I brought a poster board in to AlphaGraphics on a Tuesday to ask if it would be possible for them to print two words on it, as I needed to create a sign to use for business purposes the following Sunday. I was careful to let them know the time deadline, and was assured that it would be no problem for them to print the sign and have it ready when I needed it. I chose a font and paid a 50% deposit on the order, and left. On Wednesday I received a voice mail that my order was finished and ready to be picked up. When I arrived, I was shown the sign, and the employee pointed out the printing errors (which were not minor). I wondered why she did not mention this on the phone, and why she lead me to believe that there wasn't a problem and that my sign was ready. I made an unnecessary 20 minute trip to the shop to hear that the sign was ruined, instead of them letting me know on the phone. If they had told me the situation in voice mail, I could have brought a new poster board in on my next stop instead of having to drive there, learn the sign was no good, go buy another poster board, and then once again go back to AlphaGraphics. I brought the new poster board in on Thursday, which the employee took from me without further comment. It was only when I asked when I might expect it to be finished that she told me that the tech guy (who they called to fix the malfunctioning printer) hadn't even shown up yet. By this time it was Thursday afternoon, and only Friday remained, as their shop is closed on Saturday and I needed the sign on Sunday. She told me not to worry, that I wouldn't be charged for two signs, that I wouldn't have to pay for the initial damaged sign. Which, to me, was a given. Why would I pay for their mistake? After all of the inconvenience they caused me, I didn't think I should even have to pay the remainder of the cost, that the deposit should suffice, along with their apologizes for completely derailing my day. All it would have taken from them was an open line of communication to keep me apprised of the situation so that I could make my decisions about how to proceed. Instead they told me nothing, made me make unnecessary trips, and acted like they were doing me a favor for not making me pay for a damaged sign. It's not right to tell a customer their sign is ready when you know it's damaged. After pointing out my concerns, she replied with, "The sign is messed up, there's no doubt about it." They way they chose to handle the situation was to cancel my order with a dismissive and contemptuous arm wave. It's just as well, since at the rate they were going the tech guy wouldn't have shown up in time, they (again) wouldn't have bothered telling me, and the clock would have run out on my ability to make alternate arrangements. Total losers. read more