This place was really nice and clean. I really liked the way the set up is where you have a little living area plus the bedroom itself so it's separated. Convenient location really nearby other restaurants and Starbucks. You can easily park near your room so you don't have to walk very far. Overall, a great place to stay if you're gonna stay in the area. read more

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Remodeled suites. They are clean, comfortably appointed. Newly renovated. Conveniently located. We were in town to attend a wedding venue nearby. The host & hostess had private party buses pick up / drop off from this locale. Very glad we stayed here. King size beds, ample living room area space were perfect for our family getaway. Wedding was also perfect! read more

DoubleTree Suites by Hilton Hotel Mt. Laurel - Another view. - Hotels Near Me - Mount Laurel, New Jersey

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We blocked rooms at this hotel for the night of my daughters wedding. Very bad experience. I am just now reading some of the reviews and I can see the issues that we experienced have occurred many times over the past year. Problems with check in, room Keys, communication with the sales team was awful. The only way to communicate with the sales team was via email and if you got a response, it was a minimal and half answered response. I went there in person mult times to speak with someone and everyone was always in a "meeting." Would not recommend this hotel for blocked rooms for your wedding. read more

I thought for the amount I paid I would get more updated hotel for a suite. The suites are big but not sure where cockroaches are coming from. They are doing construction but not in my room. Someone should contact me. All I got was, I will let the manager know. read more

DoubleTree Suites by Hilton Hotel Mt. Laurel - Cockroach - Hotels Near Me - Mount Laurel, New Jersey

My husband and I used this hotel for our wedding block. Brides, stay away. The communication with the sales team was absolutely awful. By far the worst vendor we used and I regret choosing this hotel. The hotel is under renovations and it doesn't immediately show but it wasn't the reason for the negative review. However; most of my guests had issues with their rooms for one reason or another. The layout is absolutely miserable. The rooms do not go in numerical order which is both confusing and odd. It's a very long and miserable walk to any room. I had SO many things to walk to my room and it took forever and not to mention, we had 0 help. My mother and I carried everything back and forth. Thermostats are an issue read the reviews and beware because they are true. If you tried to open the balcony doors they literally just fell off the hinges. My room did this as my photographer was taking pictures and we saw literally 3 others when we looked outside in other rooms. The rooms may look nice but the awful layout and sales team absolutely ruined my experience getting to see all my family and friends the night before. I won't mention her name but the sales member I worked with to coordinate blocks was terrible at communication. Did not tell the team the things we worked out together which lead to most of my guests upset and furious during check in. Some of things included; my mother in law specifically called an asked for a handicap accessible room for our 99 year old grandmother and they did not receive the room requested and agreed to and would not book another room until I came out and told them they must and it's unacceptable. I worked out with her my husband checking in earlier to a specific room for the photographer to take pictures and they refused to let him check in and I had to storm to the front desk in the middle of hair and makeup on my wedding day and demand them accommodate him to check in. since again, she failed to communicate anything to the staff. We paid for a friend who flew from out of towns hotel, called and said we will pay with the credit card on file and they made my friend put a credit card to charge because again they did not communicate this. Lastly I was told they would leave something outside our door to carry down all the luggage we had and of course they did not and when we called and asked for help they said they had no one and nothing to assist us. Feedback from my guests were the rooms were okay but more than half of them told me about how frustrated their were with the staff at the front desk. They were rude or not willing to help and most of my guests did not get their welcome bags. Frustrated since spent a lot of time abs money on those. We had MANY more issues with the sales team being just awful and horrible with communication, the above was just a few issues. Only reason for two stats was the bar. Wayne the Manager was amazing. He was the only one to help with any issues and wanted to go above and beyond for me and I felt it. Mandy did try to defuse the situation with my husband not able to check in and was calm and was helpful. I wish I was dealing with her rather than anyone else there so I wanted to highlight her. Stay so far away from this place if you're a bride or just in general. The lack of care and planning is just not worth the stress what so over. The only reason for 2 stars rather than one, is the appearance of the rooms seems beautiful but it's just not worth it. Run and stay far away. Wish I went with Aloft. read more

Difficult to get to from NYC by bus. The front desk personel should know the nearest stop and bus company.

This hotel has no air conditioning-it does an amazing staff and a great bar and restaurant Hilton should ashamed to have their name on this place read more

Contacted management that ants were in the bed, on the floor and at the sink but the issue was ignored and I was never contacted. Very unprofessional and will never stay here again. I sent video and pictures because management said the room was checked and they saw nothing. It was clear the room wasn't fully inspected before check in due to old food being in the fridge. I'm going to send my follow up email now alerting them it's now posted to see if there's an outcome. Who pays for ants to be sleeping in their child's bed with them. read more

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I am a Hilton girlie through and through but DoubleTree Mt. Laurel was such a disappointment. I stayed on work travel for about 5 nights. While there, it was an incredibly hot & humid week and not a single ice machine on-site worked. Parking is horrendous if you arrive anything after like 6pm. I had an extremely late night/very early morning arrival and the check-in process was a nightmare. After flying all day and eventually arriving to the hotel at about 3am, checking in, unloading car, and getting to the room it was about 3:30am. I was able to get to bed around 4am and rest up for a busy workday the next day. 4:30am rolls around and my landline is ringing. It's the front desk saying they forgot to charge me (which is true, but I had checked in online and put my card info in there, it just asked me to visit the front desk for my key since the digital key wasn't working) so I had to get out of bed, put appropriate clothing on, and head to the front desk to sort things out. By the time I was back in bed it was 5am. In addition, furniture is dusty, crusty, and old. The pocket door to the bedroom area did not work. Water from the sink had a dirty/moldy taste (even when just rinsing after brushing teeth or wetting toothbrush.) Wouldn't reccomend. read more

Had a great stay for a business trip for the weekend. Check in was smooth and even got two cookies to take with me. The room was clean which they texted me asking if everything looked ok which was a nice touch just in case. Extra blankets and pillows in the closet. Basic amenities as expected. Our class had catering and it was delicious! The caterers were hysterical and were very attentive in supplying soda and coffee. The only reason I gave four stars because the layout is really wonky (needs a map) and puts you far from the front. But not a big deal because then it's quieter. Thanks for the great stay! read more

Our soccer club booked hotels here for travel tournament. One part of the negative review is partially not their fault- the township requires a photo ID to stay at a hotel and would not accept even a photo copy or digital copy, turning away people with booked reservation unless they drove 4-5 hours to retrieve their physical ID. If their locks govt has this rule and they can't help losing business over it that's one thing, but at least make it super clear in your reservation transaction and paperwork very hard to miss that a reservation will still be turned away if no ID is present. Another family had a two night reservation and called ahead to say they were arriving Saturday and then on Saturday they arrived and the hotel told them they had them down as a " no show "  so cancelled the reservation but STILL CHARGED them. We switched to double tree a few miles away in cherry hill which has a pool and so far issued read more

Old, in need of desperate makeover...dark, dingy....very nice staff....restaurant was middle of the road....Asian female bartender was super friendly and very responsive and courteous read more

Run down, old dingy hotel. The room smells. When I asked the front desk person for something to clean the room or take the odor away, they had no cleaning supplies except for glass cleaner. Not even lysol. Don't know how they clean the rooms. Because they don't. Stay away. Extremely dirty & poorly kept hotel. Not a Hilton Brand. Very disappointed. read more

the rooms are somewhat outdated but the bedding was comfortable! we had trouble rehulated the heat in our room. it was too hot for us but we were both in our pjs and it was late at night so we dealt with that. upon telling the front desk, he informed us that we should have called maintenance and they have to adjust manually and come to our room. we feel that this should have been made known to us upon arrival. if I knew this, I wouldn't have showered and been in my pjs. There was no apology or concern when we presented this i go upon our leaving. He was quite flat and seem unconcerned about us. read more

I was on 95 and needed a good night stay and decided to try this location. The staff were wonderful and a great warm welcome. They have really good bar in the lobby. This hotel was very interesting..very long hallways which I never seen before. The floods have nice decorum and spacious walkways. The room was spacious and very accommodating. If you ever get tired driving on 95... put this hotel in your GPS for a great night sleep! read more

It's a nice Hotel with all of the rooms being suites. All of the room doors close to isolation if you want. Nice 36" tv's, single serve coffee and tea maker. Completely opaque curtains, adjustable digital thermostat. A covered temperature controlled pool, fitness center, and restaurant all on premisis. Make sure you bring extra blankets if you/ have persons sleeping on the pull out couch-bed. The front desk didn't have any. I'm guessing due to COVID protocols. read more

Vested with all types of bugs. No AC in room and when I went to the front desk to address the issue, no apologies and said they are all booked. The room smelled and was dirty. We checked out of what was a two day stay the same day. Still waiting on a refund which they are purposely delaying read more

No Pool, No Breakfast, No Restaurant After researching multiple Hilton hotels in the area, I chose this one for our family trip to bring my son to CHOP because it was close to Philadelphia and had breakfast and a pool for the kids. Once we checked in, we were told that the pool was not open due because the state says they cannot open it due to COVID. This is not true at all according to the official site for the State of New Jersey and New Jersey Department of Health. My guess is they don't have the staff or want to spend the costs to adhere to the requirements to keep the pool open. My issue is that it should be made known up front that the pool is not available at the time of booking. If I knew that, I wouldn't have booked the hotel. The second main issue is that their website and the Hilton app say there is free breakfast. When we asked about this, we were told there was no free breakfast, but we could purchase a breakfast box for $15. That is not fair or acceptable if you claim that it is part of the amenities of the hotel and then try to charge people for something that should be free. At this point I called Hilton Honors customer care. Over the course of the next hour the person tried to evaluate my options and eventually just connected me to the hotel front desk. So, talking to Hilton customer care is a complete waste of time. At that point I discussed my two main concerns with the person at the front desk as well as the other issues I found. The blood on the shower curtain, stains on the floor including one where my socks would stick to the carpet, no soap in our room and when we asked for a plastic fork to try to eat what food we did have they didn't even have that. All I really wanted was to get back some of the Hilton points I used or money for the time we were here since I wouldn't have booked the place in the first place. I was given two options, checkout and get half my money and points back or deal with it. I asked if they could maybe put me up in another Hilton hotel that had what we needed but he said not because they didn't have enough staff and he started to get agitated with me. I continued to try to explain to him that both those don't really work for me because I need a place to stay with small kids and don't really have the funds to spend much more on a new hotel, plus this whole thing was making us late for our plans. So, we made the choice to stay because at this point there was nothing they were willing to do to put us up in another place. I honestly think they are just too thinly staffed, and the place is just not able to be maintained or operated on the number of people they do have. But if you are looking for a pool and free breakfast do NOT stay here. The only other issues are that the "kitchen" area is just a counter with a sink and a microwave with a TV. We thought we would be getting more of a functional kitchen, but I guess the room we ended up with doesn't have that. The beds were comfortable. Only issue was with the pull out there was food and other stuff on the sheet that was on the mattress, so we took that off and put on the top sheet on the bottom so that the kids had something clean to sleep on. read more

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This is neither the cleanest nor most updated DoubleTree, I've visited, by far (so why come here, right)? The service is so top notch and everyone is so friendly. Twice was I welcomed by Tiffany at the front desk. She has big welcoming eyes and the warmest smile, she's genuine. My last visit she ran around to find me apple juice. This visit, she was helpful in my search for strawberry milk. Apparently, I'm THAT diamond guest who makes off the wall requests and she's THAT efficient accommodating person who makes whatever you ask, appear. Some may call her Tiffany, but I think of her as fairy Godmother, that's how quickly she gets it done. Now, the room.... it's needs some updating as far as the living room furniture and decor. What's there currently needs a shampoo treatment as it's visibly stained. Additionally, the shower curtain is not being changed. Mine reeked of urine. Yes, URINE (Room 303... check on it). I've come here before and felt the hotel was average. It was Tiffany's service that deserved the five stars. It hurts my heart to give any Hilton property less than that, but when you don't invest to be the standard, what do you expect?! Do better. read more

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Extremely outdated and poorly maintained. This is probably the worst of the DoubleTrees I stay in. The entire hotel is very dated from the finishes to the furniture. Features such as Digital Key work intermittently with no rhyme or reason. There is no temperature control in the bedroom of the suites and the mounted light looks like one of those stickup lights from the late 90s. For my money I would go elsewhere read more

DoubleTree Suites by Hilton Hotel Mt. Laurel - 1 King Bed Two-Room Suite Bedroom - Hotels Near Me - Mount Laurel, New Jersey

Dirty and not safe. We had people laying on walkway drinking beer and smelled like pot. 1:30am a girl next door was screaming at some one and the cops showed up at 2am plus never mind the checkin was through bulletproof window. They had mouse glue traps in room also. We checked out the next day. read more

So theres pros and cons, but overall we enjoyed our stay and loved the room. We had a suite with double queen beds and a living room/kitchenette with pull out couch. Loved that aspect. It was cleaned and updated ( not sure what previous poster was talking about). We had the few of the garden waterfall. Wasnt loud or busy. Super close to philly, malls and eateries. Safe place. The con was that the wifi was terrible. Im an honors member and still the wifi sucked. We asked about it and the front desk seemed oblivious. Even if we had payed for premium wifi, it was still shoddy. They do a 15% incidental charge and charge it to you. I guess they assume you will have additional charges. Ive never liked that doubletree does this. Ive had poor experiences with it in the past. Also beds are smaller than a queen. Otherwise would certainly stay again. read more

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I stayed here for two days! I was on the first floor-- my son and I were here. I definitely inspect the place .! For sure it was clean, nothing underneath the beds, the couch. No mess for once. The shower was nice and hot. The pool they had was very nice as well. I had a wonderful comfy stay. read more

Well where to begin? The pool.... well we had a instagram photo shoot going on in the hot tub was great with women in thongs in there for hours. Next would be the outdated rooms with 2 towels. The hallways smell like weed nobody seems to care. Went to the bar for a salad which i figured they were growing the lettuce in the back cause we waited 30 min for it. Also enjoyed the 18% gratuity added before we even got the sad meal. Id rather stay at a pay by the hour motel than this "Hilton" ever again. read more

I already posted a very positive review about this hotel last week. The staff, I cannot say enough nice things about the staff. The restaurant staff EXCELLENT the lady that works there her name slips my mind. But she and the chef have been working together for years she is so kind and attentive. The chef EVERYTHING that we ate was very good. Bar staff drinks delicious. Pricey but worth the price. Bella and Kevin awesome front desk attendees. Listen if you wanna be treated with kindness and respect stay here. It's worth your money. read more

I have never felt the need to write a review so badly as I have now for this truly awful place. 1. They charge for Internet. 2. No complimentary breakfast. 3. Their "handicap accessible" rooms are not really handicap accessible since the showers are too small and the room is far away from ramps. 4. Spiders. Sorry, cheapo, DoubleTree by Hilton. Three strikes. GTFO. SAD! I'd recommend people parking next to a McDonald's and sleeping out of their car before I recommend your spider infested hotel. You should have checked to see if the last occupant checked out since I found this guy in my shower. read more

DoubleTree Suites by Hilton Hotel Mt. Laurel - Hotels Near Me - Mount Laurel, New Jersey

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we stayed at this hotel for my son's wedding. While checking in the staff member proceeded to check me into the bridal suite, and then my room charging my credit card twice he then wrote the information down which someone must have gotten a hold of because then there was charges on the card all weekend long that were not made by me, the hotel was called and no one called back. I then had to go to the bank, cancel my credit card and have anxiety over all of this. This was the worst experience I have ever had at a hotel. I then come to find out that numerous family members and friends were treated harshly at the front desk. read more

Room was okay and nothing special, but the only breakfast option they have is a grab and go box full of sugar for $12. TWELVE DOLLARS for a disgusting packaged muffin, horrible packaged pastry, apple, tiny yogurt, and the tiniest juice carton ever. Complete rip-off. As a long-time Hilton Diamond member, I would highly recommend staying elsewhere. Hilton has devalued their product so much that I've been increasingly favoring Marriott lately and this is a prime example of why. Kudos to Marriott for capitalizing on Hilton's recent shortcomings. read more

The room heater did not work on our first night. We were told by the manager on duty that heater conversions to air conditioning had disabled our room's heater. The manager apologized but her words did not warm up my wife after the room temperature fell into the mid-50s overnight. We were assured the heater would be operational by our second night. Upon return to the room, the temperature was 60 degrees. No heat. We were given another room. Unfortunately, the 2nd room's toilet overflowed, causing a wet mess. After this fiasco, the manager assured me that we would only be charged for one night. We shall see. This "Lifetime Diamond" member is skeptical that we will receive credit for a "freezing night" stay! read more

The front desk "manager" was so rude. She had an attitude, terrible customer service, after I checked out she deliberately took off the discount we had and charged us double. The hotel room smelled weird, almost like a fish smell. read more

no pool, no customer service! don't book here! very very rude people. Also refused my refund. check my photos for what their uneducated 'business owner' said! HAHAHA what a bunch ! wow hilton, never again. read more

DoubleTree Suites by Hilton Hotel Mt. Laurel - Poor Leadership! READ ALL THE OTHER REVIEWS we have all gotten the same POOR customer service ! DON'T BOOK HERE !! - Hotels Near Me - Mount Laurel, New Jersey

I stayed here for one night recently for work. Generally I am brand loyal to Hilton, almost exclusively, and have stayed at other DoubleTree hotels as well with no issues. But will never stay at this one again. Had to switch rooms twice because the first 2 rooms I got smelled so bad, cigarette smoke mixed with body odor. I understand the hotel can't control what their guests do inside their rooms, but the cleaning service should not let a room get occupied that smells so bad it will make you gag. read more

The hotel is fun and clean. We loved the restaurant Redz- Wayne and his crew made us feel like we are family and he made our 7 year old daughter a special drink. The food and service were fabulous. We will visit again. read more

Stayed here for a night back in August due to a great rate on Saturday night even though the hotel was very full due to youth sports teams. Check in was quick and easy even though the lobby was very loud because kids from the teams were "just hanging out" and it was a struggle to hear the front desk clerk and they were struggling to hear people when they had to answer the phone. I was given the traditional check in cookies and they were neither warm nor chewy but instead were cold and rock hard. C'est la vie, no doubt all managers and supervisors were already long at home so hence standards go to hell. The room itself was alright but it looked like it hadn't been dusted in weeks as the cobwebs and dust were caked in the corners of the ceiling, on top of the TV, and on the nightstands. Also the hotel was undergoing construction at the time and after parking I entered one of the exterior doors closer to the room and was met with piles of wood, chairs, and other building supplies just left randomly in the corridor. I wasn't here long enough to see/use the pool or eat in the restaurant and maybe after the renovations things will look nicer, exterior trim color of the hotel would look perfect in South Beach around '85 in a Miami Vice episode, and maybe housekeeping will actually dust like their suppose to and maybe the cookies will be soft and warm. But I doubt it and with so many other hotels in the area in the future I'll stay elsewhere. read more

we arrived this PM and got disappointed. We were informed there a restaurant and we could breakfast. Wrong. Breakfast is not offered. Attempted to use business center to print boarding passes. Computers were dysfunctional and could not access airline website. CallEd lobby rep and she was not helpful at all. She was not empowered to solve a simple problem. I requested assistance and basically she told me she could not assist me. I've done a lot of travel and experienced many hotels. I rarely experienced an employee who would not go out of their way to make my stay enjoyable.Further, the lighting around the exterior reception area was insufficient. Given this experience and now that my son and family will be moving to Cherry Hill, I am 99% doubtful if I ever come again. read more

Bed Bugs! I have stayed at this hotel countless times and just recently I had a one night stay. Infestation of bed bugs as defined by hotel. I was bit on my hands, arm, face and back. The assistant manager offered points and said just put your clothes in the dryer at high heat. The General Manager insulted me telling me he would not pay for my wardrobe. My company does a lot of business there and they are making lots of money and they don't want to reimburse me which is the very least they can do. read more

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Excellent for an overnight. Clean, comfortable, good beds and pillows. Free coffee in AM, very adequate workout facility and a nice bar and restaurant on site. Most important; helpful, friendly staff at check-in and check-out. If you're a member of their honors program; free wifi and a first floor room. At silver level free drink in their bar--that's what I'm talking about! And, for everyone, that great chocolate chip cookie at check-in. read more

If you go in a group don't go there. No life guard by the pool . Is dirty by the pool. Need some work around the pool Managers. Don't know how to deal with pressure. read more

The reason I am giving 2 stars is because the room service is terrible I gave it 2 try's one for dinner and once for breakfast Dinner soup was awful like water down nothing Breakfast coffee pot with broken spout very over cooked eggs burnt and cheese like rubber The hotel itself is clean and I am happy with my room. When I first got here it looked closed the hotel entrance is very dark and gloomy not a great first impression Surprising for a Hilton The Restaruant needs help big time And that's a Shame because I'm here with my 80 year old mom and was looking forward to spoiling her with room service all week read more

We never stayed here because we were treated rudely when we tried to book. We needed an accessible room with a roll in shower for my mother. They promised me that the room I was reserving had this. The confirmation email showed a regular tub. I called back and the representative spoke rudely and said he could not send me a confirmation with a roll in shower. As I asked a few more questions he abruptly transferred me to someone's voice mail. I did not expect to be treated this way by Hilton reservation and front desk staff. Stay somewhere else. read more