We had a good experience with Flooring America in Okemos. We got 4 estimates for what ended up…read morebeing 960 square feet of carpet, and were quite disappointed with the quality of product and service from places like Empire and The Carpet Guys. We also got an estimate from a small business locally. Flooring America was able to beat their price. Our salesperson, Ben, was helpful and responsive whenever I had a question or needed something -- even emailing back on his day off. He explained everything in clear terms, and he gave straightforward answers to questions I had about types of carpet, how different types would stand up over time, etc. He was the only one of the four places to measure with a laser!!! Some of the others just kind of threw their tape measure around and whatever number they got was "close enough." Then they'd scribble down figures in pencil on graph paper. I think the laser is much more accurate. The carpet was ordered and ready for when our schedule would allow for us to have it installed. The installers were polite and efficient. They explained what they were doing, and they consulted me whenever they had a question about which way I would prefer they do something. They did a beautiful job, and I am happy we chose Flooring America. And I am so pleased to have my nasty old carpet out of here!

The team cares deeply about service and delivery, and they take the time to make sure the job is…read moredone right.

My 3rd time have a project need to be done with American Flooring and all I can tell is we are so…read morehappy to have them done our projects from carpet to vinyl planking. We had new carpet done for living room & our kids room last year and early this year . Vinyl planking is for our kitchen just yesterday. Just want to say thank you to Jeremy, Shayne, Ted and to all the contractors that did the projects for us. You guys are great and doing really good job. Highly recommend their products and service.

We are in the process of getting our house ready to sell. One of the things that had to happen…read morewas to get rid of the gross 20 year old "white" carpet. American Flooring was recommended to us by a friend who is a builder as having honest, and knowledgeable staff. We worked with Doug and Jeremy. Both were more than willing to answer questions but never tried any high pressure sales tactics. They always gave us time to search the store but were always available if needed. They even measure your home for free if you want even if you are self installing. Best of all the floor we bought was exactly what we wanted and looks fantastic.

Very friendly, helpful on the phone. Scheduled a carpet cleaning shortly after a catastrophic…read moreevent occurred on my wool area rug. Arrived promptly, charged me as quoted, HOWEVER the rug is no better off now than before the cleaning. Still stained in several areas and overall does not appear to be any cleaner. Now I have to take the rug to another cleaner to actually get it cleaned. Really wanted to use a local business, but I actually need the job done right.

From the owner: Castle Cleaning services provides carpet cleaning, upholstery cleaning to the Mason Mi Area.read more

I scheduled the appointment online yesterday and the appointment was for today. Keegan showed up…read moreduring time frame scheduled and he did a wonderful job. He explained what he was scheduled to do and how long it would take prior to starting. I would schedule Stanley Steamer again. Carpet looks excellent.

I spoke to the lady on the phone to schedule service. I use them over a dozen times in the past 15…read moreyears Great job they do. The lady on the phone this time told me I wasn't in her area and that they have a new computer program and they can't schedule me. Awful awful customer service. Ask to talk to a manager and she said she was it. Ugh

Great service and the carpets look like new again. John moved the sofa and loveseat, took his time…read morecleaning the heavier wear locations, and combed the carpet as he worked. He was also very affordable in his pricing. I would definitely recommend John's Pro Clean and will be using his services from now on.

use the company, but it's unappreciated that they feel the need to park in two parking spots and…read moresit inside of a gas station for 20 to 30 minutes with seven or eight guys all talking, just taking up spots not parking properly and simply not acting as they should in a commercial vehicle... if that's how they act when they're not actually working, I would hate to see the quality of work they do... choose mid west carpet they are polite and professional..