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    Als Formal Wear

    3.0 (2 reviews)
    Closed 11:00 am - 7:00 pm

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    7 years ago

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    6 years ago

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    David's Bridal

    David's Bridal

    2.9
    (87 reviews)
    0.4 mi
    $$

    Wow where to start. I originally ordered a dress but I had lost weight and by the time it came in…read moreit was too big so I had to reorder a smaller size. When that dress came in I went in to pick it up and went ahead and tried it on in the store to see how the fit was. When I tried the dress on I noticed a huge spot/stripes on the front and back of the dress near the bottom. It looked as though the dye just didn't grab onto those areas. I showed it to the employee and manager and they agreed it was damaged and needed to be replaced. Unfortunately at the time I was there the warehouse was closed so they couldn't confirm a replacement. At this point I had a little over a 5 weeks until the wedding date. Bridesmaids dresses usually take about a month to come in. The manager said she would mark the dress as picked up in the system but that she would call the warehouse the next day to see if they could get a replacement in time. She told me to leave the dress there in case they were able to process that. I was given no proof of this though and it was solely based on word and trust. Even though she said she had marked it as picked up. This didn't sit well with me but there was nothing else to be done. They said they made notes in the system so anyone should be able to go back and see that. The next day(well over 24 hours later) I still hadn't heard anything so I called the store. Sure enough she said she had forgotten and would get back to me. She did call back later and confirm they were able to get a replacement ordered and it would get here within two weeks. The problem at this point was that I needed to get the dress hemmed because I'm very short. They said they would waive the rush fee on alterations. I told them they really put me in a bind because I never planned on using David's bridal for alterations seeing as the cost is MUCH higher that going to a local tailor (I got a quote for $15 for a hem at a local shop while David's quoted me $60 without the rush fee). I asked if I could get free alterations seeing as it was their mishandling. They said it was the warehouse that sent them the damaged dress and not their fault. After lots of back and forth they agreed. I again was given no proof but only a "note in the system" Two weeks later the dress gets in. (Three weeks till the wedding) It's great fits great, just a bit long. And we make an appointment for alterations a week later. 1 week later (Two weeks till the wedding) I have my alterations appointment and they take the measurements and pin the dress to be hemmed. I notice the pinning isn't straight and mention it and she said it'd be fine and they would straighten it during sewing. When I go to end the appointment and schedule the pickup appointment I remind them that the store manager had agreed to waive the rush fee and the alteration cost all together. Several store employees/managers are involved at this point and no one believes me. I mention this "note in the system" that sure enough they can't find. Eventually after about 20 minutes they just waive the fee but roll their eyes at me and guilt trip me by saying the seamstresses put lots of work into the alterations and it's not fair for me to not pay, but they waive it anyways. They give me a pickup date for a week later Pick up date: 1 week until the wedding. The hem is crooked. Like majorly crooked. There's a designed slit in the skirt and the fabrics overlaps in one section. In that section the front fabric is hemmed noticeably higher than the back. Exactly where I told them it was crooked with the pinning. The hem is not straight whatsoever. Really happy I didn't pay for the alterations because I would've paid $60 for them to butcher the bottom of the dress. There wasn't much to be done at this point. I didn't trust them to not screw it up more and I only had a week until the wedding so I had to go with it. They didn't offer to make this any better or refund me. I would not recommend going here at all. They have great prices and selection however it's not worth the headache. I really expected more from them but they continuously let me down not only with service but quality as well. Spent about $200 for a messed up dress and a huge month long headache. Save your money and time.

    So i didn't have a good experience here. I called ahead of…read moretime and asked if i needed to make an appointment or if i could just walk in, which they said since it was a week day and not busy i could walk in. When i arrived i was greeted and an associate was trying to help me out but literallyyyyy every single question i asked her regarding dress selection and flower girl dresses she answered me "i don't know" like a million times. After about the 4th "i don't know" i kinda got annoyed!!!!!!!!! I asked "are dresses that are i store also available online" i asked if there were a more selection of flower girl dresses online, and i didn't receive a straight answer for anything so i just left! Wouldn't recommend honestly..... maybe i needed to make an appt idk..

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    My big day
    David's Bridal
    David's Bridal

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    Miller's Custom Cleaners

    Miller's Custom Cleaners

    4.0
    (64 reviews)
    7.0 mi
    $

    Update 2019: I recently gave the business a 1 star review but due to some recent updates I am…read morechanging my review back to the 5 stars the deserve. They have always done a wonderful job for us and we love coming here. Even after moving we will continue to bring our items here. Thanks! Tony

    Michael Coble…read more coble_3@yahoo.com ​August 6, 2026 ​Miller Custom Cleaners Attn: Millie, Manager 2216 N Collins St, Suite A Arlington, TX 76011 ​RE: DEMAND FOR PAYMENT - LOST AND ERRANTLY DELIVERED GARMENT ​Dear Millie, ​This letter serves as a formal demand for financial compensation regarding a brand-new shirt that was lost and misdelivered due to the negligence of your business. ​As documented by the enclosed receipt, I purchased the item on June 27, 2026, and promptly brought it along with three other items (four items total) to your location in a bag for dry cleaning in preparation for the July 4th holiday. Per our usual arrangement, no physical ticket number was provided; instead, your staff logged the drop-off under my telephone number you receiving a text message from your business notifying me when to return, I came to pick up my items, only to be given a single pink shirt while three items were missing. Over the subsequent days and weeks, your team searched for the missing garments and located two of them, leaving my new shirt as the final missing item. ​Your staff eventually acknowledged that the item was lost and confirmed after reviewing your video surveillance system exactly how the shirt wound up in the possession of another customer. Your staff contacted that individual to request the shirt back, but the customer denied having it. ​Following this discovery, your business offered me a $50 refund and $50 in dry-cleaning store credit. I explicitly refused and refuted this offer, as $50 cash and store credit do not make me whole for a brand-new $109 garment lost by your establishment. Since rejecting that inadequate offer, your business has flatly refused to compensate me for the actual replacement value of the shirt. ​Because the garment was new and I possess the original purchase receipt, I am legally entitled to recover its full replacement value. Therefore, I am demanding a refund totaling $117.98, which breaks down as follows: ​Item Cost: $109.00 ​Texas State Sales Tax (8.25%): $8.98 (A copy of the original purchase receipt from June 27, 2026, is enclosed for your reference.) ​Please remit payment in full via check or digital transfer to the address or contact information listed above within seven (7) days of receipt of this letter (by August 13, 2026). ​If payment is not received by this deadline, I will escalate this matter without further notice. My next steps will include: ​Filing a claim in the local Justice of the Peace (Small Claims) Court to recover the full cost of the garment, plus court costs and filing fees. ​Filing formal complaints with the Better Business Bureau and the Texas Office of the Attorney General regarding unfair and deceptive business practices. ​Filing a police report regarding the conversion and withholding of personal property. ​I prefer to resolve this amicably and professionally. I trust you will do the right thing and settle this matter promptly. ​Sincerely, ​Michael Coble

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    Stains and snags
    Stains and snags
    Stains and snags
    Stains and snags
    Snags

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    Snags

    Als Formal Wear - formalwear - Updated August 2026

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