I hired Alpha Flooring and Cleaning Services through Thumbtack after researching their mostly positive reviews on various websites to refinish my hardwood floors after another flooring company's botched project.
Clayton and his wife came out and talked a good game, but in the end it was another shoddy, botched, and uncompleted project that I AGAIN had to have redone by a more reputable company.
On the surface, the floors looked okay but when you looked closer, you could see where they didn't bother to clean the floor before applying the sealant so there were various pieces of material and dirt that were sealed in along with air bubbles. And, within less than a day, the finish started peeling and you could literally scratch it off with your fingernail.
Additionally, they used a semi-gloss sealant on my kitchen but used another sealant on the adjoining bathroom so the sheen didn't even match. And, they didn't seal the floor under the refrigerator at all.
When I originally texted Clayton Bitencourt, the CEO according to their website, about the sealant not matching, he responded that he would have one of his crew members come and fix it. His crew member showed up and scuffed the floor but as he was going to apply the sealant, I noticed that he didn't have the same sealant product they used on the kitchen so I pointed it out. He then placed a call to Clayton but the name on his phone for Clayton appeared as Cleiton Silva. Clayton/Cleiton stated that he didn't have the correct sealant and he would buy it and return on Monday. Then, the crew member proceeded to use his vacuum on my kitchen floor and entry way while vacuuming the dust he tracked through the house, leaving scratches that ultimately peeled.
Monday came and went and guess what, crickets. I texted Clayton/Cleiton the next day and asked when they were going to show up to fix it and he responded and said he'd let me know when they were on the way however, he never advised me and the crew member just showed up but no big deal, I let him re-seal the area. The crew member flashed a bottle at me of what appeared to be the correct product but after he applied it, it was wrong again so either the finish was wrong or they poured the other sealant into that bottle and posed it as the correct product to shut me up. Immediately after the crew member left, I texted Clayton/Cleiton and told him it was wrong again and asked him to call me to discuss the wrong sealant and the floors scratching so easily but he didn't respond. I attempted to text him again but he apparently blocked me so I sent an e-mail through his website on the contact form but he has yet to respond.
After determining that he had blocked me, I initiated further research and discovered that this guy goes by three different aliases (at least), Clayton Bitencourt, Cleiton Silva, and Clayton Honorio. Additionally, his website shows that he is BBB accredited however, he is not.
I contacted Thumbtack and filed a complaint since that is how I hired him.
Unfortunately, I may be forced to take legal action to obtain a refund. read more