the front desk were knowledgable about the product line. They were able to fit me in last minute and worked around my schedule. Thanks for a great experience! Anna read more

I recently got eyelashes from here exactly a week ago today and I have gotten eyelashes in the past and I must say for the amount of money they charge here, they do not last. I ended up even buying the special cleaner for the eyelashes and it didn't help make them last one bit. My one eye seriously only has a hand full of lashes left and they look awful. They also try to pressure you into a membership, which was very unclear and the only think I understood was they would take like 80$ something dollars out of my account every 2 weeks or something like that. Save your money and go somewhere else. I wish I went back to the previous place I went too. read more

I got my lashes done here two days ago and they have already all almost fallen out. This is the first time I have ever gotten lashes and i am so disappointed. I would NOT recommend this place!!!!!!! read more

The lashes only last maybe a week! Then after that I looked like a freak with lashes falling off more on one eye than the other but was losing lashes on both eyes. My friend who is an esthetician said it should last at least 3 - 4 weeks. DO NOT GO HERE read more