After many experiences at a variety of groomers island-wide; Paws University has the best groom services available for our service animal, family member. Mochi smells great. But more importantly you get all of the services you request. Nails trim and buff. Glands cleared. Ears cleaned. Shampoo and conditioner all accomplished with love and support which calms her during a first time visit. Quality services include day care and boarding. Mahalo to the caring care providers who are consistent and the price is the same as the standard groom services available anywhere else. Remember to Tip your service providers, everywhere! Aloha! A hui hou! Hele on! read more

Paws University - Our rescue pup fourteen years ago. - Pet Sitting Near Me - Kailua Kona, Hawaii

My Golden doesn't get much play time with other dogs. He has been going to Paws University since we moved here a year ago half now and every time we pull up the driveway, he starts wagging his tail and can't wait to meet his new doggy friends. When we pick him up, he's happy and drained from playing. Thank you Paws University. read more

We have been using Paws grooming services for years and have always been pleased with their mindful service for our senior dog.

I have a fifteen month old male border collie I dropped off for 2 nights boarding while away for the weekend in Maui . He came back and is now house broken "no more dog poo or pee" at home no more scoldings for accidents !!! THANK YOU PAWS for your time playing and socializing with Keyanu read more

Paws University - Pet Sitting Near Me - Kailua Kona, Hawaii

We've been taking our dog to Paws for two years, and generally we liked the service. However, their policies have become ridiculous - they require you to pay for an expensive bath if your dog boards for more than three days, and we have almost always had to bathe our dog again once she got home because she still stank. They have also recently implemented a 48-hour cancellation fee of $50, which they refused to waive for a first-time offense (I called a day ahead of time). My reservation was for the Thanksgiving holidays - a time when there is likely a long wait list - so I know for sure I am not "costing" them a spot. We will not be taking our dog back to Paws and will be using Lucky D kennels instead, which are cheaper, don't require you to pay for a bath, and reasonably allow for cancellations. Edit: the only reason management should have been surprised at this review would be because my concerns, which I clearly voiced several times to the receptionist and over the phone, were either not passed along or management did not care. Given the unprofessional response of the management staff (calling clients - even former clients - petty for voicing their displeasure? wow), potential clients should think about whether this is the best place to take their beloved pets. read more

Everyone at Paws treats our dog like one of their own! It's such a relief knowing our fur baby is well loved and taken care of when we are away. We have also taken advantage of their grooming services and couldn't be happier with the results! read more

They treat our 3 dogs like family, and they love going there, what more needs to be said? They are sweet and caring and give you full informed updates; ones that I feel you wouldn't get with other places (their behavior with each other or other dogs while you're away, and food or health concerns). read more

the literal best, since I could go on and on ab this place I'll try to simplify it: - the most caring, friendly, knowledgeable staff ever, they answer every question and they make me relieved and assured I'm leaving my pet in the best care. You'll have to experience it yourself but the staff is the epitome of professional and the aloha spirit. -good practices such as positive reinforcement and making everything a positive experience -excellent communication (I'm such a dog parent worrier and whenever I call to check on my pup they always are happy to tell me how she is doing) -screens all dogs (kind of like an interview for college/job etc) so no aggressive or porter tally aggressive dogs are allowed. -separate pens for small/medium/large dogs. Puppies eve get their own little pen in the smalls yard to adapt to other dogs! -great for socialization -training classes are affordable and great! I'm excited to work with the trainer Alan, who has decades of experience! -takes pictures of your pup at daycare! think of it like dropping your kid off at school! I get a little emotional dropping off my pup and they let me stay to watch her for a bit, which I'm very thankful for. Paws university staff- if you see this: keep doing what you're doing, it's the best place to have your pup go in the world. I'm from San Francisco and your daycare, training, and everything else beats them by everything- at a lower cost too haha! read more

Paws University - this is hoku today at her second day of daycare! She's really opening up and starting to play with other dogs! - Pet Sitting Near Me - Kailua Kona, Hawaii

This review is for GROOMING, only. We took our 5lb toy poodle here at the recommendation of our neighbor who also has a poodle, and because I couldn't get him in for a few weeks with his normal groomer. Their poodle always looks good, so maybe this was a fluke... but it was a REALLY bad one. It had been 7 weeks since he was last groomed, so he was due for a groom but not super overgrown. My partner dropped him off and asked for a "puppy cut" trim with clean (shaved) feet and face. When he picked him up, he was completely shaved nearly down to the skin. She said he had tons of mats (which he definitely didn't) and fleas (exactly two fleas were found apparently, which he probably picked up there, he's not had them before). I was charged for a haircut ($80) flea bath ($30) clean feet ($10) and they gave him flea medication which I didn't approve. It cost $135 total without a tip. He was throwing up and shaking the rest of the day, and he looks like a naked cat. They even shaved his tail off!! This is by far the worst and most expensive grooming of his life. Do NOT recommend. We'll be going back to Diana at Petco from now on. read more

Paws is the only place I use to take care of my dog or board him. Jace is always happy to go and never had an issue with the other dogs.

We just took our Snow for her "interview" at PAWS, guess I was worried for nothing because it appears she's gonna be fine there. Whew! Had a chance to mini-view the grounds and we are ecstatic that Snow will have access to a fun park and a great staff who love their work! We are gonna do a test drive by introducing Snow a day care and work in overnights. If you have a fur baby wouldn't hurt taking a look at Paws University! Our Snow is gonna go to school....yup! read more

I am super excited and grateful to have found such an amazing Groomer. They were so caring and loving and I felt so right leaving my precious baby with them. They were fast and did such an amazing job. I can't wait to try their play day services. I wish I could give them all the stars in the world. read more

Paws University - Happy pawstumor - Pet Sitting Near Me - Kailua Kona, Hawaii

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Went for grooming for the first time and was really happy. My dog was really soft, clean, and smelled amazing. The price was not too bad either! She's usually really expensive because of all her fur. read more

Love these gals! They take such good care of our 2 fur babies! They're super professional with handling them & their different personalities/needs. Way better than petco! Plus the price is extremely reasonable & I've never experienced being on a lengthy waiting list for a grooming. I feel totally comfortable/confident enough leaving our little ones in their hands for their monthly grooming. I would definitely recommend Paws to anyone with a four legged friend! read more

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Do not take your small dog here! Appointment was over three hours late,lots of confusion. The waiting area was so full in a small one dog grooming room the barking was so loud the groomer needed noise canceling headphones. I asked to keep my dog and wait the three hours, the groomer was not happy about it. I left a message saying I drove home to wait and that it would helpful for a call if they are running late, they called back and said she couldn't come a unscheduled dog had shown up. Hang up. Worst experience since moving here. This message is for Grooming only not the day care.I don't know how that goes looks good for big dogs out side. read more

I take my 7 month old puppy Lolo up to Paws University a couple days a week for doggy day care and I love everything about them!! Super friendly staff, clean facility and they're all great with my highly energetic pup. She has A LOT of energy and can be a bit much but they're so patient with her. Taking her just 2 days a week has made a huge difference and she's always exhausted when she gets home. They also provide more service than doggy day care like grooming which is very convenient and it's affordable on a pretty tight budget. 10/10 highly recommend!!! read more

Love this place. A great way to get your dog grooming done knowing they can play in the yard until pickup rather than a cage. The staff is very knowledgeable and caring. read more

Paws University is a great place for dogs. We used their daycare and boarding services when living on the Big Island. Their facilities are well built and well maintained. The staff is attentive and enthusiastic. We always felt very comfortable leaving our dog there ... And he loved going there. Every time we drove within a mile of the place, he would get excited, just anticipating the fun times ahead. read more

Issue is with their communication regarding grooming. Made boarding and grooming reservations over a month ago and received confirmation the following day. Picked up our dog this morning and was told that she wasn't groomed, I asked why. I was told that they didn't have grooming services some weekends or that there was no availability. I asked which was it, the two clerks were stumped with that question. They then stated that the grooming was in the notes section and that they weren't able to see it until they printed the reservation and that I should call them the next time. I asked where that information was stated on the reservation request form, again they were stumped. At that time, excuses began to pour from their mouths. I was upset about not being notified in advance but didn't want to push a losing situation. IF YOU SCHEDULE BOARDING FOR YOUR PET AND YOU PUT SOMETHING IN THE NOTES SECTION, I RECOMMEND THAT YOU CALL THEM SO THAT IT'S UNDERSTOOD. MY ISSUE WAS GROOMING BUT IT WOULD HAVE BEEN WORSE IF IT WERE A HEALTH ISSUE. read more

We take our dog JuJu here for day care once a week and board her over night about once a month. She absolutely loves it here, she gets her play time in and the staff is absolutely amazing! The island is very limited on beaches and parks that allow dogs so it's a life saver for her and gives us a chance to go to different beaches our selves! We are truly grateful for Paws!! read more

I was very impressed!! I wish I had tried this place out sooner. I have a higher maitnence, old cranky chihuahua. We had a really easy time here. Nance was our groomer. She clipped his nails with no problem. We will be back in 3 weeks and many more times. Mahalo!! read more

We love Paws! Our Rosie goes for daycare, boarding, and grooming. The employees are all so nice. We are happy to have found such a fun, caring place for her to stay when necessary. It puts our mind at ease. Mahalo Paws!! read more

Take my dog here about once a week for day care, for the last year or so. He is always super excited when I drop him off. Facility is outside, dogs have toys, pools, and are allowed to run in the green grassy field when it is available. Staff is very friendly & they are on it! I feel very comfortable leaving my dog there. read more

We love Paws. I travel a lot and my dogs board at Paws and occasionally attend "daycare" there too. It's so nice to know my dogs are well cared for while I'm busy. Also, Heidi the groomer is wonderful! I have miniature Australian Labradoodles and they aren't the easiest to groom. She always makes them look amazing. read more

Our Nala has been happy and comfortable at Paws. The staff there are loving and kind. We especially like seeing our pup on Paws Facebook page. On the few occasions Nala needed veterinary attention, the staff were efficient and conscientious. read more

Friendly staff very clean. We boarded our cat and she had a blast came back to us a happy kitty. You can tell that the staff takes pride in their job & they love what they do. Awesome! Mahalo read more

Best place around! Outdoors, all the dogs always seem happy there and everybody who works there seems happy! Great obedience classes and great doggy play day on the weekends... Can't go wrong read more

Paws University is the best! We took our dog Palaka, a rambunctious pit bull, to Paws and the gang there worked wonders! They are utterly devoted to the animals. On top of this, Palaka loved the facilities and the other dogs. Paws managed to train Palaka to come to us when I didn't think it was possible. Thanks !!! read more

My wife and I love Paws for our dog PIKO . He has the best time there and always comes home , tired , happy and hungry . The facility is clean and has lots of friends and toys to keep him stimulated while we are at work . read more

The people at Paws University are kind, professional, and organized. We board our two large dogs there (a German Shepherd and an Australian Shepherd) every time we go out of town. Our dogs get super excited as we are driving up (a good sign, and a relief because we are crazy dog people and hate to leave our dogs), and always seem happy and worn out from play when we pick them up. We also get them groomed there and their groomer is a real pro. Have never tried any of their training services, but they offer a great variety of those too. read more

Great facility for pets, but unfriendly management. I don't know what happened here - but I found my experience here to be unwelcome. Maybe they have enough business and don't need any more - I don't know. I've herd from others in the dog community they aren't treating them friendly either - really too bad, as they have a great facility here. read more

Paws University offers a great service to our community. It's a family run business and from the initial phone call it's obvious your pet is important to them.There are very few dog friendly beaches or parks in Kona where our furry pals can socialize and play. Paws offers a safe place for dogs to play during the daytime or stay overnight if needed and receive excellent care. I have a small Shih Tzu and he loves his "Paws" days. All i need to say the word "Paws" and Bruno is headed for the car with tail wagging. We have been attending doggy obedience classes and I'm very impressed with Allen's knowledge of what promotes different behaviors and how to correct or encourage these behaviors. There's nothing like having a well behaved dog to keep them safe and be accepted wherever you might take them. I'm certain after completing the classes I will feel confident in many more social outings with Bruno. Paws has this incredible staff that compliment everything Allen and Lana do to make this such an outstanding service. With every staff member you are immediately aware of their care and commitment to keeping your pet safe and happy. I'm amazed at the enthusiasm of every staff member. Five stars isn't enough! read more

Our dog, Gracie has been going to Paws University for over 2 years for grooming. We are so happy with their wonderful employees and the beautiful facility. It doesn't get any better than Paws University. Thanks to Lana and Alan for incredible service. read more

Our Golden Retriever has been to Paws for boarding, obedience training and the Sunday Yappie Hour. At all times have we felt that the staff is passionate about providing the best care and learning opportunities for our dog. We love how our dog has become very well-socialized around others dogs and people through his interactions at Paws. We also enjoy having a safe place where he can run and play with the dogs. I would not hesitate to recommend Paws to any dog owner. read more

We took our jack Russell there, she loved it. The staff there is very friendly and professional. They are installing a playground like obstacle courses for the dog to play and exercise that should make paws even more fun place for the dogs. read more

Crickets.... I looked forward to doing business with Paws University when I returned home to the Islands. I honestly did! The veterinarian and others were excited about them. I called, left a message NO REPLY. I filled out their online application and then called again. NO REPLY. I'm Not harassing or begging them. Over a period of a year, I've left up to five messages. NEVER ONCE A REPLY! One starts to question how interested they are in your business and by extension your dog. If there is an medical emergency with your dog will you be called? If they do call, and you try to return their call, will they call you back? Ever? I don't know. Because they sure as heck aren't answering their phone. Not saying don't go there just be prepared to feel unimportant as a new customer if you're the type that doesn't live on a computer or has a disability that deters you from computer use. I'm going elsewhere where they answer the phone in a friendly manner, happy for my business like most every other boarding kennel on the planet has for the last hundred years. GOOD LUCK! read more

GREAT place for dog tranning and grooming! Very friendly staffs!

Totally awesome place. If you're ever going on vacation this is the place to take your dogs!! Your dog can play all day and is well cared for by an awesome staff. Even if you live in Waimea; schedule your flight out of Kona so you can board them here. read more