Before my appointment, I confirmed in writing with a RealReal representative that this would be a…read morevaluation-only appointment, completely non-committal, no onboarding, no signatures, no banking information unless I chose to consign. I confirmed these terms multiple times. I also informed them in advance that I would be bringing 15 bags. I arrived in the loading zone for my 2 PM appointment as instructed. The manager directed me to unload all 15 bags and place them in their intake area so the evaluation could begin. She then told me I could not stay parked there and needed to find parking elsewhere, despite my having asked in advance where to park and receiving no response. I followed her instructions exactly. When I returned, I was told I was late and could not be seen. The same manager who accepted my bags, directed their placement, and sent me to park used the time it took me to follow her own instructions as the reason to deny my appointment. The explanation then changed entirely. This was not a valuation appointment. It was a full onboarding session requiring personal and banking information, which is why they were unable to evaluate even a few of the bags. The exact opposite of what I had been told in writing. When I asked how they planned to evaluate 15 bags in one hour while completing onboarding, there was no answer. What followed was repeated pressure to leave my items there despite my having declined clearly and multiple times. My bags were already in their intake area. The terms had already changed. And they kept pushing. When I pointed out the discrepancy and began documenting the interaction, it escalated immediately. She said "no" when I asked to record the convo; hence, I took a photo, which is legal in a public retail space. The manager moved toward me and put her hands on my phone. When she could not provide any rationale for the misrepresentations, she loudly called security and had me escorted out. As I was already walking out the door, she followed me and loudly threatening to call the police, first over the photo, then claiming I was causing a disturbance because I turned my back to her, as I was actively leaving at her request. No one acknowledged the discrepancy. No one attempted to resolve it. The response to a legitimate concern was escalation, intimidation, and removal. If you are planning to bring valuable items to this location or any RealReal location, confirm everything in writing before you go. Once your items are in their intake area, store, warehouse, the dynamic changes. Update: Within hours of posting this review and submitting a formal complaint, I received an automated email from The RealReal informing me that my account has been permanently closed. No one addressed the physical contact made by their staff member. No one addressed why the terms of my appointment changed after my bags were already in their intake area. No one addressed the pressure I received to leave my items in the store overnight.

I have always had a wonderful consignment experience with Chicago RealReal. I have consigned with…read moreHaley Ross for years and plan to continue to do so because of of her genuine kindness, knowledge, and follow through. She always goes above and beyond! Haley arranges my consignments seamlessly from time of pick up (or drop off) to when the items go live on the RealReal website. The new RealReal boutique on Walton Street is very fun (and quite addictive) to shop. They showcase an excellent selection of jewelry and handbags that I adore. You could easily not even know that you were shopping consignment because the items are pristine and merchandised so beautifully. Chelsea and Julia are spectacular, and I cannot recommend enough for the chic style suggestions and assistance. I highly recommend Chicago RealReal for consigning and shopping!

A really nice upscale indoor mall with wonderful shops and fantastic eateries all under one roof…read more It's not fair to call it a a food court as it spans several levels and the food establishments are not your typical "mall food". I couldn't decide on one place, so I got a little bit of food from several of the restaurants, including a fantastic Chicago dog. Service was excellent and efficient. What a fun mall experience.

We stopped in today and visited many stores; Kendra Scott, Bloomingdale's, and the toy store to…read morecheck out jelly cats. This mall is fabulous and the Christmas decorations are great. We'll definitely come back to check out other stores.

(Kari's Rating 6.5/10) They will not remind you of the $.15…read morebag tax and they just put your clothes in an Aritzia bag for marketing, I literally had an additional bag with me and I didn't realize I got charged till I left the store. I know it's not a big deal, but it kind of ruined my experience. Came in on a Monday evening around 6:30, they're not many people in the store so I kind of enjoyed a little more as I am a more relaxed shopper and get more anxiety with a lot of people running around. I had to return a sweater and I went to browse a few items to use for the remaining balance of my gift card, a very nice woman help me pick out a few options that she thought we might look good with the clothes that I already had in my hand. She had also gotten me a fitting room, but I had to ask the other employees for help with the fitting as she was more on the floor sales -which is totally totally fine. Finally found a dress that I liked and checkout was fine but I live in Chicago, so I definitely should know that there is a bag tax. I just totally forgot and definitely wouldn't have taken the bag if they would have said something.

This is a smaller aritzia compared to the one on Michigan with a smaller selection, so I usually…read moreonly handle quick purchases at this one. I do appreciate that this one feels less overstimulating than the Michigan store, and the staff have all been friendly!

I really love coming to Zara, especially since they don't have one in St. Louis. They have lots of…read moretrendy options for affordable prices, and I always seem to find something that is unique to me. This Zara in particular is superrrrr busy, to the point where it's almost uncomfortable to shop. I respect that it comes with the location, but I think it would be beneficial to cap the amount of customers coming in and create a waiting area. That might sound excessive, but we had to leave since we couldn't find a space to look at what was on the racks. I would have probably purchased something if I would have had a bit of breathing room. Hoping my next trip here is a bit easier to shop :)

Great sales...up to 80% off. There was a huge selection of items on sale. Their perfumes smelled…read moregreat and very affordable at about $22 each. The had security guard in front which was a plus,

Love the selection, everything looks gorgeous and so many variety for different occasions…read more Great quality. Service was great loved how the ladies took care of me in the dressing room.

This was my first time in Aritzia and it's really nice inside. On the weekends it can get busy and…read morethere is a line to the fitting room. I see a lot of sales associate standing around and was thinking they would be helping people, but only some would. It was weird when my friend and I walked around and there were these sales associates just standing in the corner and glancing at us. But there is a wife selection of cute casual to formal clothings. The value is more upscale. Overall it was nice to come downtown and look at the clothing here and there's plenty of stores around the area for shopping as well.

Both of my daughters were excited to stop in. We live in Iowa, so this was our closest location…read more The place was crowded but the line went fast. Both my daughters picked out some items. Great store.

Brandy Melville in Chicago is such a vibe -- effortlessly cool, perfectly curated, and exactly what…read moreyou'd expect if you love that classic Brandy aesthetic. The moment you walk in, the neutral tones, cozy textures, and simple-but-stylish pieces make you want to revamp your whole wardrobe. The store is clean, well-organized, and the staff are super friendly without being pushy. They're always happy to help you find a specific piece or suggest outfit combos that actually make sense for your style. The vibe feels laid-back yet elevated -- very SoCal meets downtown Chicago. I especially love how easy it is to mix and match their pieces -- soft sweaters, cropped tees, flowy skirts, and accessories that go with literally everything. It's perfect for grabbing those "casual but cute" essentials. If you're a fan of simple, effortless fashion with a timeless edge, Brandy Melville Chicago delivers every time.

Love love love this store. Found it on TikTok and it was so cute. Definitely recommend to go early…read morebecause there is a long wait to check in for the hat experience. If you go just for shopping minimal wait depending how crowded the store is! It got so busy inside. Made a hat and cute accessories! Pretty pricey but if you like hats definitely a good souvenir.

We were only in Chicago for 3 days and we managed to come to Alice & Wonder twice…read more Before our trip my friend Heidi had been sending us Tiktoks about going to Alice & Wonder to get our souvenir hat, you actually pick a hat of your choice and add some cute little patches, so I was really excited even though I cannot wear hats, my head size does not allow for it unfortunately. But I was able to get a couple of patches that I'm going to patch on to my book tote. The team here was super sweet, they make sure you like the placement of the patches before pressing them on, my friends made some really cute hats that I'll have to get photos. I ended up getting a hotdog patch that said Chicago and a spicy patch, a pair of socks and magnet, they give you cute little tote bags so you can shop throughout the city and add more to it. Really good value I think, they did say I can press it onto my beret at home instead so I might do that with one of the patches. Definitely a must check out, this location was a 10 minute walk from our hotel but there are a couple of other locations as well.

Kith Chicago Stopped into Kith to do a little browsing and, as usual, walked out with a few items…read more The first floor is men's clothing and shoes clean, curated, and very on-brand. The space itself is a bit dark for my taste, but it fits the aesthetic they're going for. Service was very attentive. Almost too attentive. Multiple check-ins asking if I needed help which isn't a bad thing, just felt a little over the top if you're someone who likes to browse in peace. That said, the staff was friendly, knowledgeable, and clearly trained well. Still a fan of the brand and the store. Even when I say I'm "just looking," Kith somehow convinces me otherwise.

All the workers are so helpful. Great Ambiance…read more "FANCCCCCCCCY" New york to Chicago!! 3 stores down, now i need to visit miami, tokyo.

Our shopping experience at YSL in Chicago -5stars! Our sales…read moreattendant Michelle made every minute count paying attention to every detail. She was attentive, courteous and accommodating... going above and beyond to guarantee satisfaction with our purchases. We found exactly what we were hoping for. Thank you Michelle! You are an exceptional employee at Saint Laurent! :)

This may be the oddest review of any business, ever, let alone one with a reputation like Yves…read moreSaint Laurent. To wit, a purchase was made in September and the item had to be sent from another store. The person handling the transaction said a phone call would be received when it was ready for pick up. That phone call was never received and due to 100% global travel for work, as well as life, the item was forgotten. Now, getting ready for tax season and going through all financial activities, the transaction was remembered and now appears to be *way* past the time period allowed for disputing the transaction.

Jessica was awesome in helping me pick out my first set, tailored for my activity. Very positive in…read morestore experience for this local, I'll be back!!

Great team here! Very kind, helpful and personable! Will be back!! Love the product too so…read morefar...great fabrics!