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    Aloha Classy Critters

    5.0 (6 reviews)
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    Petco

    Petco

    (57 reviews)

    We scheduled a 10 am appointment and when we dropped off our 30 pound mini golden doodle we were…read moretold they weren't busy so it might not take that long. We went back at 1 pm and were told she ' isn't done'. She was in a crate not even being worked on. We went back at 2 pm and she still wasn't done. She had been shampooed and only one side of her body had been cut. My husband expressed his dissatisfaction and asked to speak to the manager. The manager then told him that they would not finish grooming her due to his " altercation"  What altercation ??? She had not been touched in 4 hours except for a bath and a 1/4 shave on one side. We were not asked to pay. We will never go to Petco in Kona Hawaii again.

    ​I am beyond disappointed with the service at the Kona Petco. On 2/8/26, I arrived at 5:00 PM to…read morepick up a dog food order, only to find the team locking the store early. When I questioned the 7:00 PM closing time listed online, the manager/supervisor was confrontational and rude, justifying the early closure by saying the staff had worked "over 10 hours." ​It is completely unacceptable for a corporate franchise, such as Petco, to close its doors during business hours just because the staff is tired--especially when customers have already paid for items and rely on these services. If this was a small, family-owned business, I would completely understand. Not Petco. The disrespect we received from the woman who I assume was the supervisor was unacceptable and unprofessional. I've reported this to corporate, but I'd recommend shopping online to avoid the headache.

    Aloha Classy Critters - groomer - Updated May 2026

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