I'm not sure I'm qualified to review a hardware store. But in the spirit of the internet, I still…read moredo it - so there it is. A couple of weeks ago I came to this store for the second time (I've been in other Ace stores before, so I knew the concept). My objective was to buy material for a project I started a few weeks before: building an activity board for my one year old toddler. (Google what it is :-)). So I've been wandering around in the store to browse for random things to connect to this piece of wood and hope it's safe enough for a toddler to play with it. The variety of "stuff" they have is impressive so it took me a while to get a good overview. The friendly staff kept asking me if I need help, but I declined saying "I'm just browsing". I'm sure they thought I wasn't going to buy anything and might even steal a thing. After being asked for the fifth time I gave in and explained what I was building. The guy helped me find a couple of things and even came to me later with a suggestion (battery powered light with a switch). Great at upwelling ;-) Overall a great place to buy things I didn't know existed and my daughter loves the bright red activity board with a variety of locks, wheels and other things connected to it. Thanks Ace :-)

I rarely come here as I don't have much of a need, but their customer service is beyond amazing!…read moreSince I don't frequent this store often, I'm not familiar and one of the associates helped me find what I was looking for and the cashier was equally as awesome as he saved me $10!

This review is long overdue as I've had excellent experiences with Pacific Sales Colma Store over…read morethe years, with a big shout out to Henry W and Jason P there. 1) Several years ago, I purchased a Thermador double-oven from them. The installation guy pushed on the oven doors and made an indented profile on both doors (he should have pushed on the edge, not on the doors). When I called Pac Sales about the issues, they immediately acknowledged the mistake and ordered new replacement doors for the ovens, so it was a happy ending. 2) Recently I bought a number of floor models from the Redwood City Pacific Sales as they're moving the standalone Pac Sales stores into BestBuy stores. I had numerous installation issues with the purchase and I could not get much help from the RWC store. I grew desperate and called Colma Pac Sales for help. At both times, even though the sales were not through them, I got people to answer the calls right away, and Henry and Jason called back very shortly after that. Both of them were extremely patient, and they went out of their way to spend a lot of time to find my order and help me resolve all the issues, which was very much appreciated. I highly recommend the Pacific Sales Colma store and will definitely go there exclusively for my future appliance purchases.

Got a e bike on 9/14/25 a hey bike Mars 2.0 with the two year extended warranty an extra $200 . The…read morebike is trash the brakes are terrible almost ran over a kid couldn't stop then the brakes are making a funny sound the front fork stick . So I'm not happy with the bike so on 9/18/25 a couple days later go back to Best Buy to return the bike. They tell me that they will return scooters but they will not return E bikes. I told them nobody told me this at checkout. They told me there is nothing they can do so I'm warning all consumers do not buy e-bikes from Best Buy. They sell trash and you cannot get your money back now I'm stuck with something I'm afraid to ride or let anybody ride because they're gonna get hurt or even killed. And when I went in found out that they lowered the price again. The bike was an extra hundred dollars cheaper and they did not offer to reimburse me an extra hundred dollars even though I bought the bike four days ago never shopping at Best Buy again

We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

Noel is incredibly responsive, knowledgeable, and reasonable. He has helped us diagnose an issue…read morewith a washing machine and with a dryer. He responds right away and both times was able to diagnose at the issue. Highly, highly recommend Noel!

Another great experience with Noel. Diagnosed a washer problem hot / cold water input value. Came…read moreby at appointed time, even included an ETA, then fixed the problem quickly for minimal charge. Each time I call him - he confidently explains what he can or can't do, offers useful tips about the appliance and skips all the what ifs and any related nonsense. He follows through every time and billing is quite reasonable! Thank you - again - Noel! Highest rating *****

Faig is the owner and the technician too!! He is great to work with! He is honest, experience,…read moresubject matter expert in this field, the price is reasonable, service is excellent specifically on the urgency of my washer to fix. My LG washer was creating pool of water and it would not drain after washing. He ordered the draining valve part and communicate the price of the part and service so he can order and replace. It was an easy process. I also decided to change the moldy disgusted rubber part of the washer. I told Faig, what is the price so I said, let's do it! So, today he replaced the rubber and it looks very clean. He will give you tips to maintain the washer. This is my second time that I worked with Faig! It has been consistently excellent! Thank you Faig!!

Fair was awesome in my opinion. He gave me a time of between…read more10 & noon and showed up here just after 10:00am. He was very friendly and knowledgeable about my thirty year old Kenmore refrigerator. Other people I called said they couldn't get parts for a refer that old. Faig said it may not need parts. He was in and out in about forty minutes and my kenmore is fixed. Very reasonable and friendly. Just a regular guy taking care of his customer. I firmly and solidly recommend him .

They are great came out within 48 business hours after my call and we honest and on time. Told me I…read moreneeded a new washer and said rhat he wouldnt charge me for the trip to half moon bay. Of course I still gave him cash for the time and expertise.

Pleasure to work and would hire again! Alex was very communicative and on-time. He successful…read morediagnosed the issue with my LG washer and quickly fixed it when the part arrived. Thanks A Plus!

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Had a great first meeting, punctual, on time. Part of the deal was that the first meeting charge…read moreincluded follow-up on the issue. At first, they were communicative, then just disappeared on me. That was unfortunate, because I wanted to work with them to complete this project. I ended up just ordering a new appliance because I had to move forward.

We recently had Triton repair our clothes drier after having used them over the past few years to…read morerepair other appliances including our high end built in oven. We have also found their service people prompt, efficient, highly qualified, skilled and efficient. Vlad, who repaired the drier, texted to ask if he could arrive earlier than our scheduled appointment. He was friendly and efficient, and he quickly diagnosed the problem and made the repair. Mario from the Triton office called a short time after the repair to check that all had gone smoothly which it had. My impression is that Triton cares about the quality of its work and genuinely wants its customers to be completely satisfied. They do an excellent job meeting those expectations. We would definitely use them again.

My family and I were stressed after realizing our dryer of almost 10 years stopped working. We were…read moreafraid we would have to buy a brand new one. But my partner suggested looking for dryer technicians in South San Francisco to see if it can be fixed (rather than dealing with the stress of finding a new dryer, moving the old one out, and bringing the new one in). Turns out my partner was right! Regina was very attentive to us before and after the appointment. And Vlad the technician diagnosed and fixed our dryer! We also felt confident that the same issues fixed have a guarantee of 6 months, in case the dryer acts up again. Everyone involved was super polite and I'd be glad to call this company again for any other repairs. Thank you!

Great experience! Eugene was super responsive and replied almost immediately. He was able to come…read moreout the same day and was even flexible enough to come earlier than originally planned. Eugene was clean, thorough, and got our dryer fixed quickly. He also took the time to give me some helpful advice on how to maintain the dryer and keep it running longer. The repair came with a warranty as well, which I really appreciated. Would definitely call him again for any future appliance repairs. Highly recommend!

Eugene was available and came the same day to take a look at our dishwasher. Good diagnostic.read more

The store itself is a middle of the road Home Depot, but the curbside pickup experience has been…read moreterrible the two times I tried it. The first time I waited for 30 minutes and the 2nd time I had to go in after 30 minutes. When I went in, the store was not busy and they had just missed the pickup notification.

DEE sells really beautiful plants. I just recently purchased a birds of paradise, which is a really…read morebeautiful plant and fits well in our home. Service here took about a week and the value that you get just honestly depends because if you take your good care of your plant, your plant can grow very big and beautiful