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    Ama Spa

    5.0 (6 reviews)
    Closed 10:00 am - 6:00 pm

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    The Spa At The Chattanoogan

    The Spa At The Chattanoogan

    3.3(11 reviews)
    1.0 mi
    $$$

    The Spa at the Chattanoogan was a lovely experience. My partner and I booked a couples massage to…read morecelebrate our anniversary. Our reservations were confirmed the day prior via text message. When we arrived, we were greeted by the manager Patrick and the receptionist Susie. Our massages were wonderful; I asked my therapist to focus on my back since I'd been having some pain, and she did just that. The massage was very relaxing and just what I needed the day after a long drive. Afterwards, we were offered a nice variety of drinks from water, tea, peach Bellini and champagne. We sipped our drinks in the guest lounge to decompress before checking out of the room. Upon checking out, I left a gratuity for both massage therapists and Susie gave us recommendations for places to eat in Chattanooga. Overall I had a wonderful experience and I would visit again.

    From the start everything was great. We were able to schedule our spa services via email with…read morePatrick, who is one of the sweetest and funniest people I met while visiting Chattanooga. Our reservations were confirmed the day prior and I was offered a complimentary eye treatment. Yes :) please and thank you :) On the day of our visit, everything went pretty smoothly. We were offered a nice variety of drinks from water, tea, peach Bellini and champagne. I do wish the spa was a little bigger to allow more lounge time to truly soak in the spa experience. Also, a locker room or changing room different from the actual treatment rooms would have been nice. Everyone was very pleasant and the treatments were nice. Julianna was great during my massage very relaxing. Brandi did my facial. The best part of the facial was the facial massage. It was ridiculously relaxing. My biggest concern is that I scheduled two 80 minute services. I arrived at 10am and was done with both services by 1210. I feel like both services were cut a little short and I am used to having a more full experience when visiting a spa. I would have said something prior to leaving, but did not realize the time until I was back to my room. Not sure if I would visit again due to the timing issue, but I did enjoy what I received.

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    The Spa At The Chattanoogan
    The Spa At The Chattanoogan
    The Spa At The Chattanoogan - Manicure-Pedicure room

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    Manicure-Pedicure room

    Massage Envy

    Massage Envy

    3.6(19 reviews)
    0.5 mi
    $$

    Pamela and her staff are amazing. They honestly care about you and work to achieve the best outcome…read morefor you using therapy techniques suited to you. I've been coming here awhile now and have no complaints whatsoever. Pamela massages the muscles, etc., to relieve tightness, pain, nerves, etc. Keri and Denise help with exercises Pamela sets up exclusive to your needs. You'll never get more personalized service or anyone as caring, helpful, and compassionate as these ladies.

    1 Star - An Unforgivable Mess of a Service Experience!…read more We booked a couples massage at Massage Envy on North Shore two to three weeks in advance to celebrate a late Valentine's Day. My wife and I took an entire day off work and even arranged for 45 minutes of travel (one way) 1 1/2 hours in total, to drop our son off for childcare, all to make this appointment at 9 AM. We received two confirmation messages from Massage Envy the evening before, so we were all set. The morning of the appointment, with barely an hour's notice, the manager--Jordan--calls to cancel our appointment. Her excuse? That it was "unsafe to drive" due to snow and "ice on the road." Let me set the record straight: We live on top of Lookout Mountain, drive a rear-wheel drive pickup, and the temperature never even dropped below 36°--hardly freezing conditions, making ice formation IMPOSSIBLE. The roads in Chattanooga and surrounding areas were perfectly clear, and I personally woke up at 5 AM to get ready and drove our son to childcare, ensuring we could make our appointment on time. Instead of taking responsibility, Jordan spewed a weak, laughable excuse about unsafe roads and then had the gall to offer us facials or individual massages at different times as if that could ever make up for the massive inconvenience and wasted day off work. We explained our entire situation--our meticulous planning, the sacrifice of work and time, and the real disappointment of having what we had been looking forward to ruined. Yet, she showed zero empathy. When I asked her to escalate this to her boss and compensate us with two free massages for the utter disruption, she called back and flatly refused, offering a pitiful upgrade for a facial or hot stones instead. I asked for the 60 minute massage to be upgraded to 90 minutes, to which she said she could not do that because of their "system". To add insult to injury, she arrogantly tried to correct me when I pointed out that, per their own website, we would have been charged for canceling the appointment--if we'd canceled ourselves, that is. But because her team "couldn't come in," she tried to rewrite their policy on the spot claiming we would not have been charged. Finally, I requested a full refund of our gift card due to the worst customer service experience I have ever received, and she dismissed us entirely, claiming she could do nothing since we purchased it online. This is not only unacceptable; it's an outright scam of a customer service experience. Massage Envy on North Shore, under the management of Jordan, is a total disaster. Their bull**** excuses, complete lack of accountability, and shockingly poor customer service have ruined what was supposed to be a special day. Do yourself a favor and steer clear of this place if you value your time, money, or sanity.

    Photos
    Massage Envy - Located at 345 Frazier Avenue on the Northshore of Chattanooga.

    Located at 345 Frazier Avenue on the Northshore of Chattanooga.

    Massage Envy - Our refreshed Reception Desk.

    Our refreshed Reception Desk.

    Massage Envy - Our refreshed Reception Area.

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    Our refreshed Reception Area.

    Ama Spa - spas - Updated May 2026

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