TMI PROLOGUE: Thanksgiving Eve was a lot, and I already had 100 things to do, so why not add a side quest to a crazy busy shopping center to return part of an online order?
The Galleria is far less tempting than NorthPark and I had the package in my car. First purchase ever from alo.
This shiny new alo store was packed, so clearly word had spread and I wanted to have a look around. The item I had ordered 2 of (unsure of the sizing, hence returning one) was already selling out, which means I chose wisely when it popped up on my phone at 2AM days before.
MOST READERS SKIP TO THIS SECTION: Despite the crowd, the employees greeted everyone entering warmly, mentioned the 30% off was also good in-store if you get the app, and were available to help.
You guys, clearly, this customer service is choreographed, and it shows in a good way. As an LfL (lulu for lifer) this makes me a potential convert.
I had to look at the shoes because the PR packages of the Sunset sneaker piqued my curiosity, and they resemble the designer ballet sneakers I may have a few versions of at home.
Everyone working was helpful and helping each other, and I love to see that. Their banter was cute. Yeah, this is an influencer brand and I was influenced - I had to try the shoes. Had. to.
Needed the shoes because with 30% off AND my return, I was saving even more $, right? I hate the term girl math but I accept it as truth sometimes.
The checkout line moved quickly and they were reminding every guest to get or show the app for 30% off.
My path through the mall back to my car with the bag resulted in so many people stopping me to confirm if alo is now open, ask directions, and some to ask what I bought. Despite trying to get out of there, if you knew how my day of errands started, you'd understand that this was a feel-good ending. Literally, cheesy Hallmark Christmas movie vibes. Faith restored in humankind.
Well done you, alo. By design, I will be back. read more