My car started making weird noises a few weeks ago... I took it to Auto Concepts after a neighbor…read morerecommended it to me, and after they took a look at it(for free, no less,) they told me what was wrong with it... I'll spare you the details, but some major things needed to be replaced. I brought it in a few days later, and not only did they patch it up way ahead of schedule, they managed to save me at least 300 bucks. They're professional, courteous, and I highly recommend them.

I called Auto Concepts about 3 weeks ago to make an appt to have them look at the stereo system in…read moremy wife's Highlander. I brought it in the following week per the scheduled appt and met with a guy there (long beard) who briefly looked it over, he told me it wouldn't be a diagnosable issue since the head unit is aftermarket, but he suggested it might be the adaptor that supplies power from the amp to the head unit. So we agreed to try a new adapter and see if that fixes the issue (loud pop comes from speakers and the stereo reboots). He took down my information and said he'd call me back the next week (which is now last week). I could tell he wasn't enthused about doing this job, but he wrote down my info on a post it note and said he had to order the part and it should be there in a week. Well I didn't hear anything back. I made an appt with them to replace the coolant and do a transmission service on my Mustang GT. So I brought it in last Friday. The guy at the counter didn't have any pricing info so I had to wait about a half hour before he told me the transmission service was going to be $760 (said it's because they can't flush it and would need to pull the pan and motorcraft fluid is expensive, which you aren't supposed to flush this transmission anyway). It was $280 to replace the coolant. $760 is nuts, so I said just do the coolant. While I was there I asked the guy hey what's the status of that part, I was supposed to get a call this week and never did. So he brought the long beard guy back in and he acted like he didn't take down my info before and didn't know anything about it. So I have called this place and made two trips there, all for a $280 coolant change on my car. They totally blew me off on my wife's car. Look, if you don't want to do the work, just tell me and don't waste my time and I'll go elsewhere. On my Mustang, maybe be better prepared with pricing information so I don't get slammed with a $760 price to replace probably 7 quarts of fluid and a transmission filter in my car. Absolutely ridiculous. This place is a total joke. From the moment I walked in, I got a vibe from them that they wanted nothing to do with me. Why? No idea. I guess they hate making money or didn't like how I looked, who knows.

My husband had his beautiful shiny red snow plow (that he kept covered in our attached garage for…read morethe ten years we've owned it), picked up by Brodner's to have the starter changed. We kept calling and calling to see if it was ready, to get it back, but it was never ready. Finally, they said since it was summer, and they were doing so many lawn mowers that people needed right away, would we mind waiting? To be agreeable, my husband said sure. In the Fall, we were delivered, when neither of us was home to receive it, "our" snow plow- except it wasn't ours. It was the same brand and type of plow, but it was rusty and dented, with old rusted wheels, and ours was sparkly brand new- looking. My husband called to try to get our rightful plow back, and they said it was ours. It is not! BEWARE! Keep your model number number handy, if you need a repair, so you can identify your equipment! I am fair, and to be fair, this rusty snow plow does start up and run. But it's still not ours. I wonder who has ours...

Excellent service and parts availability! Head mechanic is an asset! Parking can get a little edgy…read moreon Saturdays.

Diagnostics. I knew from OBD that there was a vacuum leak. Took to Auto 911 for a smoke test. Car…read morewas kept for THREE WEEKS without a fix. Finally brought car back home and had a friend raise the hood. Intake boot was split. How did this get missed during the course of three weeks and supposedly many attempts to get the car running properly??

I was having some major problems with Chevy Impala Everyone there was excellent. George the…read moreowner and Bob are very professional. They got my car working and sent me on my way and told me to let them know in a couple days how it was going. When the check engine light came back on a couple days later they had be come back in and hooked the car up. the computer said it was a cylinder 3 misfire. They had me bring the car in the next day. Took care of the issue since it was part of original problem they took care of it. Great customer service. I will be going back to them for any future problems. The big dealerships can't compete with their service. Dave

7:30 AM. A car alert "You have a flat tire". There goes my morning, I think. I manage to limp into…read moreMetro Tire on Monroe Ave in Pittsford, our go-to mechanics shop. Ted,owner, confirms that the tire indeed needs attention. He tells me his crew arrives at 8 AM and will check it out then. I grimace - I'm about to miss 2 meetings. He then says "Use my loaner to get to those meetings and stop back late morning." Which I gratefully did. Not only did they attend to the tire, the kindness of getting me where I had to go while they did so is exceptional customer service. Thank you, Ted!

Stopped in here to get an oil change (I usually do the quick change places, but I was in the area…read moreand figured I would give it a try). They took my car right in (it was a Saturday afternoon) and had it done within an hour. I walked across the street (which was an adventure on the corner of Clover and Monroe) to Brueggers and then to Starbucks while I waited (which was much better than waiting in a waiting room) which was nice. I came back a little over 30 minutes later and they brought my car back out to me and I was on my way. Price wasn't bad, and I tend to trust a place like this more than a Jiffy Lube so I will definitely be back.

Very friendly & got my Jeep inspected! When I save up enough…read moremoney, I'll be going back to get new tires.

Use to trust and relay on these guys. Not anymore. $1500…read moreand over a month at this shop and my car is not fixed probably. There were shady things said and done: virtually no communication, parts ordered (without my approval) that were not part of the original work requested, another problem found weeks after the work was initially started, mechanic tells me he doesn't know what is going on with my car weeks after they obtained it that I needed to talk to his father. The father, Jeff, was evasive and unreachable at times. Driving to the garage my car was parked in the same spot got nearly 30 days. All the while Jeff knew I needed my car, that I was going into debt in order to rent a vehicle so my daughter nor I lost our jobs, we could go on dr visits and get groceries.

The starter went in my car across the road from the shop. I went in and asked about getting the…read morerepair done and to my surprise Harry said " yep I'll have it done today or tomorrow morning" and true to his word it was done as he promised and at a reasonable price too. I know other places I would have had to wait probably a week or two. So thank you much to Harry and his guys for helping me out.

This business kept my 91 Subaru Legacy wagon going for many years beyond it's regularly useful…read morelife. Good customer service. If you go in there thinking your car needs this or that done to it, and it actually doesn't need that done, they will tell you it aint broke.

Friendly small business that I bought a piece of equipment from. The blaster is in very good…read morecondition and was nicely priced. I haven't had service work done here but the shop looked well organized.

Amazing quality work for the value, chris is the best. Never going to another garage.read more

Overcharged. I went there for second opinion. I had one, JUST ONE problem. When I left my car…read morethere. They told me they found like 5 problems on my car. They charges over 2k. The original place before i went there found just one problem and charged a bit over 1k. So i have the feel that they overcharged me because i am a deaf and woman. So i wouls not recommend you to go there. They will scam you for find more problem than your car will need. Your money will drain down the sinkhole I don't see why they get 5 stars... they deserves one/ zero star They will scam you over

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.