John from Pellicane Motors helped me in a stitch the other day. I had been waiting on a Geico tow…read morefor over an hour (in the cold) with another 90 + minutes to go, when I called him. He came over to put on my spare at that Kwik Fill in Mount Morris and realized that he could fix my tire for less than replacing it. He took my tire and fixed it and remounted in all in less than an hour and I was on my way! Excellent service, super nice guy, and a great communicator - My daughter's car needs some tire work etc and I plan to bring her car to him this week!

If you are looking for dealer with any moral compass, ethics or set of personal values not directed…read moreat lining his pockets at the expense of his customers, keep looking elsewhere! Last thing he and his minions said to one of his customers "everyone takes a bath on a deal once in a while and a deal is a deal". No enough soap and water available to wash the stink out of this place.

Took our Dodge Durango for the tailgate not functioning and during the appointment it was…read morediscovered that there was a part needed. Follow-up appointment was made for two weeks from the initial appointment but part arrived sooner so they took care of it sooner as well. The service manager Joe Semmel was not only accommodating but his communication was excellent. Unless something changes we will be back for service needs on our vehicles

* Beware, of the finance loan manger. Mike Reese at the Bob Johnson Ford in Avon N.Y. I purchased a…read morevan at this location and my salesman, Taylor Bennett was great, honest, informative, and very helpful. I would buy a vehicle off Tayor Bennett again anytime! The loan officer Mike Reese is a major problem at this location, he was told to get my loan from ESL credit union, because I do all my banking with them and knew I would be approved. I paid for most of the vehicle in cash and only wanted to get a small loan to keep my good credit score active. The loan was for only $8000.00. Mike Reese went ahead and requested a loan with FOUR different loan companies. BOB JOHNSON CHRYSLER, CANANDAIGUA NATIONAL, ESL FEDERAL CREDIT and ALLY FINANCIAL. BOB JOHNSON CHRYSLER did not approve the loan on the grounds that they do not give loans on the type of vehicle that I was purchasing! Obviously, Mike Reese does not know how to do his job, and doesn't care what effect his actions have on potential buyers! When I asked why did he run four loan requests. I was told only one would be a hard inquiry and the other three would be soft and not have any effect on my credit score. This was a lie and his actions resulted in four hard inquiries and lowered my score a lot. And then to make matters even worst he placed my loan with ALLY FINANCIAL, which had the highest interest rate of all the other loan companies. That was a total misuse of my trust and shows NO appreciation for customer purchases. So, it is obvious that he is NOT an honest person and does not care about a buyer's finances. If you are going to purchase a vehicle at this dealership you will want to obtain your own loan and NOT trust that Mike Reese would be a help to you or your family's needs. Other than that, sales and service dept were great! David W

Overcharged. I went there for second opinion. I had one, JUST ONE problem. When I left my car…read morethere. They told me they found like 5 problems on my car. They charges over 2k. The original place before i went there found just one problem and charged a bit over 1k. So i have the feel that they overcharged me because i am a deaf and woman. So i wouls not recommend you to go there. They will scam you for find more problem than your car will need. Your money will drain down the sinkhole I don't see why they get 5 stars... they deserves one/ zero star They will scam you over

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.

This place is awesome, from the moment you call (Bill) to the quality of their work (Starter…read moreRebuild), I got my quality Honda Alternator fully rebuilt and in perfect working order for the cost of a cheap aftermarket one. Highly recommended, not my first visit nor my last.

Great service! It was a warranty repair for my new car. Both the dealer and Golden met my…read moreexpectations by getting it done quickly. Great business!

The starter went in my car across the road from the shop. I went in and asked about getting the…read morerepair done and to my surprise Harry said " yep I'll have it done today or tomorrow morning" and true to his word it was done as he promised and at a reasonable price too. I know other places I would have had to wait probably a week or two. So thank you much to Harry and his guys for helping me out.

This business kept my 91 Subaru Legacy wagon going for many years beyond it's regularly useful…read morelife. Good customer service. If you go in there thinking your car needs this or that done to it, and it actually doesn't need that done, they will tell you it aint broke.

Very friendly & got my Jeep inspected! When I save up enough…read moremoney, I'll be going back to get new tires.

Use to trust and relay on these guys. Not anymore. $1500…read moreand over a month at this shop and my car is not fixed probably. There were shady things said and done: virtually no communication, parts ordered (without my approval) that were not part of the original work requested, another problem found weeks after the work was initially started, mechanic tells me he doesn't know what is going on with my car weeks after they obtained it that I needed to talk to his father. The father, Jeff, was evasive and unreachable at times. Driving to the garage my car was parked in the same spot got nearly 30 days. All the while Jeff knew I needed my car, that I was going into debt in order to rent a vehicle so my daughter nor I lost our jobs, we could go on dr visits and get groceries.

Great family owned parts store! Knowledgeable and helpful in every way! Prices are fair and they…read moretreat you right. Came in looking for some parts for my classic Chevy and they went way beyond helping find the right parts to finish the job.

Amazing family run parts store. They always have what I need(or help me find the part I need) from…read moretubing by the foot, obscure single parts, even had a fuel pump for my mower in stock. It's nice to say "I've got a guy for that"

Great experience with a local business. Stopped in without an appointment for a state inspection…read moreand was in and out in no time. Easy to find and plenty of parking available. I will patronize this business in the future.

There is the only shop I trust with my bike. Dave is extremely knowledgeable and VERY helpful. I…read morewent in there to order parts with my husband and unlike other shops, he spoke to ME and not my husband. My biggest pet peeve are shops that think I don't know anything and will talk to my husband instead of me even though I'm the one giving them the info on my bike. So I was extremely pleased with that. Even when I was first learning about bikes, he never talked to me like I was dumb. Support small business!