Avoid this company IF timeliness, professionalism, thoroughness, and your personal belongings matter to you.
This company moved my HHG in late July, 2022. Our home was over 3800 sq ft, and Alpha predicted only 4 days to pack/move (Tues-Fri). I was highly skeptical it would only take 4 days but I'm not a mover, what do I know? That Tuesday Alpha showed up with only 2 guys, by the time they left around 4pm it had looked they barely scratched the surface. And when they left, they never informed me, which meant my garage doors were both open stuff strewn about, hopefully nothing was stolen. I had contacted Alpha's main office and spoke to a supervisor asking that the movers inform me before they leave at the end of the day, that way I can lock and shut everything up. He insisted he would pass the message along, unfortunately this would be a trend and Alpha would repeated leave without informing me. Alpha didn't show Wednesday until after 1pm, and it was obvious to my wife and I that Alpha would NOT finish by Friday afternoon. So beginning Wednesday my wife and I were packing, moving boxes, and loading while Alpha was in our home, and after hours once Alpha left. There was a silver lining to this because we were able to pack/load opened food pantry items, other liquids, and aerosols that otherwise might not have been sent. Thursday came and Alpha brought in an extra team so for most of the day we had 5-6 movers. And again, Alpha leaving at the end of the day and not informing me. Friday came and Alpha brought only 3 people, and by the end of the day--as expected--Alpha was not close to being done. So once again my wife and I packed into the night, and the next day, Saturday, Alpha arrived and finally around 4 or 5pm Alpha was finally complete. Then Alpha left without doing a walkthrough which by now I expected given Alpha's lackluster performance at that point. So on my walkthrough I found moving debris which Alpha left and one of my shelves that Alpha left behind, had a walkthrough been accomplished the shelf would've been identified.
Had my wife and I not assisted Alpha, then the move would have inevitably bled into the following week which was when our family departed to my next duty station. So bottomline had we not helped, we would have been forced to change airline and hotel reservations which we had to book several weeks in advance.
Alpha had also had a couple of temp workers who were clearly untrained. For instance, one of these temps would just throw loose things in boxes. My wife had to correct her that you don't lay bottles of shampoo on their sides and then pile lots of other things on top of them.
At my destination I would discover a number of items missing, and unfortunately never recovered. It's possible the destination mover "lost" these HHG, of course it wouldn't surprise me if it was Alpha, given Alpha's overall level of workmanship.
So again, if timeliness, professionalism, thoroughness, and your personal belongings do not matter to you, then look no further than Alpha. read more
