Alward completed a relatively large remodel on our home in 2016, and the bottom line is even 5 stars isn't enough to convey how terrific they were and continue to be. If you're reading this and considering hiring them, you should.
We were remodeling some unpermitted work done many years ago in our basement - adding doors and windows, adding a bathroom with a sewage ejection system (like many El Cerrito homes, our basement level is below our sewer line to the street), adding an office space, adding a deck to the backyard from the newly added doors, redoing a family room space, adding a mudroom at another basement-level entrance, completely redoing the electrical and plumbing work to the basement, bringing everything up to current code, etc.
We met with many contractors and ended up getting 4 official bids. Alward's was the highest, but also by far the most thorough and the most confidence-inspiring. We had already made detailed enough plans to get the permits approved by the city, but there were many details that needed to be sorted out, and several big unknowns (cracks in our stucco indicating maybe the foundation had shifted in one corner of the house and there had been water damage inside the walls).
The main reasons we chose Alward were:
-- every single person we met with was honest, professional, friendly, and caring
-- it was clear they knew exactly what they were doing, and that any things we considered to be big issues were all things they had seen before
-- they were completely transparent about all costs and clear about the areas where they were fairly certain of their estimates and where there were some unknowns
-- they are just plain reasonable, good people
We couldn't be happier with our choice. The work itself was top notch, they guided us expertly through various decision points, all of their subcontractors were both excellent in their work and friendly with us and our kids, they finished on time and well within the budget they had laid out, and they perfectly managed all inspections with the city (which all passed with flying colors).
In addition to their high integrity and excellent work product (both of which you hope you're getting with whomever you hire), here are a few specifics to illustrate how they go above and beyond:
-- They do amazing cleanup at the end of each work day!
-- Billing invoices and budget progress reports are extremely detailed
-- During their own final inspection of the house, they were unsatisfied with one section of the interior painting their subcontractor had done in a particularly challenging area where old drywall was meeting new drywall with a different texture. We thought it was fine and barely noticeable but they insisted that it be perfect, and had their subcontractor come out and redo it (without charging us)
-- A couple of weeks after our project was completed, a strong storm knocked over a large section of a very old fence in our backyard. We decided to rebuild the whole portion of the fence along the backyard. When we called Alward to ask if they had a recommendation for someone to do it, they said they would send their own two-person crew to do the rebuild. They even did all the calculations for how much wood would be needed, and called in the order but had us pick it up to save costs/markup. The entire fence was rebuilt within 4 days of it blowing down.
-- A sliding door they installed became slightly out of alignment after a few months of settling, and wouldn't lock properly. They came out the same day we called them, adjusted it so it was working perfectly, and didn't charge us.
-- Earlier this winter, our heating system (which Alward was not involved with in any way) started having problems. We called them for a recommendation of a radiant heating expert. We called the person they recommended, and he was extremely busy. When we mentioned we had been referred by Alward, he came out the same day and got the system working again.
Bottom line: the whole organization is truly excellent, and highly respected by suppliers and subcontractors. You won't regret hiring them. read more