This has become a regular location when visiting this part of New Jersey. A great courteous staff always seems to get on hand and the on-site restraints some great terrific and filling options to enjoy, along with a nice full decently sized bar. The rooms are very comfortable and are maintained highly well. read more

The Westin Mount Laurel - Tuna Tar Tar - Hotels Near Me - Mount Laurel, New Jersey

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Room is clean, the hotel is clean, the staff seem professional and helpful, bar in the lobby is pretty stacked and the location is close to everything. The breakfast is actually good, with a full hot bar overall it's as expected with the name brand read more

The Westin Mount Laurel - French toast, bacon, sausage, eggs Benedict and scrambled eggs. - Hotels Near Me - Mount Laurel, New Jersey

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I stayed at the westin last week for a wedding nearby. I stayed for 2 nights & 3 days. Pros: - fast & easy check in and out - provided space for bridal party to get ready - room seemed pretty modern - very nice bathroom, & i loved the full size shower gel - pool and gym, 24 hr access - spacious parking lot - across the street from Starbucks and a restaurant. By alot food places in general - have computers and printers available for use Cons: - The Lobby was always unbearably cold all the time - housekeeping left a note saying they came but neither beds were made & the towels that were used were taken and not replaced - menu for downstairs restaurant was limited & pricey - even though i booked with a room block, none of us were on the same floor which was kind of odd Overall the hotel serves it purpose of needing a room for whatever you're doing in the area. It wasn't terrible but nothing special either read more

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Stayed at the Westin Mount Laurel for a wedding. The discount provided for the block of rooms reserved was four dollars more expensive than my Bonvoy discount. Make that make sense???Overall the hotel was nice and clean and the bed was super comfy. Three stars for "Bob the Bartender" whom treated our bridal party like crap at the bar. He was unprofessional and curt and the Long Islands he mixed were beyond subpar. To make matters worse housekeeping barged through our room door at 10am w/o announcing herself. When asked what her name was of course she didn't understand English. I was baffled by the behavior of staff. Complained to the front desk & it was alleged someone had checked us out already despite us being in the room preparing to leave. read more

I was at the hotel for a dance competition and Ramy made sure our entire group was taken care of. He checked on us consistently. The bartenders Jeff and Tim hooked me up with a special drink. The food was affordable for hotel food. I'm coming back to the bar for more fun! read more

We use this place for corporate meetings. We have switched a few times but ended up back here. Food is good here. Service is good here. The issue is the meeting space. I'd love a white board or a larger screen you could hook up to. It has none of the accoutrements of a "meeting" space. I could see it being a good place if you want your people to unplug. Cons: Kids running around the halls Other people kept opening our door read more

The location! It was close to Tesla charge and food! Room was great size however parking is not great get filled quickly.

The bartender/server named Mel is terrible. We were a relatively large group that she treated with attitude and disrespect. Mel was complaining about the recent changes behind the bar and was flustered when making drinks that were on the menu. We did not feel welcomed or confident in her abilities to serve. Would not recommend, and spent $60 USD on 3 drinks which was costly for the area. read more

The tv plays NBA games we were here during the playoffs that is Kevin Durant if you zoom in there are two queen sized beds The bathroom is very nice the hotel has a pool 3-5 feet (0.9 meters to 1.5 meters) there is a hot tub 3ft depth 0.9 meters it's pretty good the pool/hot tub is in the lobby read more

The Westin Mount Laurel - Basketball game Minnesota timberwolves Vs Phoenix Suns - Hotels Near Me - Mount Laurel, New Jersey

Rooms are soooo tired and dated. Carpet is filthy and so is bathroom. Way past time to invest and renovate. Front desk staff was nice and efficient. read more

The rooms were very clean, and the service was good overall. We stayed for my granddaughter's wedding and used one of the bridal suites for hair, makeup, and for the bridesmaids to get dressed. The suite also served as a waiting area while we waited for the limo to take the bridal party to the venue. My granddaughter's fiancé surprised her with a beautiful bouquet of flowers, which he paid $130 for and had delivered to the suite. In addition, the girls had water bottles and other items with them. We were also given complimentary shampoo and hairspray from the salon that did our hair and makeup. To our dismay, when we returned after the wedding, the staff had cleaned the bridal suite and thrown away the bouquet, as well as the water bottles, shampoo, hairspray, and other items left in the room. While I understand we had left the room, we had paid to rent it for the entire day, and many members of the bridal party were staying at the hotel, as we had booked a block of rooms. I believe we should have been notified about the items left behind, or they should have been set aside for us to collect when we returned that evening or the next morning. I was very disappointed by this oversight, especially from what is typically a well run establishment. read more

A decent place to stay if you are looking for somewhere to stay in the Cherry Hill/Mount Laurel area. Room was your standard hotel room with a view of the beautiful New Jersey roads. I wouldn't say come here for your honeymoon, but if you are looking for a hotel to stay in the area, this place will do. The only parking is on the side, or around the back of the hotel. This makes it quite odd, because unless you are being dropped off, you won't be coming in the front entrance, but rather the back door, which is pretty unceremonious. Service here was decent. We asked the host if we could get a really late check-out. 1pm was the latest he could do, anything else he'd have to charge us for. There was free lemon & orange water in the hallway across from the elevators. In the morning before we left, I checked out the breakfast buffet, which was being offered at around $20. I didn't partake, but just by looking at it, wasn't worth the price. They had some hot foods, but it was really just a continental breakfast with some hot foods in serving trays. I was only here very briefly, but for what I needed it to be (a clean place to stay and sleep), it worked. If I ever needed to stay in the Mount Laurel/Cherry Hill area, I'd consider this place. read more

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Really nice looking hotel, in the midst of many hotels. The only other hotel I would stay would be Aloft. Most of the the characteristics of this hotel was on point, just a few things that I feel weren't accommodating. The shower isn't practical for women of color. It falls from the top like a waterfall and shoots right at you like a sprinkler. It doesn't do both at the same time, thank goodness, cause that would be assault but neither particularly work for short women of color, unless they are wearing a shower cap or don't care if their hair gets wet. The bed wasn't really comfortable at all. I couldn't really get comfortable like I wanted/expected but according to Fitbit, I slept some of the best sleep I've had in a while, my app said but I didn't want to go back to sleep, even though I woke up at 7am. Not because I was alert and ready to go but because the bed was lumpy and lacked support. It was 75 in the room (although it felt cooler) but I was trying to get it to 65 so that I could sleep well. When I woke up, it was still 75 (although it felt like 70) even though it showed that it was set to be 65. My drinks the night before was good and smelt amazing. So much that I didn't finish the last drink til the morning and the scent of it might have helped me sleep. It was a treat to wake up to. The bartenders were very attentive and helpful with drink suggestions and information. Breakfast was done pretty well. Like most places, there weren't any non-pork meats for breakfast. Actually, there was some smoked salmon that was pretty good. The food was so good and I was so hungry that I didn't take a photo of any of the 3 plates I consumed from the buffet. The place was pretty clean. I like the cleanliness of the room and the hallways. It smelled nice and not too heavy, other than the perfume this one lady was wearing. I would definitely stay here over many of the other places but I would search for a more comfortable bed before coming back. Also, I hate tucked in sheets and blankets. I'm 6'4". I hate trying to kick the covers out at the bottom! read more

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Big shout out to Hannah at the front desk! She treated us like royalty and made our stay memorable. She even blessed us with a cheese & fruit platter as a welcome! Housekeeping, on the other hand, was not what we expect from a Westin hotel. The beddings were wrinkled when we first got in, and everyday when they refreshed the room, the beds did not look fresh and crisp as they should. One day they only gave us 2 towels instead of the usual 4. They need some help in this department. Overall our stay was great, breakfast was very good too!! read more

The Westin Mount Laurel - What our beds looked like after the room was refreshed - Hotels Near Me - Mount Laurel, New Jersey

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I had the opportunity to stay here on Christmas Eve while in town, visiting family. A family member booked the rooms and I was very pleasantly surprised after reading some of the negative reviews. The staff was extremely friendly and helpful, the room was clean, quiet and comfortable and the breakfast buffet (on Christmas Day) was hot and delicious. Everyone working on this holiday was incredibly gracious and kind. I would recommend the Westin Mt Laurel to anyone visiting S Jersey for business or pleasure. Also, there are many restaurants nearby and it is very easy to get around. read more

In the area for a business meeting and didn't feel like commuting. The check in rep was nice enough. It's the room that's the issue: it's got obvious signs deteriorating on the ceiling and window, shower curtains aren't long enough to keep the bathroom from flooding, couch pillow had a dark red stain, and the door having a big enough gap for me to hear everybody that walked by. I think I'll just commute the next time. read more

The Westin Mount Laurel - Hotels Near Me - Mount Laurel, New Jersey

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The hotel was fine, nothing to write home about. The room was mostly clean. I saw a stain on the table that looked sticky. The ceiling had some kind of stain. Neither of which bothered us. Unfortunately, we lost a necklace I gave her for her birthday and when we called to see if they found it, they couldn't find it. That really sorta ruined the rest of our weekend read more

I only chose to book with Westin Mount Laurel for the hot tub - as my mother's Christmas gift. She is in severe pain from terrible spine, hip, and rheumatoid arthritis conditions and is walking with a cane. I, too, suffer from RA and have recent injuries. We planned to relax and use the hot tub often. We couldn't use the hot tub. You could not see the bottom of the hot tub or pool due to cloudy, unsanitary, and unbalanced water. They drained both on Wednesday. The hot tub reopened late on Wednesday while the pool was filling. It was lukewarm. When we turned on the jets, a burst of cold, cloudy water was observed, which told us that the lines were not fully purged and that there was a possible cross-connection to the pool. Lots of grout is missing, a harbor for bacteria, and walls are saturated with moisture. On top of that, our showers were lukewarm at best, and the carpets were wreaked of toxic carpet cleaner. We asked housekeeping not to enter our room and they did anyway. The accessible outdoor walkway was covered with wet leaves and cigarette butts - a hazard for my mother with her cane and any wheelchair user. I attempted to get help from Expedia, and when they called the hotel, manager Ali and his staff lied to them about the hot tub being closed. read more

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If you are in the area and need are in need of a hotel, I do not recommend this location. We flew into town for a wedding and had to choose this location for a block. The elevator was down so everyone had to use the freight elevator, so this was the biggest issue. They would not even let anyone use the stairs to make it easier! The price was also ridiculously expensive for how out of date this hotel was. I was not happy with this overpriced experience. It would be worth the $300 a night if it was more modern and cleaned. The location was phenomenal, but I would have preferred to drive a bit more. read more

The bed was very comfortable which is why I'd give it such a high rating. The layout of the building is awkward and at first can be confusing on how to get to check in if not familiar with the facility. The staff upon check in was great! Very friendly and professional. The staff upon leaving wasn't as nice. I called to extend my checkout by one hour and the man on the phone was very rude. Also threatening to charge me for it more than the price I was first quoted. Not a way to end the experience. There is room for growth with the team here. Also every night the water went from hot to hotter. Honestly not worth the money you pay. read more

BEWARE BED BUGS - I just stayed at this hotel after the pandemic on a business trip and it was not the same place I stayed at so many times . The condition was run down and the place just felt dirty. I was bitten by bed bugs during my stay. I knew it because I had stayed at the hotel down the street, the Doubletree and the same thing happened so I was familiar with the symptoms. read more

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This was quite fine for a temporary stay. Nice lounge and meeting space with a restaurant. Staff was professional but relaxed. There's also a gym on site with an adequate amount of cardio machines with kettle bells adjacent to a pool and a jacuzzi. I'm unsure if the pool is heated as I didn't use it and was pretty much dominated by someones children. Staff is really on their game here, there was a family across the hall that was very loud and unruly late at night. Upon reporting it to the front desk, it was addressed immediately. I also appreciated the complimentary lavender oil on my pillow and in room tea snatchets and kcups. In case you need more, there's a Starbucks across the street. The hotel is in a prime location and right off of the turnpike. read more

The Westin Mount Laurel - Hotels Near Me - Mount Laurel, New Jersey

Our Family held a Celebration of Life event at the Westin Mount Laurel and we were so pleased with the event space, food quality and most importantly the service by all of the Westin Associates. in particular I want to thank Amir, Jajean, Sarah, Melanie and Cindy from the Banquet and Event Groups for all that they did to make this such a wonderful experience. On behalf of my Family thank you again for everything that you did to make for a very special event experience. Tim Thornton read more

In my opinion, this is the best hotel in the area. Highly recommend since the rooms are clean, the employees are friendly, and it's located close to everything I need. read more

Staff was attentive to finding a room where the hot water worked, air conditioning was functioning and bathroom was clean. So, three rooms later we were all set until the elevators stopped working. Not recommended. read more

I was traveling for work and our company had secured a corporate rate for rooms. My room wasn't ready at check-in and it was roughly an hour wait before they could get someone to finish cleaning the room. The room itself was exceptionally clean and the bed was very comfortable. The bathroom was smaller than the photos showed, but was clean and well appointed. The only fault I had with the room was that the phone didn't work. The restaurant downstairs was closed so I used UberEats both days I was in town. The first day the desk attendant refused to let the driver come upstairs to deliver my meal. I called the hotel from my cell phone (room phone was out of order) and told them that I'd be having further deliveries and it wasn't an issue after that. Had we not gotten a corporate rate on the room the price wouldn't have been worth it. read more

I highly recommend a wedding/mitzvah at the Westin, Mt. Laurel. Melanie was a pleasure to work with. She made everything easy! Everything was really perfect!! The food and service were both excellent!!! read more

Staff is very nice, the room is your standard hotel room but for $250 a night it should be cleaner! Water glass in bathroom has lipstick on it read more

The Westin Mount Laurel - Hotels Near Me - Mount Laurel, New Jersey

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A nice clean hotel in South Jersey! Actually one of the nicest in the area. I was in town for a speaking engagement and the organization I was speaking for made the reservation. I was pleasantly pleased due to the fact that I didn't pick this facility and it's proximity to food was spot on. The restaurants were all within walking distance. Millers ale house (across the street) Starbucks (across the street) Wal mart (across the highway) a two minute drive Bob Evans (next to wal mart) So as you can see there's a lot to do and see in the area. The Mall is about 5 miles away and there are plenty of other restaurants around the mall. The hotel itself is full of amenities. Coffee and water are in the room. They actually have a bathtub and shower in the bathroom. The bed was very comfortable and I used the gym. Overall everything was very nice and I will use this location in the future. read more

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Got an awesome deal on a great hotel. Enjoyed my sleep, my shower, and the service. Parking was spacious and convenient. Located around plenty of stores and bars. There is a nice bar in the hotel also. They offer room service and I was comfortable. The only thing I wish they had was complimentary coffee in the lobby upon check out as I refuse to use the Keurig in a hotel room. read more

I attend a work seminar at the Westin in September. Pretty standard but the hotel also hosts weddings. There are huge ballrooms with chandeliers perfect for a wedding reception. The room was very comfortable and the bed! Forget about it! Nice! There were Starbucks keurig cups, really liked that. My job had contracted the hotel to also prepare meals for the weekend (breakfast, lunch & dinner). The food was very basic, I barely ate any of it. It was alright to nibble on but that's it. Though the inside of the hotel is nice the surrounding area wasn't too appealing for a wedding, busy roads and highways. Overall I liked the hotel and would stay again. read more

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The Westin Mount Laurel is located a short hop off the interstate and is fairly convenient to find (for New Jersey standards, if you're coming from the South you have to make a funky left turn). However, they don't make it easy to find the lobby (there's a convention center entrance that seems like the lobby, but isn't), and that's where you realize there is no parking near the official lobby entrance. Wouldn't have bothered me too much if it wasn't 15 degrees outside and I had to run around with my luggage looking for parking. The check-in process was quick and efficient and the front desk staff was nice and professional. However, the room itself was tired, carpet didn't look the best, and the bedside power plugs weren't placed well enough that my adapter could fit in them (power plugs are built into the base of lamps). TV was fairly small and nothing to write home about, and bathroom was mediocre at best. Gym was small but usable, some of the weights were missing as well. I was offered free breakfast but didn't have a chance to try it. Will say that the breakfast area did look nice so that could definitely be a plus. read more

Would never have an event here again at this time unless there is a positive change to the Director of Sales/Events. Melanie made my team feel like she was doing us a favor by collecting our $25k while not doing her job. Not only did she not do her job, she pointed blame at the client. The banquet team from Ayad, Rodney, Al, and the other team members were amazing on event day even after Melanie changed the clients plans. The client was on the phone call when the Westin team called Melanie, just to hear and how Melanie deflected blame on the client versus herself as making a mistake. Sadly, speaking to Aneesh the GM at the hotel who felt she is the best he has worked with even though the turnover rate is high in her department. He defended her as she lied about her client even though the client was competent and had all email correspondents documented. I am the client in this situation. It is unacceptable! Again the staff on the event day was amazing as they worked with me to ensure the event went off without a hitch. Melanie was worthless! read more

Two weeks in a row for business. Both weeks catalytic converters were stolen from cars. Reported it to front desk, they were shocked to hear this was a problem. Find a different hotel. read more

Room was ready two hours late making it difficult to get ready for wedding reception. Room was not up to Westin standards. Would not recommend. Others got room 20-30 minutes before reception making them late read more

While the staff here does their best to accommodate guests, the hotel is run down at best. Everything from the gym equipment (treadmills) to sheets on bed with no elasticity left in them (think sleeping on bare mattress by morning time). This franchise needs to invest in this property before our travel Dept starts hearing constant complaints and takes them out of the rotation. read more

The hotel is VERY DIRTY and it is not worth the price. My family and I booked about 10 rooms for our 3-4 night stay and everyone were disappointed with the poor room conditions and the lack of service. The rooms and showers were very dirty, I had to take showers at my sister's residence. I don't recommend this hotel to anyone. I wished we would have chosen another hotel. It is a total waste of money and I wish I can get my money refunded. read more

Stayed here this weekend for a wedding. Have been to many Westins and this was the worst one. I am a Starwoods member. Carpet in room was SOAKING wet in a large area. Carpet was filthy. No sheer curtain so that you could let in light to this very dark room. Toilet seat was barely attached. TV was small Complimentary lemon water in lobby was vile. Everyone who took a cup spit it out. Called ahead TWICE to ask for early CHECKIN since we needed to get ready for a wedding. Was told "no promises, I'll make a note". Well, that won't work. Requested an hour later checkout and was denied even though I'm a Starwood member. An hour,really? Paid $170/night for a dark,dirty,wet room and poor service. read more

I'm a lifetime Platinum with Marriott. I used points (which was well earned, mind you!) for this stay. I always ask for a high floor and more pillows. I got the 3rd floor, right next to the ice machine and elevator. The hotel room was dirty and obviously their "free" room! When I checked in, the girl didn't thank me for my Platinum status and did not ask me if I wanted points or free beverage. She never gave us vouchers for breakfast. It was a terrible experience!!! My kids just move there so I'll definitely be back and DEFINITELY NOT stay at this hotel! If this is how they treat their high-end patrons, imagine how they treat everyone else!!! Never again! read more

Bathroom was dirty, dark hairs in tub indicate no one cleaned. A problem when COVID is a problem. NO HOT WATER. Stayed on 7th floor. Water boiler is on 1st flr. It takes 20 mins of running full hot to get tepid water for a shower----Engineer says that is just the way it is.....not acceptable unless you are in a Third world country. However, Bar Tender "Bob" was great, food was OK, drinks were good. read more