I had hail damage to my house in Mount Pleasant NC in March 2021…read more One company came out and met the adjuster for my insurance and they talked for about 30 minutes and then they both left. The representative for that roofing company never even contacted me to tell me that the adjuster found no damage. I called my insurance company and demanded a second opinion, as the houses on both sides of mine had damage and had already had their roofs replaced. I contacted Laura @ Morningview Roofing & Restoration out of Concord. She came out and chalked my roof, took multiple pictures of the hail damage to my roof and sent them to both me and the insurance adjuster. The repair work was approved. Morningview sent a crew out that completed the roof restoration in only 2 days and cleaned up the area, better than it was when they arrived. Unfortunately their were a few damages during the restoration. I contacted Laura and her boss Josh came out to assess the damages himself. He assured me he would take care of them. These 2 people that I dealt with from Morningview Roofing & Restoration were 2 of the most personable, honest people I have dealt with in probably the last 10 years. Great Customer Service. I highly recommend this company!

Professional and timely service from Concord branch. Very satisfied with the Plumber's work in…read moreremoving the blockage in the bath tub.

Called and they were on-site within 2 hours. They had the drains open fast and went overboard to…read morehelp us understand where the problem was. It turns out it was on the city's side and they even marked the area to help out the city engineers,

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

These guys were on top of it! Within 30 minutes of my panicked call they were on their way! I was…read morepretty frantic and they took the time to walk me through the process and what to expect if I decided to file an insurance claim. I ended up filing one and they helped me through the process and made sure to take care of the issue completely! I'm so happy with them and I'd definitely recommend them to anyone I know having a mold or water issue!!

Zachary Fisher was wonderful to work with. He kept his progress up to date through his Web portal…read more He restored my fire damage house to original condition within the estimated completion date of Aug2015. There was no smoke smell in the house. He will do what it takes to restore your homes if it was his own. Thank you. Kenneth Yau

From the owner: Formerly Diamond Restoration, and now part of the BMS CAT family. For more than 75 years, BMS CAT…read morehas helped thousands of homeowners and business owners recover from disasters - both big and small. By providing reliable recovery and reconstruction services to mitigate fire, water, mold and storm damage, we help get your property back to its pre-loss condition.

Before you let them do any work get an itemized invoice. They are very pricey. They did a job for…read moreme and It was extremely high in price. They were recommended to me by somebody else. I wish I would've gotten some estimates before I went with them. Very friendly, but they cost too much.

I have to say these guys are THE BEST! I woke up at like 1am on a Sunday to a weird noise and found…read morea pipe had completely come apart and flooded my whole kitchen, dining room and living room it was awful. I called Restoration 1 figuring I'd get some call service and hear from them Monday or maybe after 8am. Nope. One of their own people answered the phone. He asked some basic questions and got off with me and sent a guy out! By 2:30am they has come in, signed paperwork, got all my insurance information to help me with a claim, walked me through what to expect and started to get all the water up! They walked me through every step of the process and I felt like they really were there to help! These guys are awesome and even recommended someone for the repairs I needed after everything was cleaned up! I highly recommend calling them if you need help with water

I have been very impressed with Ronnie's work ethics and knowledge of home structures and…read morefoundations. I bought a home for my mom almost 15 years ago. She recently passed away so I'm selling the home. I had Ronnie take a look at the foundation and realized that the problems with the foundation that existed before I bought the home were never repaired--never trust your realtor to check on things for you to confirm changes were made :(. Ronnie is passionate about his work and it shows. I am confident that when I sell this house, it will be standing firm due to Ronnie's abilities and knowledge. I would recommend him highly!!!

After having a large shed full of yard equipment burn down completely, I needed to have the…read moreaftermath cleaned up before I could even begin to think about replacing things. I took a chance on working with a newer small business with no reviews yet and it truly paid off! Communication was really great. They were able to come out and get the job done in a very quick time frame and we're extremely competitive on pricing. Certainly hoping to never experience a loss like this again, but if it happens I know who to reach out to.

From the owner: At BAAR, we’re a small company run by real people with heart and soul. Every day, we strive to help…read morehowever we can. If you’re dealing with a loss in your home, we’re here for you. From guiding you through the process—at no cost, because knowledge is power—to drying, repairing, and restoring your home, we’re with you every step of the way. We offer direct, responsive communication, so you can reach us even when most places are closed. We’re also excited to announce that we’ve expanded our services! In addition to restoration, we now offer mobile mechanic services—from oil changes to control arms and more. Our skilled team provides quality repairs at unbeatable prices. Give us a call or text. Let us help make a tough situation a little easier.

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

A good company to recommend for water damage . great…read morecustomer service, does good quality work on flooring walls everywhere their services are needed