While one young man cleaned my chimney the other unhooked my dryer without permission and tried to sell me things that I didn't need. It was a terrible experience. read more

super job by Nate and Caleb cleaning my air ducts, and fireplace prompt and efficient, thank you!

Alpha and Omega attempts to upsell on their services, and the services that they do attempt to sell can be found at much more reasonable prices from other providers in the area. They found issues with my chimney, and provided a quote for approximately 20,000 to partially fix them and to install a stove, instead of a full fix. I was able to have an engineer come out and masonry experts actually come and assess and find that it would cost less than that for a full rebuild of the chimney, but that it would not be necessary. The exact services that Alpha and Omega offered were about twice the price than can be found elsewhere: the gas insert, masonry, and chimney liner quotes were all about twice what other companies quoted. read more

This ignorant company wanted $308 to come out just to give a quote! Another chimney company came out who didn't charge for a quote got the $7,000 job. read more

I am compelled to tell you of my bad experience with the company's new management. I have only had my gas fireplace serviced by Alpha & Omega. I was amazed at the increased price of a service call. Formerly a house call was $150 but today, the company has "levels" of maintenance. I chose the Level 1 service as I thought my fireplace needed cleaning and it had stopped working. The charge would be $279. The original Alpha & Omega company's name and customer base was purchased by a new company that has retained the name. The hand control which the company sold to me no longer worked, and in order to start the fireplace, I had to flip a switch on a box wired to the inner mechanisms of the fireplace. To get to it more easily, I had to pull it out in front of the fireplace. Now the switch wasn't even working. I told the company I wanted the fireplace to work and for the handset to work once again as well. In addition, part of the Level 1, $279 maintenance visit was to include a chimney inspection of the inside of the chimney. I told the scheduler that I didn't think the chimney needed inspection because it was lined specifically for the fireplace insert. The chimney also has a cap on it to prevent birds from coming in, so the chimney inspection was once again, is unnecessary. Even so, the technician said he used a drone to inspect the OUTSIDE of the chimney and it looked OK. That is not what I was told I was paying the overpriced Level 1 charge for, in my estimation. The charge and service rendered proved again that the charge of $279 was inflated. I felt the service was "padded" with the requirement. By the end of the service call, Dave, a very nice, polite and courteous technician and his "helper" Butch, had done a reasonably good job but had not met my objectives. The fireplace worked. Dave found the problem. It was a broken wire, likely broken because I had to pull the on/off box out in front of the fireplace. He fixed the broken wire. The fireplace ignited, and once we had replaced the batteries in the remote control, and it was reprogrammed to connect with the on/off box, the remote control worked. The problem was that the remote control had to be held about an inch or two from the box to work. The remote control certainly could not be used remotely. Since very little chimney inspection had occurred, and since I bought the failing remote control from Alpha Omega, I hoped Alpha Omega would honor some sort of warranty or at least give me a discount on a new one. The technician told me he'd check but he was not authorized to do that. He also told me the original remote control I'd bought from Alpha Omega for $150 (at the time a price I thought was high) WAS NOT EVEN THE CORRECT REMOTE for my kind of fireplace. Whose fault was that?, I countered. I trusted the former technician from Alpha Omega to help me make the right decision on a remote control when I agreed to get one. The new remote control would cost me a mere $495 MORE. I was outraged at the price and said the company was gauging a long-time customer. I told him I thought it an unfair price and I believed I deserved a discount. At cost would be nice since the company's predecessor recommended THE WRONG REMOTE CONTROL. Two managers on duty, not the boss who could offer discounts over $50, offered a $50 discount. A pittance. To add insult to injury, I was told the COST of the new remote control was $150 to the company. The rest of the $495 price tag was for THE SERVICE CALL. That would be another $250 over the original $297 service call. A total of $495 for the INSTALLED NEW REMOTE. Exorbitant! And by the way, even though the technician offered to stop back after his last call and on his way back to his home base in Williamston, I would probably have an ADDITIONAL $50 tacked on for the return visit. The $50 discount both acting managers offered to me would be eaten up with a $50 cost of the return call today. I offered to pay the COST of the new remote control device which was $150 and $50 for the return visit. Basically an additional $200. Fair in my book. NOPE. The acting manager told me that he would have to decline that offer and that if I felt I needed to give their company a bad rating, I should go ahead and do that. He would not be asking his boss for more. So here it is. You can decide if YOU want to be an Alpha & Omega customer. They don't want to keep me as their customer, apparently. So be it. If Alpha & Omega honor my offer to pay $200 for the purchase and activation of a new remote control that costs them $150, I will gladly take this negative review down. Nuff said, as my Mom used to say. Thank you, read more

Received an astronomical quote for chimney repair and was charged $299 just to give the quote.

Very nice people - on the phone. Never showed up-2 days in a row. Understood the first day- Second day- ridiculous. Some people take off work for 3 hour window to be home. Give up. read more

Alpha and Omega Chimney Service was an excellent choice for our chimney repairs. Provided a very professional and responsive repair service with outstanding customer service. Provided cap and crown cement work, as well as brick tuck work that came out great, and will provide years of peace of mind that our chimney's are in top performance and structural shape for years to come. read more

This company will scam you for as much money as they can. After a terrible experience and having paid them hundreds of dollars without a working chimney and then being told I would need to pay thousands more, I complained to the manager. Then they call me today to ask how was my work and if I wanted to schedule more work! Lol. What?! Stephen is friendly enough but he is dumber than dirt. Thanks for wasting more of my time, Stephen. read more

I can't recommend them. They couldn't do the things we wanted and still charged us a bunch for coming.

Totally unresponsive to me. I first contacted them via their web page, providing my contact information and need for a chimney inspection and diagnosis of our problems and the fixes required. Then I received a note back from "Stephanie", who said that FIRST they needed my service location information (which I'd already provided by filling in all that on their web form...). And she said to send pics of our chimney and the fireplaces, wood stove, etc. So I took those photos of all that and sent them off, hoping to hear back about scheduling a chimney inspection. I asked Stephanie to confirm that the pics were received in good order. No response to that. Thus I wrote again. And it's been crickets since. Anyway, no worries, as I went to Dr. Flue of Tecumseh, as I received an immediate callback and quickly got an inspection scheduled, and talked to a friendly, knowledgeable individual! read more

This is how it should work. I was given a $199 quote for a basic chimney cleaning and inspection. Serviceman was on time, super friendly and professional. He completed the work in a timely fashion, did not attempt to upsell, and was honest about the good condition of our chimney and cap. In the end, he charged me $199, we shook hands, and he was on his way. Aside from the pristine fireplace he left behind, you'd never know he was here. Now I'm recommending the company to my neighbors. read more

The whole experience with the company was excellent! Caring customer service skills and did a very good job. He explained everything very well and made some excellent suggestions for consideration to improve things. Even took pictures of the chimney at the top to show items that needed future attention. Thank you very much!!!! read more

I used them twice - once for a gas fireplace repair and another time for a wood fireplace inspection. I was kept informed on what to expect, appointment times and estimated amount due. I appreciated that there were no surprises and would recommend using them again. read more

I was very disappointed with our experience. We had a water leak in our chimney/gas fireplace every time it rained. We called and received an estimate of $575 to repair it and tune up the fireplace. They came to perform the service and were here for about 20 minutes... ran some silicone around our chimney and vents, rearranged the embers which were displaced by water, and spray painted the interior which had rusted (nothing we couldn't have done on our own). Two days later it rained and the leak was still there... we called to have them come back out and were told it would be another $90 to repair. When we called back to ask about the cost and voice our concerns (very politely) we were told we would get a call back... which has still not come after 3 months. Now we are stuck with a water leak and have to contact a new company to start the process over. I felt the expensive cost of the original visit should have more than covered the initial issue. At the very least I would've expected a call back after voicing my concerns regarding the price. read more

We hired them to scope and sweep our chimney. Robert and Tyler were professional and did a thorough job. I appreciated that this company is up to date technologically and sends e reminders and invoices. Will definitely call them in the spring to have some masonry work done. read more

We scheduled an appointment for this company to come out to our home because we were smelling gas out of the fire place and also couldn't get the fireplace to turn on (thankfully we couldn't turn it on). I am pregnant and we have 2 toddlers at home so the smell of gas was concerning. The technician came out, did some quick inspection, said he didn't find a leak, did a minor cleaning and said we needed new parts to get the fireplace started. Charged $300 for less then an hour and accomplished absolutely nothing. We then Called DTE to come out. What do you know, there was a gas leak coming from the fireplace. DTE turned the gas off to the fireplace and said thankfully we didn't get that fireplace to turn on. My husband called the office the following day and explained that the technician completely blew off the gas leak and only wanted to sell us on parts to fix the fireplace. My husband asked for a refund for the ridiculous service they provided, the manager offered $20 back. Well, this company will not be back to our home and we already cancelled service with them for rental homes we needed service on. Most importantly our family is safe and thankfully the technician couldn't get the fireplace on since he completely blew off the gas leak. Keep your family safe don't use this company read more

Did a great job cleaning my chimneys (we have two fireplaces). They were on time and cleaned up the workspace well. I'm only giving 3 stars because they broke my fireplace grate. There was no offer to repair it, replace it, or deduct a portion of the replacement cost from my bill. read more

The guys gave us very good advice. When they did the job, they were on time, cleaned up beautifully after the work and were very polite. They also noticed something additional that needed attention and asked us if we wanted it done too as long as they were here. The job went very smoothly and we were totally satisfied. What more could you ask for? read more

These are nice folks who really know what they are doing. Hire them

Punctual, fair, wants to keep you as a customer and will do what it takes to continue the business relationship with you. For anything related to my fireplace or chimney, I'm not considering anyone else. read more

They are as good as it gets! Not only did they do an excellent job rehabbing our 40 year old chimney, they also went above and beyond the call. We had a 'critter problem' (squirrel in the attic) caused by the swiss cheese chimney (before the rehab). Steve came out on his own time on a Saturday to install a live trap, and returned daily to check on it. You can't ask for anything more. read more

They were organized, communicative, timely and did a great job.

They were excellent in the installation and chimney sweep of my new wood stove. Steve and crew were timely, under-budget, and their attention to detail made all the difference. by the stars above, I would and have recommended them to anyone. read more

They did a fabulous job over decades maintaining and fixing my chimney in East Lansing. I have moved to hot, sunny Arizona and no longer use a fireplace, but I would certainly highly recommend Steve and his crew to anyone who uses their fireplace in the Lansing area! read more

Steve and his crew came out to install a new wood burning stove for us. They were very friendly and knowledgeable and worked efficiently. Only giving 4 stars because scheduling with them was a bit of a challenge, however we would hire them again. read more

Prompt, professional, we requested this service from across the country. There were updated photos of the process throughout, clear expectations, and a fantastic outcome! Thanks so much! read more

Steve and his team have cleaned multiple fireplaces for us on multiple properties. Always easy to work with, fast, efficient, and clean when they leave. Will have them back for more! read more

They showed up on time and were friendly and helpful. I believe they did a good job cleaning the fireplace, and they seemed to genuinely care about the condition of it, going forward. Rating them a 4 instead of a 5 because their prices seemed a bit on the high side; but sometimes you get what you pay for, so that's not necessarily bad. read more

Called they about my fireplace not working. Never even looked at it. I had indicated i would like to have a fan installed. Told me I needed an all new unit because manufacture was out of business. Charged be $115.00 service call and sent me a quote for over $10,000 to install a new gas fireplace unit. I think not! read more

I used to use them to maintain my chimney but a few years ago, I converted to gas and had them replace the liner, spaulding bricks, and put a new cap on the chimney... Haven't had a problem with any of it... Excellent workmanship... I'd call them again but I don't think I'll need them... read more

The two folks with Alpha Omega came out to conduct a level 2 chimney cleaning and inspection. Both were respectful of my home (use of protective blankets, removal of shoes, etc.) and were efficient with their time on site. As a new owner to the home, I was pleased with the camera equipment portion of the inspection, as it provided mostly peace of mind that I know what the condition of my chimney is, opposed to not knowing and hoping it was in good condition. I was pleased with my service and would recommend them to others. read more

Horrible company to work with, especially the owner Dustin. His cost to install a new stove and liner was double everyone in the area. When I approached him about the cost and a breakdown he stated they don't work that way. They only good thing they did was introduced me to Heat N Sweep which sold me a nicer unit for less money and even took the time to show me the breakdown of all the cost involved. Dustin could definitely learn some customer serve and respect from the owners of Heat N Sweep. read more