This is my 2nd time using them. They are incredible. I receive the best services from them. If you…read morewant your carpet to be clean your house to smell.Well, the service to be great.This is the company to go with. Datwone is the best. Love this young man

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

Dsteamer came out, gave me his recommendation on what package to purchase to clean my room, and…read morethen was able to clean it right then and there. My ceiling had collapsed and then I got it repaired so there was bits of drywall and insulation in the carpet that my normal Dyson vacuum couldn't get. Dsteamer came out and cleaned my whole room plus my hallway. The whole process took about 45 from the moment he arrived to the moment he left. My carpet feels and looks so much better now! He (I believe his name was Delvin) was very nice and professional. I would recommend Dsteamer again and will use them again later once I finish my other repairs.

We recently had Dsteamer clean the carpets in our 4 bedrooms and stairs, and they did a great job…read more DJ, the technician, was very professional and knowledgeable. He explained everything clearly and let me know that adding a stain and odor treatment would be the best option to help remove some of the more stubborn stains from the carpet. The service was fast, efficient, and the results looked great. I also really appreciated Adrianna's follow-up, she checked in a couple of times and was very patient through phone communication while I was arranging the service. They were actually the only company that consistently followed up on my request. Overall, a great experience. I definitely appreciate their professionalism and customer service.

Its right there in the name, seriously. Sheri in the office is a delight and instantly "got me" on…read moremy need for decisiveness and speed and was spot in in getting the COI for our building management. I like/need a high level of communication and got that in spades. Jim and Adam arrived in the promised window and after a walk through to explain the process and ask questions about my problem area they got to work. The smell of that pretreatment as it is mixed and applied is quite potent - but it is a good smell for sure. I mention that because we have an olfactory sensitive staff member who I had wisely told to stay away until we were done. While Fantastic was not the least expensive project quite I received they were very competitive and worked hard to understand my needs and earn my business. They are packing to leave and I could not be more pleased with the clean and freshness of our cheap glue down office carpet. Just because it looks clean doesn't mean it is and I wanted to see the dirty extraction water like always because I find it satisfying to see all that ick going down the drain. They were very careful with our belongings and respectful of our space at all points in the process. The big soup stain and the big Sprite mess at our front door are completely gone and the areas under our chairs that had all those little spots are nice and clean. Would highly highly recommend and will for sure use them again. Adam is apprenticing to James to continue the business and that is always gratifying to me on a personal level to support generational businesses that have survived and thrived.

Great work on my carpet that had been wrecked in a storm. Super friendly and helpful people running…read morethe place

I was looking to have my 2 sofas steam clean and my 6 chairs. First of all, their response is…read moregreat. They are fast to response and they can give you an approximate estimate with pictures. They came last week and the technician was amazing. Very polite and knowledgeable. He took around 5hs, and I knew when you book the appointment they give you a time frame, but what a difference!!My sofas and chairs looked great!!! Let me tell you this is the 1st time I'm cleaning since I bought them around 3-4 years ago. Highly recommend them. I have some bar stools that need to be clean and I'm about to book them

Very pleased with the results. Carpet looks brand new. Good Price. Highly recommended.read more

Very professional, punctual and affordable. I recommend booking your carpet cleaning services with…read moreH-Town Steam

Over a year ago, I requested quotes on Yelp for sofa cleaning. (Side note: if you've never used the…read more"Request a Quote" feature on the app, you should -- send one inquiry and Yelp forwards it to multiple companies for you.) Of the quotes I got back, H Town Steam was the most competitive. I didn't end up booking at the time, but circled back a few days ago and asked them to confirm the pricing from before. They responded right away and I got it scheduled. We had to adjust the timing a couple of times, but they were responsive and accommodating throughout. Shai showed up and did a great job on the cleaning. There was a small discrepancy between the price I was quoted and what he had on hand, so I flagged it and showed him my conversation with their sales rep. He called management on the spot and got it corrected immediately. Great first experience overall -- I'll definitely use them again.

Andrew was very friendly and helpful while cleaning three area rugs for us at a reasonable price.read more

Very respectful service and quality cleaning. We feel that we received what we paid for.read more

Awesome service!!!! got my floors back to new in no time!!!! Thank you Arnold and alex for all your…read morehard work!!!

On time service, truck mount steam clean machine cleans stains well. Reasonable rates.read more

I was in the market to have my outdoor stone tiles deep cleaned -- no matter how much I mopped,…read morethey always looked dirty. That's when I came across The Carpet Alchemist. Tevin Freese, the founder and CEO, personally reached out to me about the project, and I'm so glad he did. We had originally scheduled a time between 12:30-1:00 PM, but Tevin proactively called to see if he could come earlier. I couldn't be there in person right away, but I explained the job over the phone, and he and his assistant got started without missing a beat. After about an hour of work, Tevin noticed a haziness still lingering on the tiles and told me he wasn't satisfied with the results yet. He offered to run to Home Depot to get additional supplies, including an impregnating sealer specifically for natural stone -- something I hadn't even considered. His commitment to doing the job right was clear. By 2 PM, the difference was night and day. The tiles looked clean -- not just on the surface, but deep into the stone. I paid via Venmo, and the team wrapped up professionally. I highly recommend Tevin and The Carpet Alchemist for anyone needing tile cleaning -- especially if you have natural stone that needs specialized care. The knowledge, honesty, and attention to detail were top-notch.

They cleaned my two big area rugs it came out really good. Good communication. I would hire them…read moreagain.