I have mixed feelings about my experience with Alset. There were strong positives at the start, but the execution and communication ultimately fell short for a $7,000+ investment.
The Positives:
The initial process was seamless. As soon as I put my details on the website, I received a fast response with a PDF outlining various options. The sales rep, Ryan, was very friendly and did a great job explaining the PPF options for my new 2026 Ram 1500 Rebel. He connected me with the manager, Luis, who was also incredible. Luis invited me to the shop, walked me through the packages (PPF, ceramic coating, and tint), and even helped me upgrade from a 1-year to a 4-year ceramic coating for a fair price.
The Issues & Communication:
The frustration began with communication. I wasn't told upfront that I needed to return for a one-week inspection, nor was I told about the $150 annual inspection fee. While I'm happy to invest in the maintenance, I would have preferred transparency from the start. On pick-up day, I ended up waiting in the office for an hour and a half because they were running late, but I never received a call or heads-up from Luis.
Quality Control Concerns:
The most alarming part was the ceramic coating. After picking up the truck, I noticed it didn't seem to have the hydrophobic properties of a coating. When I brought it back, I was told the technician had applied the incorrect product. Had I not advocated for myself and questioned the work, I would have paid for a premium service that was never actually applied to my truck. It's hard to trust the competence of a shop when you have to wonder if the 4-year protection you paid for is actually on the vehicle.
The Window Tint:
I cannot recommend this shop for tint.
* Windshield: They attempted the tint four times, and it still had scratches. I eventually had to request a refund because I couldn't keep wasting time.
* Moonroof: They didn't install the 5% tint which I notice and informed Luis. It required a complete re-do.
Final Thoughts:
To his credit, Luis tried his very best to make things right. He even sent an installer to my house to try and fix the windshield. However, as a client, I shouldn't have to fight this hard to get the service I paid for. I recently had a friend looking for ceramic coating and I recommended they go elsewhere.
Advice to others: If you use this shop, double-check every inch of their work to ensure you're actually getting what you paid for. read more