June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Let me tell you, I was stuck with indecision for a few days. I have an old car and lately, it's…read morebeen a lot of wear and tear costing me lots of money. So when it wouldn't start and I thought to tow it to the dealership, I was ready to just call it quits and find another car. I started calling tow companies to get quotes. First place $200, second $150. Thinking about that in addition to however much the repairs would cost was overwhelming. But then I called Fernando's towing. Man, not only did they quote me half, they came within what? 10-20 minutes. They driver was friendly and professional. Taught me a lot about the towing industry. I was very fortunate to find this company. As long as I'm in the region, this will be my go-to for towing/transport

Very great service, he was very responsive and gave a great rate. I called a few other places that…read morecharged 2-3 times the rate and seemed very overpriced but he offered great service at what seemed a good price as well

Dispatch guy was very rude and not helpful. I was texting him since morning but was lagging…read morethroughout and when I finally got a call he kept asking the same questions and would cut me off when I answered. Very passive aggressive throughout the whole conversation too. I don't usually give yelp reviews even for bad experiences but I would put 0 stars if I could lol

Great employee. They ran into a problem and delayed my appointment but professionally handled. I…read morewould recommend their service.

My friend's car hit the curb on Technology drive and got 2 flat tires. She also forgot her wallet…read moreat home. I called 2 towing services. Some veteran towing asked for 176 dollars to tow the car from 220 Technology Dr to 115 Technology Dr where the Costco tires is and the wait time is 1 hr. This gentleman asked for 75 and wait time is 20mins. He did it just perfectly and professionally. Guys, pls call multiple providers and be very careful if they need your CC upfront. I got scammed in Torrance by a roadside assistance. They jump start my friend's car for $250, guess whose CC was it.

My car wouldn't start on a cold night at a local park in Irvine. Called Central Towing and within…read more30 minutes they came and jump-started my car. Thank you Central Towing for a fast service.

This company is amazing. Their level of professionalism and service is by far better than most. I…read morerequested a tow from Fontana to Apple Valley and their price was great and they arrived early to pick up our vehicle. Ms Shelia is very responsive and polite while chatting on Yelp and I am so glad that the other tow company didn't show on Saturday, because I got the pleasure of working with this group. Bravo to you all for being that company that is a step above the rest!. Sincerely, F. Carter, Fontana CA

Got a price without an address no thanks ! Ile keep checking thanks but no thanks ! Made it seem…read morelike I was getting a deal

Awesome road side tire service I found!…read more One of my team members suddenly got a flat on his truck and was stranded in the middle of the parking lot. Road Shield was able to send someone over there quickly and communicated accurate times. Once there, they removed the tire, disposed of the bad tire, and replaced the tire very quickly and easily. Great communication and service! Thank you Road Shield!

ZERO STARS.. I had Service less than two years ago after…read moremy battery died one from this company, and now and I'm having a hard time getting a hold of this the company to return my phone calls so that I can get my battery exchanged per their policy and contract that they would replace..

Excellent towing service! The team was fast, professional, and very efficient. Their pricing was…read morefair and reasonable, and they handled everything with great care. You can tell they really know what they're doing. I highly recommend this company to anyone who needs reliable towing services!

I had an amazing experience the guys were nice and very professional I'd recommend anyone to this…read moreBussiness Try them there the best

Not just quick, but honest and reliable! No complaints! I…read morecalled, desperate for a tow- customer service was stellar and tow came QUICK! It was the best experience I've ever had with a towing company. All good!

2nd time helping me out! Amazing service and super friendly. They took care of my 2 cars and I…read moretrust them very much. I have a classic car and it's hard to find a towing company who will take their time and be trusted! Highly recommend them