I have been waxing my face for 10 years. I am a regular at European waxing center for all my wax needs. Technician is one thing but their products are always good. Never had an issue ever.
I found this place for eyebrows and have gone a couple of times for eyebrows and have done face wax here once in the past.
No problem with eye brow part.
This time, against my better judgment, I decided to do face wax. Lady burnt and wripped off my one side of face.
I have a 3 inches long burn under eye orbital, around dime size rip in and around my laugh line and most painful one is under my lower lip, almost 2 inches long. There are multiple smaller 1cm burns/rips on same side of face. I can't laugh and even washing face is painful. I developed cellulitis and has been using topical antibiotic.
I did not want to be dramatic once I saw all the damage in my car mirror right after service. My face was stinging horribly and burning got worst with aloe Vera gel that she applied. She had clients so instead of going back in I called her. Her first response was "oh it was not like this when you left from here". Like what? did I decide to mutilate my face for fun? I went back to show her.
Not a single word of apology. Her answers were "wax is unpredictable."
"You shouldn't have done wax."
" Many of my clients get burnt because of sensitive skin." "Hide it under makeup" "you will be fine in few days, just apply Vaseline"
She Completely dismissed me when I said "why didn't you stop when you saw first burn?" "Why is it only one side of face, it's either your technique or you have put warmer wax".
Instead of listening to me she applied a patch on her cheek and said nothing happened to me.
Then offered impersonally that take a $25 card. Then she said I can refund you. I didn't say yes to either. Because it made me feel so awkward that I am in literal pain and she thinks I just want money. So rude, and unprofessional.
An apology and hearing me out would have sufficed. But she uttered not a single word of apology. I felt gaslighted. I mean you are aesthetician, shouldn't you be learning in school on how to pay attention, talk and evaluate skin. Is not this basics? And if you can't see such big burns right away get proper lights.
I have multiple darkest patches/spots over half of my face and I am in a client facing job. I am so upset and I feel businesses take benefit of politeness. I will be making complaint to aesthetic board with pictures of my face. I never look for best deals and coupons because I believe in paying people what they want for their services and in turn do a good job. After this experience I have no sympathy or respect for this place. read more