The worst and horrible customer service, has a deal on Groupon and then refuses to accept the Groupon. She literally canceled my appointment after I drove 45 minutes to get there on time and get my appointment done. She is very rude and selfish and I would never recommend such bad a place also the place is disgusting and dirty. There is hair on her waxing bed of god knows who's. read more

Like everyone else has said, Susan is super friendly and does a great job! I found her on Groupon and what a blessing! It was my very first time to get a full wax and Susan did a great job talking to me and making me feel comfortable. To be honest, it HURT LIKE HXXX...so I am warning you, take your aspirin or Advil beforehand, and be ready for it. The entire experience only lasts less than 15 minutes and Susan is a total professional. Tip: Her small little office is in "Salon Plaza" - it's at the very end (on the left, if you looking at the movie theatre, with a lot of other small, rented hair and nail salons.) It's the second door on the right - #102. You have to knock and she will open the door when it's your appointment time...She won't come get you in the waiting room. read more

Big no! Owner is a thief. I was gifted a Groupon, but she said I can not use it but she would refund me by talking with her Groupon manager. (I had missed the date to cancel the groupon from my side) Several times back and forth but never returned my money and she sent me a very rude message after 4 months of the incident that she would not be helping. Denial of service is not ok (but let's accept it for her reasons) but stealing money after making promise to return - Not OK. read more

The absolute worse customer service. Doesn't ever answer; you can't leave a message because mailbox is full and you get texts. The owner is beyond rude due to a mistake she made and blames the customer. read more

doesn't answer phone listed on website and the scheduler on website doesn't work either. someone text my number and scheduled an appointment but didn't inform me that their equipment does work on darker complexion people until my wife arrived for the appointment in which the address on their website is the incorrect location and the lady argued with my wife the address was correct. poor communication read more

Susan at Valencia is a true pro - quick and efficient. She made me feel very comfortable. Her prices are fair and her facilities are clean. I have completed five sessions in one area and am already starting a second area. read more

Susan is very friendly! She works with your schedule and will let you know in advance if she can not see you. She is pretty popular and in demand. Her brazilian wax can be deemed virtually painless to the most you feel a slight discomfort. I used a Groupon the first time I came in but she's definitely worth the full price and I have tried getting back into see her but she stays booked for the times I can come. Susan, is well worth your time and dime! read more

I found Valencia Esthetic through a groupon deal for a $17 Brazilian (by far the best deal you will find in northern va/DC areas). I dropped in hoping to make a walk-in appointment and Susan kindly accepted. She did miss a few spots but overall did a good job. Although the groupon was only for first time customers, her usual rate of $35 is still one of the best deals in the area. Edit: the results only lasted about 1.5 weeks whereas other places I have gone have lasted up to 3 or 4 weeks. I suppose my first rating was based on price but in terms of the service itself, the original wax missed a few places and the results didn't last long so I would give it a 3. read more

I would give it zero because I made an appt with them for a wax through text cause they never pick up their phone. They said they were available the next day at 10:30 so I came but when I got lost I called their number (didn't answer) and I found it myself but it was locked and I knocked and waited but no one came out. I called again and texted them (no response) so I would stay away from here. Their communication is terrible! read more

Susan is the best. I've been going to her for years for Waxing, and just had first facial which was also amazing. Very relaxing. Its not always easy finding someone that makes you feel comfortable getting Brazilian so I always refer people her way! The new spot is a nice larger space too read more

Quickest, most efficient waxing I've ever had in my life. Seriously, with a Groupon I paid about $17.00 after a 20 percent discount. So, at the very least, I could have said I got the service for dirt cheap. Fortunately though, the space Susan occupies is clean and she is very friendly and professional. I didn't realize that Saloon Plaza at Worldgate center was actually a house for boutique salon/spa services. I actually got lost looking for the room because there are so many office spaces inside the plaza. If you're looking for beauty treatments, this is where a variety of services can be found. In any case, Valencia occupies the space of a triage room. You pretty much find the door, knock, walk in, introduce yourself and pull your pants down. 15 minutes later, you can be on your way to finding a bite to eat. One thing I didn't appreciate was that the bed was a little wobbly. I don't have to best equilibrium, so I was mildly afraid the bed was going to collapse underneath....if you can't tell, I survived, so I guess it's not that serious. Notes: - takes subsequent/standing appointments - quick and efficient - clean space, although tiny - not the easiest door to find...or maybe that's just me - one-woman-show - very friendly read more

Got a brazilian for the first time, she was so nice and patient the entire process. highly recommend

Painless and quick! She was so sweet and it was an extremely pleasant experience. This is my new go-to place. Please try it out. The place is very clean and I would definitely recommend it to everyone. The suite # is 106. read more

Place is clean, hygienic, modern and Susan, the aesthetician is nice, friendly and professional... The only thing is the place is a little difficult to find, you would think it would be in it's on little shop but it's in a "salon" bldg where small business owners have their own little office spaces.. it's like a medical building but for beauty and stuff.. Overall, it was the quickest and best so far.. :) read more

I went here after reading the reviews and I'm be honest. I wasn't impressed. My eyebrows had no shaping whatsoever. I will say the owner was very polite and professional, it just wasn't a fit for me. read more

I had a terrific experience. Got the Groupon for my first time use, made the appointment quickly via text as instructed, and was greeted at the door of a beautiful and clean salon by the owner, Susan. The experience was super fast, quick, and easy, and I know exactly what to expect going forward. This will be my go-to place for waxing. read more

As a new client she she should be aware that some people don't now where her new location is.

Located in the Salon Plaza in Herndon, Valencia Aesthetics is the second door on your right upon entering the office space. Susan, the owner of Valencia is always prompt and efficient. The work space is always kept in pristine and hygienic conditions for each customer that walks in. I see Susan regularly for Brazilian and underarm waxes. She takes a situation that may be uncomfortable and a bit awkward, and makes it seem like you're catching up with a friend (who happens to wax you). She takes the time to get to know her clients and ALWAYS works with your schedule to book future appointments. On top of that she offers discounts for pre-booking your next appointment. You'll be in and out in 15 minutes, with a competitive price and phenomenal customer service. I live near a hand full of other waxing locations but I continue to make the 25 minute drive to see her, because it is more than worth it. read more

Valencia Aesthetic - Waxing Near Me - Herndon, Virginia

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Highly recommended! Long story short, I left my wallet in my car nowhere near My appointment at Valencia. I asked Susan in a variety of texts other ways I could pay and still make this work. She was so easy going and helpful to me. I love frequenting small businesses for this very reason, her kindness and customer service are amazing! I found Susan on Groupon 2 years ago when I was living here. She uses a blue wax ( not sure the brand) and applies it with wooden spatulas. She is quick and efficient, making the already painful process that much easier. You will be in and out in 15 minutes! I always make a point to visit her whenever I am back in town. read more

Inexperienced and unprofessional. Kept checking her phone, updating the appointment screen and makings calls while working. She left several spots untreated and cut a lot of hair. Won't be returning. read more

I went to this place since I got it on Groupon & I love Susan's patience and professionalism! She makes the experience a bit less painful & it is definitely worth the price! Unfortunately I live all the way in arlington so I haven't been able to go back but I highly recommend! read more

It is uncomfortable dealing with the owner. Apparently I have been to her once before. She kept it on record and when I attempted to use a Groupon I was denied service altogether rather than negotiate or inform me of cost of service which had I felt comfortable I would have likely paid it and went. But in connecting once again with her I now realize why I never returned after my first service with her. read more

It hurt like crazy of course but Susan was very reassuring throughout the whole process! Plus her price point is very fair. I've already booked my next appointment with her! read more

Susan was so nice and professional! Found her on Groupon and I'm glad I did. The wax was super quick and painless- she knows what she's doing. She was very knowledgeable and did a great job! I am definitely coming back and referring friends/family. It's so hard to find a good wax for a decent price and good quality! read more

I haven't been to her salon for over a year and when I went it today she remembered me. Very professional. Keeps time. Her work is so neat. I've gone to several salons for Brazillian wax but no one does it like her. read more

I had a pleasant waxing experience and Susan is very nice and professional. I booked my next facial with her.

Professional, skilled, friendly, and quick! Will reassess rating tomorrow after the irritation eases up ;)

Canceled on me 2 hours before my appointment, so i had to reschedule for the next day. Missed a lot of hair. I had to go home and wax them myself. And at the end, she made me pay the difference because i used a groupon again (i didnt know it was for first time clients and i had already used one on my first time). She also didnt prepare the area to be waxed as it said on her website. read more

My first time getting a wax was done here. Susan made my experience very easy. I thought it would be super awkward and uncomfortable but she made it pleasant. She helped distract me to ease the pain and also conversation with me and gave me tips without being pushy to help my concerns and needs. The wax was top end for sure. It came on very smooth, with very little to no sticking- I did have a few areas that were missed but that was probably on me because I didn't follow instructions prior to getting a wax so it was harder to get the stubborn areas. I will def be back in 4 weeks. read more

1st time with Valencia and I will definitely be returning as a regular! I am VERY picky about where I get my Brazilian's done. There are only two other places in the DMV area that I patronize. They are both very good but one is further than I would like to travel and the other is very pricey. I am glad to say that I found Valencia. I came across her shop because of her Groupon deal. She had good reviews and I am glad to say that I can add to it. She is quick and very personable. She has a cute little suite in Salon Plaza at Worldgate. Her prices are great and she even gives discounts if you pre-book your next appointment during your visit. It's really sad, not to mention very nasty, that there are still people who double dip but she is absolutely NOT one of them. Very clean and professional! read more

Dreadful place. I arrived early and knocked on the door. A voice asked me to wait few minutes. I sat in the waiting room for over 1/2 hour. No one offered me a coffee. There were no magazines to read. Children and 'homeless' looking people were milling around. I did not feel safe, nor comfortable. 15 mins after my scheduled appointment, I left. Horrible area. I would worry about the cleaniness and safety of the environment. AVOID read more

Susan was great, prices are very good and she makes you feel very comfortable. Area of as kept very clean and wax was the perfect temperature. read more

Small space, but who cares -- Susan gets the job done quick & efficiently without feeling awkward. First time here for a Brazilian waxing and it was a good experience with minimal pain. Able to make appointments with her through text. Had no problems with making the appointment via phone and there is a nearby parking garage with ample parking. Managed to snag a really good deal using Groupon and couldn't be more thrilled that I found this place! Looking forward to becoming a regular customer. Tip well friends! read more

I didn't realize just how amazingly talented Susan is until I went to another salon for waxing. Susan did the whole job in 10 relatively pain-free minutes. The only awkward moment was when I arrived to find the door to her suite locked. I noticed a little waiting area at the building entrance so thought maybe I should wait there. I watched her door and no-one came or went, so I assumed she was running late with a client. 15 mins after my appointment time, a woman came in, walked down the hall, knocked on her door, and was let in. I had no idea I was supposed to knock! I thought she would let me know when she was ready like my massage therapist does. I quickly went and knocked on the door and explained I had been waiting. She did say she should probably put a note on the door to knock - yes! - but that it was too far to walk to the waiting area each time. Hmmmm. After this initial bump, however, it was smooth sailing! I will definitely go back...and knock on the door this time! read more

Suzan is the best!! Her waxing services are painless and quick. I started going to Valencia Aesthetic after purchasing a Groupon and I've been going there since. Recently, I had to get my wax done at another place because I moved and I hated the experience. I can definitely say that no one is as professional and friendly as her. read more

Susan is the absolute best! She's very professional, it was a great experience! I would definitely recommend going to Susan for any waxing!

Had my first experience at Valencia and it was incredible. Susan is so friendly, she took me in even when I came earlier than my appointment. My friends recommended her to me and she's 5 stars across the board! I will def be returning as it was a painless 10 minutes. Thanks Susan! read more

Susan is the best. This was my first Brazilian and she made me feel so comfortable. She has an amazing personality and the service was quick and efficient. read more

The best Brazilian wax I've ever had. Very clean environment and she makes you so comfortable even though it's an uncomfortable situation. She answered all my questions and gave me tips for my next waxing. It's reasonably priced and worth every penny. As long as she is in business I'm a dedicated customer read more

Susan is great! She doesn't make you feel uncomfortable at all during the wax. I have been twice now and will continue to see her.