Monte the owner of of Al's is a guy who gets the job done right. He's prompt, personable, courteous and knows his stuff. We requested service through AHS and were fortunate to have had him sent out way. He gets the job done quickly and correctly all while keeping his scheduled time. Highly recommended if you want the job done right the 1st time. read more

Excellent service! This is 2nd time we have used Monte for appliance repair. He's knowledgeable & willing to find & fix the problem keeping us updated if need parts. Highly recommend & Will use again if need. read more

If I could leave 10 stars I would. Monte from Al's refrigeration is the best. He just came out and put in a few ice maker in our fridge. Monte is very friendly, professional and knowledgeable. He had to wrestle with getting the old one out but he won the battle. and on the way out he even gave me some advice on my washer. Thanks Monte!!!! We know who to call if we need help again. Patti and Marina Whitchurch read more

Monte repaired my less than 1 year old refrigerator and it gave him trouble. He persevered and was able to fix it. Other companies came out before and didn't have the tools or knowledge to fix it. Thanks Monte! You're the best. read more

I'll add my sentiments in line with the rest! If I could leave zero stars that would be my score. Set up appt with a 3 hour window, no call no show. Called 3 times went to voicemail. Never returned my call. Please do yourself a favor and move on from this one! read more

If you like a service guy who hates all people, his job and has a general disdain to ruin people's day this is your guy! Never had a service guy make me feel so uncomfortable in my own home. He doesn't even try to be nice or pretend to have customer service no hello. hi. how are you. I'm ----- here to fix your oven.... NOPE he just gets out the truck with a shitty attitude. He gave me attitude from the get go because I wasn't ready for him when he arrived ie dogs not put away and door open. Guess what you jerk you give a 4 hour window where you might show up , what do you expect customers to do take half a day off work waiting around for you? Its 2018 if you want customers waiting on you send them a courtesy text "20 minutes away etc" On top of all this he smelled like i stuck my face in an ash tray and smeared it all over. I could've over looked the overwhelming smell of smoke but you show up treating me "the customer" unkindly and rudely and smelled like smoke. Now to the work he replaced the same part twice and pretended like he didnt. Rather your hiring independently or through a warranty company tell them you dont want him! Not trustworthy total ass . Run!!! read more

Took them 3 days just to call back. My microwave took 5 days to reinstall after it was fixed...a way too long turnover time. And it left clean and came back dirty inside. They didn't clean any part of it so install took long as I was cleaning where fan is, filters, inside. read more

I was having a problem with our washer not spinning clothes somewhat dry so I initiated a claim with my home warranty company. They assigned Al's. Thinking nothing of it, I submitted my claim and felt satisfied. But then I had this nagging feeling like I should do my due diligence and research them. Going to yelp I see the five reviews for them are all one stars and horrible! I give the benefit of the doubt and spoke to a woman there. I expressed my concerns about the Yelp reviews and if she could say anything to provide solace the past reviews were just flukes. She assured me they were reputable and most that review on Yelp are generally negative? I halfheartedly agreed to have them service my washer as I also had no other recourse as my home warranty company had a list of contractors they use and couldn't assign another contractor? Surprisingly, they had a cancellation and was able to come a day earlier than scheduled which was great! Larry arrived and diagnosed the washer. Without putting a load in the washer he ran the spin cycle (clothes didn't spin fast enough to extricate most of the water) and determined there was not a problem. Took our payment and left? In his notes he indicates "drain, spin OK, suspect out of balance load"? There wasn't a load in there in the tub so he SUSPECTED out of balance load? I was not happy with the outcome as I felt I had been swindled for about 10 minutes work? After much back and forth with the home warranty company they assigned SEARS who I had much better results from. I'll be giving them a glowing review for their service. Yelp has been great in providing me the information to help me make informed consumer decisions. I wanted Al's to work out for me and prove the other reviews wrong but Al's proved they are deserving of their poorly rated reviews. Words of advice to Al's-work on your customer service so I or anyone else doesn't feel like they got bent over for a quick payout & submit your report to the home warranty company in a timely manner. I had to submit the receipt I received to the company as they hadn't received any documentation in 48 hours following the service and an additional 48 hours for the weekend? read more

This is probably the worst repair contractor in the state of Oregon. They were providing service on a dishwasher through a home warranty company. Surly repairman who barely knew what he was doing. Personally dirty and unkempt and had the gall to tell the warranty company our house was not clean enough for him to return. Stay away from Al's Refrigeration. Just say NO! read more

Don't use these guys for appliance repair if you want it done promptly. The spark igniter went out on my gas oven which was under a home warranty. Al's was the vendor used by the warranty company. First, it took a week after first contact before a tech came out. He did not have the part, so it had to be ordered. The next day, he told me it was ordered and would take 7-10 days. Two weeks goes by, and I call them to get status. Part is in, but will take 3 days for a tech to come out and install. So it will be nearly a month since first contact, and over Thanksgiving where having an oven is pretty important. This is a small part and a simple install (10 minutes tops). I checked online: the part could have been ordered with two day delivery. I will never use Al's again. Poor, POOR customer service and TERRIBLE scheduling! read more

The same thing is happening to us. Only with our microwave. It STILL has not been fixed. We called in the repair over a month ago! The main Tec acts like he doesn't give a fu** about your issues. Every time I speak to the Tec 's I am the one to make the call to them... They keep giving me the run around about they didn't put a tracking number on the first order from the factory and they couldn't find the package... Then they ordered it and ordered only one out of the two parts that they needed... All the while NOT contacting me to let me know what the hold up is.... Now, it is they got the parts but that isn't what fixed it...... NEVER NEVER go to this place!!!!!! HORRIBLE Service (if you could call it that) read more

They came to my house, said, "Oh, they don't make this part anymore. That will be $75," for my two year old dryer. He told me I just needed to buy a new dryer..........so I called Samsung, they mailed me the part for $5, and the boyfriend fixed it himself. Then we tried to call and complain and get our money back, but they never returned our calls. read more

Sub Zero, the maker of our refrigerator, recommended AL's Refrigeration to make the needed repairs to our refrigerator. They told us that he had attended their school @ Sub Zero and was highly qualified to make any repairs we may need. Monty, the owner, was on time on the day promised to make the repair. He quickly found the problem, scanned the refrigerators info. with his smart phone and the part was ordered simply and quickly from our kitchen. A few days later Monty had the part and was ready to complete the job. We were very pleased with his honesty, knowledge of the product & quality of work. His number is on our speed dial for the future! read more

If you've had an issue before, you should give Monte another chance. I find them to be very honest, diligent in the work they do and most importantly they come when they say they will. If you live in the Illinois Valley, Al's is the most reliable in our area. Monte saved me over $10,000 on my built in double wide refrigerator. I will continue to be loyal to this company read more