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    Simply Moto

    5.0 (1 review)
    Closed 11:00 am - 5:00 pm

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    2 years ago

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    Action Car And Truck Accessories - Hamilton

    Action Car And Truck Accessories - Hamilton

    (2 reviews)

    I was having trouble getting the latch open on my hard tonneau cover so I returned to Action where…read moreI purchased it. I never got the young fellow's name he had a look at it and said it was probably frozen, he said he would take it to the shop where it was warmer and have a look. Fifteen minutes later the latch was repaired, the left rail was realigned, I asked what the charge would be and he said " don't worry about it ". In a society where everyone is crazy to charge you for everything little service, it is refreshing to still have a company with good customer relations. Thank you to that fine young man you my friend are awesome.

    I purchased a set of wheels from Action for my 2014 cadillac Srx. The set cost me about $2800. I…read morehave been having issues with air pressure sensors and balancing since the wheels were put on in April. Here is my experience. I spoke to the service reps a couple times before I made my purchase. I had picked the rims I wanted and just needed to decide on tires. I spoke with Sales rep on the phone and decided to go with Durun tires because they were less expensive. When I picked up the wheels I wasn't charged for balancing, only Installation. When I went to install the wheels I realized my stock lug nuts wouldn't work, which I didnt think of before hand, so I called Hamilton Action and they had to order them. I wasn't informed i needed new lug nuts But whatever, no big deal. So when I get the new nuts and get the wheels on I find out the pressure sensors aren't working. Had to make an appointment to replace one of the sensors. Also the wheels weren't balanced correctly because the car was bouncing and shaking. Drove around bouncing and no pressure sensors for 2 weeks. So i went and got the sensor fixed. Had to wait outside For 2 hours because of Covid restrictions. Made another appointment to fix balancing issue 2 weeks later. Same thing but had to wait outside for almost 3 hours. Left there and still had bouncing and shaking. Called and was told would have to wait another 2 weeks, I said I cant drive like that for 2 weeks and they offered to let me go somewhere else. I want to John Bear Cadillac and they informed me the wheels weren't balanced well (high road force readings) and that they had trouble getting them balanced. Some tires passed but still had higher road force than normal. They also could not get my air pressure sensors to reset. When I left there the car was still bouncing and I had the copies of the road force to show Action They took the copy of the worst tire and said they would try to get it warrantied. I decided i would take off the worst wheel and put one of my stock wheels back on and try it. Still bouncing. I then took all the new wheels off and put my stock wheels on. No bouncing. I believe that just replacing that one tire would not have fixed the problem as the tire they were going to warranty was only a few pounds more than one of the other tires. I went back to Action and they tried to reset the sensors with no success and said they would refund the sensors because they have been a pain since day 1 and I could buy GM ones. After all this I decided I would contact Action customer service because I was becoming frustrated. Then I received a call from the guy who works the counter at Action Hamilton who told me "If I just had some patience" they would sort it out. I felt I had lots of patience up until then. I told Them I had tried the wheels with the worst one off and it was still bouncy and I didn't want the Durun tires. They came back and said they would refund the tires if I bought new tires at regular price and paid for balancing and installation. My other option was to keep the Duruns and get the 1 tire warrantied. I didnt feel this was acceptable after all the trouble and frustration and and money and hours wasted. I brought the wheels down and spoke with the manager and told him what was happening and that I couldn't afford to spend the money they wanted for the other tires. He got back to me the next day and said they would refund me for the tires not the install price. I was upset they wouldn't refund the installation costs because after all the trouble I went through thats more money out of my pocket. After all this I find out that John Bear broke 2 sensors and Action wants to charge me for them and I go to John Bear for a refund, making me the middle man, enough is enough. This has been ongoing for months. I went and picked up the rims today, they have scratches on them from being put on and off and handling during balancing and all that. Haven't received a refund on the tires yet. At the end of the day I have scratched rims but no tires and Im disappointed to say the least.

    Simply Moto - motorcyclepartsandsupplies - Updated May 2026

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