This company has been awesome from start to finish and they continue to check in on me to make sure…read morethat I am happy. From the sales to the removal and installation of my new hot tub they have been first class shout out to Doug and Lamontre as they were awesome to deal with during the sales and installation process. I will continue to recommend this company and use them for future service of my new hot tub.

i had a great experience with this company! my jacuzzi broke and initially i could not find anyone…read moreto help. I finally called sandra at the spa and sauna. she took all of my information and arrainged to have Doug their service technician come to my house THE NEXT DAY! He fixed the pump and guided me through the restart procedures. I find it refreshing to have a company with such a helpful staff and service department. i would recommend them for any jacuzzi issues. thanks again to spa and sauna of Santa Cruz, Ca 9 (and to Sandra and Doug)

We highly reccomend Santa Cruz Fireplace and Hot Tub for a hot tub purchase. My wife and I had been…read moreshopping for a tub for some time. We were sent to a popular seller in Capitola and were disappointed in the lack of knowledge and saleperson pressure. On the flip side of that was our experience at Santa Cruz Fireplace and Hot Tub. Chris was friendly, knowledgeable and not pushing us to buy. The tub we bought is fabulous! And Chris and his team were amazing in every step of the process, from purchasing to delivery to ongoing support of maintaining our tub. Nancy

Thank you for being an awesome biz. We bought a fireplace 3 years ago. Gas and fancy. It was a…read moresplurge. We could have done something cheaper online. We wanted to support local. SO GLAD WE DID. Warranty is over and fireplace didn't start up. Called service and asked them to come out on the voicemail. 24 hours later, got a call back. They told me an easy fix. It fired right up. Saved me money. Gave me great service. 10/10.

After posting the first review the service manager contacted me via e-mail and apologized for…read moredragging out the repair. The repair was done a few days later and the spa is working great. We are glad that we purchased the two person D'Amour SE with the more powerful pump. It's the perfect size for two people. We had barely a blip on our PG&E bill after having it for a month. When we did purchase it Renee worked with us on the pricing and we were happy with the sales part of the transaction. As long as they improve their service I would recommend buying from them.

Christopher and Renee are awesome! Super helpful and friendly, very knowledgeable, and they try to…read morefind the right hot tub for your needs without over-selling. There is no rush, and they create a very comfortable vibe in the store, always there to answer questions or help with guidance without hovering or being over-bearing. Due to the multiple brands available there they seem unbiased, simply trying to fit your needs. Loved working with them both and we highly recomend this store.

Mark and his crew are incredibly talented and easy to work with…read more With their care and strong work ethic- my spa will be around for a very long time. I highly recommend Pleasure Point Pool and Spa.

Mark was clear on the phone with what might or might not be the problem I was describing, he made…read morean app't for the very next day and was there fast as lightning when the time came, was very informative and helpful and gave me a plan for how to deal with my spa. He fixed the ozonator injector, told me why my pipes looked the way that they do, explained what chemicals were in the products I was using and what products would work better because fewer chemicals would be involved and they would be easier to dispense, and that I could get those at Ace. He never was vague, talked down to me or tried to sell me anything, which, unfortunately, is what many businesspeople do to elderly women. In addition, he drained my spa. He let me go over the notes I had made from his explanations about treatments I should use going forward and found some errors about ounces versus capsful, etc., for which I am very grateful. All of this for a diagnostic visit, and all that he wanted in payment was the reasonable fee that he had quoted to me on the phone for a diagnosis. I chose to give him a tip, but he was reluctant at first even to consider accepting it. He was recommended to me by someone I trust and who explained everything that Mark did for him, so, in a way, this review represents 2 people who have had wonderful experiences with Mark's generosity, extensive knowledge and experience, ability to clearly communicate complex information, and overall personal integrity. Mark Landig is a kind, articulate, and intelligent man who knows what he's doing with chemistry and the hardware of tubs, and he has the good health of the customer in mind.

I have an older SPA that had been sitting empty for about three years. When I filled it back up, I…read morediscovered it had a leak that needed to be repaired. Living on the Santa Cruz side of the hill, I found it really hard to find anybody to even come out and look at it. What is more, I was worried that, given its age, it would not be worth repairing. I even contacted the company that originally sold it to me, and they weren't interested in the business, but were happy to sell me a new one if I wanted. I contacted APPI after reading a positive review and they didn't disappoint. They came out that weekend, and to my horror, they discovered that a rodent had taken up residence in the foam and chewed through tubing and some electrical wires. I would not have blamed them if they had just said "Sorry, I think it is a lost cause", but he soldiered on through. What is better, the bill for the service was exceptionally reasonable. I was preparing myself for something around three times what he eventually charged. These guys are a good, hard working, honest bunch.

They came by switched out a pump for a brand new one. Repiped everything. Installed a new pool…read moreheater. Knocked it out in a day. Came by another property and fixed a jacuzzi switch. Great service, fast and cool products are their store front. Go to for all things pool related. Thanks yall!

We bought a Hot Spring spa from Monica. Great customer service went above and beyond to answer all…read moreof our questions & got us the best model for my son and budget. They had a great Memorial day Special/ 4th of July and we got our spa last summer. We had Tyson come up to do some adjustments today and he was so professional and courteous. We had a wonderful experience with him. Spas by the Bay has a great showroom with a lot of models. They took the time to explain how to use the chemicals and what would be a better system for us a salt vs chemicals. When I did my research, hot spring spas are the Mercedes of all spas. They have the best warranties and are the most energy efficient and less maintenance/more reliable.

Great experience with Spas by the Bay. Sales, product, installation, and service all outstanding…read more We worked with Joe who knew the product, was not pushy at all, answered all our questions, and facilitated the build and install. We got a 2026 model Hotspring Jetsetter LX. Best hot tub I have ever been in, super quiet, powerful jets. We use it a few times a week. I was a bit concerned about the power needs of keeping it hot but the insulation is amazing and the heater only comes on for a few minutes every 4 or 5 hours (see the graph from my Tesla power management app). The top is very light but keeps in heat and also the water. Only had to add a bit of water after 3 months! Recommend this equipment and this vendor. I can't comment yet on their warranty service as the product has been flawless.

We recently bought a hot tub from Chet..he was honest and a nice guy and his prices beat out other…read moreoverpriced places...he helped us through the process ..We love our new hot tub thanks to Chet and the hot tub warehouseAnd the staff who brought in hot tub they where awesome ,they couldnt get hot tub thru side yard (too tight one area) but had fence guy come and remove and replace fence ..all worked out seamlessly.....

We are beyond thrilled with the level of customer service and support from Hot Tub Wherehouse. Chet…read moreand his staff are extremely knowlegeable! They have helped us every step of the way with our new spa. We couldn't be happier! Highly recommend! Thank you, HTW!

I have been dealing with San Juan Pools of Monterey for several years. My pool was dated,…read morein-ground build in the 1950's. The work over these years included having the pool totally resurfaced, new waterline tiles, new plumbing and a new cartridge filter, variable speed pump, chlorine generator, heater, LED lights, deck jets and deck coping, new central drain, skimmer and I also had them install a 10' diameter in ground SPA. You can say I transformed my old pool into a modern day beautiful oasis on my property. All the work was done over the years in various stages and I will say that dealing with this long time family run business has been flawless and without any complaint. From the Father, Pierre, to his son Domenico and their professional crew, I tell you they are the very best to deal with. They are friendly, very capable, very responsive anytime I call or need them and very considerate of my yard landscaping as if it were their own. Their prices for any sales or service are fair and reasonable. I real value, in my opinion as compared to the other original estimates I received when I initially planned this project. We've developed a good relationship where if I need anything, I don't even ask for an estimate, because they are consistent, honest and really value their customers and the relationship with them. Thank you very much for all the days of pleasure and enjoyment my family, friends and I get from your beautiful contribution to my home. Fred J, Monterey, CA

Domenico did an excellent work resurfacing my SPA with fiberglass. They started and finished as per…read moreschedule

Cesar and crew have been talking care of our salt water pool for decades. Prompt, professional,…read moreknowledgeable, and quick to respond if any pool emergency! Thank you Cesar!!! We highly recommend Imperial pool and spa service!!

Cesar is the best and came highly recommended. He really goes above and beyond to make sure your…read morepool is in the best shape it can be in. He also communicates thoroughly and frequently so you know what he did with your pool and what you can expect. Definitely the type of guy who takes pride in his work. I feel lucky to have been given his contact info.

Was looking for a new pool service due to previous issues with my former pool man. I found Rise &…read moreShine Pool Service after a google search. I reached out to them on a Sunday and was immediately contacted by Andrew. Andrew was awesome and got us on a plan to get our pool back into premier shape. We had been struggling with algae. Once Andrew and his team took over our pool hasn't looked better since we moved in in 2011. Rise & Shine's communication is great as they notify you when they're headed to your home and they come out on a designated day once a week. They also take pictures of the pool and gate when they leave. Abbie has been our tech and she is so nice and friendly. This is a huge change from our previous pool man. Anyway, you can't go wrong with Rise & Shine if you're looking for a new pool service!

Great pool service in the Modesto/Ceres Area! We highly recommend Rise and Shine Pool Service! They…read moredo complete water analysis, we've never had a problem with our pool being over chlorinated or uncomfortable to swim. Always quick to answer any questions or concerns!