We usually stay in Suite 401, but this time we stayed in a larger suite with a soaking tub…read more(lovely!). We had trouble sleeping because this room is close to the expressway. The beautiful living room had the biggest television I've ever seen, but we couldn't hook up our Apple TV streaming unit because the TV was mounted to the cabinet, making the HDMI port inaccessible. A swivel mount would solve this problem. We were able to hook it up to the bedroom TV, but I couldn't select the HDMI port using the remote. The front desk sent up a nice young man who set it up for us. Nice hotel, with friendly staff and an excellent breakfast.

12/9/24-12/11/24 I stayed at The Hyatt House for a work trip…read moreand it was beautiful!! The lady at the front desk was very polite, professional and efficient. In fact- all my interactions with the front desk were favorable. The room was beautiful and large! Spotless, cozy, and first class is how I would describe it. The bed was comfortable and the room was quiet. I had occasion to use the gym. It had all the basics and the equipment I used was in good working order. I did not use the pool. The continental breakfast had a large variety of foods to choose from. The area was spotless. There is a welcoming lounge area where you can enjoy your food too. The hotel was decorated in Christmas splendor! Location is tucked away-in walking distance to J Alexanders and The Melting Pot! SSSSCCCCOOOORRRRREEEE!!! I would definitely stay here again! It isn't cheap though and my room was over 250 dollars per night!! You get what you pay for though and it was worth it to me.

We stayed here as part of a corporate event. There was no…read morehot water at all even after 'maintenance' troubleshot the issue. Housekeeping took the blanket off of the bed and didn't return it - we had to call and ask for it. When they came, they didn't knock, just barged right in and made the bed while we watched awkwardly. They relocated us to a different room that we were told someone had checked to assure the hot water was working, and guess what, it wasn't. I took a cold shower and yikes! The conditioner bottle was EMPTY. We finally did have a hot shower that night though. Plus the adorable front desk staff gave us vouchers for dinner at the restaurant. But the food was so salty we could barely stomach it. It was as if they had just poured salt over the meat, fish, and veggies. It seems these problems at this Sheraton are perennial and unresolved after many years, according to my experience and these reviews. Can't recommend.

On face value, the place is very nice. It appears to be a high end spot. But everything is actually…read morepretty gross..and broken. The toilet was broken, the shower was gross and the water was barely warm. No soap in the shower.. floor and furniture were dirty. People were nice but I would not stay here again.

I love. this place!! I travel for work and have lots of clients to see in the area. The staff is…read moreamazing, the rooms are spacious and I always feel like I'm in my own apartment when I stay here. Great fitness room, pool, and delicious breakfast. Located near a ton of great places to eat, things to do, and spots to pick up any incidentals and necessities. Special shout out to Kira and Michelle, who provide white glove levels of service, and are fantastic!! I'll be back again very soon.

This place is absolutely disgusting. Blood on the bathroom wall!!!!. Dirty floors- tons of dirt,…read morechalky substances, the TV didn't work, the refrigerator door was broken, hanging off the hinge. The hallway reeked of tabbaco and pot, gasoline, and funk. Mold all over the shower The entry was full of what looked to be homeless people. 3 other professionals told me not to stay there when I was checking in, but all other hotels within 25 miles are full because of the PGA Championship and local college graduations. I'll never stay at a Hyatt place again. It was scary and gross. The health department needs to shut this place down.

What a gem! This hotel is so inviting, warm, and lovely. The staff is very friendly and efficient…read moreand the rooms are spotless. Great location, as well.

the hotel is beautiful and super clean. the rooms are great the bedding is clean and perfect. the…read moreshowers were great in all the rooms we booked for the wedding. The staff could be a bit nicer. they seemed annoyed with any questions. and we paid THOUSANDS to stay there. That would be my only suggestion.

Entertaining experience. More of an upscale hotel. Get what you paid for kind of hotel with a…read morelittle extra room for fun. It's a hotel and casino combined. If you get bored of your night in the hotel room , you'd have the option to explore the casino aspect. Has a variety of entertaining activities such as gambling , food , and in door night 'clubs'.

We had our company Christmas Party here and have for many many years.I've noticed many of the same…read moreservers from prior years so that's a good thing! The help is wonderful, polite and friendly. I only drink water so I requested a pitcher and was granted that. The table settings were beautiful at our party and I loved the centerpieces with a nice flair with Christmas Colors. The room was beautiful with an ample dance floor. For appetizers we had small bacon wrapped scallops, pork filled crispy pot stickers, mushroom caps stuffed with crab meat and vegetable egg rolls - all were great. I especially loved the scallops and crab stuffed mushrooms! We had a Mediterranean type table with cheeses, hummus, tabouli (I think?) & naan style bread triangles. Everything was enjoyable. For entrees we had a buffet serve yourself. On the menu was salmon with lemon butter sauce, thin slices top sirloin (I didn't have that), chicken Marsala w broccoli rabe (which was tough) the broccoli rabe was undercooked, salads, a caprese type salad, and potato wedges. We had an amazing mashed potato bar with red bliss and sweet potatoes too. Butter, brown sugar, scallions, sour cream, shredded cheese-all was wonderful and our group loved them a lot! The salmon was juicy but the sauce was gelatinous and I scraped it off because it was so heavy. I thought the salmon seemed to be a good quality so I didn't think all that sauce was necessary. The help was on top of the buffet situation and replenished the trays in a timely fashion. Desserts were unremarkable. The chocolate Yule log was good, the brownies looked like and tasted like Little Debbie, the cookies weren't very appetizing & were obviously commercially made, and there was a white strawberry cake w whipped cream icing. The location is great and close to the office but the hotel is in need of a face lift. The help was attentive though and we all had an enjoyable time.

If you're looking for a venue that does the following after you paid $30,000 to get married here,…read morethis is the place for you! My cousins wedding deserved better service from this place. *Coordinator (I think her name was Kim) didn't show up until 30 minutes before the wedding when she was supposed to be there hours before and left 15 minutes after the ceremony. She was supposed to be by the brides side most of the day and she was nowhere to be found. We've gone to other weddings at this venue in the past and the coordinator was with the bride the whole day, this coordinator just didn't seem like she cared. *the 30 minutes before the wedding the coordinator decides to tell the bride (my cousin) that the flowers she paid extra for "didn't sprout" so instead of finding an alternative, the solution was she was gonna have no flowers at the chairs, yet they kept the money paid extra for those flowers! Maybe show up on time next time. *Staff was calling our room all morning asking us about setting stuff up, where do we want the cake (it was 10 am, wedding wasn't until 4 and the cake wasn't gonna be out until at least 6) everything that the coordinator should've been handling. *You'll be given a completely different bridal suite to get ready in than the one they show you during the tour, we had 15 people to get ready and the room they originally showed us was being occupied by someone else. So they gave us an office size room with 4 outlets and no windows. It wasn't gonna be possible so we just all got ready in the brides hotel suite. *The cake at the wedding will taste COMPLETELY DIFFERENT than the one you taste during the tasting. The cake at the wedding tasted like it was frozen for weeks and then thawed out and iced. *We were told the bride and groom would have their own little appetizer set up while they were getting pictures done as their happy hour, that never happened. *The most ridiculous one? When the wedding was finishing up, the staff all went home and told the bride she had to clean up the reception room! At her own wedding! Napkins, silverware, and she even had to take it upon herself to go back into the employee only kitchen to empty out her center pieces. There was so much left for her to do, she had to continue the clean up the next day! And while the bride was continuing cleaning the reception room the next day, the coordinator starts showing another couple a tour around the reception room....she made sure to show up early for that! My cousin couldn't keep quiet after that and voiced her disappointment in front of the couple to warn them. Completely Unacceptable! I really thought this was a joke but no! It's totally for real. This is what $30,000 gets you. Dishonesty and unprofessionalism. You'd be better off going elsewhere. Completely unacceptable way to treat a couple on their wedding day. This venue should be ashamed of themselves.

The bed was barely 1 star! It was hard as a rock, lumpy feather pillows that flattened as soon as…read moreyou put your head down and the bedding was so thin and scratchy. Not what I expected for a suite in this price range. Gave it a second star because the lobby was nice, with a full bar open late, a Starbucks with grab and go, the room was clean, etc. BUT if you cant sleep well, whats the point!?

Stayed at this location for a long weekend while in the area. I thought we had stayed there before…read morebut I guess I didn't leave a review. I saw other reviews and for us - this was just fine. The rooms were clean, only minor wear, and to me looked recently updated. The staff was friendly: when we checked in the front desk guy was talkative and helpful, the cleaning staff was friendly as well, and the breakfast staff seemed skilled. Friday morning they had omelettes which was awesome, but Saturday and Sunday was just powder eggs. Waffle makers, fresh fruit, and various muffins and breads were all stocked. Overall - a solid option near KOP and a various amount of shopping, food etc.

Dirty, unsafe, neglected property. Management was of NO help! Do Not stay here! EVER!!!!!!!read more

The location had great views of a portion of downtown. Parking was ok once I figured out how to do…read moreit. I had to move my car though. I got there early so I had to wait about an hour for my room. I had lunch downstairs at the restaurant. I loved the room, it's location, the cleanliness, and the view. It was spotless. It smelled nice in there. You can tell that the staff is on point with cleaning. I can't hate on the bed because I am a borderline insomniac so I didn't sleep well. The price was good and my experience overall was good as well. I would come back if I had to visit this area again.

Nice modern hotel with very good rooms. Parking is terrible in basement of adjacent building…read more Longer walk to hotel and complicated payment process (they don't use Park Mobile). Wouldn't want my wife walking by herself from car to hotel at night.

Calling this the best crab place in the world somehow still feels like underselling it. This isn't…read morejust a restaurant, it's an experience. From the moment you walk in, everything screams luxury--elegant lighting, immaculate tables, and an atmosphere that makes you feel like you're about to eat something legendary (which you are). Now the crab. Unreal. Perfectly cooked, impossibly fresh, sweet, tender, and seasoned so well that it doesn't overpower the natural flavor for even a second. Every bite tastes intentional, like it was crafted by people who have dedicated their entire lives to mastering crab. Whether it's king crab, snow crab, or something rarer, it all tastes like it was pulled from the ocean five minutes ago and elevated to perfection. The service is flawless. Staff are professional, knowledgeable, and somehow always there exactly when you need them without hovering. They explain dishes like artists describing their work and clearly take pride in every plate that leaves the kitchen. The ambiance is next-level: quiet, refined, and luxurious without feeling stiff. This is the kind of place where time slows down and you forget the outside world exists because you're too busy enjoying the best seafood you've ever had. If six stars were officially allowed, this place would own them. If you love crab, this is not optional--this is a pilgrimage.

Where do I even begin? Words cant describe the experience I had at this dump of a hotel. It might…read moreas well just be considered a landfill. To start our stay, we waited in the lobby for 30 minutes just to check in. This never changed, the entire time there was only one employee running the entire hotel. The rooms did not have the normal carpet flooring that is standard in most hotels, but rather the cheapest, lowest quality vinyl flooring that somehow always seemed to be sticky. We were there for 6 nights and saw housekeeping one time to service our room. There were complaints from numerous guests of ants and bedbugs on multiple floors. Police officers were called at-least 4 of the 6 nights that we stayed. There was a guest directly across from us who continuously piled trash outside their room that stunk the entire hotel main floor that didnt seem to bother hotel staff at all. The smell was present immediately after walking in on our first day and was still present 6 days later when we were checking out. The hotel seemed to be filled with rampant drug users. The breakfast should have been served out of a trough meant for a pigs as it more closely resembled slop than it did the normal continental breakfast menu. On one of the nights, there was a lady screaming in her room for someone to get off her and crying for help. Believe it or not the cops were not called this night when they probably should have been. The hotel staff instead tried to take care of it themselves and failed miserably as the cops had to show up the day after. Toilets were missing flushers, windows didn't open, sinks were leaking, tv barely worked and couldn't change channels. Overall I wish I could give this place negative stars. Everything about this hotel was a dump and the town its self might have been worse.

My family and I had an enjoyable, relaxing experience here. The check in experience was much more…read morepleasant than their North Brunswick, NJ location. The bed was very comfortable and cozy, and the gym was sufficient. Staff seemed friendly and accommodating as well.

Not a good Courtyard unfortunately. Some minor inconveniences with the room - toiletries not…read morerefilled, TV not working (unplugged and remote needed batteries). These were fixable. The bistro was not as good as I remember. But for the money and convenience, not a bad deal. But the most unfortunate of all - the bed was terrible. It was a king mattress that sloped into a V in the middle. Terrible sleep, which is really the only thing that is non-negotiable and usually not a problem with Courtyards. Extra star because the folks there were all so nice and friendly.