Very nice and modern. We paid $110 . A little overpriced compared to all the neighboring hotels.

Typical aloft property. Have stayed in several and they are all basically the same, which isn't necessarily a bad thing. Clean, comfortable, modern, big flatscreen TV, nice bathroom, a safe big enough for a MacBook Pro and pleasant staff make for a good stay. Good location, too. I still like the Westin across he street better, though, but only because it is plusher. read more

Had a superb experience at this hotel. It is a W hotel and was really nice. Staff was friendly. I thought the set-up (food availability in the front entrance) was very convenient. We got buffalo chicken wraps which were delicious!! The pool is awesome but smallish (no laps for you!!) Beautiful courtyard/terrace & bar open til 2am. read more

This review is just for the lounge in the lobby. My friend and I stopped by here because it was conveniently on the way home. Here's a pleasant surprise: $3 for a decent beer! For some reason I expected it would be closer to $8. The bartender was friendly. I expected it would be more crowded and more of a closed in space, but like the title suggests, you can definitely lounge around. No need to dress up. There's Monday night quizzo, so I'll be sure to update my review as soon as I check that out. read more

Next time the Westin next store. As a Starwood Gold member I love the personal service but the AC unit sounds like diesel motor overtime it starts up! read more

A month ago I wrote a review about this hotel and was quite disappointed at what I took as a "don't care" attitude towards it's customers. The staff could've easily blown off our concerns. A few days after my posting I recieved an apology email from the hotel. Since then the Aloft has been more then accommodating to help make our wedding a happy affair. They could've easily just said sorry and moved on however, they have great. We honestly feel that our first encounter was an anomaly. Thank you for extending yourselves to make this right. read more

No complaints here! My son and I checked in for 6 days while visiting friends and family. Staff was very nice and helpful. Rooms were clean and comfy. No parking fees, we had visitors during the day who were able to use the pool and patio area. We enjoyed having Miller ale restaurant and Starbucks in the same parking lot. Hotel was the perfect location. On the first night of checking in, someone had thrown up right when you get off the elevator and the front desk employee Steven had stayed after hours just to clean it. I'd recommend for visitors and I'd stay again as well. read more

Love love love this place. Stayed here after for a work event and so glad I did. Hats off to the staff for quick, thoughtful and courteous service. I'm a stickler for cleanliness and this place deserves 5 stars off this alone. Thanks again for a fantastic stay! read more

Cool ambiance and vibe. Rooms are nice but the beds could be better. Reasonable price.

This hotel would not even work with me to move my reservation when my flight was cancelled due to weather. I wasn't even asking for money back, just a date change and was told they were unable to even discuss it with me and hung up on me. read more

I am presently in my second hotel floor room trying to get some work done but can't due to ridiculously loud (and awful) karaoke blaring at earth shattering decibels. This is absurd. No issues with a loud nightclub but this is in the lobby and should not be so disruptive to hotel guests! I would give one star but for the courteous staff who pull it up to two stars. read more

Pros Friendly Front Desk Staff Large lobby with plenty of seating ; music a little load Small refrig Cons Room has two desks and one chair, chair is too low or desk is too high for typing Room has no easy chair to sit in (only the one office chair) There's a 10' long bench; not sure what purpose that serves No Microwave Truck traffic (if you face Rt 73) is probably loud-Thank goodness I'm on the other side of the building A/C very loud-will turn if off Tried to write a review on the Aloft web site-its down read more

Room was clean, quiet, and provided everything it advertised. I am glad my boyfriend and I are comfortable with each other because the bathroom toilet is only separated from the rest of the room by a sliding door and there is no exhaust fan and you can hear every noise. EVERY. NOISE. Parking sucks at night because millers ale house is right next door and people use the parking lot outside of the hotel. Room service only changed out the towels and didn't remake the bed. read more

Stayed here for one night on a business trip. We arrived around 8:30pm and found the lobby/bar had a one man band playing. We enjoyed several drinks which were a little light, several apps (microwaved by bar tender but overall not the worst ever....at that time we were not being too picky), and enjoyed the music. It was a fun environment though some of the finishes seemed a bit silly (Christmas lights as decoration in the lobby, upturned glass vases filled with $ store foam guitars). We went up to our room and found a simple/streamline decor, which I like very much. We could hear the DJ for the wedding downstairs as we were going to sleep but it did not bother us much, the bass was actually somewhat helpful for me to fall asleep. The reason for my rating is that the price for the hotel was on the higher end of average for the area yet the service and upkeep does not reflect that of a higher quality. There was damaged furniture (headboards with heavy scratches due to being made out of a cheap finish), one of the walls in our room looked like it had carpet as wallpaper and there was a huge (3'x4') stain on it, and our bathroom had used bars of soap left from a previous guest. These are all things that I can get past if I am paying for a discount hotel room, but this was not that. Most of the staff was very polite and helpful, the front desk staff completed their job without being rude but I would not consider them polite either. In the morning I was pretty shocked to find that nobody had cleaned up the lounge/lobby from the wedding after party the night before. Dirty plates, cups, and beer bottles were left on the tables while guests were ordering breakfast. Also, do not pay extra for breakfast, it is not the kind of breakfast one thinks of when staying at a hotel. A young man took our order and then we waited close to 20 minutes for a microwaved breakfast sandwich. Also, the coffee is terrible. I like a dark roast so I am used to not getting the perfect cup at a hotel, but this was way too light and very watered down. Overall, did not hate my stay and had fun but would only book this hotel again if if the other hotels in the area had no vacancy. Stating that you are sassy and trendy does not make it so, especially if the quality of service and quality of the rooms is lacking. read more

No wifi for 3 days in 2018 and no effort to fix it. When I went to front desk to ask about it all, I got was, "it's been down for 3 days, and we can't fix it." And the award for the most unfriendly front desk staff goes to.....Great job, Aloft. (Insert eye roll here) read more

This fabulously upscale and fun hotel provided comfortable and pleasant accommodations for me while I was a guest there. And the staff were all very friendly and courteous. I thoroughly enjoyed my stay at this Aloft Hotel. read more

I stayed here as an emergency pit stop while on a road trip. I wanted to treat myself to a nice place after a difficult day, so I somewhat hurriedly chose this after checking a few reviews on my iPhone. However I would probably have been better off staying at the Super 8 next door. Pluses: nice decor, good wifi, and modern, well-designed rooms with plenty of accessible outlets. Comfy bed. Clean. Negatives: lobby which sounded more like a night club than a hotel, no free breakfast (duh, should have checked on this), expensive food offered instead, no amenities list or tv channel lineup provided (even after I inquired at the desk), Loud AC. Doors in the hallway slam shut with a very disconcerting bang. And a pet peeve of mine in hotels; a room that did not get completely dark. There were all sorts of electronics that stayed lit up even when off, including an intermittently flashing smoke detector, the IR port on the TV, the phone, etc. Not very conducive to sleeping. And the price they quoted me did not include taxes, so it ended up being even more expensive than I anticipated. I chose this hotel when I was tired and in a rush to find someplace to sleep. There are probably better choices in the area. read more

Stay away from this hotel. Run as far as you can if you don't want to be treated like sh*t. We are Starwood members and have been staying at this location for at least 10-15 times. We stayed here every time we were in the area. But this time will be the last. After booking through the Starwood website, when we tried to check-in, we were in for a racial profiling and discrimination. And we were traveling with an infant in a 95 degree weather.The front desk associate- Stephanie assumed we booked through Priceline and said we couldn't request a upper floor room because we had dirt cheap prices. Called up Starwood customer service, didn't apologize which is a normal customer service protocol , didn't find anything wrong with the associate's behavior and they offered freaking points. When we mentioned that we would rather like a refund and want to go stay elsewhere, we were told in that case the entire stay charges would be forfeited. Won't come here again read more

Had my wedding brunch here. Biggest waste of money. Outrageous amount of money of for bagels and we had to ask for refills of water! We had to pretty much beg them to pack our food up at the end. Do not recommend anyone having their wedding brunch here. The woman who ran it was not that responsive either. read more

As soon as myself and then fiance (now husband) walked through the doors at the Aloft Mount Laurel for our wedding consultation, I knew instantly they'd be hosting our Halloween wedding. The hotel's look and atmosphere were exactly what I was looking for and we booked shortly after our first visit. There were so many times the Aloft staff exceeded my expectations, as they hosted all aspects of my wedding (ceremony, reception, after party & accommodations), that I've lost count. Jenna, the event coordinator, and Linda, their group sales manager, and I must've collectively exchanged over 300 emails (I'm quite hands on) and they made things happen with urgency, courtesy and professionalism. I can't tell you how many times I was approached at my wedding reception by guests asking, 'how did you find this place?!'- I wouldn't have had my wedding anywhere else. Thank you Jenna, Linda and the rest of the fabulous staff at the Aloft Mount Laurel!! read more

Someone mentioned that it was like sleeping in an Ikea showroom and I could not agree more. The rooms have a very bright sharp feeling. Everything is very square and modern. I honestly didn't mind it when traveling for business, but I could see why some people wouldn't like it. The room is a decent size and the shower is pretty awesome. I want a waterfall shower for my house! The magazines are a cool touch, I can't remember the last time I read Spin. The hotel bar is the hub of entertainment. Karaoke night was insane. I'm pretty sure I saw a fireman sing "Baby Got Back" while he was in uniform. Sheer awesomeness. I also saw a couple sing the Phantom of the Opera theme song...also impressive. The bar in this hotel is like no other. Serious! I have also eaten from the dining area where you can choose your own food and prepare it. It actually wasn't bad at all. A decent hotel, pretty close to Philly, and a fun experience if you are there on the right nights. read more

Terrible customer service. I rented a room for my wife as a mother's day gift so she could get a full night of sleep since we have a newborn at home. Unfortunately, our stove was leaking gas and even though we resolved the issue she didn't want to leave the baby. Things happen and the room was reasonably priced so even though she didn't get to use it, my plan was to get a room for her in the future. That will no longer be my plan. Last week I noticed a $500 charge from Aloft on my credit card statement and I thought that was odd since the room charge was already on there. After calling the front desk, I was told that we were charged a $500 fee for smoking in a non smoking room. Despite explaining our situation and that no one stayed in the room, I was told that because they found "evidence" of smoking, they would not refund the charge and I could take it up with my credit card company if I wanted. I was not told what the "evidence" was so I can only make assumptions at this point. I am going to guess it was the Glade Lavender solid air freshener I barely twisted open while trying to set the room up for my wife before she arrived later that evening because the scent helps my wife relax and I thought it would help her sleep more soundly. But as I said, the front desk did not care for anything I had to say and now I'm attempting to refute the charge through my credit card company. I wish I could speak to the actual hotel rooms and amenities, but after experiencing their complete lack of customer service and unjustified charges, all I can say is STAY AWAY. There are plenty of hotels in the area that actually care about making sure you have a relaxing and enjoyable stay at their establishment. read more

Awesome support staff and food for our business conference. The staff were very professional, skilled, and had a high sense of urgency for things like AV needs, which helped make our event a success. Thank you! read more

Pleasant 1 night stay. Heard rumors that hvac was loud. Didn't bother me a bit. It's the equivalent to having a fan on at night. Room was very clean , modern and spacious. Attendants in the lobby were very inviting and happy all day long. We even went to the pool after being disgusted at the CoCo Keys Resort ( DO NOT GO ) ! The pool was great , small but it was just us two. Could have used a quick wipe down but it's early spring late winter so I don't care. Great hotel ! read more

Have found my new favorite hotel. If I can from now on during my travels I will stay at one of these Aloft hotels by W. Atmosphere, Decor and Ambiance are all top notch. It is a very hip and trendy place with all the bells and whistles. Great bar/lounge area for gatherings after work or later into the evening. The rooms are very European, they have a minimalistic style to them and are also very trendy. One item I was particularly impressed with was their multimedia box that connected to any sort of device and could be routed and played on the flat screen in the room. This makes for a great day of reviewing any pictures you may take on a television HD screen. The beds are very comfortable as are the furniture items in the room. The restroom has a translucent window in the shower which could make for an interesting view from both sides. The translucent window looks out into the main area of the room. The gym is small but has all you need and is very clean. The pool is the same small but accommodating. This place for me is on the highly recommend list. read more

I am absolutely in love with this place! The structure and design is modern and hip. Great color schemes and room amenities. I came here to run away from hurricane Sandy; i had to flee the jersey shore. I found this place on expedia and actually booked the wrong month, but the lady that checked me in was so nice and let me check in. the hotel is pet friendly. the bar is really cool in the lobby, they run room service thru the ale house next door- which is great! the bed is comfortable and i just enjoy everything about it...... I recommend 100%. read more

One of the worst hotels I have ever stayed at. The service is awful, the people in the hotel don't care at all. They barely clean the rooms and are just so rude anytime you have a question. They roll their eyes at you...shameless.... Go stay at the west inn across the street. read more

Stopped in to check out the WXYZ bar. The bar had a great look to it, but the bartender did not know how to make mixed drinks. That ruined us and we left...old fashioned is not shaken and caramel apple martinis are not made with apple juice. If you go here stick with beer or wine. read more

Me and our entire party had a great time! The staff and rooms were amazing! Highly recommended!

Thanks to Sokol who made our stay and experience memorable. Love Aloft and would stay here again.

We had a room block (32 rooms) at the hotel and also had our rehearsal dinner and Brunch there(about 75 people at each, all were handled very poorly, I would never recommend this hotel. Several guests were told there were no rooms left when there were, I spoke with someone who didn't even know what a room block was and put me on hold for 15 minutes. Our hotel welcome bags were not distributed at first then they were not distributed correctly even after several phone calls and instructions, we should have had at least 10 left and there were none, our guests that checked in Saturday night didn't even get them they were told they ran out. The Bride and Groom's room was never cleaned, the Groom stayed there Friday night, even after a specific phone call was made to make sure that it was going to be cleaned, great way to start a honeymoon with an unmade bed and a dirty room, we were told there would be a bottle of champagne, there was none, when we emailed to tell them, we were told oh there must have been a "Do Not Disturb" sign on the Door, no there wasn't. As parents of the Bride we stayed there also, when we got there the toilet wasn't working, maintenance come up and we were told it was a slow toilet, nothing they could do, my husband asked if there was a bathroom he could use and was told you can knock on a friend's door and use theirs, not the answer we expected. After a long day and night we had to listen to the toilet running all night. As for the rehearsal dinner we paid more here than we did at a hotel in Philadelphia last year for our other daughter's wedding, and got very little, the appetizers that were supposed to be passed around were so sparse even after we told the staff, 75 guests and there might have been two servers that would bring out 5 or 6 things on a tray, not acceptable! We were told that Brunch should be full service which we paid extra for, when we got there the table was up against the wall and no servers after we told Jenna our coordinator, who was very uninterested she had two people squeeze behind the table, but people had to line up almost in the kitchen to get to the food. I could go on and on, for the amount of money we spent it was unacceptable, it would have been unacceptable for half of the money, I will never stay or have an affair at this hotel again, and I will make sure that I tell anyone and everyone I can how incompetent this hotel and staff is and the worst part is that they don't even care, each time we called to express our concern we were only given excuses. read more