After long being a yelp member, I decided to write my first review.
Please note: I purchased a deal via Living Social.
I realized this is a small local business and I dislike that I am about to say critical things about it, but I believe that business is still business whether it's small or big.
1. the number provided 760-213-4133 was quite hard to reach. Almost often, it's the voice message. I also believe this business is doing real estate service?? My husband I thought we reached a wrong number...
The one or two times my husband did reach a person, he was able to reserve the board and settle to meet at our agreed time.
2. The day came, my husband and I showed up. This rental is attached to a gallery and some food shop. It's quite tiny, almost hidden. It was actually some person working at the art gallery who opened the door to the rental place. And to our surprise, no one who worked there was there. So we waited. We called (nobody picked up) and we waited some more...
3. While waiting, I got frustrated, so I went back to our car. Husband came back later also very frustrated to the car and told me he had to have some talk with a person to say that Living Social deal we purchased had no kind of receipt so we had to pay the normal price of the full day rental. But after some few other ppl who purchased the same deal as us show up, the person who refused to let us rent, drop the subject. Very very weird...I mean we did agree to do rental, appointment was made, we showed up with our printed living social deal that had bar code plus the voucher number. Anyways, we were both very frustrated at this point. I believe that about 1 hr passed by from our original agreed appointment.
4. When the person finally agreed to let us rent, he asked if we had anything to carry the huge paddleboard to the water. We got confused. We said we were not notified in any way that we had to carry the board ourselves. He said, you could buy soft rack down the street for 30$. Otherwise, no renting the boards. Um ok, so we go down the street to purchase soft rack (no choice), and 30$ soft rack is sold out, so we purchased 50$ soft rack. By this time, we are angry. We are late for our bbq and felt very sorry to our friends who purchased the Living Social deal.
5. Finally, after showing up,the person was helping out other customer. So we waited. By the way, there is only ONE parking space available in front of the store. So we parked on an adjacent parking lot that belonged to another establishment. So now, it's been like 1 or 1hr30 min, we were parked. Toll truck came and asked us to get out. We said we are almost done. There are still other parking spaces on that lot. Toll truck guy said we've been there way too long, get out or he'll call police...omg. Stress after stress. I rented paddleboards before in Mission Bay and NEVER did a rental process went this long and this bad!
Finally, paddleboard person helped us load the boards, then said to not use this parking lot since it belonged to another establishment. Um hello, you guys only have ONE parking space that was occupied by another car. Could you do good business and maybe suggest WHERE THE HECK we should park instead?? WE were there since 10AM AND DID NOT LEAVE TILL somewhere around NOON TO 1PM!!! OMG.
Suffice to say that we and our friends would NEVER go rent the boards in this establishment.
When you agree to the time and date, please show up.
When you call the business number, please somebody should be picking it up or at least RETURN calls.
When the owner made deals with Living Social, do let your employees let know of it to avoid unnecessary customer service issues.
When you've got only one parking space, please at least try to be helpful on where we should park and help out carry the boards to the parked car.
And please please ppl, you need to carry your own boards on your car. read more
