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    American Flooring

    3.1 (15 reviews)
    Closed 9:00 am - 5:00 pm

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    5 years ago

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    6 years ago

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    2 years ago

    Dishonest. Salesman added a bunch of fees beyond what was quoted over the phone after it was ordered. Very disorganized to boot.

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    5 years ago

    Loved the owner, Doug, and both the carpet (forgot his name) and the LVT installer, Jacob, were awesome. Great experience.

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    5 years ago

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    13 years ago

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    4 years ago

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    13 years ago

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    Douglas D.

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    13 years ago

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    Review Highlights - American Flooring

    Just want to say thank you to Jeremy, Shayne, Ted and to all the contractors that did the projects for us.

    Mentioned in 2 reviews

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    LL Flooring - Lansing

    LL Flooring - Lansing

    (6 reviews)

    Install went on for weeks. (Smug) Corporate customer service was mostly useless and seemed…read moreuntrained/unmotivated. The in-store people, who focus almost entirely on sales, acted professionally. Maybe they should expand what is covered by in-store people because (repeating myself), corporate customer service is weak (Understaffed? No good tools? Untrained?). I had to get a finish carpenter to fix things several items broken by LL during the install e.g., inside and outside doors. Discounting the above issues, the flooring, once repaired and fully installed, is nice. Based on my painful(!) weeks long experience trying to get satisfaction before the installation was even complete, I have limited confidence in the "lifetime guarantee" that was promised. IF YOU LIKE TO AVOID HUGE HEADACHES................ If you want to use LL for your flooring, don't choose light-colored molding. The molding materials have quality issues where the light-colored molding will not have a consistent color. This will extend your install as no matter how many times they order the material, it won't match. The installers can't magically pull the correct materials out of thin air.

    Darin is a rockstar! This guy is a stand by his word guy,…read morewent way out of his way to make sure we were 100% satisfied with our buying experience! In a nutshell, we ordered a hand scraped, distressed bamboo and when we brought it home, it was a completely different color, like 4 shades too dark. We took a piece back to the store, compared it to what we ordered, just to be sure, and sure enough, way too dark! Darin arranged for the correct flooring to be delivered, picked up the wrong stuff, apologized 10 ways to Sunday, even though it was clearly just boxed wrong at the factory. Then cared enough to follow up after the Install, to make sure we were still happy! If you go to store 116 in Lansing Miichigan, make sure you ask for Darin!

    American Flooring - carpeting - Updated May 2026

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