Alex has absolutely horrible customer service. I have been coming to Allure Nail Bar for over 2 months now regularly and had finally felt like I had found my permanent spot. Lee usually did my pedicures and I have never had any issue with my pedicures until about 9 days ago when he was unavailable for my scheduled appointment with him. I called at 3 pm that days and spoke to Alex and stated I wanted to come in but wasn't sure what time yet and asked if lee was there and he replied yes he was and that once I know what time, please give him a call back. I called again at 5 pm and spoke to a woman (I believe an owner) and she told me to come at 6 and that they are a little backed up. I came and waited over an hour before Alex had his kid sister come tell me that Lee would not be available for my appointment and that I can either choose to leave or continue to wait.. how uncomfortable for a young girl to have to come and tell a customer their appointment needs to be moved ! I was very upset but decided to continue with the appointment and got Susan (who is very nice) to do my pedicure. Lee did my nails once he was available. I didn't leave until almost 8:30 when I arrived at 6. when I asked Susan if my nails were dry she said yes and I even waited a half hour in my car before heading home to shower and put socks on. When I did this, my toes were ruined. I showed up the next day to have my toes fixed and Alex told me that nail polish takes more than several hours to dry (never been told this or had an issue with this EVER) and that I should not have put socks on even though I was told I could. He was rude and stated they will fix them this time but it'll "once again" take hours to dry. I waited SIX hours before putting shoes on and yet again my toes were messed up. A week after I got my nails done , one nail popped off completely and four more started lifting.. 2 days later another popped off. I asked Alex to have them fix it (my third trip here for the same set of nails) and he was rude and short with me. Lee fixed my nails which I appreciate and then as I was leaving I tried to explain my frustration to Alex. After not being able to successfully convey my frustration, I asked for the owners contact info and Alex said I may not have it. I wasnt offered any kind of discount, no reimbursement, and left with a bad taste in my mouth. I have had one other issue with Alex prior to this in which he rubbed his arm along his nose right before starting my nails .. I asked if he wouldn't mind using germ x before starting my nails (without explaining why) and he took extreme offense and was rude and quiet the entire service. As stated before I am a regular customer and I have also brought mew clients here with me and i make sure to really take care of anyone that does my nails and was treated like nothing but a nuisance. The conversation eventually got to be so confrontational in nature that I recorded it and I'm glad I did. A waste of time and money. read more