This company has been awesome from start to finish and they continue to check in on me to make sure…read morethat I am happy. From the sales to the removal and installation of my new hot tub they have been first class shout out to Doug and Lamontre as they were awesome to deal with during the sales and installation process. I will continue to recommend this company and use them for future service of my new hot tub.

This is an further update, as more happened since my last review. After Sheena got the results…read morefrom the company about what was contaminating our spa it did turn out to be biofilm. As i mentioned in last update, Sheena had Spa and Sauna replace the ozone filter for free since we had been doing the upkeep, and so she concluded that the ozone filter had never worked. Sheena also had Gonzo come and totally drain and clean and refill the tub, and Sheena wanted him to give us education on how to treat this spa from now on as although we had done all of the upkeep, it had been based on conflicting instructions from people and manuals. Gonzo didn't know that Sheena wanted us to be educated in the one , true way, so he thought it was a concierge service, but he was willing to start all over again and show me what kind of test strips work best, which is not the kind that had come with the kit. Get Aqua chek Chlorine 4-in-1. The chlorine shock that came with the kit was the right one, SpaGuard Enhanced Shock. The filter cleaner was different than the one that came with the kit and a different one, GLB, that Doug had recommended. Gonzo used Filtrete spray on., so we got some of that. Naming these hopefully will keep you from buying expensive stuff that you can't use after all like we did. He said to shock it for 10 days. We did it. Later, I got back to Sheena that there was still a little biofilm, and the control panel was showing straight lines, so I had sprayed out the filter even though it looed immaculate. She said it could be flushing out dead biofilm but to shock another 5 days anyway and that straight lines come when there are microscopic things in the filter. She went to all of this trouble for nothing just to help us with chronic pain. She is a good person and most appreciated.

We highly reccomend Santa Cruz Fireplace and Hot Tub for a hot tub purchase. My wife and I had been…read moreshopping for a tub for some time. We were sent to a popular seller in Capitola and were disappointed in the lack of knowledge and saleperson pressure. On the flip side of that was our experience at Santa Cruz Fireplace and Hot Tub. Chris was friendly, knowledgeable and not pushing us to buy. The tub we bought is fabulous! And Chris and his team were amazing in every step of the process, from purchasing to delivery to ongoing support of maintaining our tub. Nancy

Walked in looking for a fire grate. They had several options. Very nice store with old school…read morecustomer service.

After posting the first review the service manager contacted me via e-mail and apologized for…read moredragging out the repair. The repair was done a few days later and the spa is working great. We are glad that we purchased the two person D'Amour SE with the more powerful pump. It's the perfect size for two people. We had barely a blip on our PG&E bill after having it for a month. When we did purchase it Renee worked with us on the pricing and we were happy with the sales part of the transaction. As long as they improve their service I would recommend buying from them.

Christopher and Renee are awesome! Super helpful and friendly, very knowledgeable, and they try to…read morefind the right hot tub for your needs without over-selling. There is no rush, and they create a very comfortable vibe in the store, always there to answer questions or help with guidance without hovering or being over-bearing. Due to the multiple brands available there they seem unbiased, simply trying to fit your needs. Loved working with them both and we highly recomend this store.

I cannot say enough about Mark and his staff at Pleasure Point Pool & Spa. I literally do nothing…read moreto our pool now and it looks great. When we started service we were cleaning it everyday and it was sucking up so much of our time. Mark and his team made great recommendations to keep the pool maintained. Quality work, done consistently and when I recently had a problem with a part on the pool, Mark came out and fixed it right away. Gabriel comes out every week and does a great job. Thanks, Mark and Gabriel! I highly recommend Pleasure Point Pool & Spa.

Pool cleaning, sweep repair, chemical testing…read more I called Pleasure Point Pool and Spa and wrote an email to Mark Landig, who used to do our pool service from this company. I got no response to phone calls or email. Maybe they've gone out of business?

They came by switched out a pump for a brand new one. Repiped everything. Installed a new pool…read moreheater. Knocked it out in a day. Came by another property and fixed a jacuzzi switch. Great service, fast and cool products are their store front. Go to for all things pool related. Thanks yall!

40 ago, we bought our home in Watsonville that included a pool. I knew nothing about pools so I…read morecalled Appi. Jon Roddick came out and solved our problem of maintenance. I soon learned from Jon and decided to take over the maintenance part. Now I am in my mid-70's and can't do the work. I called Jon Roddick at Appi who brought in his employee expert Alex Fletes who has been caring for my pool for two months. Folks, I am on well water and my pool has never looked better. Crystal clear all the time with weekly service. I heartily recommend Appi. Jon, Alex, and Appi, thank you for your skills and a heart for service to me.

Great experience with Spas by the Bay. Sales, product, installation, and service all outstanding…read more We worked with Joe who knew the product, was not pushy at all, answered all our questions, and facilitated the build and install. We got a 2026 model Hotspring Jetsetter LX. Best hot tub I have ever been in, super quiet, powerful jets. We use it a few times a week. I was a bit concerned about the power needs of keeping it hot but the insulation is amazing and the heater only comes on for a few minutes every 4 or 5 hours (see the graph from my Tesla power management app). The top is very light but keeps in heat and also the water. Only had to add a bit of water after 3 months! Recommend this equipment and this vendor. I can't comment yet on their warranty service as the product has been flawless.

Although I was initially unable to get a call from anyone at Spas by the Bay, I do appreciate that…read moreBill, the owner, reached out to contact me and apologize for the issues.

My old tub died after almost 20 years and it was time for a new one, I ended up at the Hot Tub…read moreWherehouse and I must say I did get a bit of sticker shock (to be expected after 20 years). The staff was friendly and Chet ended up helping me and answering all my questions. I looked at other manufacturers in the area and ended up back at the Hot Tub Wherehouse because the Caldera Spa's are top notch, the Hot Tub Wherehouse was the most friendly, knowledgeable and put up with my endless questions and to top it all off they offered the best price with everything I needed. I ended up ordering a Caldera Paradise Martinique Spa, the Hot Tub Wherehouse delivered it, got perfectly in place and now I enjoy it daily. Because the tub is new I've had some questions and let me tell you everyone (I'm sorry I forgot everyones names) but they have helped me every step along the way. Chet and staff do an absolutely terriffic job and I would recommend them highly!

The Hot Tub Warehouse has been servicing my Hot Tub for years. They are reliable and do an amazing…read morejob. I recently had my hot tub deep cleaned and refilled -it is so clean and perfect. I highly recommend this company. They know their stuff.

Domenico did an excellent work resurfacing my SPA with fiberglass. They started and finished as per…read moreschedule

My pool is beautiful!…read more Dominico and his guys do great work. Finished on time and all permits and inspections were done. We live in the Hollister Hills.

Cesar and crew have been talking care of our salt water pool for decades. Prompt, professional,…read moreknowledgeable, and quick to respond if any pool emergency! Thank you Cesar!!! We highly recommend Imperial pool and spa service!!

Cesar is the best and came highly recommended. He really goes above and beyond to make sure your…read morepool is in the best shape it can be in. He also communicates thoroughly and frequently so you know what he did with your pool and what you can expect. Definitely the type of guy who takes pride in his work. I feel lucky to have been given his contact info.

Super large selection. I'm sure they have what you need. Parking was great! My mom was so happy…read moreit was near the entrance. We got some items that she needed. Service was super nice she said. And I was not aware they were part of Ace. Now I know. Super cool. .

Loved this place. Very knowledgeable and helpful staff. Such a difference from the corporate stores…read morein terms of real people with real relevant experience giving sincere customer service.