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Aloft by Marriott Mount Laurel

3.0 (111 reviews)
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Closet with hangers and ironing board and iron
Kelly Y.

Had the pleasure of staying at Aloft Hotel in Mount Laurel NJ recently and it was a nice experience. The hotel itself has a stylish outside design and the grounds are kept up well both in the front of the hotel and back where there was even an outdoor seating and a garden area. It is ideally located right off the NJ Turnpike but not so close that you see or hear any traffic. Check in was quick and the gentleman assisting us was extremely friendly, informative, and efficient. I regret forgetting his name to be able to say thank you on this review! Our standard room was quite spacious and equally neat/different design. It had additional amenities like a small fridge, ironing board, hair dryer, tea and coffee options, and safe. See photos taken. The room was very clean and when my sons turned on the TV it even had a welcome banner displayed with my name on it, cute idea! Beds were comfortable as was linens and pillows. The hotel has a bar, it is also attached to a Miller's Ale House Restaurant (which we did not get to try). Aloft also has a full gym which is open, breakfast to go options in the lobby, as well as complimentary ice bags for your room. The only thing not open currently was their indoor pool due to Covid restrictions. The hotel is located off a large main road that honestly has anything you could possibly need within a 10 minute drive. We saw all kinds of restaurants, dine in and take out, as well as tons of stores for shopping etc. There is even a Starbucks right next to the hotel you can walk over to or use the drive though. Aloft is in a very convenient location. Great hotel and a nice easy stopover experience for us. I would recommend this Aloft Hotel in Mount Laurel and we would stay again!

Absurd "closet"
Maria L.

How disappointing. I don't think I'll ever stay at an Aloft property again with how we were treated with Platinum status. Our loyalty means absolutely nothing here. Didn't acknowledge my Marriott Platinum status. Worst? When I asked what breakfast was offered to Platinum members, front desk attendant said "items for purchase"... I asked again, which items to go, then, were offered to Platinum members for breakfast. I was looked at and pointed at the items for purchase again. No upgrade either. "No smoking in the property"... stepped into the elevator to find it smelling worse than a club on a Saturday night, and of WEED! Makes you wonder what their "cleaning protocols" are during a pandemic with an elevator smelling like that in a "non-smoking" hotel. Once in the room, it reeked as well. A/C was completely off. It was dusty in random places. Shower gel wasn't even refilled when the room was "cleaned." Makes you wonder where else they cut corners in turning around rooms... The "closet" was a joke, sp for an apparent "wedding venue" or spot. Couldn't fully hang our gown/tux. Pillows were way too soft, no support at all, terrible neck pain and sleep. Only good thing was the TV, like a previous reviewer said. Sad, really. Were very happy to check-out and go home! Sad to say about a Marriott Bonvoy property...

Krista Z.

I have to say ... I had an okay experience at this hotel compared to others. The staff that checked me in - Steve I believe - very friendly for a 10 pm checkin. Got to my room .. and had no issues .. I always check the room and clean myself but that's all me :). Room was nicely made up and appeared in food shape. I found the lighting a little weird -- all on/ off only worked at door but nothing to complain about Work up after a quiet sleep .. get ready and to the lobby to check out and grab coffee. Staff in am were also very friendly. If back in the area - I would stay here again. Thanks all at the Aloft!

Nice accommodation for the weekend
Sarah A.

We stayed here last weekend for a wedding. I liked the sleek, modern look of the hotel. It reminds me a bit of the W hotel due to the trendy decor. Check in was super easy and friendly. I loved that the staff person at the check in desk was so friendly and funny. There's also complimentary fruit water in the lobby which was refreshing. We had read on Yelp that the lower floors were loud due to the nightlife in the hotel and an ale house next door, so we requested a higher floor. We pleasantly were situated on the top floor and the room was super clean with a spacious bathroom and cool shower. Bliss products in the bathroom were nice. Housekeeping did a great job too. The bed was clean, comfortable and the pillows were large and fluffy. I slept great here. There was also an ironing board and iron in the room which was convenient to make sure we were freshly pressed for the wedding! Super convenient location right off the highway and very close to Cherry Hill Mall. My only slight complaints were that the bathroom did not have a fan and the in room coffee provided was not that great. Also, there was no coffee table or furniture other than a desk, so when we brought some food back to the room we had to get creative to sit down to eat it. However, redeeming factor: there's a Starbucks next door, so we opted to get coffee and food there. Overall, it was a nice hotel stay and we will look forward to returning when visiting family in the area.

I was not expecting a 5 star room but I also wasn't expecting to see this in my bathroom. There was mold actually hanging from the light.

Stephen at the front desk was very pleasant and helpful when I checked in. They lobby seemed clean and they had snacks and drinks available to buy. I wasn't expecting my room to be a 5 star experience but I also wasn't expecting to be grossed out by my bathroom.

This is actually the floor showing between the rug tiles.
Susan H.

After we booked this hotel we were told it "could" be a party spot. Well in a Saturday night it was. Besides that and being a dirty scuffed up looking property, when we complain in check out the staff told us they were aware of the shanagins if the night before. However they also told us when they asked the individuals to stop they were spoken to rudely so gave up ???!!!!! After theee months of promising and then ignoring we did finally get a refund. Want to party it up? Go to the alof, want to sleep, go to another hotel.

Entry
Lauren M.

This place was nice aesthetically. My biggest thing with hotels is cleanliness. I am so grossed out by hair so when I arrive, I am on high alert. Unfortunately, there were quite a few hairs seen in various places throughout our hotel room. Gross! I just can't even with hair from previous guests. It IS possible for this not to happen because I've been to plenty of clean hotels where there are none! Their wifi also sucked. It kept kicking me out without telling me it was kicking me out. So I had hulu on my phone and when I woke up, I had multiple messages from Verizon saying I was out of data and would be charged overages. What?! How?!? I was connected to hotel wifi. So I had to call Verizon to explain the situation. Afterwards I kept checking to see and one minute it would be connected and the next minute it wasn't, even though I was still present in the hotel. Besides, it isn't supposed to kick you out for like, 24 hours once you connect. I definitely wasn't there that long. It was not loud in our room. I see a lot of complaints about that. The bed was pretty comfortable. One of the nicest aspects of this hotel is that when I asked for late check out, we were given until 1 pm! That was nice! Check in and check out went quickly and smoothly. Plenty of parking is available. There's a restaurant next door that you can walk to. They have complimentary spa water, I was excited to see they had some with lime and strawberries but my excitement quickly dissipated when I realized it just had that old, rancid lime flavor. So it obviously isn't changed out frequently enough. This hotel is ok if you need a quick overnight stay. Obviously no one is really coming here for an extended vacation. If I had to come for another wedding, I would give it another whirl. I wouldn't choose to come here on my own accord. But then again, I wouldn't really have a reason to. If people were looking at all hotels in the area, I would suggest looking for one with better reviews. I'm not sure what else is even available. This might be the best choice around here.

Christina G.

Like others stated this is a very European style hotel. This is OK for a single or couple but I would never stay here with more than two people or children. They try to be trendy with the decor but this place has a bit of a cheap feel to it. I felt like it is a cross between a hotel and a motel and I was expecting something higher end than what we got. Furniture is all made of cheap material. It looks much cheaper in person than in the photos. The rooms are very small with hardly any closet space and a very low bed. I have an Ikea bed at home and I think my Ikea bed is more comfortable than the bed we had here. And they are very stingy on the pillows. As for the bathroom there is little privacy. The shower has a glass wall and door. I get that they are trying to be trendy but if I were staying with anyone other than my boyfriend I would have been really bothered by others seeing my naked *ss in the shower. No locks on the bathroom with a pointless sliding glass door that I nearly stumbled into while trying to find a light. Our room was very dark at night. There are no lights on the nightstand and the built in light in the headboard wasn't working so it was really annoying trying to find the light switch by the door in pitch blackness. The heat and a/c for the rooms is a motel style a/c unit. It gets rather noisy while running and whenever it goes on it first blows out cool air and blows it to one side of the bed which I made the bf sleep on. When it is January we don't need something blowing out cool air. The lounge and bar downstairs is cute and trendy. I've had some work happy hours here. Overall I like this place for networking happy hours but am not a fan of the rooms.

Cancellation email day of my arrival

I recently had a reservation at this hotel a month in advance prior to my arrival date. They cancelled my reservation the day of my arrival. Apparently since the hotel has high occupancy, they cancel guest reservations last minute and don't offer relocation. Please do not ever stay at this hotel. They are not trustworthy. You might make a reservation but it's not really a reservation because the hotel can do anything they want to. Never dealt with such a unorganized and unprofessional hotel staff in my life and I stay at hotels every week. Stephanie is the worst front guest agent in this world! In addition to my last experience, I stayed at this hotel two other times both were bad. First time I had my room changed twice because it smelled so disgusting. The rooms, hallways and elevator smell so bad like mold and decay. Second time, I got bit by a bed bug while I was sleeping. I should have learned my lesson the first time but because I got a good rate I went back two other time. Stay away this hotel smells horrible, has bed bugs and can't honor reservations they make. Go to the Westin hotel across the street...everything that you would expect from a hotel- over the top cleanliness and professional staff !

Frayed towel. All of them were worn but this was the worst.

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Very nice, modern hotel in South Jersey. Great place to stay for a wedding. Bar downstairs with a Starbucks and a restaurant attached.

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Page 2 of 3

Ask the Community - Aloft by Marriott Mount Laurel

Is there a door or curtain on the bathroom for privacy?

In the King room I was in, the toilet and shower were in on room that you could close a full length mirror door on. Thus, leaving the sink and dressing area open for others to use.

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Review Highlights - Aloft by Marriott Mount Laurel

V. The beds were just luxurious and comfy, I don't see how anyone didn't have a good night's slee

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Hyatt Place Mt. Laurel - Restaurant

Hyatt Place Mt. Laurel

(65 reviews)

$$

Well this was a 3 night stay for us, so the review is reflected of this whole stay…read more A Friday to Monday stay which was also Memorial Day weekend. First the check in: I requested a 2:00 pm check in which is a hour earlier than the 3:00 pm posted time. I showed up at 2 and our room was ready. Check in was smooth and quick. The desk clerks were very nice. Our room: Seemed very clean. No problems at all. Didn't even find a stray hair. Bed was firm but not too hard. We didn't use housekeeping during our stay. So can't say anything here. The location did seem to attract some traveling school kids. I assume with sports teams. Of course you have kids you can have hallway talking and running. Of course this is not the fault of the property. Luckily this wasn't too bad. They found their rooms at a decent hour. Let's talk breakfast: Not bad at all. Each of the three days was a little different. Eggs, potatoes, French toast, waffles, bagels, pork sausages were all offered at one time or the other. All were hot. Let's talk about breakfast clean up. I witnessed the front desk folks cleaning up tables at the eating area. They did a great job with this, which allowed a lot of folks to roll through. The area: seemed safe and free of homeless or riff raff. Numerous places to eat, get gas or even shop at Walmart. So I do recommend this hotel and if back in the area would stay at again.

Very clean and spacious for a hotel in this category. Served its purpose for our weekend kids…read moresports event.

SpringHill Suites by Marriott Mt. Laurel Cherry Hill

SpringHill Suites by Marriott Mt. Laurel Cherry Hill

(30 reviews)

$$

Not a fan of this hotel. On arrival, the lobby was incredibly noisy with a large occupational group…read morewho were "taking a test." I'm assuming there are no other rooms where this could have taken place, but strange nonetheless. Then, the front desk was MIA--after waiting several minutes, two ladies walk up and basically blow me off. My first thought for a description: absent and apathetic. Next, I got into the smelly & defective elevator. I wondered if I accidentally hit a button the first time it called for Help. But then when it did this on my ride back to the lobby, I realized it wasn't me. This venture back downstairs was to ask about the "Sky Lounge" listed on the app as an on-property dining option with light bites. I was hoping to find libations, as I was trying to escape the persistent vacuuming right outside my door past 7PM. I encountered a pushy & sarcastic bartender at a bar in the corner of the lobby who said the "Sky Lounge" didn't exist. I ordered a vodka & soda from her to take back to my room since the lobby was still rowdy (a few hours later)--no soda could be detected so one can assume it was flat--just like this hotel stay.

Very nice hotel only 25 minutes from Philly and close to…read moreCollingsworth. Room was nice and bed was comfortable. Loved the bathroom especially the lighted mirror. Breakfast could use major improvement. Eggs were cold and sausage was burnt. The coffee was good. Friendly staff and hotel and rooms are clean. Free onsite parking.

Hampton Inn & Suites Mount Laurel/Moorestown - Restaurant

Hampton Inn & Suites Mount Laurel/Moorestown

(22 reviews)

Basic but comfy amenities, great for work travelers…read more This hotel is somewhat generic when we talk about hotels. Rooms have minor signs of wear, water pressure isn't awesome in every room, pantry is very small and is effectively a vending machines worth of goods, and breakfast is some type of eggs and a mix of mostly shelf stable breakfast items. However, the beds, linens, and pillows are reasonably comfy, even for bigger people. The rooms have just enough for cleaning up after a rough day, and the room noise is usually very minor. There's also a dunkin within walking distance if you want a quick coffee. The common areas are very clean, and there's lots of light in the halls and elevators. They also do some minor holiday deco in the main hall, which is a nice touch. Pricing is high if you're trying to entertain a group of kids. The casual traveler won't find much here to be entertained by. But it's a great place for the traveling worker to bed down for the night.

I've been reviewing this Hampton Inn for years, and this is my fourth and probably last stay…read more Greeted with a broken #2 elevator which was not fixed during my 3 night stay. I once got on the elevator to go to the third floor, another person was there going to the fourth floor, the doors closed, the elevator paused at the third floor, then proceeded to the fourth. I had to re-press my floor, then it worked. No more free lemon water outside the elevators. Lack of cleaning routines in the common areas as crumbs were all over the floor and splash marks on the elevator doors. Provided in the rooms were enough towels for three showers. Needless to say we were out of towels after the first morning. I had asked the front desk if they can kindly replace the towels and empty the trash in our room when we left for the day. Upon returning late at night, nothing had been done to the room. Approached the desk the next morning and they were very apologetic and said they would bring towels and empty the trash at my request. I did not want to disturb my partner, but I did call down later that morning and they did come right up. I have a beef with the hotel industry in hole because of their lack of maid service, this just puts an exclamation point at the end of it. The front desk, though friendly there seems to be a communication breakdown between the front desk staff, and the maintenance staff. Pleasant demeanor and assurances at the front desk were negated by the lack of action by the maintenance staff. I needed to iron my shirt for the day and I got the ironing board out and proceeded to unfold it. It was broken. I wound up putting the ironing board on the bed and iron there. We approached the front desk and we were inquiring about cutting our stay short. We asked that our room be made up. We proceeded with our day and came back a few hours later. Our room was not cleaned. We found that the maid was still cleaning other rooms, and asked if our room was on the list to be cleaned. It was not. A maid supervisor knocked on the door and asked if we needed our room cleaned. We said yes. Had we not been there it would not have been done. Our room was painted with incorrect paint color. You could clearly see that they edged with one color and painted with another. You can see exactly where they stopped painting. Taking a shower is an adventure, as the temperature set at the beginning of the shower changes drastically to very cold, prompting immediate temperature adjustments. This happened all the times I showered. Our room also had a slight musty odor that appeared when the air conditioning was not running. One of my pillows also had a slight musty smell. On the positive side, the breakfast in the mornings were above board. Plenty of options to whatever you may like. The only thing lacking was fresh fruit.

Residence Inn Mt Laurel at Bishop's Gate - 2nd room I was relocated to. Nice and clean

Residence Inn Mt Laurel at Bishop's Gate

(55 reviews)

$$

I've been staying at the Residence Inn in Mount Laurel for years whenever I'm in town for work and…read moreit's always been a reliable and comfortable choice. The environment is relaxing and the rooms feel spacious. The staff is generally very attentive and makes sure guests have what they need. Breakfast is available in the morning and while it's nothing fancy it does the job. I also really like the location. It's quiet but still close to a good mix of restaurants and shopping. One added bonus is that Costco is less than ten minutes away. Overall it's a great spot if you're looking for a low stress and consistent place to stay.

I was on a trip for work for 2 weeks, glad we finished early and I only stayed 1 week. The staff…read moreseemed nice and friendly. Now to the good stuff. The first room I was in was 1st floor, I came back the 2nd night and it smelled like an ash tray I asked to be relocated. My relocation up to the 2nd floor the room was clean and spacious. But the temperature control in the room was broken. One minute it's nearing 75 degrees the next I lowered it to 66 and it gets lower than that down to 60 degrees or less within a few minutes. It was constantly fluctuating, I barely slept at night. The A/C and heat system fan was so loud I don't think I slept a wink the entire week I was there. My toilet wouldn't stop running all night either. The neighbors were loud and screaming at their kids the entire night after 10pm. The fitness area was very small and limited , stationary bike was broken I couldn't adjust it for my height. The pool was cold. Laundry room was gross, door swipe did not work so the door was just open for anyone to come and go. Staff was nice and was nice to have breakfast served every morning but I won't be staying here again. When I checked out I did talk with the staff about my problems and how disappointing it was.

Courtyard by Marriott Mt. Laurel Cherry Hill

Courtyard by Marriott Mt. Laurel Cherry Hill

(45 reviews)

$$

Clean, good breakfast in the morning, staff is super pleasant. Room was a little run down in some…read moreareas but other than that nice.

It breaks my heart to write this review being a fan of the brand generally, but I always believe in…read morebeing honest and so my honest review is merely a 2 star stay at this location. Keep in mind, this is only for a 2 day stay - and I'm thankful it's all I had lined up here. Something to also keep in mind is that I'm an incredibly easy 'customer' - I rarely ever complain like some others tend to do, even for the times I probably should. Normally I'd just dismiss it, but this time irritated me a little more than usual. The grounds are very nice and the location is very convenient. There are multiple hotels in the vicinity - some within walking distance - which makes the issues at this location baffling due to the competition all over the area. The first issue I had was the lack of hot water in the shower (the sink was fine). The first night, I had to run the water for over 10 minutes for the water to finally get warm enough (never fully as hot as I'd like it). The second night, I gave up after 20 minutes of no hot water. It was late and I didn't bother to complain, because I wasn't going to sit there while they tried to figure it out. I've never had this experience at any Courtyard or any other hotel before for that matter. Hell, I've stayed at seedy hotels and motels before (don't ask) and I never had this issue before. Keeping it on the subject of plumbing, the toilet was strange - sometimes you'd have to flush it twice. I guess it depended on whatever mood it was in and not the contents. It's one of those bathrooms where the sink is separated from the shower and toilet - I'm not a fan of that design, but it is what it is. Another issue I had were the horrible pillows. They really ought to have some variety, which includes offering firmer pillows. Three pillows and they were terrible. Three pillows and I can grab all three with one hand and still make a fist. I had to roll up the blanket to use as a pillow. I didn't sleep well either night I was there because of that. It's almost miraculous I didn't wake up with the sore neck I predicted I would. Yet another issue was the lack of turn down service - they never came into my room once during my 2 day stay and I was gone from the room for most of the days. Luckily I'm not a slob like other hotel guests are, so it was just a minimal issue to me and I still had enough towels. I just mention it to mention it. The mini fridge is really small (and had to be adjusted temp wise), so be strategic with whatever you choose to use it for - if at all. While some would complain about the "thin walls", it's more of the other hotels guests being loud, oblivious, weird, and rude and not the hotel's fault. They did put me in a room with an adjoining room - the guests on that side were a little loud, but once I blasted my TV they seemed to take the hint to pipe down a few notches. I didn't use any of the hotel amenities to comment on them. I didn't need the wifi, didn't bother with whatever "breakfast" they offered, didn't use the "fitness" room, or anything else. It was just in the room and out and nothing more. Everything was clean, though the lower outside of the tub had some marks on it that might make other guests complain. As mentioned, the grounds are nice and there was plenty of parking. Speaking of parking, they apparently charge a $10 daily parking fee for some reason - but mine was waved. A small bonus for the inconveniences of this stay, but to charge for parking here at all is a little strange. Most of the staff were acceptable. The two in the front I deal with were friendly. Some of the other staff however weren't friendly at all. I still plan to use Courtyard again - just not this location ever again. Hopefully this is not a trend and all others will start following the problems of this location, otherwise I might have to look for another brand to use altogether. Over a dozen hotels in the very immediate area and I chose the wrong one................this time.

Homewood Suites by Hilton Philadelphia/Mt. Laurel - Guest room

Homewood Suites by Hilton Philadelphia/Mt. Laurel

(58 reviews)

$$

Nice stay at this hotel. You will not have any parking…read moreissues. The lot is huge and wraps around. I booked on line, virtual keys sent to my phone and checked out on line. No personal contact at all with any staff members. With this online life. I think company ratings will go down. How can you rate the staff if you don't meet or interact with any of them? But their on line service was excellent. Saying that may lose a few people their jobs sadly. The room was good even while the sofa had a huge rip in the sofa cushion. There was a tv in the sitting room and one in the bedroom. The full functional kitchen was nice. But the freezer did not have a automatic ice maker. When I went to get ice on my floor. The ice machine was emptied and off. There was an ice maker on floor 2. The gym was very clean and nice. The typical treadmills, two different type bikes, free weights and weight machine, a yoga mat. I was very surprised that there was no sanitizer. Luckily I had sanitizer wipes with me to wipe down what I wanted to use. My shower had very good pressure. Really good heat, beyond the typical ok heat that a hotel usually has. I never like when the sink is in the opposite room from the toilet. Not a fan of that set-up. They have a nice pool but I'm not sure it's heated. But it sure did look like it. I didn't get to use it as I was only their for one night. But I could see myself spending plenty time in it. Their breakfast was pretty good. Monday - Friday 6 -10am weekends 7 - 10a. I don't drink coffee but heard few say the coffee was not good. The cranberry and orange juice mixed I had was good. The scramble eggs, potatoes, sausage was really good. Plenty table space and tables for large groups if was eating together. Big TV over the fire place. Over all, this is a good hotel and definitely could be a 5 star hotel. But for me the lack of personal touch is a loss star for me. Others might like that part though. But this is my review

The whole experience was phenomenal! They are so thoughtful on everything big to small... even…read morehaving dish soap for the kitchen!! Thank you!!

Hilton Garden Inn Mt. Laurel - Guest room

Hilton Garden Inn Mt. Laurel

(91 reviews)

$$

Nice hotel not far from Philadelphia. At least that was the reason I stayed here…read more Plenty of parking and big lobby area as well. Nice staff and the breakfast was good as well. The rooms were comfortable and clean. There was also a decent gym too which is nice as I like to use the gym at some point. There's an indoor pool as well . I would definitely stay here again when back in the area.

This property was the final night of our week long trip in the north east. We were staying on a…read moreTuesday night. The parking in the front was full but there was ample parking in the back as well as an entrance there. However, the door at the entrance was malfunctioning slightly and had to be opened just the right way. We explored the area and enjoyed both an ice cream shop and a bakery nearby. Our room was ok. There was signs of wear and tear but nothing really egregious. The biggest detraction was the next morning when we were getting ready. My aunt left the bathroom saying that she couldn't get the shower to work. I went to check and sure enough, there was a hole in the back of the showerhead. A small bit of water was coming out of the front of the shower head while the rest poured out the back. Looks like we weren't taking showers (unfortunately as we had a long car ride ahead of us). I went to the front desk on our way out. It appears the air conditioning was out in the lobby (unfortunate during a scorcher of a summer). I let the front desk agent know that the shower in our room wasn't functioning and that they might not want to check anyone in to that room again. She asked if I had submitted a report yesterday (I hadn't). She looked in their system, found the report for our room, and said she'd add an additional note. I walked away wondering why we got checked into a room with a known malfunction. Alas, with plenty of other hotel options in the area, I won't be returning to this one.

Aloft by Marriott Mount Laurel - hotels - Updated May 2026

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